ADJ-Trade-excep 0111 | Forex Factory

Options

Permalinks
Print Thread

Similar Threads

Can you teach me Carry Trade and Swing Trade? 5 replies

Golden rule: trade the trade! 16 replies

usa trade balance cad trade balance 6 replies

Philly Fed later - trade or not to trade? 10 replies

Months to trade or not to trade Forex? 2 replies

ADJ-Trade-excep 0111

  • #1
  • First Post: Jan 12, 2010 4:53pm Jan 12, 2010 4:53pm
Has anyone else run into this?

I took profit on a trade at 15:52 on Jan 11th 2010.
My TP point was at 1.4502.

I then noticed Loss at 03:59.
The broker's comment is ADJ-Trade-excep 0111.

I sent a WTF email to the broker and received this response:

Dear client,

Unfortunately today we experienced a spike in a number of out currency pairs due to a bad price feed from our liquidity providers. Therefore some of the price quotes you were seeing in your mt4 were illegitimate along with some of the profits that you may have received. For this reason we debited accounts that were affected and we apologize for any inconvenience.

Regards,
--------------------------
Has anyone else run into this?

Thanks!
  • #2
  • Jan 12, 2010 4:57pm Jan 12, 2010 4:57pm
Let me guess, ok? FXDD.
  • #3
  • Jan 12, 2010 5:10pm Jan 12, 2010 5:10pm
Quoting therbcoe
Has anyone else run into this?

I took profit on a trade at 15:52 on Jan 11th 2010.
My TP point was at 1.4502.

I then noticed Loss at 03:59.
The broker's comment is ADJ-Trade-excep 0111.

I sent a WTF email to the broker and received this response:

Dear client,

[i]Unfortunately today we experienced a spike in a number of out currency pairs due to a bad price feed from our liquidity providers. Therefore some of the price quotes you were seeing in your mt4 were illegitimate along with some of the profits that you may have received....
This was just a bad data feed. I have an FXDD account, and I had one trade get stopped out, and one trade hit a take profit all because of the bad data spike. Initially I was pissed because I took a loss because of it.

But I contacted them, and they adjusted each trade to the penny, no problem. I didn't lose anything. They credited the "fake" loss, and debited the "fake" profit.

Just a suggestion, but instead of sending a "WTF" email, instead send a polite email asking for what you want. They took care of everything for me in less than 24 hours, and were surprisingly professional...
  • #4
  • Jan 12, 2010 5:15pm Jan 12, 2010 5:15pm
Quoting GulfCoastPip
Let me guess, ok? FXDD.
yes -- I hesitated to post the broker because I don't want to give them a bad name. I've been LIVE trading with them for a year and their customer service and offerings are top knotch. I've never experienced a problem.

I just don't like the idea of these spikes / price feed mis-fires happening frequently.
  • #5
  • Jan 12, 2010 5:24pm Jan 12, 2010 5:24pm
Thanks for the info. I'm glad to see I wasn't taken advantage of.

BTW I was exaggerating in the first post about the wtf.
My email to the FXDD sales team was:
Hello,

I just received a charge with the comment of ADJ-Trade-excep 0111.
Can you please explain why this charge occurs?

Thanks.
--------------------
I want to make it clear that I have never had a problem with fxdd and I think thier service and support are top knotch. I see a LOT of negative posts but I've been live trading with them for a year now and I'm always pleasantly surprised to get someone on the phone in less than 4 rings or get an email response in less than 30 minutes.
I've even had instances where they offered me deposit bonuses after the promotional period or agreed to credit me a wire fee for deposits over $5k.

Thanks again Test.


Quoting TC East
This was just a bad data feed. I have an FXDD account, and I had one trade get stopped out, and one trade hit a take profit all because of the bad data spike. Initially I was pissed because I took a loss because of it.

But I contacted them, and they adjusted each trade to the penny, no problem. I didn't lose anything. They credited the "fake" loss, and debited the "fake" profit.

Just a suggestion, but instead of sending a "WTF" email, instead send a polite email asking for what you want. They took care of everything for me in less than...
  • #6
  • Last Post: Jan 12, 2010 8:14pm Jan 12, 2010 8:14pm
Quoting therbcoe
Thanks for the info....
Lol; gotcha. FXDD has been a decent broker for me also; glad all was taken care of...
0 traders viewing now