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MB Trading Futures - Introduction

  • #7,821
  • Jul 26, 2011 10:02pm Jul 26, 2011 10:02pm
Has anybody else had trouble when trying to open an account with MBT UK? I click the link in my email to register, put in all my info, all the fields have a green check mark... but when I click the "Set up access now" button, it returns the same 3 errors every time:

* Invalid salutation
* Invalid country
* Invalid referral

After that the Country dropdown box goes blank so I can't re-select...thought it doesn't seem to matter as I get the error no matter what country or salutation or referral I use. I have also tried with both Firefox and IE.

Anyone else run across this?
  • #7,822
  • Jul 26, 2011 11:29pm Jul 26, 2011 11:29pm
Yes, I got this too. I thought it was the browser but it wasn't. In the end I changed the country of application from HK to UK and that worked.

BTW, seems like MBT UK back office operation still in US as US office asking for more details from me and I thought they were seperate entities. Can anyone confirm this?
  • #7,823
  • Jul 26, 2011 11:55pm Jul 26, 2011 11:55pm
Quoting jdwbryan
Has anybody else had trouble when trying to open an account with MBT UK? I click the link in my email to register, put in all my info, all the fields have a green check mark... but when I click the "Set up access now" button, it returns the same 3 errors every time:
I noticed when i first tried to fill out the forms only past of the form was showing, i had a message from internet explorer asking if i wanted to 'show all content'. i clicked on it and it worked fine. Maybe try it using a different browser
  • #7,824
  • Jul 26, 2011 11:59pm Jul 26, 2011 11:59pm
Quoting havaiana
Hi Justin

i'm sure this has been asked before but it's a long thread and i can't find it. what is the difference between deskyop and desktop pro? Also i noticed MBT UK doesn't have the web based platform, will this change?
Further to these questions will there be accounts in AUD in the future? Aussie banks charge a F-load to make payments/transfers in foriegn currencies. It seriously increases the cost of business for aussie clients having accounts in a non-AUD denomination
  • #7,825
  • Edited 6:44am Jul 27, 2011 6:22am | Edited 6:44am
Hi Justin,
When are you going to put some information about MBT UK on mbtrading.com? There are several brokers, i.e. alpari, oanda or fxcm which have links to the branches from their main sites and they seem to feel good with that...
"hey hey what can I do"
  • #7,826
  • Jul 27, 2011 8:28am Jul 27, 2011 8:28am
Quoting Vision3
Here is a 500 tick chart of EUR/
USD that I just pulled from the historical server. Why does it look like this?
Notice the volume at the bottom. There should be an indicator that counts the number of ticks so you know how close to end of bar you are.
Attachment
your chart looks like its pregnent.
  • #7,827
  • Jul 27, 2011 8:56am Jul 27, 2011 8:56am
Hi Justin,

It has been almost 2 weeks since I submitted on 7/15/2011 all required supporting documents online when signing up for a MB Trading UK live account. I was subsequently contacted twice through email to resubmit my supporting documents which i requested a reason for the resubmission and got no reply. I then submitted 2 tickets through the client area regarding the issue, also getting no reply. I tried contacting twice through Skype during US/UK trading hours, also to no avail. Furthermore, i sent a request through the contact form, no reply again.

Do assist me in understanding the issues regarding the delay of my MB Trading UK live account application. In the client area, it is stated as Deficient. Kindly let me know how to proceed.

I have sent you an email regarding this matter. Hope to hear from you soon. Thank you in advance.
  • #7,828
  • Jul 27, 2011 9:22am Jul 27, 2011 9:22am
Quoting roldreth
Hi Justin,
When are you going to put some information about MBT UK on mbtrading.com? There are several brokers, i.e. alpari, oanda or fxcm which have links to the branches from their main sites and they seem to feel good with that...

Roldreth,

This will be the site of the UK entity once we come out of Beta testing and open it wide for all:

http://www.tradembt.eu

Thanks
  • #7,829
  • Jul 27, 2011 10:47am Jul 27, 2011 10:47am
Justin, who's the one to send MBT-UK Beta feedback ? Email?

Plamen
Bah...
  • #7,830
  • Jul 27, 2011 3:01pm Jul 27, 2011 3:01pm
Quoting speculatorfx
Hi Justin,

It has been almost 2 weeks since I submitted on 7/15/2011 all required supporting documents online when signing up for a MB Trading UK live account. I was subsequently contacted twice through email to resubmit my supporting documents which i requested a reason for the resubmission and got no reply. I then submitted 2 tickets through the client area regarding the issue, also getting no reply. I tried contacting twice through Skype during US/UK trading hours, also to no avail. Furthermore, i sent a request through the contact form, no...
This matter is currently being attended to and i'll like to thank Justin for the amazing help, am really glad that i managed to get through to him.

Thanks Justin!
  • #7,831
  • Jul 27, 2011 4:21pm Jul 27, 2011 4:21pm
Quoting plamendp
Justin, who's the one to send MBT-UK Beta feedback ? Email?

Plamen
You can send it to [email protected] and CC me if you'd like so I can make sure its properly addressed.
  • #7,832
  • Jul 27, 2011 4:27pm Jul 27, 2011 4:27pm
Quoting havaiana
Hi Justin

i'm sure this has been asked before but it's a long thread and i can't find it. what is the difference between deskyop and desktop pro? Also i noticed MBT UK doesn't have the web based platform, will this change?
The Desktop was our original proprietary platform and the predecessor to the Desktop Pro. They both offer the same order types and most of the windows have the same look and feel. However, the Pro offers a suite of new tools and a robust charting package that is not available via the Desktop. Additionally, the Pro offers Options trader advanced order placement and analytics.

Yes, the MBT Web will be available for UK soon.
  • #7,833
  • Jul 27, 2011 4:30pm Jul 27, 2011 4:30pm
Quoting Vision3
Everyone, you might want to check out the market profile and improved point and figure in the new MBT Desktop Pro 2.0

Two things are needed for the point and figure:

1) The ability to apply drawing tools and studies and have crosshairs correspond with the other regular charts when scrolling - to gain perspective.

2) Years of clean historical tick data (and the server capacity) to build the charts.
Thanks for the comments and suggestions, I'll make sure they are passed along to the proper department.
  • #7,834
  • Jul 27, 2011 4:34pm Jul 27, 2011 4:34pm
Quoting pa18
Yes, I got this too. I thought it was the browser but it wasn't. In the end I changed the country of application from HK to UK and that worked.

BTW, seems like MBT UK back office operation still in US as US office asking for more details from me and I thought they were seperate entities. Can anyone confirm this?
The UK and US branches are separate entities, but there are occasions right now when US representatives who have been pre-approved are requested to assist the UK branch with the some of the influx.
  • #7,835
  • Jul 27, 2011 4:36pm Jul 27, 2011 4:36pm
Quoting havaiana
Further to these questions will there be accounts in AUD in the future? Aussie banks charge a F-load to make payments/transfers in foriegn currencies. It seriously increases the cost of business for aussie clients having accounts in a non-AUD denomination
Don't have an ETA on that right now. Currently customers may fund in USD, GBP, EUR, CAD [coming soon JPY and CHF]
  • #7,836
  • Jul 27, 2011 4:36pm Jul 27, 2011 4:36pm
Quoting jdwbryan
Has anybody else had trouble when trying to open an account with MBT UK? I click the link in my email to register, put in all my info, all the fields have a green check mark... but when I click the "Set up access now" button, it returns the same 3 errors every time:

* Invalid salutation
* Invalid country
* Invalid referral

After that the Country dropdown box goes blank so I can't re-select...thought it doesn't seem to matter as I get the error no matter what country or salutation or referral I use. I have also tried with both Firefox...
Has this been resolved?
  • #7,837
  • Jul 27, 2011 4:53pm Jul 27, 2011 4:53pm
Quoting speculatorfx
It has been almost 2 weeks since I submitted on 7/15/2011 all required supporting documents online when signing up for a MB Trading UK live account. I was subsequently contacted twice through email to resubmit my supporting documents which i requested a reason for the resubmission and got no reply. I then submitted 2 tickets through the client area regarding the issue, also getting no reply. I tried contacting twice through Skype during US/UK trading hours, also to no avail. Furthermore, i sent a request through the contact form, no reply again.
I'm having a similar issue with my UK application. Was requested to send supporting documents again yesterday after sending twice already. I'm sure there is nothing wrong with the documents, they were the same ones used to open a US account which was processed on the same day i sent them
  • #7,838
  • Jul 27, 2011 7:50pm Jul 27, 2011 7:50pm
Quoting jleblang
Has this been resolved?
Not yet Justin. Just tried again a minute ago and get the same result...again with two different browsers.
  • #7,839
  • Jul 27, 2011 8:18pm Jul 27, 2011 8:18pm
Quoting jdwbryan
Not yet Justin. Just tried again a minute ago and get the same result...again with two different browsers.
Can you send a screenshot to [email protected] and [email protected]?
  • #7,840
  • Jul 27, 2011 11:03pm Jul 27, 2011 11:03pm
Quoting jleblang
Can you send a screenshot to [email protected] and [email protected]?
No problem! Sending now...
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