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ActivTrades broker opinions

Quoting Vulkan
Hello, I want to ask you all if you know if Activtrades accept the EA for scalping on Dax as I am currently having difficulties finding a broker who will not slow down to a manual trade the execution.
I have tried some scalping EAs on Activtrades demo servers only and can say there is a problem with too frequent modifications of TP, SL and order executions. If for example the EA changes dynamically the SL or TP too frequently or in a very small pips from one another broker will block some of the actions. Have this in mind.
Quoting radoslavp
Hello Traders, Any member having constant issues with Activtrades live servers these days ? All week I have constant problems - web page was not working properly and every time a different error appears, they lost my login/account information, now live server are constantly either down or giving me invalid account information. Help desk is telling me that they are upgrading - 2 days already they are making upgrades, this is not serious?!
Hi,

I am having constant problems with my demo accounts. Since two weeks ago, a lot of disconnections. I am using demo accounts in order to test strategies, and I cannot be able to trade three days in a row normally since October 5th.

They say that real accounts do not have any problems, but demo accounts do.....and in what kind of accounts is supposed to test your strategies. If you will trade with ActivTrades, obviously, you want to try strategies in a demo account of the same broker....but servers (demo) are not working correctly.
And one more question.
Other brokers have different platforms, web, deskstations, and so.
If MT4 or MT5 do not work correctly, what other platform could you use in order to follow your trades....or is the only way trade with them?
Quoting Joe90
And one more question. Other brokers have different platforms, web, deskstations, and so. If MT4 or MT5 do not work correctly, what other platform could you use in order to follow your trades....or is the only way trade with them?
Confirmed - next to that, they had problems with their webinterface two days ago.

Only positive point is: the live accounts are not affected (until now).
Quoting Joe90
{quote}They say that real accounts do not have any problems, but demo accounts do.....and in what kind of accounts is supposed to test your strategies.
This is not true, I assure you there have been lots of problems with their live accounts also it is just that some representatives treat you differently, some are very nice and try to help you with your problem and others are arrogant and just want to get rid of you so they refuse to listen to what you have to say.
Yes, I experienced an issue with my demo account recently. But I have to say the support team were very helpful in explaining the situation and reassuring me that it was just some maintenance work. I haven’t had any problems since and the support team called me to check everything was going okay! I’ll continue to trade with them.
Situation got worse - their live-servers were not available for approximately 40 minutes now!

Connection established again. Anyone else noticed?
Quoting Drolph
Situation got worse - their live-servers were not available for approximately 40 minutes now! Connection established again. Anyone else noticed?
Same issue. Spoke to them a few minutes ago, apparently they're having issues with 2 servers after an installation of security updates. They told me the problem should be resolved later this day. We'll see ... I use multiple brokers anyway but if they keep on having issues I'll replace them.

The android app works just fine by the way in case you want to monitor your trades.
Quoting JensG
{quote} Same issue. Spoke to them a few minutes ago, apparently they're having issues with 2 servers after an installation of security updates. They told me the problem should be resolved later this day. We'll see ... I use multiple brokers anyway but if they keep on having issues I'll replace them. The android app works just fine by the way in case you want to monitor your trades.
Thanks for this solid advice!

Interesting by the way how different their support is informed obviously. The one i had on the phone didn't know anything and even stated the servers would be available.
Good to know, that my sense was right and the problem was on their end. I should start looking for alternatives..
The same here. No Connection to the Demo Accounts Server at the moment.
The third time in the last 6 weeks. Before i never ever had this problems. ?!?!


Live Servers, everything is ok. I sent them a email.


We will see.
How to opt out annoying user signatures ??
Quoting Driver55
In the last period .... it's impossible to trade CFD's with Active Trades.... Ger30Jun15 reach in some moments 5 points spread... it's ridiculous and not serious !!!
yes so true.. that also discouraged me from trading with them... many brokers are now offering 1 point spread
practising coitus interruptus
Quoting avibe
{quote} yes so true.. that also discouraged me from trading with them... many brokers are now offering 1 point spread
which ones?

london capital group i know is one of them you are probably talking about but they dont offer negative protection and their swaps are ...well not very nice for a position trader like me
  • Post #73
  • Quote
  • Edited 4:56am Oct 26, 2015 4:30am | Edited 4:56am
I am not sure in which way this explains the recent problems, but i just got a mail from ActivTrades informing the customers that they are victim of a cyber-attack at the end of last week.

Of course they stated that no financial data have been leaked, for personal details (mail, name ..) they however cannot exclude this.

edit: after a call it seems to be the mailadress only (and even this is not sure). Next to that they reduced their spreads for ALL pairs by 0.1 pips until the end of the year as an excuse! (just checked and confirmed)
Wow, cyber attack, would you be able to copy and paste the email you received?

Thanks
Quoting Drolph
I am not sure in which way this explains the recent problems, but i just got a mail from ActivTrades informing the customers that they are victim of a cyber-attack at the end of last week. Of course they stated that no financial data have been leaked, for personal details (mail, name ..) they however cannot exclude this. edit: after a call it seems to be the mailadress only (and even this is not sure). Next to that they reduced their spreads for ALL pairs by 0.1 pips until the end of the year as an excuse! (just checked and confirmed)
I confirm.
I also received the same email ....
Friday they have blocked connections with servers.
I don't know what to think...
But I think that email tells only the half truth
The best thing that can happen to you is to find out where you're wrong.
So to round it up, after the FXCM hack and the DDoS on the bridge provider OneZero it's now ActivTrades which is/was under attack.
Quoting Drolph
I am not sure in which way this explains the recent problems, but i just got a mail from ActivTrades informing the customers that they are victim of a cyber-attack at the end of last week. Of course they stated that no financial data have been leaked, for personal details (mail, name ..) they however cannot exclude this. edit: after a call it seems to be the mailadress only (and even this is not sure). Next to that they reduced their spreads for ALL pairs by 0.1 pips until the end of the year as an excuse! (just checked and confirmed)

Wow, cyber attack, Drolph would you be able to copy and paste the email you received?

Thanks
Well, as it is NOT in English it is not useful for most of the forum users. Can anybody share the English version, maybe?
I also get this mail this morning.
Here is english version....



Dear Trader,

We are sorry to announce that our company was among the financial institutions that experienced a cyber-attack. We identified this threat towards the end of last week and the situation was quickly brought under control.

What happened?
During this attack some of our clients’ details may have been obtained by the attacker. No passwords were compromised as these are 100% secure and at this stage we are confident that no financial details were accessed.

What have we done since we identified that we'd been attacked?
We immediately took increased measures to successfully defend the cyber-attacks. We are cooperating with the relevant authorities in order to provide the information necessary for their investigation.

How have our customers been affected?
The investigation is still ongoing, but there is a chance that data such as names, email addresses or trading account numbers might have been compromised in some cases.

What can you do?
You can continue to trade but keep a close eye on the emails you receive in the near future. If you notice anything unusual, please contact us as soon as possible.
To avoid the risk of phishing, when responding to emails or phone calls, never give your login or personal details. If you receive an email from a company that claims to be legitimate but is requesting these details, or a contact number, tell them you will call them back and take all steps to check the true identity and contact details of the organisation.

More information on phishing can be found at here or here.

All our account representatives are dedicated to responding to your concerns and answering your questions via chat, email or phone. [Contact Us]

What we have done for you?
We sincerely apologise for the inconvenience and will do everything in our powers to help you.
In order to acknowledge all the inconvenience caused we would like to offer a special promotion to all our customers; until the end of this year we are offering a 0.1 pips spread tightening on all our FX pairs.

To prove our commitment to you, this promotion has already been applied to your account and is reflected in the prices you see in the platform.

Best Regards,

English Desk Team

ActivTrades takes no responsibility for the content of external websites mentioned
Per aspera ad astra
oops, someone was faster ...
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