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  • #3,021
  • Sep 14, 2011 11:23pm Sep 14, 2011 11:23pm
Hi Guys,

This morning our network techs decided to install the new firewall in what is deemed to be the time when we have the least number of clients online. Unfortunately the upstream provider's own firewall (Harbour MSP) was still recognising the MAC address of the old firewall. The original firewall was then put back in place. Perhaps some of you techies will understand more about that than me!

This morning I was told that the firewall problem will definitely be fixed this weekend. I have that assurance by the Managing Director of the company we use.

I would also like to let you all know that we are in advance stages of negotiating with a new liquidity provider. This will result in better spreads, the ability to remove the minimum stop distance and will also bring a true-ECN option to our clients. There may also be the ability to offer an alternative platform and further instruments for trading.

Once again I apologise for the recent issues, and I take responsibility for those. I can assure you that in the coming weeks and months GO Markets will be making great strides to improve the offer available to you all.

Thanks,
Chris
  • #3,022
  • Edited 12:28am Sep 15, 2011 12:18am | Edited 12:28am
Quoting GoMarkets
. . . a new liquidity provider . . . the ability to remove the minimum stop distance . . .
Chris
I was thinking that the stop distance will disappear next monday, at the same time that rebates will disappear.
More question.
How are you doing with the new server?
With the new server and the new liquidity provider, do you think yo can handle the new costumer with high volume trading?
When do you think all this changes will be performed?
Thanks
  • #3,023
  • Sep 15, 2011 12:28am Sep 15, 2011 12:28am
Quoting GoMarkets
Hi Guys,

This morning our network techs decided to install the new firewall in what is deemed to be the time when we have the least number of clients online. Unfortunately the upstream provider's own firewall (Harbour MSP) was still recognising the MAC address of the old firewall. The original firewall was then put back in place. Perhaps some of you techies will understand more about that than me!

This morning I was told that the firewall problem will definitely be fixed this weekend. I have that assurance by the Managing Director of the company...
Is It Integral with TrueFX platform? If it is I could have the patience to wait...
PLS LET ME KNOW!
Why the Market Makers call themselves Brokers???
  • #3,024
  • Sep 15, 2011 12:40am Sep 15, 2011 12:40am
Quoting GoMarkets
Hi Guys,

This morning our network techs decided to install the new firewall in what is deemed to be the time when we have the least number of clients online. Unfortunately the upstream provider's own firewall (Harbour MSP) was still recognising the MAC address of the old firewall. The original firewall was then put back in place. Perhaps some of you techies will understand more about that than me!
Thanks for the update Chris.
I have stopped trading pending weekends upgrade/fix and hopefully all will be good next week. I admit my patience is wearing thin.

My other concern is the lack of communication. The network techs "decided" to install the new firewall when the least number of clients were online. I ask, how difficult would it have been to have sent mail via platform to inform/warn those trading that work was going to be undertaken, giving traders fair time to make a decision. Communication and transparency.

That said, thank you for the information you provide here.
  • #3,025
  • Edited 1:35am Sep 15, 2011 1:10am | Edited 1:35am
Was so glad to find this thread, finally a place where all the current issues out there in the open

Tonight my execution time has been better than usual I was getting about 6-7 seconds with the occasional 20-30 second time. Tonight it has been 2 seconds sometimes 3 which although 3 seconds is way too long, I'm still much happier with that tonight

Although I am still waiting for GO to fix all their server and higher spread issues and have their spreads come back down to normal I have opened an account with pepperstone as my backup since sept 16th the day the rebates ends is tomorrow and still nothing is fixed. I went to GO's site tonight to see if any of these issues are addressed, nope nothing, it even says EU spreads from 0.5 pips, and states that the typical EU spread is 1 pip.... ummm is it just me not getting close to that or is that just plain a lie? If Go is saving so much now from not having to pay out rebates our they going to lower the spread or pocket all that money?

I have to mention one thing that has NOT been stated here by anyone yet. When I opened my pepperstone through cashbackforex they said that they gave me a special rate. I asked them why and they said that anyone switching from GO to Pepperstone will receive a slightly higher rebate amount for the whole "inconvenience" that this whole thing has caused. Anyone else told this by cashback? I asked for how long and they said for ever, as long as I trade with them I thought that was pretty cool. It's now a no brainer for me. I've been a GO client for about 3 years and happy with them up until right now. Id be unhappy but could deal with either slow execution or higher spread but when both hit me at the same time like a ton of bricks its not something I can live with. If i remember correctly the normal rebate amount was 3.5 and I got 3.6 with razor account i think it was $0.70 and now for switching clients its $0.90 I could be off a little but thats what I remembered from that conversation I also dont know if we get a special rate going to other brokers also. So i dont know if its just for going to pepperstone or if it applies for going with any broker.

I also read on another forum that a couple months ago GO was bought out or under new management, something like that. Can Chris comment on this? Is this true? I have not read that here? If so could that be a reason for all these new "changes" and with the new tone of "if you don't like us find another broker" & higher spreads, and no more rebates, and the new 2 pip minimum pending order... that could explain things a little more

For me GO has 1 day left to fix spreads, server issues, and rebates being back if not, so long it's been swell and you just lost a 3 year long good client
  • #3,026
  • Sep 15, 2011 3:50am Sep 15, 2011 3:50am
Quoting ScalperOne
Is It Integral with TrueFX platform? If it is I could have the patience to wait...
PLS LET ME KNOW!
I think TrueFX itself might be reliable, however, their networking and execution and MT4 bridge are pitiful.

Thankfully Pepperstone gives us worse connection and fills and slippy execution
Axi? Is their spread tighter?
  • #3,027
  • Sep 15, 2011 5:09am Sep 15, 2011 5:09am
I'd stay away from AXI their spreads are a joke if you think you are on Currenex...LOL
Why the Market Makers call themselves Brokers???
  • #3,028
  • Sep 15, 2011 7:26am Sep 15, 2011 7:26am
Quoting Scalper777
I went to GO's site tonight to see if any of these issues are addressed, nope nothing, it even says EU spreads from 0.5 pips, and states that the typical EU spread is 1 pip.... ummm is it just me not getting close to that or is that just plain a lie?
Yeah I must admit I too have noticed the widening of Go's spreads compared to when I first started using in April 2009. Back then EURUSD spread was averaging around 1.1-1.3.....these days it seems more like 1.6 to 2.1.

Quoting Scalper777
and the new 2 pip minimum pending order... that could explain things a little more
I must say, this new 2 pip thing is one of the biggest things to have pissed me off in recent times...applies to stop losses and limit order. Did not appreciate that there was no advanced warning, just a short surprise email to let us know. What's next, another surprise email to tell us the 2 pip gap is now 5 pips?
Thank you Crucial Point, Bleek, Trizzle, Darkstar
  • #3,029
  • Sep 15, 2011 8:08am Sep 15, 2011 8:08am
& there IT FROZE after central banks announced coordinated actions in market.

BAD BROKER.

13
Brokers are angels
  • #3,030
  • Sep 15, 2011 8:11am Sep 15, 2011 8:11am
On real broker platform price went to 3900... GoM has an high at 3877

WTF CMON"!Freezed 5 minutes.......
Why the Market Makers call themselves Brokers???
  • #3,031
  • Sep 15, 2011 8:19am Sep 15, 2011 8:19am
Quoting ScalperOne
On real broker platform price went to 3900... GoM has an high at 3877

WTF CMON"!Freezed 5 minutes.......
Notice we are not talking about firewall on tear when Central banks make a move. This is really bullsh***t.

Stepping out from this broker.
13
Brokers are angels
  • #3,032
  • Sep 15, 2011 8:23am Sep 15, 2011 8:23am
Quoting ScalperOne
On real broker platform price went to 3900... GoM has an high at 3877

WTF CMON"!Freezed 5 minutes.......
last week 4 me, I can`t take this,30 second execution, its like the wild west
  • #3,033
  • Sep 15, 2011 8:27am Sep 15, 2011 8:27am
No it's worse than Wild west... It's a real war!
Cmon Chris MAKE US HAPPY!LOL get fast with the changes!
PLSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
Why the Market Makers call themselves Brokers???
  • #3,034
  • Sep 15, 2011 8:29am Sep 15, 2011 8:29am
Hate to upset you all, but my Go chart on EURUSD shows a top at 1.3936. Also, my charts (other pairs) did not freeze for any detectable time.
  • #3,035
  • Sep 15, 2011 8:30am Sep 15, 2011 8:30am
Barry I noticed you are viewing this thread, can you tell us what the heal is going on with go?????????????????????????????????????
  • #3,036
  • Sep 15, 2011 8:44am Sep 15, 2011 8:44am
Quoting GoMarkets
Hi Guys,

This morning our network techs decided to install the new firewall in what is deemed to be the time when we have the least number of clients online. Unfortunately the upstream provider's own firewall (Harbour MSP) was still recognising the MAC address of the old firewall. The original firewall was then put back in place. Perhaps some of you techies will understand more about that than me!
The respective IT Manager should have been fired. Obviously, there is no Change Management in practice by the respective IT dept. There was no testing prior to the change of firewall. There is no proper communication and there is no confirmation from the upstream provider that switching of the firewall should have proceeded.

Very bad policy for changing vital IT equipment.
  • #3,037
  • Sep 15, 2011 8:45am Sep 15, 2011 8:45am
ya I have been monitoring the thread for weeks now.

The issues GO have been experiencing are rooted in Australia. So I'm pretty much in the same boat as everyone else.
BarrySDCA Commercial Network Services
  • #3,038
  • Sep 15, 2011 8:53am Sep 15, 2011 8:53am
Quoting Scalper777
I have to mention one thing that has NOT been stated here by anyone yet. When I opened my pepperstone through cashbackforex they said that they gave me a special rate. I asked them why and they said that anyone switching from GO to Pepperstone will receive a slightly higher rebate amount for the whole "inconvenience" that this whole thing has caused. Anyone else told this by cashback?
I had my Go Markets account opened through Cash Back too. Here is part of the email from Cash Back.

Quote
[font=&quot]Pepperstone: Permanent special Rebate rate of .36 pips per round turn lot (or $.90/standard lot on Razor accounts)
Open an account with Pepperstone and get a permanent special rebate rate of .36 pips per round turn lot

IBFX AU: Permanent special rebate rate of .80 pips per round turn lot
Open an account with IBFX AU and get a permanent special rebate rate of .80 pips per round turn lot.
  • #3,039
  • Sep 15, 2011 8:54am Sep 15, 2011 8:54am
Quoting Mpt
Hate to upset you all, but my Go chart on EURUSD shows a top at 1.3936. Also, my charts (other pairs) did not freeze for any detectable time.
I have also printed 3936 as well.

Was not in front of computer at that time however.
Thank you Crucial Point, Bleek, Trizzle, Darkstar
  • #3,040
  • Sep 15, 2011 9:07am Sep 15, 2011 9:07am
Today, I've have only three disconnection from the server. Guess maybe due to lesser load on the firewall and server as more traders moving on to other brokers.

Still keeping my fingers crossed and monitor the quality of the connection till next Mon before make the final decision to close my account with Go. Their spread is no longer as attractive. Vantage spread is best now, at this moment.

Really nothing else for me to stay on with Go
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