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ThinkMarkets Discussion

  • #81
  • Mar 9, 2015 2:44pm Mar 9, 2015 2:44pm
Still down...my guess is that they are under some sort of attack. A full day of trading lost.
  • #82
  • Mar 9, 2015 6:55pm Mar 9, 2015 6:55pm
In the last 24 hours, we have experienced extended server downtime as a result of a DDoS (Distributed Denial of Service) attack. This event impacted our MetaTrader 4 (MT4) servers and our website. Our engineers are implementing preventative measures to protect against any similar event in the future. Service has been resumed across all MT4 servers and our website. We apologise for any inconvenience this may have caused.

If you are a live account holder and at any time during this temporary outage you were unable to close or manage any open trading positions, and feel you may have been negatively impacted in any way, please contact us at [email protected] with full details and we will review your inquiry. If you have already submitted a support request, please be assured were reviewing your request and will contact you shortly. Once our review is complete we will notify you with our findings and will apply any credit that is due to your account if required.

Thank you in advance for your understanding, and please contact us if you have any additional questions. Once again, we apologise for any inconvenience this may have caused.
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  • #83
  • Mar 9, 2015 6:59pm Mar 9, 2015 6:59pm
Quoting ThinkForex
In the last 24 hours, we have experienced extended server downtime as a result of a DDoS (Distributed Denial of Service) attack. This event impacted our MetaTrader 4 (MT4) servers and our website. Our engineers are implementing preventative measures to protect against any similar event in the future. Service has been resumed across all MT4 servers and our website. We apologise for any inconvenience this may have caused. If at any time during this temporary outage you were unable to close or manage any open trading positions, and feel you may have...
what thinkforex did for future DDos attacks? and mostly it happen always during nyc session.
  • #84
  • Mar 9, 2015 7:03pm Mar 9, 2015 7:03pm
Quoting hukam
{quote} what thinkforex did for future DDos attacks? and mostly it happen always during nyc session.
14 hours, sorry still your website is down and all mt4 sever have errors
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  • #85
  • Mar 9, 2015 8:54pm Mar 9, 2015 8:54pm
hey folks

I have more than one live a/c with thinkforex (check my trade explorer). I have had a bit of followup with them re this outage, and am confident that they are genuinely addressing the issues and implementing preventative measures.

The web site and the mt4 server are now up and working (i am accessing from oz)

I hope this post serves to calm some nerves out there
  • #86
  • Mar 9, 2015 8:55pm Mar 9, 2015 8:55pm
That maybe just you, its been rather stable for a couple of hours now.

What I really want to know is, as a result of this outage has anyone had a negative trade and tried to get ThinkFX to revers it.
  • #87
  • Mar 9, 2015 9:08pm Mar 9, 2015 9:08pm
Broker reverses $20K winning trades for alleged latency arbitrage
r u the same people?
  • #88
  • Mar 9, 2015 9:11pm Mar 9, 2015 9:11pm
Quoting SlideLow
That maybe just you, its been rather stable for a couple of hours now. What I really want to know is, as a result of this outage has anyone had a negative trade and tried to get ThinkFX to revers it.
yes. I had a draw down on my long xauusd, which is ok as i am buying for longer term price averaging. against my longer term positions, i take short scalps when appropriate to manage draw downs. i intended to short yesterday around 1175 but could not get access due to the outage. bottom line, i explained the situation to tf, and they entered my short at 1175.
  • #89
  • Mar 9, 2015 9:14pm Mar 9, 2015 9:14pm
Quoting goldfinger
Broker reverses $20K winning trades for alleged latency arbitrage r u the same people?
what r u referring to?
  • #90
  • Mar 9, 2015 9:18pm Mar 9, 2015 9:18pm
Quoting msood
{quote} yes. I had a draw down on my long xauusd, which is ok as i am buying for longer term price averaging. against my longer term positions, i take short scalps when appropriate to manage draw downs. i intended to short yesterday around 1175 but could not get access due to the outage. bottom line, i explained the situation to tf, and they entered my short at 1175.
hmm, that was nice of them.

Where was the price at when they placed you at 1175?
  • #91
  • Mar 9, 2015 9:23pm Mar 9, 2015 9:23pm
Quoting SlideLow
{quote} hmm, that was nice of them. Where was the price at when they placed you at 1175?
it was this morning, around 1167 - quite neat of them i think.

if anyone looks at my previous posts, you will notice that i am the first to blast the rust bucket broker shops. i have experienced a few in the past, but tf seems to be the genuine aussie battler wanting to do the right thing by its customers
  • #92
  • Mar 9, 2015 9:24pm Mar 9, 2015 9:24pm
Quoting msood
{quote} it was this morning, around 1167 - quite neat of them i think. if anyone looks at my previous posts, you will notice that i am the first to blast the rust bucket broker shops. i have experienced a few in the past, but tf seems to be the genuine aussie battler wanting to do the right thing by its customers
i hope that my posts here encourage other brokers to be "nice" and do the right thing by their customers - it will i am sure be appreciated and reciprocated by the customers
  • #93
  • Mar 9, 2015 9:48pm Mar 9, 2015 9:48pm
Hi All,

To confirm, we experienced an outage across our network caused by a rather high scale DDoS attack (some lovely people out there...).

Any trades impacted will of course be updated to the appropriate price as msood has pointed out above. Please keep in mind that I am working through all of the trades reported to us as soon as possible, but it may take some time to rectify all of them. Obviously we do not want any client to have suffered a loss as a result of the unscrupulous members of society so we will be making the suitable adjustments for clients that email [email protected] with the full details of the trade (including account number, trade ID and desired price.

Regards,
Chris
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  • #94
  • Mar 9, 2015 9:53pm Mar 9, 2015 9:53pm
Quoting hukam
{quote} 14 hours, sorry still your website is down and all mt4 sever have errors

The ThinkForex website, MT4 server and cPortal are now all fully functional.

There was downtime of the website and MT4 but neither were down for the full 14 hours. Again we sincerely apologise for the inconvenience and assure you we have been working hard through the night to resolve any issues, queries and questions.

If you have been adversely affected with closing positions etc. then please send information to [email protected] and each case will be fully investigated as quickly and efficiently as possible.
  • #95
  • Mar 9, 2015 10:30pm Mar 9, 2015 10:30pm
And we are down again.

This is now getting beyond sad, going into a second day of an outage.
  • #96
  • Mar 9, 2015 11:04pm Mar 9, 2015 11:04pm
Yep down again. Phone support has no clue how much longer this will last. Phone support just said servers in London are down, no mention of DDoS attack. Forex Factory seems to be only site we are somewhat kept informed. Website or social media no info about what is happening.
  • #97
  • Mar 9, 2015 11:21pm Mar 9, 2015 11:21pm
To Thinkforex:

While waiting for your system to stabilize and get over its dos hangup, can customers use the webtrader or something to do trades - these can later be synced to the mt4 servers - of course, assuming that the webtrader is on a different platform...
  • #98
  • Mar 9, 2015 11:24pm Mar 9, 2015 11:24pm
Quoting msood
To Thinkforex: While waiting for your system to stabilize and get over its dos hangup, can customers use the webtrader or something to do trades - these can later be synced to the mt4 servers - of course, assuming that the webtrader is on a different platform...
alternately, maybe organize a demo account on another server for your customers to enter trades which can later be reflected in the real account?
  • #99
  • Mar 10, 2015 2:57am Mar 10, 2015 2:57am
Quoting msood
To Thinkforex: While waiting for your system to stabilize and get over its dos hangup, can customers use the webtrader or something to do trades - these can later be synced to the mt4 servers - of course, assuming that the webtrader is on a different platform...
Thanks for the suggestions - unfortunately but we cannot sync trades after the event (and you'd need the website to access WebTrader).
  • #100
  • Mar 10, 2015 12:31pm Mar 10, 2015 12:31pm
Hi All,

Just a quick update to inform you that any client that has contacted us with a trade enquiry stemming from the outage has been sorted out, and that no losses were incurred as a result of the outage. Obviously, we can all agree that we'd rather not have hackers attacking networks leading to these issues, but on occasion unforeseen circumstances can occur and the important thing is that no client will have suffered financially on any trades.

If any of you need any other trade looked at, please do send it through and I'll be onto it as soon as possible, or if you have any questions I'll be happy to reply.

Thanks,
Chris
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