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Problem with IBFX MT4 demo charts

  • #1
  • First Post: May 3, 2006 6:07am May 3, 2006 6:07am
Anyone having a problem with ibfx mt4 demo charts? My platform updated to build 192 yesterday, and now some of my charts look like the one below.

This is only on my demo account, if I open my live account everything is ok. Maybe their demo server still hasn't caught up with update.

Just wondering if anyone knew anything. Maybe I'm just doing somthing wrong?

Thanks in advance,
Jimmy
Attached Image
  • #2
  • May 3, 2006 6:25am May 3, 2006 6:25am
Hi Jimmy,

I think the problem is with IBFX... Jotty has/had the same problem and changed data feed/demo account to SBFX... You can refer to this thread about it:
http://www.forexfactory.com/forexfor...ead.php?t=5152

Hope this somehow helps.

Regards,
East
  • #3
  • May 3, 2006 6:27am May 3, 2006 6:27am
A friend, after the update couldn't connect to the live account. I don't know, call them
Try hard, think fast, die young
  • #4
  • May 3, 2006 6:32am May 3, 2006 6:32am
Thanks guys,

I didn't see that thread. If I get time this morning I'll go onto thier live chat to see if they have an answer.

Jimmy
  • #5
  • May 3, 2006 8:20pm May 3, 2006 8:20pm
They dont have an answer or good reason for what happened, at least in my opinion.

They just keep telling me tomorrow (since Sunday), yet the charts still dont work.
  • #6
  • May 3, 2006 8:44pm May 3, 2006 8:44pm
Quoting Achilles heel
They dont have an answer or good reason for what happened, at least in my opinion.

They just keep telling me tomorrow (since Sunday), yet the charts still dont work.
Funny,

I'm using a laptop while I'm away from home, and after work today the live update happened again, but when I look at the "about" splash screen in mt4 it's still showing build 191. hmmm..

Maybe something with the update? Still don't know why the live account charts work fine though.

Maybe I'll get a chance in the morning to live chat with them.

Jimmy
  • #7
  • May 3, 2006 10:29pm May 3, 2006 10:29pm
Yeah this problem has been going on for two days now.
I have a live account it is fine.
Demo last they told me would be 24 to 48 hours, there is a problem with the Demo servers. Because of this I am not trading live right now. I sometimes run my demo on lower time frames as it leads up to the 4 hour reversal before I take a live plunge.

I am not happy about this. It is a little to long for the problem makes me wonder how safe the live account is. I work on computers and at my company I would be hanged and working for 24x7 hours a day and they would be bringing in re-inforcements to replace the dead worn out people like me until the problem gets fixed. Obviously idiots trading from these demo charts live are either crazy or losing live money.

The other vendors with MT4 seem to be doing fine.

End of Frustration.

Thanks for Listening.




Quoting dangerman
Anyone having a problem with ibfx mt4 demo charts? My platform updated to build 192 yesterday, and now some of my charts look like the one below.

This is only on my demo account, if I open my live account everything is ok. Maybe their demo server still hasn't caught up with update.

Just wondering if anyone knew anything. Maybe I'm just doing somthing wrong?

Thanks in advance,
Jimmy
  • #8
  • May 4, 2006 6:03am May 4, 2006 6:03am
Quoting lambrechtj
Yeah this problem has been going on for two days now.
I have a live account it is fine.
Demo last they told me would be 24 to 48 hours, there is a problem with the Demo servers. Because of this I am not trading live right now. I sometimes run my demo on lower time frames as it leads up to the 4 hour reversal before I take a live plunge.

I am not happy about this. It is a little to long for the problem makes me wonder how safe the live account is. I work on computers and at my company I would be hanged and working for 24x7 hours a day and they would be bringing in re-inforcements to replace the dead worn out people like me until the problem gets fixed. Obviously idiots trading from these demo charts live are either crazy or losing live money.

The other vendors with MT4 seem to be doing fine.

End of Frustration.

Thanks for Listening.
Ok, here's the transcrip of my chat with ibfx a few minutes ago. They say the problem is with the historical data on the DEMO servers only, and there is no problem with the live servers. Also say the problem will be fixed by monday.

We'll see.

One thing I will say about ibfx is that they are always polite and try to answer your questions, and you usually don't have to wait long before someone comes online. I've haven't had to talk to them by phone yet though, only through the chat.

Jimmy

Quote

info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Client Support'
Client Support: Thank You for contacting InterbankFX. This is Kirk how may I Help you?
you: I've been having problems with my demo charts on mt4 for several days now. Wondering if you were aware of the problem. Problem started after the last l ive update to build 192. Is there a fix in the works? I like to switch back and forth between my demo and live account. It's kind of frustrating that the demo charts don't work right. It also makes me a little anxious about trading my live account.
Client Support: On the DEMO Charts all the new data is correct but the historical data is having issues
Client Support:
Client Support: The IT department is working on it and it will be fixed by Monday
you: Ok thanks. Is it because of the last update?
Client Support: all i know is they are working on the demo server only the live is ok
you: Alright, thanks for your time. I'll wait and check it Monday.
Client Support: My pleasure, contact us anytime.
info: Chat session has been terminated by the site operator.
  • #9
  • Last Post: May 4, 2006 9:45am May 4, 2006 9:45am
I didn't bother renewing my IBFX demo when it last expired, the main problem has always been the demo data feed. I don't know if they ever fix'df the prob w/ the spikes in Jan and Feb 06 that messed up the weekly and daily charts. Am using SBFX now - never expires adn the demo data feed hasn't had any probs.
In trading, there is no bullshit. You either make money or you don't.
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