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Alpari.co.uk Discussion

  • #661
  • Apr 30, 2012 1:57am Apr 30, 2012 1:57am
Quoting rooicol
Yes, that is not very competitive, Pepperstone too are much cheaper than this, their spread is around 0.4 and commission is about 0.7 for eurusd.
Yea, but pepperstone is founded in 2010 or so. Too new...
  • #662
  • Apr 30, 2012 2:10am Apr 30, 2012 2:10am
Quoting rooicol
Yes, that is not very competitive, Pepperstone too are much cheaper than this, their spread is around 0.4 and commission is about 0.7 for eurusd.
Hi Rooicol,

As stated above, I can’t comment on Alpari FS. However, Alpari UK spreads are extremely competitive. Open a demo account and see for yourself.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #663
  • Apr 30, 2012 5:00am Apr 30, 2012 5:00am
Thank You Alex for your help, I installed the new mt4 and it is working!

Kind Regards,

Capricorn34

Quoting Alpari UK
Hi Capricorn34,

Please download the latest version of MetaTrader from our website:http://www.alpari.co.uk/en/trading_p...r4/mt4_pc.html

Regarding your trades, please email as much detail as you can to [email protected] . We shall be happy to investigate and assist.


Alex

________
[size=2][font=Verdana]Alexander...
  • #664
  • Apr 30, 2012 5:06am Apr 30, 2012 5:06am
Quoting capricorn34
Thank You Alex for your help, I installed the new mt4 and it is working!

Kind Regards,

Capricorn34
Happy to help Capricorn34 !


 Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #665
  • Apr 30, 2012 6:22am Apr 30, 2012 6:22am
after 1 month of trying to open account , I'm going to get my account approved within next few hours , can't wait to start trading with Alpari , have a look on MT5 and it's great ! Hope that commission didn't go too high compare to MT4 ECN in when it's released in July 2
  • #666
  • May 1, 2012 9:54pm May 1, 2012 9:54pm
Deposited and prepare to trade with their MT5 ECN , its execution and spreads look very great
  • #667
  • May 1, 2012 9:57pm May 1, 2012 9:57pm
Quoting HoangTuan
after 1 month of trying to open account , I'm going to get my account approved within next few hours , can't wait to start trading with Alpari , have a look on MT5 and it's great ! Hope that commission didn't go too high compare to MT4 ECN in when it's released in July 2
What? It takes one month to open the account? Why so?
Others usually take less than 24hrs, at most 2-3 days.
  • #668
  • May 1, 2012 10:14pm May 1, 2012 10:14pm
Quoting Micron
What? It takes one month to open the account? Why so?
Others usually take less than 24hrs, at most 2-3 days.
It's up to our country also , my country require quite a lot verification and I tried as many ways as possible to verify my application , it's reason why it took sometimes . I have to admit that Alpari have great support as they're always online ontime during office time and being patient to help me . If you come from europe , US ...your application should go more faster than Asia countries .
Anyway these verification process make me feel comfortable as well with their security process
  • #669
  • May 2, 2012 7:42am May 2, 2012 7:42am
One of the biggest gripes that I have with Alpari UK is that they keep closing my demo account.

I have a Live account with them and I use a demo for tweaking certain strategies. They keep closing the demo as they did this morning. I currently have a live EU short and I was testing the same trade for a different exit strategy on demo but they shut my demo down.

I have even traded emails with them and asked for a permanent demo as i have a Live account but they would not do this.

So any stats i collect on a new strategy disappears after a while.

Just no sense of customer service.
  • #670
  • May 2, 2012 7:55am May 2, 2012 7:55am
Quoting flyer415
One of the biggest gripes that I have with Alpari UK is that they keep closing my demo account.

I have a Live account with them and I use a demo for tweaking certain strategies. They keep closing the demo as they did this morning. I currently have a live EU short and I was testing the same trade for a different exit strategy on demo but they shut my demo down.

I have even traded emails with them and asked for a permanent demo as i have a Live account but they would not do this.

So any stats i collect on a new strategy disappears after a while.

Just...
Thanks for your feedback flyer415.

Alpari (UK)’s demo accounts are not shut down after a certain time. An automatic system is in place that permanently deletes Demo accounts with incomplete/inaccurate personal contact details and/or incorrect email addresses. Demo accounts may also be deleted if they remain inactive for long periods.

You can read more about this on this page.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #671
  • May 2, 2012 8:04am May 2, 2012 8:04am
Quoting HoangTuan
Deposited and prepare to trade with their MT5 ECN , its execution and spreads look very great
Good to hear!

 ________
Alexander Chadwick
Alpari (UK) Representative
  • #672
  • May 2, 2012 8:22am May 2, 2012 8:22am
i used the exact same info as per my Live account. I also take trades on the demo. i also got that same link from the person i was speaking with.

I had actually opened a 2nd account with Alpari but after this happened it remains unfunded and i opened a 2nd one with Dukascopy instead.

It is a fairly straight forward idea to associate a demo account(s) with someone's Live account and allow it to stay permanent. I asked repeatedly just to give me a demo account to trade with my Live account but Alpari will not do so. Dukascopy did it the first time I asked.

The arguement I get is that it is an automated process. That is like saying "We have always done it this way"...Then CHANGE how you do it. That is what customer service is about.

Quoting Alpari UK
Thanks for your feedback flyer415.

Alpari (UK)’s demo accounts are not shut down after a certain time. An automatic system is in place that permanently deletes Demo accounts with incomplete/inaccurate personal contact details and/or incorrect email addresses. Demo accounts may also be deleted if they remain inactive for long periods.

[font=Verdana][size=2]You...
  • #673
  • May 2, 2012 9:30am May 2, 2012 9:30am
Quoting flyer415
i used the exact same info as per my Live account. I also take trades on the demo. i also got that same link from the person i was speaking with.

I had actually opened a 2nd account with Alpari but after this happened it remains unfunded and i opened a 2nd one with Dukascopy instead.

It is a fairly straight forward idea to associate a demo account(s) with someone's Live account and allow it to stay permanent. I asked repeatedly just to give me a demo account to trade with my Live account but Alpari will not do so. Dukascopy did it the first...
Hi flyer415,

Thanks for following up. We appreciate your suggestions and feedback.

If your contact details are correct, then your MT4 Demo accounts will remain open indefinitely, unless there isn't any trading activity for a period of 30 days.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #674
  • May 2, 2012 1:19pm May 2, 2012 1:19pm
Quoting flyer415
One of the biggest gripes that I have with Alpari UK is that they keep closing my demo account.

I have a Live account with them and I use a demo for tweaking certain strategies. They keep closing the demo as they did this morning. I currently have a live EU short and I was testing the same trade for a different exit strategy on demo but they shut my demo down.

I have even traded emails with them and asked for a permanent demo as i have a Live account but they would not do this.

So any stats i collect on a new strategy disappears after a while.

Just...
I have a live account and a demo account with Alpari UK. The demo account has been active now for 4 months continuously.

I have had demo accounts that have been closed but that was after I never used them for a couple of months.
  • #675
  • May 4, 2012 2:35am May 4, 2012 2:35am
Dear Traders,

Please be aware that Monday, 7 May 2012 is a bank holiday in the UK.
Consequently, several departments at Alpari (UK) will be affected:

Dealing Desk: Fully operational Normal hours
Sales: Skeleton staff 09:00 – 17:00
Client Services: Skeleton staff 09:00 – 17:00
Account Opening: Skeleton staff 09:00 – 17:00
Partnerships: Skeleton staff 09:00 – 17:00
Back Office: Unavailable

Live Chat will not be available on 7 May.

Normal working hours will resume on Tuesday, 8 May 2012.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #676
  • May 17, 2012 9:10am May 17, 2012 9:10am
Good to see Alpari UK's servers go down, coincidentally around major news
  • #677
  • May 17, 2012 10:41pm May 17, 2012 10:41pm
Quoting willf
Good to see Alpari UK's servers go down, coincidentally around major news
same condition met by me. No order can be executed in 30 minutes.
showing "order is accepted......."
  • #678
  • May 18, 2012 1:15am May 18, 2012 1:15am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
What do you expect from a bucketshop??
  • #679
  • May 18, 2012 1:57am May 18, 2012 1:57am
Quoting willf
Good to see Alpari UK's servers go down, coincidentally around major news
Quoting RoverGarden
same condition met by me. No order can be executed in 30 minutes.
showing "order is accepted......."
Hi Willf / RoverGarden,

Thanks for bringing this to my attention.

I checked with tech support and an issue did occur with one of our demo servers. Our demo server does experience some downtime from time to time. Our live accounts though have a good uptime.

The Demo server is used for testing so that improvements can be made to the live server's functionality. I'm sure you would agree that it is better for us to experiment with the demo server rather than the live one for obvious reasons.

In spite of our demo server’s excellent uptime there are rare occasions when it can go down. We apologise if this issue has inconvenienced you. I do understand that some clients use our demo in a serious manner which is something we respect and promote. However, we are committed to improving the functionality for all our clients which requires testing, thereby preventing errors on the live server.

Also, please note that unplanned emergency maintenances cannot be foreseen and therefore, in such cases, we would be unable to alert our clients.

I understand your fear of this occurring in a live environment but we have sophisticated systems in place to prevent this; we have also recently added more servers for our live accounts. In addition, any live server errors that induce a loss on your account are immediately corrected and funds are returned to you in full.

We have always treated our clients fairly. If a loss is incurred by no fault of your own, we would compensate you in full.


Alex


 ________
Alexander Chadwick
Alpari (UK) Representative
  • #680
  • May 18, 2012 2:06am May 18, 2012 2:06am
From 1 June 2012, MetaQuotes, the provider of the MetaTrader 4 platform, will cease providing support for MT4 terminals earlier than build 416.
According to MetaQuotes, client terminals below build 416 will not be able to connect to trade servers which means that updates and trading will be disabled.


How do I know if I need to upgrade?

If you're not sure whether you need to upgrade or not, it's easy to find out which version you are using:

 

  1. Go to the "Help" menu in the MT4 toolbar
  2. Select "About"
  3. The build number is noted in the left hand side of the "About" window
  4. If you see a build number lower than 416, you will need to upgrade


Upgrading is simple

If you do need to upgrade, you can quickly download the latest version of MetaTrader 4.



________
Alexander Chadwick
Alpari (UK) Representative

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