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FXCM MT4 Good/Bad vs IBFX?

  • #181
  • Edited 3:12pm Sep 24, 2014 2:52pm | Edited 3:12pm
Quoting albchr
One thing I'd like to know is what the heck is it with all these gaps? Never had them with IBFX. I know they aren't "real" gaps? Just two examples here. What gives with the data feed FXCM? {image} {image}
I would like to know too. What gives, FXCM??? Apologies, but I am starting to lose my patience, and that is put mildly.

I have had problems with weird gaps before on IBFX, so that is nothing new to me, and while it is annoying, I have an even bigger issue now that has yet to be resolved. It is similar to scalpz post below, which is why I am quoting it.

Quoting srt
Some data problems here too. The data shows "October" data to the left of "September" data with a large gap. Is this some predictive software that's telling me where price will be next month? :-) {image} {image}
Quoting scalpz
Yea, lovely missing bars. Spent a very very long time on the 24hr chat (type and wait ages) line. Finally said that it has been confirmed that there is a problem but cant be fixed until the weekend. Only applys to the new ex ibfx customers on ...09 server (that comes from that mt4r17.fxcorporate.com:433 server stuff). Not good enough ! Soooo while waiting (did I say it took a very very long time) I had exported my demo data for the few pairs & minutes I have set up since starting. After getting the tuff s..t till next week bit and closing...
First, let me note that I've already reported this issue to FXCM 3 times, spoke to a technician who got remote access to my computer (twice), couldn't solve the problem, spoke to a representative via chat and was also very useless. I am having a problem with history in MT4 -- it won't load automatically. I installed FXCM's platform on Sunday and this has been an issue since. I have Auto Scroll and Chart Shift enabled and all of my charts will load looking like the following screenshots. It doesn't matter the pair OR time frame, all I basically see is an empty black screen (and yes, the prices are moving and updating in the Market Watch window).

With the limited data that does manage to load, it is inaccurate and incomplete, which leads to major discrepancies within my own data. I can manage to load the data MANUALLY by "scrolling to the left", or "punching the left arrow key", but this is extremely frustrating to do on every pair on every time frame, especially considering that this should be happening automatically, and even moreso because I am switching between pairs and time frames constantly!

Like I said, I've spoken to people about this and they have been unable to help. We tried reinstalling MT4. No luck. We deleted the history folder. It worked temporarily, but the next time I would load the platform it is back to these BS problems. They told me they would have the issue fixed by this weekend, but like the poster above me, I think that is unacceptable. It seems this IBFX/FXCM transition has been very poorly managed so far. This is, in theory, a simple problem that never should be happening. And while I did have the occasional "weird gaps" on IBFX prior to this, I NEVER had a problem with history automatically loading. I am on the new "Real09" server as well and wonder if that may have anything to do with this.

Also, I still don't know if FXCM has contacted MetaQuotes yet so that we can use the mobile MT4 platform. I do not want to use Trading Station. It is not good. I get the impression that it was built in about a day or so.

When I call FXCM on the phone, I am greeted with an offer to receive a free $100 prepaid Visa card (c'mon, REALLY?!), another offer to sign up for Dish Network, and then another one still about something I could care less about.

This has been an unpleasant experience as far as my first week trading with FXCM is concerned. I expect this to be resolved quickly (before the weekend) and in a professional manner. It seems I am not the only one with this issue, too.
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  • #182
  • Sep 24, 2014 3:33pm Sep 24, 2014 3:33pm
Quoting smash1820
{quote} I would like to know too. What gives, FXCM??? Apologies, but I am starting to lose my patience, and that is put mildly. I have had problems with weird gaps before on IBFX, so that is nothing new to me, and while it is annoying, I have an even bigger issue now that has yet to be resolved. It is similar to scalpz post below, which is why I am quoting it.
Hi Smash,

I appreciate your frustration. My colleagues in tech support are working on a resolution as we speak.


Quoting smash1820
I am on the new "Real09" server as well and wonder if that may have anything to do with this.
That seems to be the case. While FXCM has several MT4 servers, our clients on the USDReal09 server seem to be the only ones having these issues. I know that's no consolation for those of you who are affected. I'll update you when I have more information from our tech support team regarding the resolution.

In the meantime, please see if you can view your charts using an MT4 demo account. Your demo account would load charts from a different server which should be unaffected by these issues. I apologize for this inconvenience.


Quoting smash1820
When I call FXCM on the phone, I am greeted with an offer to receive a free $100 prepaid Visa card (c'mon, REALLY?!), another offer to sign up for Dish Network, and then another one still about something I could care less about.
There should be no ads like you describe when you call FXCM. Just to confirm, here's a link with our toll-free numbers that you can use around the world: http://www.fxcm.com/support/contact-...0000000MusRAAS
  • #183
  • Sep 24, 2014 3:43pm Sep 24, 2014 3:43pm
Quoting velgengni
{quote} That's neat. As a former IBFX customer, I start liking FXCM. Thanks for the tips, Jason.
It's my pleasure, Velgengni.
  • #184
  • Sep 24, 2014 4:31pm Sep 24, 2014 4:31pm
Quoting Jason Rogers
{quote} Hi Smash, I appreciate your frustration. My colleagues in tech support are working on a resolution as we speak. {quote} That seems to be the case. While FXCM has several MT4 servers, our clients on the USDReal09 server seem to be the only ones having these issues. I know that's no consolation for those of you who are affected. I'll update you when I have more information from our tech support team regarding the resolution. In the meantime, please see if you can view your charts using an MT4 demo account. Your demo account would load charts...
Thank you Jason! I know these problems are not at all your fault, but you are working hard to resolve everyone's issues and I really do appreciate that. Once this issue is settled, I imagine that I will be a very happy customer.

Of all the people I've talked to so far, you have been the most helpful.

I will let you know about the MT4 demo account. That is a great idea and I'm surprised no one suggested that to me before. I would encourage you and other FXCM rep's to mention this as an alternative solution until the problem is resolved. I have not tested it yet, but I can't imagine why it would not work... I will let you know.

Thanks again.
Please check out my blog at https://from-zero-to-hero . net
  • #185
  • Sep 24, 2014 4:51pm Sep 24, 2014 4:51pm
Quoting Jason Rogers
{quote} Thanks for this clarification, VaBikePacker For now FXCM will continue to offer MT4 traders the choice between GMT and New York Close charts, because (as you can see from this discussion) opinion is divided over these two options: http://www.forexfactory.com/showthre...33#post7215433 {quote} With MT4 charts, the daily candles (and all shorter time frame candles like 4-hour and 8-hour) begin at midnight server time. An MT4 server time of GMT+2/3 is referred to as...
Having a choice is always a good thing, thanks Jason R...
  • #186
  • Sep 24, 2014 6:45pm Sep 24, 2014 6:45pm
Quoting Jason Rogers
{quote} {quote} {quote} Thanks for reporting these chart issues. I'm sharing the information you provided with our techs so they can investigate this further. Just to confirm, are all three of you are on the FXCM-USDReal09 server? That's our newest MT4 server that was set up to host the USD-denominated accounts FXCM acquired from IBFX this past weekend. Also, could you try logging into a demo account on your MT4 platform to see if it has the same chart issues? If you do not have an MT4 demo with us currently, you can set one up by going to...
Correct.
Have fixed mine for now by exporting my demo server data and importing what I wanted into live platform data.
My vote was for NY times. As you say 5 even days.

cheers scalpz
Target 2 : Stoploss in the green
  • #187
  • Sep 24, 2014 7:07pm Sep 24, 2014 7:07pm
Quoting Jason Rogers
{quote} {quote} {quote} Thanks for reporting these chart issues. I'm sharing the information you provided with our techs so they can investigate this further. Just to confirm, are all three of you are on the FXCM-USDReal09 server? That's our newest MT4 server that was set up to host the USD-denominated accounts FXCM acquired from IBFX this past weekend. Also, could you try logging into a demo account on your MT4 platform to see if it has the same chart issues? If you do not have an MT4 demo with us currently, you can set one up by going to File...
Hi Jason, I see no gaps on the USDDemo02. Yes I'm on the Live USDReal09 that has the gaps. Also the date issue srt reported is all messed up on mine as well.

I like the idea of the NY time with 5 equal daily bars. Thank you for the explanation as well.
Ghost Rider - WWTBMD?
  • #188
  • Sep 25, 2014 3:55am Sep 25, 2014 3:55am
GRRR... I have had multi accounts at IBFX for as long as I can recall. over 12 years. I also live in salt lake and knew and know a lot of the local employees . Needless 2 say I have been treated exceptionally well over the years. Issue one. When appending a stop 2 a open order. I place the ea into a constant while loop for 30 seconds . until we break because we have appended order successfully . This ALWAYS worked at IBFX..... 1st order at FXCM failed. Right off the bat. too many tires. How long do I need 2 wait for FXCM server 2 report the stop is on or off before I retry. ????

Next. week at end of week. I will post some data for every one on FXCM....
Number of Bid updates on a symbol
Widest spread recorded and time on symbol
if Chart Sever is in Sync with Bid Server given a 1/2 of second tolerance
How far off of a Reuters terminal is the BID and ASK. This Means Bid of FXCM compared 2 bid of a Reuters terminal . given a 1/2 of second tolerance
How often the IsConnected() / No connection with trade server ..... fails..... .If you would like I can post the code for every thing but the Reuters terminal

Oh does any one know if FXCM supports Metatrader Five...

Next They are also buying MBTrading and are in late stag Talks on this. THIS DID NOT COME FROM IBFX. I had not followed FXCM for a LONG LONG time. I had no idea they had gotten so big.

Last question. IBFX had a UBER cool piece of software that would resend re quotes 2 another bank. instead of rerouteing back 2 me. I am 100 percent sure this is not being used. They could not have done it that fast . So any Issues with re quotes ....off quotes ..... error 1s ..... Trade server is busy.... ERR_BROKER_BUSY

ECT ECT ECT
  • #189
  • Sep 25, 2014 8:12am Sep 25, 2014 8:12am
Quoting Jeff Crystal
GRRR... I have had multi accounts at IBFX for as long as I can recall. over 12 years. I also live in salt lake and knew and know a lot of the local employees . Needless 2 say I have been treated exceptionally well over the years. Issue one. When appending a stop 2 a open order. I place the ea into a constant while loop for 30 seconds . until we break because we have appended order successfully . This ALWAYS worked at IBFX.....
The "off quotes" error seem to happen often on FXCM but that's nothing new, I've been seeing that for a very long time with order codes, but not on IBFX. It must have something to do with FXCM's MT4 implementation somewhere...
  • #190
  • Sep 25, 2014 9:00am Sep 25, 2014 9:00am
Quoting Jeff Crystal
When appending a stop 2 a open order. I place the ea into a constant while loop for 30 seconds . until we break because we have appended order successfully . This ALWAYS worked at IBFX..... 1st order at FXCM failed. Right off the bat. too many tires. How long do I need 2 wait for FXCM server 2 report the stop is on or off before I retry. ???
//----

hey jeff..... 'appending' is an unusual term, so my definition might be incorrect...... wrote a quick ea to 'change' both open pending buystop or sellstop orders to outright buy or sell at market orders.... limits should work the same..... the orders were 'changed' on the first tick.....

and again, my definition of 'appending' might be incorrect.....

using loops was once a necessity at ibfx.... once they changed to market orders, evolution took it's toll on them......h
to trade and code, keep both simple... no call to impress....h
  • #191
  • Sep 25, 2014 11:30am Sep 25, 2014 11:30am
Quoting smash1820
{quote} Thank you Jason! I know these problems are not at all your fault, but you are working hard to resolve everyone's issues and I really do appreciate that. Once this issue is settled, I imagine that I will be a very happy customer. Of all the people I've talked to so far, you have been the most helpful.
Your frustration is completely understandable.


Quoting scalpz
{quote} Correct. Have fixed mine for now by exporting my demo server data and importing what I wanted into live platform data. My vote was for NY times. As you say 5 even days. cheers scalpz
Quoting albchr
{quote} Hi Jason, I see no gaps on the USDDemo02. Yes I'm on the Live USDReal09 that has the gaps. Also the date issue srt reported is all messed up on mine as well. I like the idea of the NY time with 5 equal daily bars. Thank you for the explanation as well.
Thanks for letting me know you were able to view the correct chart data by logging into a demo account on your platform. The latest I have heard from our techs is that the issue causing the chart data to load incorrectly on MT4 server USDReal09 has been identified. Unfortunately, the fix cannot be applied until after trading closes on Friday at 5pm New York Time.

In the meantime, please continue to use the data from your demo accounts to view your charts. Once again, I apologize for this inconvenience. Your patience during this transfer has been greatly appreciated.
  • #192
  • Edited 3:37pm Sep 25, 2014 2:57pm | Edited 3:37pm
Quoting Jason Rogers
Thanks for letting me know you were able to view the correct chart data by logging into a demo account on your platform.
Hi Jason,

Unfortunately, I opened several demo accounts and this has NOT fixed the problem. My charts and historical data are still very, very messed up... even on the demo accounts.

You have no idea how frustrating this has been.

And I am betting that the supposed "fix" will not work either... I think I should get compensated or SOMETHING. This is quickly becoming a joke.

Does FXCM want to be known as "The Joker Broker"??? Are you guys satisfied with that?

My indicator and screenshots should NOT be turning out like the following.

Additionally, it seems Jeff Crystal is having even more problems as well. NOT A GOOD START FXCM, NOT A GOOD START. I may be looking for a new broker soon.

Attached Image (click to enlarge)
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FYI: It must not be just the "Real09" server, since none of these demo accounts (which you say are on different servers) are working either. FXCM, you've got a much bigger problem on your hands...
Please check out my blog at https://from-zero-to-hero . net
  • #193
  • Sep 25, 2014 3:17pm Sep 25, 2014 3:17pm
hey jeff..... 'appending' is an unusual term, so my definition might be incorrect...... wrote a quick ea to 'change' both open pending buystop or sellstop orders to outright buy or sell at market orders.... limits should work the same..... the orders were 'changed' on the first tick.....

and again, my definition of 'appending' might be incorrect.....

using loops was once a necessity at ibfx.... once they changed to market orders, evolution took it's toll on them......h"

Hayseed. I just meant I have a open order with no stop or target.
Step one enter at MKT
Step two add stop and target.

Jason Rogers. Would you take some time 2 answer these two questions please.
I need 2 wait for FXCM server 2 report the stop is on or off before I retry. ????

Oh does any one know if FXCM supports Metatrader Five...
  • #194
  • Sep 25, 2014 4:04pm Sep 25, 2014 4:04pm
Quoting Jason Rogers
{quote} Unfortunately, the fix cannot be applied until after trading closes on Friday at 5pm New York Time.
Not a problem. Trading Station and Marketscope 2.0 seem to work just fine. Different server perhaps?

Also, (and I don't know if this works across the board on all pairs yet) but ..... Simply refreshing the chart (right click /Refresh) seem to fill a rather sizeable (LOL) gap on the USD/JPY 4H for me. Data was not missing on the daily & above. Just 4H and under.

Before & after Refresh.
Attached Image(s) (click to enlarge)
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Ghost Rider - WWTBMD?
  • #195
  • Sep 25, 2014 4:09pm Sep 25, 2014 4:09pm
Quoting albchr
Simply refreshing the chart (right click /Refresh) seem to fill a rather sizeable (LOL) gap on the USD/JPY 4H for me.
Yes I know this too, but it's NOT a solution. At best, it is a temporary fix... until the problem arises again.

Am I supposed to manually click on every single chart, for every single time frame, just in order to see price data? How many times would I have to do that per week? Especially considering the fact that this is supposed to be automated and every broker other than FXCM has not had this problem. Not to mention, that is just to load historical data. Any time I close the platform or open a new pair which has not been current, I would have to repeat this all over again.

There's no reason to pretend to be nice here. I am not afraid to call these clowns out for their mistakes. I have given them the chance to respond and correct their mistakes... and I am still waiting. Like I said, I will be looking for a new broker soon.

Also, you are lucky the only issue you are having is minor gaps. My issue seems to be much greater. Can you tell someone here is not happy?
Please check out my blog at https://from-zero-to-hero . net
  • #196
  • Sep 25, 2014 4:12pm Sep 25, 2014 4:12pm
As long as they keep the spreads small like they are now, I have plenty of patience to wait for the fixes :-)
  • #197
  • Sep 25, 2014 4:19pm Sep 25, 2014 4:19pm
Quoting smash1820
{quote} Hi Jason, Unfortunately, I opened several demo accounts and this has NOT fixed the problem. My charts and historical data are still very, very messed up... even on the demo accounts.
Hi Smash,

As you can see from the posts highlighted below, using the chart data from one of our other servers should work for you. The only server affected by this charting issue is USDReal09. Since you have so far been unable to get the charts from your demos to load properly on your platform, it might be best to have a member of our customer support team troubleshoot this for you: http://www.fxcm.com/support/contact-...0000000MusRAAS

Quoting scalpz
{quote} Correct. Have fixed mine for now by exporting my demo server data and importing what I wanted into live platform data. My vote was for NY times. As you say 5 even days. cheers scalpz
Quoting albchr
{quote} Hi Jason, I see no gaps on the USDDemo02. Yes I'm on the Live USDReal09 that has the gaps. Also the date issue srt reported is all messed up on mine as well. I like the idea of the NY time with 5 equal daily bars. Thank you for the explanation as well.
  • #198
  • Sep 25, 2014 4:22pm Sep 25, 2014 4:22pm
Quoting Jeff Crystal
Jason Rogers. Would you take some time 2 answer these two questions please. I need 2 wait for FXCM server 2 report the stop is on or off before I retry. ????
Hi Jeff,

Sorry for not getting back to you sooner. I'm still following up with our techs regarding your questions and will let you know when I have more information.


Quoting Jeff Crystal
Oh does any one know if FXCM supports Metatrader Five...
While we don't offer MT5, there are many other platforms FXCM offers in addition to MT4. Is there a particular feature of MT5 that you are after?
  • #199
  • Sep 25, 2014 4:53pm Sep 25, 2014 4:53pm
Quoting smash1820
{quote} Yes I know this too, but it's NOT a solution. At best, it is a temporary fix... until the problem arises again. Am I supposed to manually click on every single chart, for every single time frame, just in order to see price data? How many times would I have to do that per week? Especially considering the fact that this is supposed to be automated and every broker other than FXCM has not had this problem. Not to mention, that is just to load historical data. Any time I close the platform or open a new pair which has not been current, I would...
Not saying it's a permanent solution smash. But just refreshing the 4H took care of all the other TF's below it. So no, you don't have to do it on every TF. At least, I didn't. Truth is (for me), it's an "inconvenience" at best but it doesn't prevent me from trading. But then I'm just a humble SR/SD trader. I don't use any indies, EA's or anything that might be adversely affected by any gaps in the data. I've also noticed not every pair (I watch 24 currently) has gap issues.

I don't think an 825ish pip gap on UJ was "minor" but hey, I guess that's a matter of opinion... eh? I also have the date & time issue on the charts and a few other quirks.

Patience brother. Give them some time to work things out.
Ghost Rider - WWTBMD?
  • #200
  • Sep 25, 2014 5:24pm Sep 25, 2014 5:24pm
Quoting Jason Rogers
{quote} Hi Jeff, Sorry for not getting back to you sooner. I'm still following up with our techs regarding your questions and will let you know when I have more information. {quote} While we don't offer MT5, there are many other platforms FXCM offers in addition to MT4. Is there a particular feature of MT5 that you are after?

I have access 2 several major platform's. trade station Metastock, Ninja, I refuse 2 run back tests on platform A and trade on platform B. So I would like to have a multi currency back testing. For variance testing, triangular arb, or just basic scan and trade. IBFX does not have it so I can live with out it. The other Question about time I should wait 2 check a server is very important. But even more important than this is Are you going 2 keep the IBFX interface between the Banks and Metatrader?. They have some software that they developed that prevents re-quotes ..... I doubt you even knew that they had that. It works like this. Price is rejected at bank it is sent in nano seconds 2 another bank. Metatrader orders are all FILL or KILL.... So they catch the FILL or KILL and send it 2 another bank........I have not had a IBFX re quote or Off quote in .... I am not even sure how long... Some of this was controlled by the server you where on. This FILL OR KILL system was designed by metatrader 2 hide holes in liquidity at certain desks ... I do not have any energy 2 debate this topic publicly. A simple yes or No would be nice. Or a What the Hell are you talking about is also except able ..

Why is this important. For me Slippage is WORSE than the spread. meaning. if I get a refusal 2 be filled. I will take my little book of business and be done with both Metatrader and FXCM. It is just a simple fact. between Buy outs and code changes with metatrader I am becoming a GRUMPY OLD MAN! I feel like I have not slept much since February...


Next week .... After a week end of HEAVY drinking and meditation I will start testing data. I will try 2 find peace and good will so i do not have the same experiences smash1820 is having
.... Thanks Jeffoi
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