Pepperstone Live Server Reliability | Forex Factory

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Pepperstone Live Server Reliability

  • #1
  • First Post: Edited 9:33pm Feb 21, 2012 8:55pm | Edited 9:33pm
Hi Everyone,

I am doing live trading with this broker Pepperstone Razor account. I often getting No Connection error and Common Error. When I contact online chat support. Every time they are saying "Checking with our IT Team" and then ask me to restart my MT4. I feel very difficult to trade with this broker. My EA not working with this broker. When the EA try to place an order at peak time No Connection error or Common Error occurred and then I lose my trading opportunity. Even manually placing order not working at peak time. Any one face similar problem please discuss here so that everyone can share their experience about this broker.
  • #2
  • Feb 21, 2012 9:03pm Feb 21, 2012 9:03pm
There is already a thread for this broker with these problems discussed frequently

http://www.forexfactory.com/showthread.php?t=283205
  • #3
  • Feb 21, 2012 9:10pm Feb 21, 2012 9:10pm
This thread is specifically for No Connection error and Common Error
problem. Below thread not disscussing about that.

Quoting muzza
There is already a thread for this broker with these problems discussed frequently

http://www.forexfactory.com/showthread.php?t=283205
  • #4
  • Mar 1, 2012 9:05pm Mar 1, 2012 9:05pm
My live account last week swept away because i was not able to place order and average my trade and come out from a trade at correct time due to no connection and common error. I strictly not recommend this broker and I suspect they have internally dealing desk. And their live server is totally scrap. But their Demo server is 100% reliable one.
  • #5
  • Mar 1, 2012 9:43pm Mar 1, 2012 9:43pm
Quoting GuruKrish
My live account last week swept away because i was not able to place order and average my trade and come out from a trade at correct time due to no connection and common error. I strictly not recommend this broker and I suspect they have internally dealing desk. And their live server is totally scrap. But their Demo server is 100% reliable one.
You asked on 22nd February if anyone else was facing similar problems with this broker and the amount of responses you received in agreement were, let me see... zero.

I have an active acct with Pepperstone but have no allegiance otherwise to this broker or any other broker. I'm as cynical as they come but the language you use is slanderous.

Good luck with your next broker...
  • #6
  • Mar 2, 2012 12:24am Mar 2, 2012 12:24am
Two hours ago they sent an E-Mail to all customers regarding the Server performance. Customer with a Razor account must Change the Server name.

There will be enhancements, I like it. It's by far the best Broker around
Forex is a losers game.
  • #7
  • Mar 2, 2012 2:51am Mar 2, 2012 2:51am
Quoting Alpha-Bet
You asked on 22nd February if anyone else was facing similar problems with this broker and the amount of responses you received in agreement were, let me see... zero.

I have an active acct with Pepperstone but have no allegiance otherwise to this broker or any other broker. I'm as cynical as they come but the language you use is slanderous.

Good luck with your next broker...
Why you are angry this much man. Take a ping test with their MT4 server i am sure at least 10 times it will struck with no connection or common error problem. I am sure 100% it is not reliable one. Let me see how their new server working.
  • #8
  • Mar 2, 2012 3:09am Mar 2, 2012 3:09am
Quoting GuruKrish
Why you are angry this much man. Take a ping test with their MT4 server i am sure at least 10 times it will struck with no connection or common error problem. I am sure 100% it is not reliable one. Let me see how their new server working.
Yeah, i hope the new server this weekend will solve the issue, and that it will last a bit longer than last time before the issue arrises again, however they can't stay growing at this rate so probably will be okay this time for much longer.
  • #9
  • Mar 2, 2012 3:17am Mar 2, 2012 3:17am
Quoting GuruKrish
Why you are angry this much man. Take a ping test with their MT4 server i am sure at least 10 times it will struck with no connection or common error problem. I am sure 100% it is not reliable one. Let me see how their new server working.
No anger here.

I deal with facts and facts you have not presented. You called for traders to respond if they experienced your problems.

Response was overwhelming....

No need to slander.
  • #10
  • Mar 2, 2012 3:22am Mar 2, 2012 3:22am
Quoting trader121
Two hours ago they sent an E-Mail to all customers regarding the Server performance. Customer with a Razor account must Change the Server name.

There will be enhancements, I like it. It's by far the best Broker around
Yes. Was in the pipe.
  • #11
  • Mar 2, 2012 5:22am Mar 2, 2012 5:22am
Quoting Alpha-Bet
No anger here.

I deal with facts and facts you have not presented. You called for traders to respond if they experienced your problems.

Response was overwhelming....

No need to slander.
Hi what GuruKrish said is correct. I also suffering same problem. No Connection And Common Error. Now I am planing to change the broker and when i searching about broker review in forex factory I found this thread. I was trading EUR/JPY on 20-02-2012 and i was not able to place order on 20-02-2012 00.00 hrs, 4.00 hrs, 8.00 hrs and on 21-02-2012 0.00 hrs and 8.00 hrs. I got repeatedly no connection problem and common error.
  • #12
  • Mar 2, 2012 5:40am Mar 2, 2012 5:40am
Quoting josswa
Hi what GuruKrish said is correct. I also suffering same problem. No Connection And Common Error. Now I am planing to change the broker and when i searching about broker review in forex factory I found this thread. I was trading EUR/JPY on 20-02-2012 and i was not able to place order on 20-02-2012 00.00 hrs, 4.00 hrs, 8.00 hrs and on 21-02-2012 0.00 hrs and 8.00 hrs. I got repeatedly no connection problem and common error.
josswa,

New server will be added this weekend as we have been advised.

Can I ask what you were told when you contacted pepper?

I'm also from Australia
  • #13
  • Mar 2, 2012 5:55am Mar 2, 2012 5:55am
Quoting Alpha-Bet
josswa,

New server will be added this weekend as we have been advised.

Can I ask what you were told when you contacted pepper?

I'm also from Australia
When the error occurred on 20-02-2012 00.00 i contact them through mail what they replied me is

"Every day at 0:00 Server time (5pm New York Time) you will note that our platform will have a blackout for 5 minutes. In the Global Forex Markets this is widely regarded as 'End of Fx Day'.

What happens at this time is that all the large investment banks around the world reset their systems and reboot in preparation for the new trading day - Pepperstone also being an ECN observes this 5 minute blackout time. During this time there are low/no quotes being issued as the majority of the banks are essentially closed for this 5 minute window - This results in spreads blowing out and very large spikes/volatility (due to the low liquidity) in the markets and gaps in the prices can appear. We urge clients to be very careful trading during this period of low liquidity as slippage and large spreads are common."

Again i ask them about problem happened at 4.00 Hrs and there is no reply.

By that time i contact their online chat support. They ask me to wait and finally replied their IT team checking the server.
  • #14
  • Mar 2, 2012 7:58am Mar 2, 2012 7:58am
i stumble in here, look around, and totally forget that this isn't the gomarkets thread.

i live on mars and don't have any trading platform installed.... maybe i should demand the broker pay me for all of the missed trades that have happened lately. surely those 'criminals' owe me!
Congratulations ScalaFX for coming out of the closet!
  • #15
  • Mar 2, 2012 2:38pm Mar 2, 2012 2:38pm
This thread is just a hit job on Pepper..

Started by someone under 30 posts, who got angry that no one agreed with him so he started tossing around FUD (fear, uncertainty, doubt) remarks that have no basis.

Then finally someone agrees with him, a 9 post wonder that was banned for posting with multiple user names shortly after his remark.

Then... just when all hope was lost, another poster come forward with more FUD, only this time he's a 1 post wonder. I bet the OP got smart and used a proxy to create this account.

Move along, nothing to see here but a jilted bust out or competing broker who wanted to play with mud.
FXGears.com
  • #16
  • Mar 2, 2012 2:42pm Mar 2, 2012 2:42pm
Quoting nubcake
i stumble in here, look around, and totally forget that this isn't the gomarkets thread.

i live on mars and don't have any trading platform installed.... maybe i should demand the broker pay me for all of the missed trades that have happened lately. surely those 'criminals' owe me!
Yup.. the guy complained that he couldn't close his order but then continued to average in more and more.

No stop loss... Martingale strategy EA

Sure, it's the broker's fault his martingale EA blew up. Right... *rollseyes*
FXGears.com
  • #17
  • Mar 2, 2012 6:31pm Mar 2, 2012 6:31pm
Quoting Jack_Larkin
Yup.. the guy complained that he couldn't close his order but then continued to average in more and more.

No stop loss... Martingale strategy EA

Sure, it's the broker's fault his martingale EA blew up. Right... *rollseyes*
I used to trade EA's using cost averaging methods. I had a similar experience with Go Markets (when they offered good trading conditions) and they refunded every last cent. My advice to ravichandran is to give a shot, you have nothing to lose. Just be very clear about how your EA trades, and why their server down time was the result of your loss.

I no longer trade in this manner, for obvious reasons!
  • #18
  • Mar 2, 2012 6:44pm Mar 2, 2012 6:44pm
Quoting Jack_Larkin
Sure, it's the broker's fault his martingale EA blew up. Right... *rollseyes*
Now the thread is going hot. I expect more open talk about this broker.
  • #19
  • Mar 2, 2012 7:30pm Mar 2, 2012 7:30pm
Quoting skoda2008
I used to trade EA's using cost averaging methods. I had a similar experience with Go Markets (when they offered good trading conditions) and they refunded every last cent. My advice to ravichandran is to give a shot, you have nothing to lose. Just be very clear about how your EA trades, and why their server down time was the result of your loss.

I no longer trade in this manner, for obvious reasons!
You're missing some key points here:

Firstly) His complaint (that he couldn't close orders) can't be verified by the trade history he offered nor the screenshot he posted. All the evidence he posted does is show us that he kept averaging in with his Martingale EA til he hit a margin call.

Secondly) The technical issues he blamed for his loss (disconnected from server) only disrupted trading for ~1 minute at a time and happened very infrequently (2-3 times at day at worst.) If his EA was set to sell, it would have done so quickly upon reconnecting as price hadn't moved much in that time. Even if it had not, he had the option to flatten his position, which he did not do. Instead, he kept averaging in more and more, turning up the risk each time.

Thirdly) Should the disconnect have happened longer than that (as long as he was suggesting,) then the chart wouldn't have painted bars since quote data wasn't flowing (this was an element in the technical issues that were observed, the server would reset the connecting node and price data would be lost during the time the server was unavailable.. since the disconnections only lasted ~1 minute, this didn't affect most people. Evident by the screenshot he posted, there is no gaping data holes here suggesting prolonged issues.

Forth) No stop losses were ever set on the trade. Had a stop loss order in the broker's hands not be executed because of a technical issue then the broker would step up to fix this. However, having an EA take responsibility for closing orders pushes that responsibility (and risk) on the client's shoulders. It is impossible for a broker to start guaranteeing 3rd party EAs.

Key Element) He clearly had the ability to flatten his position but he did not (as indicated by his own submitted "evidence".) He clearly added more and kept averaging in well after he identified a problem. Even if he was not attending his terminal at the time, the EA running was something he consciously choose to use knowing the risks (especially something that uses Martingale style averaging which is known to blow out accounted just like his.) He is the ONLY one responsible for blowing out his account, and he's using the technical issues the broker had as part of a twisted story aiming to recover his losses.... he is either doing this to take advantage of the situation, or is unaware of how this problem arose or how he could have stopped it and just assumed it was a broker issues (to which he shouldn't have been risking or trading without understanding what risks are involved.)

I'm going to assume it's the former, since at this point he probably figured he has little to lose.




I'm not even defending the broker with this post, I'm calling the poster out on his attempt to blame anyone but himself for his loss in the case he presented.
FXGears.com
  • #20
  • Mar 3, 2012 12:49am Mar 3, 2012 12:49am
Quoting nubcake
i stumble in here, look around, and totally forget that this isn't the gomarkets thread.

i live on mars and don't have any trading platform installed.... maybe i should demand the broker pay me for all of the missed trades that have happened lately. surely those 'criminals' owe me!
LOL... yes has similarities to gomarkets thread.
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