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  • #6,521
  • Feb 4, 2022 5:09am Feb 4, 2022 5:09am
Finally i have passed phase 1 on a MFF 10k account.
its been a long road so far, a lot harder than i ever expected. next phase should be much less stressful.
as to MFF customer service, no complaints here, have been experiencing nothing but improvements from them.
eg: pass phase 1, got an email within 5 mins, indicating very simply what was required for the next phase to proceed, pressed 1 button and within a min had new account login details.

onward and upward
Attached Image (click to enlarge)
Click to Enlarge Name: first 10k phase1 pass.PNG Size: 116 KB
  • #6,522
  • Feb 4, 2022 7:40am Feb 4, 2022 7:40am
Quoting geoffrod
Finally i have passed phase 1 on a MFF 10k account. its been a long road so far, a lot harder than i ever expected. next phase should be much less stressful. as to MFF customer service, no complaints here, have been experiencing nothing but improvements from them. eg: pass phase 1, got an email within 5 mins, indicating very simply what was required for the next phase to proceed, pressed 1 button and within a min had new account login details. onward and upward {image}
Very well done.

Great to hear your side of customer service.

MFF moderators actually posted that incorrect email addresses had been provided.

If they can't even get their email address correct, what hope have they got.

In any case best wishes for your next phase.

Masterrmind .........
Master your Mind then Master your Trades
  • #6,523
  • Feb 4, 2022 8:32am Feb 4, 2022 8:32am
Another evaluation passed, slowly building up the account towards 300k.
Attached Image (click to enlarge)
Click to Enlarge Name: MFFPASSED.png Size: 1.1 MB
Truth is like poetry. And most people f*cking hate poetry.
  • #6,524
  • Feb 4, 2022 11:13am Feb 4, 2022 11:13am
Quoting Masterrmind
{quote} Still no resolution hey ? Masterrmind .........
They can not resolve.

The reason is simple.

They keep changing servers.

They keep changing Dashboard ( Account analysis )

The customer support head ( ? ) says the accounts in the previous server expired 60 days after they are made.

My evaluation account was on the 25 th day when mt4 stopped working.

So, his answer ( expiry ) is funny or he does not know what he is talking about.

See my email and his response.

My email :

1) First of all my mt4 account did not expire. When I opened trades, it was last Friday.

On Monday 31 st January, your mt4 stopped working.

The expiry of my evaluation account, 30 days is 4 th February.

How do you say my account got expired ?

2) It is your duty to offer trouble free mt4 to complete evaluation.

This did not happen. Your mt 4 stopped working on the 25 th day of my evaluation.

3) You never informed me of before hand this migration to another server ( mt4 ).

why ?

4 ) I do not lie of my open trades on Friday. See the attachment.

With all this if you still decide not to add expected profit ( 3250 $ ) as per my claim, I would say you failed in your duty.

If you would to call me or chat with me, I am available.

My new mt4 account no .................

Go ahead and give a credit of 3250 dollars as per my claim.

I am offering this to salvage your reputation and prestige.


Customer support Head( ? !!) reply :

Hello,

All accounts in the previous server expired 60 days after they are made, that is what I mean by expired.

You will not be getting $3250 added to your account as I explained in my previous email.
Regards
Connor Mccourt
Customer Support Team Leader


My conclusion and advise to new traders :

If you sign up with MFF now, it is totally at risk. Any time mt4 mat stop working as they keep on migrating to new servers being new company.

Unlike FTMO, these guys will not be supportive to challenge traders even if the problem is theirs.

With FTMO, if the problem is theirs, they are ready to discuss and adjust equity based on findings.

On top of all, in the new dash board offered by MFF, I see only 2 accounts. The one which is running now and the previous one.

They have no trade records of previous account it looks like.

Pathetic.

I only hope they do not follow Funding talent way.

And customer service team needs to improve a lot..lot.

And finally I would say stay away from MFF until they come out of the mess from servers, dashboard and customer service.
Intraday only.
  • #6,525
  • Feb 4, 2022 12:23pm Feb 4, 2022 12:23pm
Quoting navk
{quote} They can not resolve. The reason is simple. They keep changing servers. They keep changing Dashboard ( Account analysis ) The customer support head ( ? ) says the accounts in the previous server expired 60 days after they are made. My evaluation account was on the 25 th day when mt4 stopped working. So, his answer ( expiry ) is funny or he does not know what he is talking about. See my email and his response. My email : 1) First of all my mt4 account did not expire. When I opened trades, it was last Friday. On Monday 31 st January, your...


their support is horrible, i think they got much more exposure what they deserve. so that they are not caring their clients. as if they dont bother few as they are having good numbers regularly. dangerous approach for a business if they looking to stay for long. few days ago i also mailed them related to trading environment. but they came up with a earning which wasn't there. mailed 3-4 times and got same reply they dont even reply to the issue i mentioned. you r lucky at least they replied to the issue.
  • #6,526
  • Feb 4, 2022 12:23pm Feb 4, 2022 12:23pm
Quoting navk
You will not be getting $3250 added to your account as I explained in my previous email. Regards Connor Mccourt Customer Support Team Leader
-Ugh. Connor is the worst. I wish that they would not allow him to handle customer support, let alone make him a team leader. I am sorry to say that, but my encounters with him have mostly been negative.

Sorry for the rant. I am even more sorry that they will not make this right for you. I hope that your experience with them will improve.
  • #6,527
  • Feb 4, 2022 12:39pm Feb 4, 2022 12:39pm
Quoting Nsak3y
{quote}-Ugh. Connor is the worst. I wish that they would not allow him to handle customer support, let alone make him a team leader. I am sorry to say that, but my encounters with him have mostly been negative. Sorry for the rant. I am even more sorry that they will not make this right for you. I hope that your experience with them will improve.
Yes, I did what you said.

Ok.

You do whatever.

No issues to me.

But your firm will have issues on a longer run.

Bye

And I am sure they will neither bother about this too.
Intraday only.
  • #6,528
  • Feb 4, 2022 12:41pm Feb 4, 2022 12:41pm
I am aiming to put my first post about MFF in Trust pilot
Intraday only.
  • #6,529
  • Feb 4, 2022 12:46pm Feb 4, 2022 12:46pm
Quoting Nsak3y
{quote}-Ugh. Connor is the worst. I wish that they would not allow him to handle customer support, let alone make him a team leader. I am sorry to say that, but my encounters with him have mostly been negative. Sorry for the rant. I am even more sorry that they will not make this right for you. I hope that your experience with them will improve.
Connor should be kicked out. After all he is paid servant.
Intraday only.
  • #6,530
  • Feb 4, 2022 12:47pm Feb 4, 2022 12:47pm
Quoting navk
I am aiming to put my first post about MFF in Trust pilot

by the way, whch server u had on unfinished acc and what is new one now?
  • #6,531
  • Edited 1:16pm Feb 4, 2022 1:02pm | Edited 1:16pm
Quoting inversio
{quote} by the way, whch server u had on unfinished acc and what is new one now?
Tradersglobalgroup demo2

The new server for this week : Tradersglobalgroup demo

The sever for next week will be : Tradersglobalgroup demo3.

Every week they will keep changing servers and abolish all evalauation accounts.


Intraday only.
  • #6,532
  • Feb 4, 2022 5:27pm Feb 4, 2022 5:27pm
Quoting mrdfx
Another evaluation passed, slowly building up the account towards 300k. {image}
Congratulations

Masterrmind ........
Master your Mind then Master your Trades
  • #6,533
  • Feb 4, 2022 6:48pm Feb 4, 2022 6:48pm
Quoting navk
{quote} They can not resolve. The reason is simple. They keep changing servers. They keep changing Dashboard ( Account analysis ) The customer support head ( ? ) says the accounts in the previous server expired 60 days after they are made. My evaluation account was on the 25 th day when mt4 stopped working. So, his answer ( expiry ) is funny or he does not know what he is talking about. See my email and his response. My email : 1) First of all my mt4 account did not expire. When I opened trades, it was last Friday. On Monday 31 st January, your...
Perhaps the customer service could be a little better based on your posts here.

I have seen his responses on MFF discord and to put it nicely he does show somewhat of a short fuse which is at odds with great customer service.

Reach out to another support person is my advise and structure your concerns in a firm but non aggressive manner.

If you have run your course on this matter then so be it.

On a different note, I may alter the value of my next challenge with them simply to test the process especially if I choose MT4 platform as I would prefer not to have server issues like you have had but I will check deeper before deciding which way to go.

Thanks for your input Navk.

Masterrmind ...........
Master your Mind then Master your Trades
  • #6,534
  • Feb 4, 2022 10:31pm Feb 4, 2022 10:31pm
Just got this email notice from DT4X Trader. Apparently, they (or should I say Mark the one-man-band) are going bye-bye.

Attached Image
Pride always comes before destruction.... -Proverbs 16:18
  • #6,535
  • Feb 4, 2022 11:31pm Feb 4, 2022 11:31pm
Quoting Expo33
Just got this email notice from DT4X Trader. Apparently, they (or should I say Mark the one-man-band) are going bye-bye. {image}

sad, thier offers were good though, i was planning to join them in few months. sad to see they r going.
  • #6,536
  • Feb 5, 2022 12:09am Feb 5, 2022 12:09am
Quoting inversio
{quote} sad, thier offers were good though, i was planning to join them in few months. sad to see they r going.
Stick with FTMO. You pay little higher fee but you will not be dis satisfied.
FTMO grown steadily unlike MFF who became popular in short time because of fall of Funding talent.
MFF became arrogant in a very short time.
Intraday only.
  • #6,537
  • Feb 5, 2022 1:06am Feb 5, 2022 1:06am
Quoting Expo33
Just got this email notice from DT4X Trader. Apparently, they (or should I say Mark the
one-man-band) are going bye-bye. {image}
from day1 we said this one-man-show company couldn't be serious.

* Now MFF customers must be careful -
a serious company shouldn't hide their full staff. (Rule1)

Only FTMO & 5% look serious companies to me based on rule1..
  • #6,538
  • Feb 5, 2022 2:05am Feb 5, 2022 2:05am
Quoting navk
{quote} Stick with FTMO. You pay little higher fee but you will not be dis satisfied. FTMO grown steadily unlike MFF who became popular in short time because of fall of Funding talent. MFF became arrogant in a very short time.

yes, better to invest on a firm who is in the market for longer time. little extra will not make big effect if service and trading environment is good
  • #6,539
  • Feb 5, 2022 2:07am Feb 5, 2022 2:07am
Quoting Expo33
Just got this email notice from DT4X Trader. Apparently, they (or should I say Mark the one-man-band) are going bye-bye. {image}
If it is indeed a one man show then naturally it would have no real chance of surviving over the long term.

It takes a team to run these operations otherwise it's not going to be a pretty ending.

I will be deleting the firm from Post 1.

Thanks for the info.

Masterrmind ..........
Master your Mind then Master your Trades
  • #6,540
  • Feb 5, 2022 12:44pm Feb 5, 2022 12:44pm
Quoting Masterrmind
{quote} If it is indeed a one man show then naturally it would have no real chance of surviving over the long term. It takes a team to run these operations otherwise it's not going to be a pretty ending. I will be deleting the firm from Post 1. Thanks for the info. Masterrmind ..........
You're welcome.

I do remember talking in chat to a woman one time. Who knows what he means by "infrastructure" problems. Maybe it means, hey I made tons of money working my butt off running basically a one-man show, and now it's time to do the right thing by paying out/refunding what we owe and enjoying the fruits(profits) of all that hard work.
Pride always comes before destruction.... -Proverbs 16:18
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