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Alpari.co.uk Discussion

  • #7,001
  • May 26, 2015 5:02am May 26, 2015 5:02am
Quoting maxvre
People in the second tranche have had their claims portal accounts updated to allow them to upload any other required documents "if necessary". KPMG will email you IF this is necessary. It's currently not necessary but they have updated our accounts to let us do so if FSCS says it's required. Yes, alot of us recieved an email on Friday saying our uploaded documents have been reviewed and were deemed sufficient and that our claims could now be processed for the FSCS. KPMG support said they would contact us again via email "IF" any further documentation...
Thank you very much! I logged in. But just quit without any further action.
  • #7,002
  • May 26, 2015 5:16am May 26, 2015 5:16am
Quoting mmx007
{quote} Thank you very much! I logged in. But just quit without any further action.
You're welcome

This is the email we recieved:

Dear Sir/Madam
Alpari (UK) Limited (in special administration) (the "Company")
Thank you for agreeing your claim in the Claims Portal and providing the necessary documentation to evidence a change to either your personal information or bank details from those held on the Company’s records.

We can confirm that the documentation that you have provided has been examined and confirmed as sufficient to enable your claim to progress.

Please note that we will contact you in due course if there are any further documentation requirements, or if you are required to log back onto the Claims Portal for any reason.

If you have any further questions please contact [email protected]. For updates on the Special Administration, please continue to monitor the Joint Special Administrators’ website – www.kpmg.com/uk/alpari

Yours faithfully
for Alpari (UK) Limited
  • #7,003
  • May 26, 2015 6:32am May 26, 2015 6:32am
Quoting Mroue26
{quote} Dear jizzyjayI assigned my claim to etx and by that its automatically assigned to fscs not kpmg
From what I understood choosing ETX does not automatically send your claim to the FSCS.

The new functionality in the Claims Portal covers both claiming compensation from FSCS (if eligible and subject to agreeing to FSCS Payment Terms) and the option of having distributions from the Company or compensation from FSCS (together Payments or Distributions) paid directly to an ETX Capital (ETX) trading account if you so choose.

That was taken from one of the emails I received from KPMG. It says that you can choose to have your distributions from the company or the FSCS directed to your ETX account.
So if you chose to continue your claim with the company then choosing ETX wont automatically assign your claim to the FSCS.
I may be wrong but thats just how I read it.
If you did choose to continue your claim with the company you can still change and assign it to the FSCS but you need to email KPMG to do so.
Hope it all works out.
  • #7,004
  • May 26, 2015 6:40am May 26, 2015 6:40am
I just logged into the Claims Portal and it's exactly the same as when I agreed last month. I don't know what changes you guys are talking about and I have not received the email you guys are referring to either. I'm just in limbo...
  • #7,005
  • May 26, 2015 6:48am May 26, 2015 6:48am
Quoting xMeruem
I just logged into the Claims Portal and it's exactly the same as when I agreed last month. I don't know what changes you guys are talking about and I have not received the email you guys are referring to either. I'm just in limbo...
By me there are no changes too.
I agreed my claim to FSCS on 11.5.
Per aspera ad astra
  • #7,006
  • May 26, 2015 7:40am May 26, 2015 7:40am
I have replied to them on the email I received on Friday .

They replied to me just now with the following:

Dear Sir/Madam
Alpari (UK) Limited (in special administration) (the "Company")
I can confirm that you have agreed your claim with the Joint Special Administrators and that you have chosen to assign your claim to FSCS. Your details have been passed on to FSCS.

Due to the number of checks that need to be performed to ensure that a client can be paid, including confirmation of personal and bank account details, some clients who have agreed their claims in the Claims Portal will not have been paid in the first tranche of compensation payments. The JSAs and FSCS are working through these as quickly as possible and if any further information is required from individual clients, the JSAs or FSCS will be in contact. If no further information is required it is envisaged that those clients will be paid in the next tranche of compensation payments. FSCS expect to make the next compensation payments in June 2015.

Please continue to monitor your registered trading email address for communication from both the Joint Special Administrators and/or FSCS. Please also continue to monitor the Joint Special Administrators’ website- www.kpmg.com/uk/alpari

Kind regards

I am really just tired of the different dates given to me. In the above message they mention payment in June. Why all of a sudden is this shifted to June?
I spoke to FSCS twice last week and on both occasions it was confirmed that the second tranche will happen before the end of May.
My frustration knows no boundaries.......

G
Never Ever Give Up!
  • #7,007
  • May 26, 2015 9:19am May 26, 2015 9:19am
Quoting Cobra
I have replied to them on the email I received on Friday . They replied to me just now with the following: Dear Sir/Madam Alpari (UK) Limited (in special administration) (the "Company") I can confirm that you have agreed your claim with the Joint Special Administrators and that you have chosen to assign your claim to FSCS. Your details have been passed on to FSCS. Due to the number of checks that need to be performed to ensure that a client can be paid, including confirmation of personal and bank account details, some clients who have agreed their...
same here
..
dear sir,
i have agreed my claim on May 11,
assigned my claim to ETX capital and recieved later a 30% credit, but still waiting for my rest of the funds to withdraw it or trade with it,
why im not paid within the first tranche of payments?
and when i will get my money??
please i need answers not automated email reply
waiting for your kind feedback,
Khali.M
https://ssl.gstatic.com/ui/v1/icons/...file_mask2.png
UK-FM Alpari UK Claims <[email protected]>
3:45 PM (1 hour ago)
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to me
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Dear Sir/Madam
Alpari (UK) Limited (in special administration) (the "Company")

I can confirm that you have agreed your claim with the Joint Special Administrators and that you have chosen to assign your claim to FSCS. Your details have been passed on to FSCS.

Due to the number of checks that need to be performed to ensure that a client can be paid, including confirmation of personal and bank account details, some clients who have agreed their claims in the Claims Portal will not have been paid in the first tranche of compensation payments. The JSAs and FSCS are working through these as quickly as possible and if any further information is required from individual clients, the JSAs or FSCS will be in contact. If no further information is required it is envisaged that those clients will be paid in the next tranche of compensation payments. FSCS expect to make the next compensation payments in June 2015.

Please continue to monitor your registered trading email address for communication from both the Joint Special Administrators and/or FSCS. Please also continue to monitor the Joint Special Administrators’ website- www.kpmg.com/uk/alpari

Yours faithfully

for Alpari (UK) Limited

Nick Nicolov

For the Joint Special Administrators
  • #7,008
  • May 26, 2015 5:39pm May 26, 2015 5:39pm
Did anyone get money back from FSCS yet?
  • #7,009
  • May 26, 2015 6:25pm May 26, 2015 6:25pm
Quoting SmartPips
Did anyone get money back from FSCS yet?
I have heard in other forums that some people received funds, but i read it from a woman that says that she ask to receive funds by etx, so maybe ist just propaganda.
Im a Crocodile, Im a Sniper. Patience is everything.
  • #7,010
  • May 27, 2015 1:44am May 27, 2015 1:44am
Quoting Mroue26
{quote} please i need answers not automated email reply
.
Has anybody ever received a personalized answer/email from KPMG ?? All i ever got from KPMG was automated mass emails, never received an answer to MY questions...

When I call, I get general advice.. but no answers to my specific situation... she didn't even ask my name...
  • #7,011
  • May 27, 2015 2:20am May 27, 2015 2:20am
same here. I just get same text no matter what I ask.

Is there a ombudsmen we can take this complaint further?
  • #7,012
  • May 27, 2015 2:44am May 27, 2015 2:44am
This second tranche of funds are not going according to plan...

I am going to phone FSCS NOW!


G
Never Ever Give Up!
  • #7,013
  • May 27, 2015 2:48am May 27, 2015 2:48am
KPMG is still billing and taking money from us. is it a conflict of interest.?
  • #7,014
  • May 27, 2015 2:55am May 27, 2015 2:55am
Just spoken to FSCS.
Gary told me to just wait and that payments will be made.

He could not give me any other info at all. He wasn't very helpful.

He also said that payments are complex and that we should just wait! That is it!


G
Never Ever Give Up!
  • #7,015
  • May 27, 2015 6:26am May 27, 2015 6:26am
Thanks cobra.

FSCS should have another press release to let us know what is going on.

I have had no new infor, other than what you have posted, since my email confirming my balance 5 weeks ago
  • #7,016
  • May 27, 2015 7:19am May 27, 2015 7:19am
since we are all swimming in the same pool. The 2nd tranche could take its time as they told cobra. We have no option just to wait and see. We had been waiting for 6 month now, lets bare another one. It is difficult on us all guys!
  • #7,017
  • May 27, 2015 8:08am May 27, 2015 8:08am
Quoting bob79
since we are all swimming in the same pool. The 2nd tranche could take its time as they told cobra. We have no option just to wait and see. We had been waiting for 6 month now, lets bare another one. It is difficult on us all guys!
Very true, but an e-mail would be nice nevertheless.

What these guys don't seem to understand is that a simple e-mail or update on the website saves them a load of other e-mails and phone calls.
  • #7,018
  • May 27, 2015 8:30am May 27, 2015 8:30am
Quoting verv
{quote} Very true, but an e-mail would be nice nevertheless. What these guys don't seem to understand is that a simple e-mail or update on the website saves them a load of other e-mails and phone calls.
I agree 100%
  • #7,019
  • May 27, 2015 9:18am May 27, 2015 9:18am
Quoting verv
{quote} Very true, but an e-mail would be nice nevertheless. What these guys don't seem to understand is that a simple e-mail or update on the website saves them a load of other e-mails and phone calls.


They seem to prefer a million phone calls per day........

I told them an email will be helpful in communicating with us.......but I don't think they care...

G
Never Ever Give Up!
  • #7,020
  • May 27, 2015 9:22am May 27, 2015 9:22am
So who'd have thought it would prove so difficult to open a USD denominated account from within the UK... I have ended up talking to a private bank which is really dragging it's heels about it.

This means that I'm not going to be able to confirm my account balance on the portal and upload the new account details before the 31st May, which I guess means that I'll be in the second tranche. Which I guess means that I'll get my money when ????

Is anyone else in the same situation as Me ?
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