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Pepperstone Live Server Reliability

  • #21
  • Mar 3, 2012 12:51am Mar 3, 2012 12:51am
Quoting Jack_Larkin
This thread is just a hit job on Pepper..

Move along, nothing to see here but a jilted bust out or competing broker who wanted to play with mud.
Yes, has all the hallmarks of a hatchet job... albeit an amateurish one.
  • #22
  • Edited Mar 4, 2012 12:15am Mar 3, 2012 11:53pm | Edited Mar 4, 2012 12:15am
Quoting ravichandran
See I am basically writing my own EA.
The broker can't be responsible for your own coding (or anyone else's 3rd party code.)

Quoting ravichandran
When the EA failed to place order i was trying to place order manually. But No connection. And the connection coming back and again i try to place order and again no connection or common error. It has repeatedly happened more than 2 hrs.
1. Quotes don't flow without a connection. Without a tick, the EA wouldn't be triggered to send an order. Your statement sounds erroneous or is just a lie.

2. At no point during the last month (or as long as I've used Pepperstone for that matter) have their servers been down for 2 hours.

Given the nature of the brief disconnects, this would suggest a gaping hole 2 hours long in the charts. Not only does your own screenshot fail to show this, but anyone can check their own chart history and see there was no 2 hour gap during that time. (This goes back to my previous post, and how the specific problem Pepperstone had with their odd disconnects would only last for ~1 minute and during that time any quotes wouldn't be captured by their server.)


Quoting ravichandran
I try to contact the chat support there is no response.
I don't even know where to begin on this statement...

Their chat support is more responsive than any other method of communicating with them. I've never waited more than a minute or two to talk to a rep.

Failing that, they provide phone support. Or are you going to claim that they didn't answer your call as well?

You can't tell us that you sat there for two hours without being able to connect, with open positions, and didn't at least pick up the phone.


Quoting ravichandran
If you are trading with single pair you won't noticed about this problem. Already 15-02-2012 i informed Pepperstone about this problem. My EA having capable of trading more than 15 pairs at a time. If you want you can check my trade history then I will post my id and password. Once you see my trading history then only you know how my EA is capable. I don't known weather i was specifically cornered because using multi paired trading EA.
You just told us your issue was with connectivity, that affects someone trading 1 pair or trading 10 at a time.

Your trade history doesn't matter in this case. Showing us how your Martingale EA kept doubling up won't mean anything.


---------------------------------------------------------------

I'm not biased when it comes to Pepperstone; I've complained many times about various problems they've had during their growing pains. I'm singling this out because, in the way you've presented your case. It's clear the evidence you're presenting is not the same as what you claim it represents.

You are trying to twist your losses into something that fits the current technical problems Pepperstone has in an attempt to recover from what is no one's responsibility but your own.

This is sad and you should be ashamed of yourself.

Human beings are responsible for their own actions. Tricking people into covering a loss that you are responsible for is theft and amoral. The essence of malicious intent --that so many on this forum attempt uncover in bad brokers-- can be found in your actions, right here, in this very thread.

I hope I'm wrong. I hope you're just some noob that's doing a really bad job at explaining yourself and saying all the wrong things to make me believe this, but from your words here, and in the other thread about Pepperstone, I can't think of you as anything more than an extortionist.
FXGears.com
  • #23
  • Mar 3, 2012 11:56pm Mar 3, 2012 11:56pm
I'm done feeding the trolls here...
FXGears.com
  • #24
  • Mar 4, 2012 3:01am Mar 4, 2012 3:01am
Quoting Jack_Larkin
The broker can't be responsible for your own coding (or anyone else's 3rd party code.)
Everyone known about this.
You can even add "Broker can't be responsibile for server failure". You are talking like a company "paid representative" for tackling situvation on web.
  • #25
  • Mar 4, 2012 10:17am Mar 4, 2012 10:17am
Quoting GuruKrish
Everyone known about this.
You can even add "Broker can't be responsibile for server failure". You are talking like a company "paid representative" for tackling situvation on web.
Seems like you can't address statements I made so instead you've tried to discredit me.

This isn't a "situation" about a broker, this is a "situation" about a busted-out trader who's twisting facts and can't take responsibly for his own actions.

I hope you haven't lied to your friends and family about the loss (yes, I think you are all the same person.)


Actually, since you feel the need to tell people what I "talk like", let me return the favour...
FXGears.com
  • #26
  • Mar 4, 2012 10:18am Mar 4, 2012 10:18am
Quoting GuruKrish
[...] I often getting No Connection error [...]

Quoting josswa
Hi what GuruKrish said is correct. I also suffering same problem. No Connection And Common Error. [...]

[...]I was trading EUR/JPY on 20-02-2012 [...]

Quoting ravichandran
[...] I also face the similar problem. Finally my Trade was closed due to margin call. See the attached screen shot of my Live Account. [...]
"ravichandran" then goes on to post screen shot of him trading EUR/JPY on the 20th of Feb, claiming, the exact same thing that "josswa" was claiming.

---------------

Anyone else notice the pattern here?

Common speech patterns:

 

  1. Often missing the "am" to make their sentences grammatically correct.
  2. Capitalizing words that shouldn't be capitalized, specifically the same words between each "person."
  3. Claiming to have traded the same pair at the same time, having the same issue.


josswa and ravichandran both have less than 5 posts. They both only showed up once it was pointed out that no one else agreed with GuruKrish... And josswa was even banned for having "multiple user names".


It seems to me they are all the same person.

FXGears.com
  • #27
  • Edited 12:19pm Mar 4, 2012 11:30am | Edited 12:19pm
Quoting Jack_Larkin
It seems to me they are all the same person.
Ok I removed about the word you are feeling....

What a great 007 job and my sympathy to you.

1) Only me trade EUR/JPY on 20 the Feb thousands millions.
2) Many people In happy situvation saying "Oh god". Then all are the people are same person. I am very sorry about your 007 job. You may try and guess.

1) GuruKrish and Ravichandran are Friends.
2) Ravichandran can't write english so Gurukrish may help.
3) Try someother different angle.
Attached Image
  • #28
  • Mar 4, 2012 12:03pm Mar 4, 2012 12:03pm
Quoting GuruKrish
What a great 007 job and my sympathy to you.

1) Only me trade EUR/JPY on 20 the Feb thousands millions.
2) Many people In happy situvation saying "Oh god". Then all are the people are same person. I am very sorry about your 007 job. Very childish. You may try and guess.

1) GuruKrish and Ravichandran are Friends.
2) Ravichandran can't write english so Gurukrish may help.
3) Try someother different angle.


*whoosh*

The irony in calling me childish... just wow.

There's an expression in English that goes "See if they like the taste of their own medicine." It means to do the same to someone that they did to you.

All I did was reply to your post that suggested something about me with a post that suggested something about you. I gave you a taste of your own medicine. You escalated it to this, and brought the response back on yourself. Don't call me childish just because you can't take the same treatment you dished out to me.
FXGears.com
  • #29
  • Mar 4, 2012 4:28pm Mar 4, 2012 4:28pm
Quoting Jack_Larkin
You're missing some key points here: .....
In my particular case I traded an EA which I had written, with martingale and no stop loss. It was not very sophisticated in terms of error handling (before I really knew just how unreliable MT4 was).

The disconnection in my case was for more than 15min and priced moved a lot in that time (yes there was a big gap in the chart). I believed I had a fair case since they had already admitted it was a server problem. I sent through the logs showing how the EA was attempting to take trades but not able to connect, and showing how the EA had traded in the past (showing that had it opened positions where it wanted to there would have been no loss).

They refunded the trades later in the day, after calling me to confirm it first.

Yes trading Martingale is doomed to failure, brokers can't be held responsible for people's programming skills, etc. However, if someone has a valid case (and I'm not saying ravichandran has or hasn't) don't automatically assume the broker will try and weasel out of it just because they can. In my particular case I believed my request was valid, and obviously so did the broker because the refunded the money. At the end of the day they weren't overly concerned as they were claiming the losses back from their ISP, who they were blaming for the outage.
  • #30
  • Mar 4, 2012 4:46pm Mar 4, 2012 4:46pm
Quoting skoda2008
In my particular case I traded an EA which I had written, with martingale and no stop loss. It was not very sophisticated in terms of error handling (before I really knew just how unreliable MT4 was).

The disconnection in my case was for more than 15min and priced moved a lot in that time (yes there was a big gap in the chart). I believed I had a fair case since they had already admitted it was a server problem. I sent through the logs showing how the EA was attempting to take trades but not able to connect, and showing how the EA had traded...
Cool. I'm glad you got that sorted out. In your case, it does seem like the broker (or more specifically the broker's ISP) was at fault, and the broker rightfully took responsibility for the issue. The gap and disconnect resulted in the account taking the loss... It was really good of Go Markets to work with you on that. I know they've had their share of tech problems and I hope they recover well...

In the other poster's case, they kept adding to the position long after they claim to have had an issue instead of closing it out the moment they got execution back. They kept adding right up to the bitter end just before they got margin called. Entirely different situation where the trader is clearly at fault.

I'm mainly ticked off with the poster for twisting facts and lying to recoup losses... which in the process affects the reputation of an innocent broker. That's the problem, it doesn't have to do with the broker directly, just the information trader presented that was skewed for their own personal gain.

Things only escalated after I pointed out clear facts about the situation (as shown right from the trader's own submitted "evidence") that placed blame on the trader and the OP stepped in to insult my character instead of actually talking about the statements (couldn't refute them I guess.)
FXGears.com
  • #31
  • Mar 4, 2012 6:15pm Mar 4, 2012 6:15pm
Quoting Jack_Larkin
Things only escalated after I pointed out clear facts about the situation (as shown right from the trader's own submitted "evidence") that placed blame on the trader and the OP stepped in to insult my character instead of actually talking about the statements (couldn't refute them I guess.)
Hi Jack_Larkin,

This morning Ravichandran mailed me some files because he had restruction on this thread and still his post review is pending. He wants me to submit the some trading result on behalf of him. I think you are the correct person to investigate this situvation. plz go through this and tell him why the EA failed to place order at 40 pips and the same EA on demo exit with profit.

Dear Jack_Larkin And Alpha-Bet,

Fighting is over plz help me......

Herewith I attached my files for your kind information. I am running a demo account simultanously for comparing my live account. The same EA running on both account.
The EA using Matingale to recover a trade. Every 40 pips it will open a new trade and average the loss and quit the execution with minumum small profit. Whenever the market goes high the EA will go short. It follows reverse trade.
Herewith i attached Excel file contains filtered Failed Transaction of Live account and filtered Success Transaction on demo account.
You go through the details and compare real with demo trade in detailed statement. This is only evidence i have in my hand to prove how the live server was bad in my experience.
By examining both you can clearly see whenever the market goes at peak Trade is disabled by generating "common error" or "no connection" and the traders can't make money but broker can.

Regards M.Ravichandran
Attached File(s)
File Type: xls DemoAndReal.xls   29 KB | 330 downloads
File Type: zip statement.zip   36 KB | 316 downloads
  • #32
  • Mar 4, 2012 7:48pm Mar 4, 2012 7:48pm
Im in agreement with the traders on this forum. If you are using EA with Pepperstone it will most likely fail. If you are trading manually you will face common error and at least 5 disconnections are day. I know they are again changing the servers to cope but ive had enough with these people.

To make things worse a winning and profitable trade was stopped out due to lack of liquidity. That was the email sent to me via their support. There are much better brokers out there and definitely Pepperstone is lacking the goods.
  • #33
  • Mar 5, 2012 1:42am Mar 5, 2012 1:42am
Quoting kappaforex
Im in agreement with the traders on this forum. If you are using EA with Pepperstone it will most likely fail. If you are trading manually you will face common error and at least 5 disconnections are day. I know they are again changing the servers to cope but ive had enough with these people.

To make things worse a winning and profitable trade was stopped out due to lack of liquidity. That was the email sent to me via their support. There are much better brokers out there and definitely Pepperstone is lacking the goods.
Hi,

Can you show the email that support sent you? Wich pair? You last statement is strange as I never heared of that.

Thanks
13
Brokers are angels
  • #34
  • Mar 5, 2012 2:27am Mar 5, 2012 2:27am
Quoting fx13
Hi,

Can you show the email that support sent you? Wich pair? You last statement is strange as I never heared of that.

Thanks
13

Here is the email sent by Pepperstone, keep in mind my stops were locked in at +4, After the server went down for the announcement the price leaped frogged my locked in pips and stopped me out at 38 pips above my price. After calling them this is the response i received. Keep in mind from that day onwards disconnections occur all the time at least 5 times a day. So ask yourself are there better brokers than these guys??

Dear ......



Pepperstone is a 'Market Execution' broker and as such we are at the mercy of the market when orders are sent to be filled. This is one of the realities of ECN trading in Forex - Slippage can happen when there is not enough liquidity at the requested price to fill your order so the bank fills at the next best available price. As a result we are unable to cancel or reimburse your trade.


We notice that you were trading AUD/USD during the major news event on 7/2/12 - there was a major spike in price action and during these spikes liquidity levels are far lower than usual. What has happened is your stop loss orders were triggered according to your original price and a request was sent to our server - unfortunately by the time the order arrived at the banks the price you requested was not available due to the market moving so fast and the trade was then filled at the next best available price. So your trade were closed however there was a significant amount of slippage due to the extremely fast moving market. Please see the attached image which shows the price action gapped during the news release. Stop loss orders are not guaranteed by Pepperstone.


We hope this helps you understand - we are not a dealing desk or market maker, as if we were we would have had prices show on the charts at that time as dealing desk brokers actually fill orders even when there is no liquidity and no price on the chart.
Please do not hesitate to contact us if you require further explanation.

Best Regards

Client Support
http://pepperstone.com/images/emailsig/logo.png
  • #35
  • Mar 5, 2012 3:06am Mar 5, 2012 3:06am
Quoting kappaforex
Here is the email sent by Pepperstone, keep in mind my stops were locked in at +4, After the server went down for the announcement the price leaped frogged my locked in pips and stopped me out at 38 pips above my price. After calling them this is the response i received. Keep in mind from that day onwards disconnections occur all the time at least 5 times a day. So ask yourself are there better brokers than these guys??

Dear ......



Pepperstone is a 'Market Execution' broker and as such we are at the mercy of the market when orders are sent...
so what do you want? a market maker or an ecn? you can't have it both ways. you can't have the order types and pricing of an ecn yet expect the derivative fakery of a market maker.

your statement about ea's not working is probably somewhat accurate, given that many ea's and by extension ea coders are simply not sophisticated enough to deal with a real market and are designed with monopoly money players on a market maker play platform in mind.
Congratulations ScalaFX for coming out of the closet!
  • #36
  • Mar 5, 2012 3:27am Mar 5, 2012 3:27am
I have absolutely no problem with this broker... minus the odd disconnect here and there, which I haven't had occur in the longest time now.

I trade manually for 4-6hrs/day and my orders and executions are 'demo' like... even betten then MBtrading's MT4 when I used to play around with it..

my 2 cents, so far.
lowest draw down possible please.
  • #37
  • Edited 4:54am Mar 5, 2012 4:41am | Edited 4:54am
Quoting kappaforex
Im in agreement with the traders on this forum. If you are using EA with Pepperstone it will most likely fail. If you are trading manually you will face common error and at least 5 disconnections are day. I know they are again changing the servers to cope but ive had enough with these people.

To make things worse a winning and profitable trade was stopped out due to lack of liquidity. That was the email sent to me via their support. There are much better brokers out there and definitely Pepperstone is lacking the goods.
Thanks for your vote. Here new demo id and password of pepperstone. Trades are executing by my own EA.

Login : 147269
Investor : 5hjkiat (read only password)

Max Used Margin for new trades 6% and 94% are reserved for recovery
Account Risk Percentage 0.04

Watch and tell me your suggestions.

Regards,
GuruKrish
  • #38
  • Mar 5, 2012 12:24pm Mar 5, 2012 12:24pm
Quoting kappaforex
Here is the email sent by Pepperstone, keep in mind my stops were locked in at +4, After the server went down for the announcement the price leaped frogged my locked in pips and stopped me out at 38 pips above my price. After calling them this is the response i received. Keep in mind from that day onwards disconnections occur all the time at least 5 times a day. So ask yourself are there better brokers than these guys??

Dear ......



Pepperstone is a 'Market Execution' broker and as such we are at the mercy of the market when orders are...
Hi,

This is slippage.... So If you use ECN like broker this is expected! If you hate slippage go with brokers that are more like market makers & will garantee STOP execution.

13
Brokers are angels
  • #39
  • Mar 5, 2012 3:24pm Mar 5, 2012 3:24pm
Quoting Jack_Larkin
In the other poster's case, they kept adding to the position long after they claim to have had an issue instead of closing it out the moment they got execution back.
This is the last I'll say on the matter, but just to clear it up; My EA did exactly the same thing, when connection resumed it kept opening averaging orders but a long way away from where the initial trades were taken. Like I said it wasn't a very smart EA, very limited error handling, and it was the middle of the night, so I was asleep.

The point is, if there had been no server outage the averaging would have taken care of everything and the position closed in a profit. The broker agreed and paid up. I did learn a lot though, and put much more error handling into EA's now, and if it was critical to remain connected to the broker for any future EA's I doubt I'd use MT4.
  • #40
  • Mar 5, 2012 10:29pm Mar 5, 2012 10:29pm
Quoting skoda2008
This is the last I'll say on the matter, but just to clear it up; My EA did exactly the same thing, when connection resumed it kept opening averaging orders but a long way away from where the initial trades were taken. Like I said it wasn't a very smart EA, very limited error handling, and it was the middle of the night, so I was asleep.

The point is, if there had been no server outage the averaging would have taken care of everything and the position closed in a profit. The broker agreed and paid up. I did learn a lot though, and put much more...
Pepperstone Live connection lost

2012.03.06 09:58:51 Connection_logger EURAUD,H4: Alert: connection logger alert 2012.03.06 09:58:51 connection lost

Use the Connection_logger.ex4.
copy it into Crogram Files -> MetaTrader - Pepperstone -> experts
Open Mt4 under Expert Advisor right click and select Attach to a chart enable all alerts to true.
Attached File(s)
File Type: ex4 Connection_logger.ex4   7 KB | 311 downloads
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