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ActivTrades broker opinions

Quoting JensG
oops, someone was faster ...
Per aspera ad astra
Thanks! This is a bit hit for clients and for the company
I have a friend who has an account with Activtrades in Italy and another friend who has an account with them in France, does anybody know if this affected only the UK or also clients from other countries?
Quoting Vulkan
I have a friend who has an account with Activtrades in Italy and another friend who has an account with them in France, does anybody know if this affected only the UK or also clients from other countries?
Probably all. I don't think that their "branches" in Italy, France (or Germany or any other country) are having their own customer relationships.

Quoting Vulkan
Thanks! This is a bit hit for clients and for the company
I believe the 0.1 off spread is quite a good move from a business point of view. I actually don't care very much about the hack. Yeah well, it shouldn't happen just like every other information breach that happened with other businesses over the last few years, including the numerous hacks of POS devices, credit card companies, telephone or internet providers ... I have two bank accounts anyway, one for the outside world run at a minimum and one for any excess money.
Quoting Vulkan
I have a friend who has an account with Activtrades in Italy and another friend who has an account with them in France, does anybody know if this affected only the UK or also clients from other countries?

Hi, I'm from Italy and the problem is the same. I also received the email
it was indeed a hack attack. more at
https://leaprate.com/2015/10/activtr...ate-exclusive/
Quoting bagarino
{quote} Hi, I'm from Italy and the problem is the same. I also received the email
Would you be able to send the email across as my friend cannot find it and he has trouble reading english. Thanks
Quoting Vulkan
{quote} Would you be able to send the email across as my friend cannot find it and he has trouble reading english. Thanks
Please
Attached Image (click to enlarge)
Click to Enlarge Name: mail.jpg Size: 105 KB
Quoting bagarino
{quote} Please {image}
Thank you, :-)
Quoting KGP
{quote} which ones? london capital group i know is one of them you are probably talking about but they dont offer negative protection and their swaps are ...well not very nice for a position trader like me
IC Markets

JFD Brokers

FXCM...

1 point spread on DAX
practising coitus interruptus
What do you think about this?

https://www.activtrades.com/index.as...ents_insurance
Quoting Alberto_Jazz
What do you think about this? https://www.activtrades.com/index.as...ents_insurance
Hello Alberto,
I have send you PM.

If this additional insurance from 50K-500K gbp works, I do not know, I guess it does.
But insurance from FSCS for 50K gbp works 100000%, I am ex Alpari UK client, and I did get all my money back in 6 months, so did all my friends. We are all from EU.
t.
Per aspera ad astra
Hello Everybody,

during the last week, the Activtrades MT5-server ignored two of my trailing S/L - fortunately on a demo account. At first, I wasn't sure if it had been my fault, but today it happened again. I called them and they committed, that there might be server problems - which might affect live accounts, too! I don't know, if it's a world wide problem or only Germany / Europe is affected, but be careful... They said only MT5, not MT4.
Best regards, blackfriday
Quoting blackfriday
Hello Everybody, during the last week, the Activtrades MT5-server ignored two of my trailing S/L - fortunately on a demo account. At first, I wasn't sure if it had been my fault, but today it happened again. I called them and they committed, that there might be server problems - which might affect live accounts, too! I don't know, if it's a world wide problem or only Germany / Europe is affected, but be careful... They said only MT5, not MT4.
What ya mean exactly with "ignored"? Simply slippage?

I have live accounts on their Activtrades-4 and Activtrades-5 server and can confirm severe server issues. First they appeared on their Activtrades-4 Server with tickdata gaps leading to incalculable slippage (i have picture and video proof). Switched to their ActivTrades-5 but still receive bad order execution compared to identical trades on real ECN brokers.

However, support is acting professional and compensates in case of complaining.
Quoting Drolph
{quote} What ya mean exactly with "ignored"? Simply slippage? I have live accounts on their Activtrades-4 and Activtrades-5 server and can confirm severe server issues. First they appeared on their Activtrades-4 Server with tickdata gaps leading to incalculable slippage (i have picture and video proof). Switched to their ActivTrades-5 but still receive bad order execution compared to identical trades on real ECN brokers. However, support is acting professional and compensates in case of complaining.
Could you send us a pic here so we can understand whats the issue. Im with them too and havent had an ssue as yet. Perhaps i don't knkw what to look out for.
Of course, i can.

It is a void of tickdata. Lasts between 10 and 30 seconds. In dependence of the price change within the absence of tick data the gap will be more or less visible. Trading under these circumstances is simply too dangerous.

Please excuse the bad quality - i used my smartphone instead of a screenshot.
Attached Image(s) (click to enlarge)
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Click to Enlarge Name: tickdateissue2.png Size: 1.2 MB
I see. What did activtrades have to say about this? As to the cause or possible fix?
  • Post #98
  • Quote
  • Edited 3:37am Feb 12, 2016 3:15am | Edited 3:37am
Unfortunately no real useful information on the cause and/or solution of the issue, although they compensated the slippage induced losses.
To me it seems as if the server reached its limit and simply can't keep the level of tickdatafeed. Especially in volatile times, where the volume of orders exceeds a certain level. I have stopped trading on their ActiveTrades-4 server a week ago. Their ActivTrades-5 seems to work better, only had one case of massive slippage (above 5 pips) in the last week.

As i have the same strategy on two other real ECN brokers meanwhile i am going to continue verifying the results.
Quoting Drolph
{quote} What ya mean exactly with "ignored"? Simply slippage?
No, I don't mean slippage. S/L had been simply ignored, the price has moved around S/L, then more than 20 pips below, before I realized what has happened. Then I closed the trade manually. By Friday, it happened 3 times - fortunately on a demo account. Activtrades said, there had been problems with their latest software update and they would try to fix it this weekend. Unfortunately I don't have a screenshot.
Best regards, blackfriday
Guys have you tried to change the server from the bottom right on the mt4. I have about 10 on the list.
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