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FXCM MT4 Good/Bad vs IBFX?

  • #281
  • Oct 9, 2014 6:02am Oct 9, 2014 6:02am
yes, but i 'm not an astrotrader. i also asked my wife how long she thinks a transfer would take and she answered " about 6 weeks", so it's clear that i overreacted.
Once A Trader Always A Trader.
  • #282
  • Oct 9, 2014 10:34am Oct 9, 2014 10:34am
Quoting Liviu
yes, but i 'm not an astrotrader. i also asked my wife how long she thinks a transfer would take and she answered " about 6 weeks", so it's clear that i overreacted.
I was surprised myself, when I first learned how long paper checks take to clear, but when I learned the reason why, it made sense to me. The holding period is how long it actually takes for the funds to fully clear from one bank to another, in this case from your checking account to one of FXCM's client trust accounts. Until that period is complete, the transaction could technically still be cancelled or reversed.

Since funds that are deposited into a trading account are at risk of trading losses in the market, it's necessary from a risk management standpoint to wait until that full holding period is complete. Banks by contrast will often make funds available to you sooner than that when you deposit a check into your checking account, particularly if you have been a client with them for awhile or have a premium checking account.

Paper check is the slowest method to deposit to or withdraw from your trading account. That's why I suggest ACH as a better alternative, since that option is available to you here in the US. With ACH, the funds still go to and from your checking account, but the transfer usually completes in a couple of business days. Debit card or credit card allow for instant withdrawals, which is a great option when you need it.

Just know that if you do decide to deposit by card, that such withdrawals may take a few days longer to receive than ACH. That's because card withdrawals are processed like a refund to a purchase. Consider the last time you got a refund from a store on something you bought with your card. How long did it take for the funds to appear back on your card? That will give you a good idea of how long card withdrawals take.

More information on deposits and withdrawals is available in this FAQ: http://help.fxcm.com/Deposits-Withdr...0000000MusRAAS
  • #283
  • Oct 14, 2014 3:34am Oct 14, 2014 3:34am
Hey Jason, I just got the infamous FXCM treatment. Locked out of trade 10mins before GBP CPI. Can something be done about this. I mean I only have a $100 account and I get lock out of news trade already. Wonder what would happen to a 5 figure account? Missed out on 50 pips. Not much, considering it's a micro account. But certainly does makes me re-consider.

Edited : Ok, a little mad now watching G/U taking the dive in a demo account while the live is sideline. Stayed up for nothing. Pacific time zone. Guess one of the toughest part of trading is finding a good broker too...

To stay on topic of this thread, this never happened with 2 other popular US retail brokers that I had used before.
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Be like water making its way through cracks.
  • #284
  • Oct 14, 2014 9:00am Oct 14, 2014 9:00am
Quoting ClumsyTrader
Can something be done about this. I mean I only have a $100 account and I get lock out of news trade already. Wonder what would happen to a 5 figure account? Missed out on 50 pips. Not much, considering it's a micro account. But certainly does makes me re-consider.
Hi ClumsyTrader,

I'm sorry to hear you faced these issues. I just got into the office about 30 minutes ago here in the US to learn about the difficulties you and several other clients have been having while I was away. More information about this is available in the main FXCM discussion thread: http://www.forexfactory.com/showthre...00#post7799800
  • #285
  • Oct 14, 2014 9:35pm Oct 14, 2014 9:35pm
VERY POOR PERFORMANCE FROM FXCM AGAIN

Yet again fxcm show the quality of their systems. The server they have stuffed their ex ibfx customers on, froze and has data gaps again.

When will we be loaded onto a decent working server.

When will the data gaps be corrected. Dont tell us it will be corrected over the weekend AGAIN !

What is being done to prevent this sort of low quality service occuring again and again and yet again !

I guess my Global Prime account will remain as my main broker account.

cheers scalpz
Target 2 : Stoploss in the green
  • #286
  • Oct 16, 2014 3:50am Oct 16, 2014 3:50am
I'm done with this Bullshit broker! I've had more re-quotes, off quotes, Invalid prices, lost connections, waiting on server to process and locked out at news time in the past two days than I had with IBFX in SEVEN FREAKING YEARS!!!

What a crap outfit!! No wonder they were one of the FIRST ones I scratched off my list when I went looking 7 years ago.

Here Jason, you're so fond of providing links to brag how good FXCM is. Have a look.

http://www.forexfactory.com/showthre...23#post7803823 << you can read from this forward or .... skip to each ...

http://www.forexfactory.com/showthre...17#post7803917

http://www.forexfactory.com/showthre...75#post7804675

http://www.forexfactory.com/showthre...87#post7804687

It's bad enough we were forced into this. It's bad enough as US clients we're SCREWED by BS rules. It's bad enough bucket shops SCREW us even more. It's bad enough there are "separate" rules and servers for the "bigger players". But this shit is simply INEXCUSABLE!!

Have a nice day

BTW ... Yes, I'm PISSED!!
Ghost Rider - WWTBMD?
  • #287
  • Oct 16, 2014 10:20am Oct 16, 2014 10:20am
I took a 2.7 percent loss. Because I miss understood Some thing. My Stops did not go off . Because of FIFO. Why can I place a stop that may be infringe on the FIFO Rules. That Damn Server excepts the stops
  • #288
  • Oct 16, 2014 10:24am Oct 16, 2014 10:24am
I find my self longing for IBFX. I miss Dale Browns face and I even miss Salomon from trade station....
  • #289
  • Oct 16, 2014 11:38am Oct 16, 2014 11:38am
Quoting albchr
Here Jason, you're so fond of providing links to brag how good FXCM is. Have a look. http://www.forexfactory.com/showthre...23#post7803823 << you can read from this forward or .... skip to each ... http://www.forexfactory.com/showthre...17#post7803917 http://www.forexfactory.com/showthre...75#post7804675 http://www.forexfactory.com/showthre...87#post7804687...
Quoting Jeff Crystal
I took a 2.7 percent loss. Because I miss understood Some thing. My Stops did not go off . Because of FIFO. Why can I place a stop that may be infringe on the FIFO Rules. That Damn Server excepts the stops
Quoting scalpz
VERY POOR PERFORMANCE FROM FXCM AGAIN

Hi guys, I appreciate your frustration. After all, as you have said yourselves, the only reason you're trading with FXCM now is that your former broker decided it no longer wanted to provide service for your MT4 accounts and so FXCM acquired them.

Chris, since you've linked to several posts, I wanted to make this short post now just to let you know that I will respond to them in this thread after I've had a chance to read through them all.

Jeff, it's important to understand that FIFO order execution is a US regulatory requirement, not an FXCM policy. That's why FXCM clients living outside the US are able to trade without FIFO restrictions. Like all brokers that comply with US law, FXCM must abide by the regulations as they apply to US traders in regards to FIFO execution.

Thanks for bringing your concerns to me.

Jason
  • #290
  • Edited 12:22pm Oct 16, 2014 12:11pm | Edited 12:22pm
Quoting Jason Rogers
{quote} {quote} {quote} Hi guys, I appreciate your frustration. After all, as you have said yourselves, the only reason you're trading with FXCM now is that your former broker decided it no longer wanted to provide service for your MT4 accounts and so FXCM acquired them. Chris, since you've linked to several posts, I wanted to make this short post now just to let you know that I will respond to them in this thread after I've had a chance to read through them all. Jeff, it's important to understand that FIFO order execution is a US regulatory requirement,...
Hi Jason,

While I appreciate the sentiment, let me save you some time in reading and responding to the links I posted. I really see no need for you to do so. The problems I'm experiencing now first hand are exactly the same as I've heard and read about since I first started searching for brokers 7 to 8 years ago. It seems rather obvious (to me at least) FXCM has no intention what so ever in ever doing anything to improve the situation for anyone who isn't a BIG player. Let's face it, the little guy has always been shit on the worst and he always will be.

While I understand your position as liaison between this inept company and us, all the "My Apologies" and "Let me assure you's" won't change any of that. I've read them by many for years. Not only am I still reading them, I'm now writing them as well.

I have a few friends with deeper pockets and larger accounts that are quite happy with FXCM and the service provided "them". So, one of two things (or both) has to change. 1) I have to become a big player with deep pockets or ... 2) FXCM has to start caring about the little guy the same as they do the big one. Now .... I'm not a betting man but, which do you suppose (if either) has a better chance of happening? I know what I'd lay my money on first.

Nothing personal to you of course Jason. Quite honestly, I wouldn't want your job. I'll be closing the account just as soon as I can arrange another broker to transfer to. Until then it will likely remain idle as I can't and won't open a trade without full confidence I'll have FULL control over it once I do. I'm sure you understand.
Ghost Rider - WWTBMD?
  • #291
  • Oct 16, 2014 2:25pm Oct 16, 2014 2:25pm
Quoting Jason Rogers
{quote} {quote} {quote} Hi guys, I appreciate your frustration. After all, as you have said yourselves, the only reason you're trading with FXCM now is that your former broker decided it no longer wanted to provide service for your MT4 accounts and so FXCM acquired them. Chris, since you've linked to several posts, I wanted to make this short post now just to let you know that I will respond to them in this thread after I've had a chance to read through them all. Jeff, it's important to understand that FIFO order execution is a US regulatory requirement,...
I realize that but why do You allow stops that can not be executed ? This is Sloppy on your end and non defensible . If you can not fill at that price you should return a Error code ERR_INVALID_STOPS 130 Invalid stops. or "ERR_TRADE_PROHIBITED_BY_FIFO " The fifo error comes only when U are in trouble.

Look you are a cooler and Their is no since barking at you. This is just one of many errors. Another one would be that I can not place hand trades with out a invalid price . this means FXCM is not handled the Fill or Kill Metatrader orders the same way IBFX did. I suggest you find out why IBFX had such loyal clients that even paid more not 2 have silly errors. IBFX Back office / order routing was light years beyond FXCM. Do not quote a bunch of BS back. Just take the time like a wise young man and seek out their technology U might learn some thing.
  • #292
  • Oct 22, 2014 3:09am Oct 22, 2014 3:09am
Quoting scalpz
VERY POOR PERFORMANCE FROM FXCM AGAIN
Yet again fxcm show the quality of their systems. The server they have stuffed their ex ibfx customers on, froze and has data gaps again. When will we be loaded onto a decent working server. When will the data gaps be corrected. Dont tell us it will be corrected over the weekend AGAIN ! What is being done to prevent this sort of low quality service occuring again and again and yet again ! I guess my Global Prime account will remain as my main broker account. cheers scalpz ...
Not really amazed that fxscm have not fixed the data gaps on the -REAL09 server. I finally fixed my EURUSD myself from my demo account, other pairs will have to wait.

Still no comments on their site where they list their problems.

Sooo -- Global Prime working ok, anybody got experience with Go Markets. Thinking of them for my new backup / alternate system.

cheers scalpz
Target 2 : Stoploss in the green
  • #293
  • Oct 22, 2014 1:12pm Oct 22, 2014 1:12pm
Quoting scalpz
{quote} Not really amazed that fxscm have not fixed the data gaps on the -REAL09 server. I finally fixed my EURUSD myself from my demo account, other pairs will have to wait.
The chart data on MT4 server FXCM-USDReal09 was corrected over the weekend of September 27th. If you are still seeing gaps on your MT4 charts, please follow the steps in this post to load the missing data: http://www.forexfactory.com/showthre...09#post7769009
  • #294
  • Edited 3:35am Oct 23, 2014 3:09am | Edited 3:35am
Quoting Jason Rogers
{quote} The chart data on MT4 server FXCM-USDReal09 was corrected over the weekend of September 27th. If you are still seeing gaps on your MT4 charts, please follow the steps in this post to load the missing data: http://www.forexfactory.com/showthre...09#post7769009
I Really Dont Understand Why FXCM Work So Hard To Chase Their Customers Away With This Rubbish Service

Now Jason, I can only accept you really are an fxcm rep, based on FF allowing you to have it in your status and your logo. But mostly by the amount of effort you put in spinning the company line - well done - I suppose.
Unfortunately the fix did not work. I have done it twice, to ensure I got the folders right. The platform did reload the folders and data when restarted.
2nd time around, I opened the data folder - then shut down my platform (in case it was holding locks on the data) then deleted all the fxcm... folders under the history folder. Some of the gaps were filled the first time thru, no further improvement the 2nd time of course.

Took the plunge and tried the 40 minute plus wait again for the live chat. Imagine my surprise when I got a live person typing after only 20 minutes.
Got the "that was fixed over the weekend, the gaps wont show now".
Me: Yea right, somebody has told you lies to spin. The GJ m15 and lower at least, are still showing gaps.
Eric: "Can you send me a screen shot showing the gaps"
Me: "Done G/J m5 with bars 0820 0825 0830 0845 0850 0855 missing. " This chart actually:
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THEN I got the "Well I have to go cause my shift has ended, I am passing you over to Gary"
Gary: "Hello has Eric solved your problem for you"
Me: well no actually. hasnt answered any of my initial questions either.
Like - What site can I use to see the progress with YOUR fxcm problems
- How do you contact your customers to let them know when 1 of YOUR problems are due to be fixed and apparetly have been fixed.
Last Live Chat I got directed to http://support.fxcm.com/status/ which has; a log in problem fixed, a welcome to fxcm message, a cfd summer time message, a tab for Traded Station and a tab for $active$ $trader$.
Gary: "site for all tech related issues is www.fxstatus.com"
Me: type in that site and see where it takes you (same as I gave him)
- so who is meant to update this site to imform your cutomers whats going on
- surely you dont expect your customers to go to FF and read thru the abusive posts and BS on some random threads there to get your company messages.

So end of story, NO FIX STILL. Lies from techs or similar to Live Chat for passing on. Totally unprofessional, unacceptable performance from what claims to be the bigget and best in the industry. Things need to be fixed and quick before your customer roll over increases.
Target 2 : Stoploss in the green
  • #295
  • Oct 23, 2014 10:11am Oct 23, 2014 10:11am
Quoting scalpz
{quote} I Really Dont Understand...
Hi Scalpz,

As other traders have confirmed, the problem with chart gaps on MT4 server FXCM-USDReal09 was fixed last month: http://www.forexfactory.com/showthre...51#post7769051

It's possible there is something different about how MT4 is set up on on your computer that is causing you to still have issues. Please try installing a second copy of FXCM's MT4 platform to a new location on your computer: http://download.fxcorporate.com/FXCM-MT4Install.exe

By default, the MT4 installer will try to save the program to folder "C:\Program Files (x86)\FXCM MetaTrader", but instead you can change the location to "C:\Program Files (x86)\FXCM MetaTrader 4 2nd".

http://i.imgur.com/9gUDJd9.png

Please let me know if you still see chart gaps on this new copy of MT4.

Thanks,
Jason
  • #296
  • Oct 23, 2014 5:38pm Oct 23, 2014 5:38pm
Quoting Jason Rogers
{quote} Hi Scalpz, As other traders have confirmed, the problem with chart gaps on MT4 server FXCM-USDReal09 was fixed last month: http://www.forexfactory.com/showthre...51#post7769051 It's possible there is something different about how MT4 is set up on on your computer that is causing you to still have issues. Please try installing a second copy of FXCM's MT4 platform to a new location on your computer: http://download.fxcorporate.com/FXCM-MT4Install.exe By default, the MT4 installer will try to save the program...
Oh come on Jason you can do beter than quote month old replies for a problem thats "only" been there almost 2 weeks.

Get your act together.

If I reload a new platform, will I still be able to use my current indicators, experts, dll's and libraries. Or will this be the same "simple to restart" difficulties that occurred with the shift from ibfx to fxscm.

The data is coming from your "reconfigured" or is that "recycled" FXCM-USDReal09 server.

I deleted my data/history/fxcm... folders last time, the platform restart reloaded the required folders and data again. Slight fix, but still gaps. The problem is the server. Recognise that, get your own people to recognise that, and then they can take ownership of their problems and do some proper fixes.

scalpz
Target 2 : Stoploss in the green
  • #297
  • Oct 23, 2014 9:20pm Oct 23, 2014 9:20pm
Quoting Jason Rogers
{quote} {quote} Hi Everyone, The spreads you see heading into the closing of the trading week (or right after the opening of the new trading week for that matter) are not typical of what you'll see during peak hours. Now that you're clients of FXCM, you should find the new pricing on your accounts to be very competitive.
Hi Jason,
I would like to know the reason why my MT4 still show that the EURUSD spread is 2.3 pips but not the "Super-Tight Forex Spreads" that your website claim it is. Is FXCM AU entitled to the tight spreads? In your previous reply, I can see that you claim that we had to receive an e-mail regarding this issue but until now (1 month already) I did not receive that email. Is the Super-Tight Forex Spreads advertise in the webpage just for fun? Or I need to had a SUPER LARGE account to enjoy the benefit?
BTW, I had a live chat with FXCM representative which is very confusing. First, they claim that my account is swap free..........when double confirm they apologize for the mistake and claim that the tight spreads is only offered to US clients (even more confusing!!!)
Jason, I would very much like to know what you have to say about this.
Take my view with a pinch of salt!
  • #298
  • Oct 24, 2014 12:09pm Oct 24, 2014 12:09pm
Why is Marketinfo(Symbol(), MODE_SWAPLONG) not giving any rate info?
  • #299
  • Oct 27, 2014 11:57pm Oct 27, 2014 11:57pm
4 days and still no reply. Poor service everywhere. I wonder where they get these people. Better start searching for other broker.
Take my view with a pinch of salt!
  • #300
  • Oct 28, 2014 7:58pm Oct 28, 2014 7:58pm
Quoting scalpz
{quote} Oh come on Jason you can do beter than quote month old replies for a problem thats "only" been there almost 2 weeks. Get your act together. If I reload a new platform, will I still be able to use my current indicators, experts, dll's and libraries. Or will this be the same "simple to restart" difficulties that occurred with the shift from ibfx to fxscm. The data is coming from your "reconfigured" or is that "recycled" FXCM-USDReal09 server. I deleted my data/history/fxcm... folders last time, the platform restart reloaded the required folders...
Hi Scalpz,

I want to help you, but please recognize that all the other traders who were missing chart data on MT4 server USDReal09 confirmed that the issue was fixed for them last month. If you send me a private message with your contact details, I would be happy to arrange for a member of our tech support team to give you a follow up call to troubleshoot the problems you are still having.
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