Help! my MT4 keeps crashing. | Forex Factory

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Help! my MT4 keeps crashing.

  • #1
  • First Post: Aug 28, 2008 6:55am Aug 28, 2008 6:55am
I recently downloaded a custon indicator that some one had posted. since doing so my Mt4 keeps crashing, especially when I try to change my chart time frame. I have restarted Mt4 as well as restarted my computer and the problem persists.
I get the following message from Mt4. Sorry to post this here but I can not use my charts and do not know what else to do.

There has been a critical error
Time : 2008.08.28 07:44
Program : Client Terminal
Version : 4.00 (build: 216, 16 Apr 2008)
OS : Windows XP Professional 5.1 Service Pack 2 (Build 2600)
Processors : 1 x X86 (level 15)
Memory : 1048048/332380 kb
Exception : C0000005
Address : 00460752
Access Type : read
Access Addr : 54D138E1
Registers : EAX=0249ABD0 CS=001b EIP=00460752 EFLGS=00010206
: EBX=54D138E1 SS=0023 ESP=0012DE48 EBP=0012DE80
: ECX=A75FAAFB DS=0023 ESI=0045F5FC FS=003b
: EDX=00000043 ES=0023 EDI=00E880D4 GS=0000
Stack Trace : 004555DC 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
Modules :
1 : 00400000 002A9000 c:\program files\metatrader 4\terminal.exe
2 : 20000000 002C5000 c:\windows\system32\xpsp2res.dll
3 : 5AD70000 00038000 c:\windows\system32\uxtheme.dll
4 : 5B0A0000 00007000 c:\windows\system32\umdmxfrm.dll
5 : 5CD70000 00007000 c:\windows\system32\serwvdrv.dll
6 : 651B0000 00022000 c:\progra~1\common~1\symant~1\antispam\asoehook.dll
7 : 662B0000 00058000 c:\windows\system32\hnetcfg.dll
8 : 6AF90000 0005E000 c:\program files\common files\symantec shared\ccl40.dll
9 : 71A50000 0003F000 c:\windows\system32\mswsock.dll
10 : 71A90000 00008000 c:\windows\system32\wshtcpip.dll
11 : 71AA0000 00008000 c:\windows\system32\ws2help.dll
12 : 71AB0000 00017000 c:\windows\system32\ws2_32.dll
13 : 72D10000 00008000 c:\windows\system32\msacm32.drv
14 : 72D20000 00009000 c:\windows\system32\wdmaud.drv
15 : 73DD0000 000FE000 c:\windows\system32\mfc42.dll
16 : 74720000 0004B000 c:\windows\system32\msctf.dll
17 : 755C0000 0002E000 c:\windows\system32\msctfime.ime
18 : 76380000 00005000 c:\windows\system32\msimg32.dll
19 : 76390000 0001D000 c:\windows\system32\imm32.dll
20 : 763B0000 00049000 c:\windows\system32\comdlg32.dll
21 : 76B40000 0002D000 c:\windows\system32\winmm.dll
22 : 76C30000 0002E000 c:\windows\system32\wintrust.dll
23 : 76C90000 00028000 c:\windows\system32\imagehlp.dll
24 : 76F20000 00027000 c:\windows\system32\dnsapi.dll
25 : 76F60000 0002C000 c:\windows\system32\wldap32.dll
26 : 76FB0000 00008000 c:\windows\system32\winrnr.dll
27 : 76FC0000 00006000 c:\windows\system32\rasadhlp.dll
28 : 77120000 0008B000 c:\windows\system32\oleaut32.dll
29 : 773D0000 00103000 c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
30 : 774E0000 0013D000 c:\windows\system32\ole32.dll
31 : 77A80000 00094000 c:\windows\system32\crypt32.dll
32 : 77B20000 00012000 c:\windows\system32\msasn1.dll
33 : 77BD0000 00007000 c:\windows\system32\midimap.dll
34 : 77BE0000 00015000 c:\windows\system32\msacm32.dll
35 : 77C10000 00058000 c:\windows\system32\msvcrt.dll
36 : 77DD0000 0009B000 c:\windows\system32\advapi32.dll
37 : 77E70000 00092000 c:\windows\system32\rpcrt4.dll
38 : 77F10000 00047000 c:\windows\system32\gdi32.dll
39 : 77F60000 00076000 c:\windows\system32\shlwapi.dll
40 : 77FE0000 00011000 c:\windows\system32\secur32.dll
41 : 7C340000 00056000 c:\windows\system32\msvcr71.dll
42 : 7C3A0000 0007B000 c:\windows\system32\msvcp71.dll
43 : 7C800000 000F5000 c:\windows\system32\kernel32.dll
44 : 7C900000 000B0000 c:\windows\system32\ntdll.dll
45 : 7C9C0000 00817000 c:\windows\system32\shell32.dll
46 : 7E410000 00090000 c:\windows\system32\user32.dll
Call stack :
0045F580:11D2 [00460752] [color=red]?ExecuteStaticAsm@CExpertInterior[/color] (te
  • #2
  • Aug 28, 2008 7:03am Aug 28, 2008 7:03am
Quoting rosssurf
I recently downloaded a custon indicator that some one had posted. since doing so my Mt4 keeps crashing, especially when I try to change my chart time frame. I have restarted Mt4 as well as restarted my computer and the problem persists.
I get the following message from Mt4. Sorry to post this here but I can not use my charts and do not know what else to do.

There has been a critical error
Time : 2008.08.28 07:44
Program : Client Terminal
Version : 4.00 (build: 216, 16 Apr 2008)
OS : Windows XP Professional 5.1 Service Pack 2 (Build 2600)
Processors : 1 x X86 (level 15)
Memory : 1048048/332380 kb
Exception : C0000005
Address : 00460752
Access Type : read
Access Addr : 54D138E1
Registers : EAX=0249ABD0 CS=001b EIP=00460752 EFLGS=00010206
: EBX=54D138E1 SS=0023 ESP=0012DE48 EBP=0012DE80
: ECX=A75FAAFB DS=0023 ESI=0045F5FC FS=003b
: EDX=00000043 ES=0023 EDI=00E880D4 GS=0000
Stack Trace : 004555DC 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
Modules :
1 : 00400000 002A9000 c:\program files\metatrader 4\terminal.exe
2 : 20000000 002C5000 c:\windows\system32\xpsp2res.dll
3 : 5AD70000 00038000 c:\windows\system32\uxtheme.dll
4 : 5B0A0000 00007000 c:\windows\system32\umdmxfrm.dll
5 : 5CD70000 00007000 c:\windows\system32\serwvdrv.dll
6 : 651B0000 00022000 c:\progra~1\common~1\symant~1\antispam\asoehook.dll
7 : 662B0000 00058000 c:\windows\system32\hnetcfg.dll
8 : 6AF90000 0005E000 c:\program files\common files\symantec shared\ccl40.dll
9 : 71A50000 0003F000 c:\windows\system32\mswsock.dll
10 : 71A90000 00008000 c:\windows\system32\wshtcpip.dll
11 : 71AA0000 00008000 c:\windows\system32\ws2help.dll
12 : 71AB0000 00017000 c:\windows\system32\ws2_32.dll
13 : 72D10000 00008000 c:\windows\system32\msacm32.drv
14 : 72D20000 00009000 c:\windows\system32\wdmaud.drv
15 : 73DD0000 000FE000 c:\windows\system32\mfc42.dll
16 : 74720000 0004B000 c:\windows\system32\msctf.dll
17 : 755C0000 0002E000 c:\windows\system32\msctfime.ime
18 : 76380000 00005000 c:\windows\system32\msimg32.dll
19 : 76390000 0001D000 c:\windows\system32\imm32.dll
20 : 763B0000 00049000 c:\windows\system32\comdlg32.dll
21 : 76B40000 0002D000 c:\windows\system32\winmm.dll
22 : 76C30000 0002E000 c:\windows\system32\wintrust.dll
23 : 76C90000 00028000 c:\windows\system32\imagehlp.dll
24 : 76F20000 00027000 c:\windows\system32\dnsapi.dll
25 : 76F60000 0002C000 c:\windows\system32\wldap32.dll
26 : 76FB0000 00008000 c:\windows\system32\winrnr.dll
27 : 76FC0000 00006000 c:\windows\system32\rasadhlp.dll
28 : 77120000 0008B000 c:\windows\system32\oleaut32.dll
29 : 773D0000 00103000 c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
30 : 774E0000 0013D000 c:\windows\system32\ole32.dll
31 : 77A80000 00094000 c:\windows\system32\crypt32.dll
32 : 77B20000 00012000 c:\windows\system32\msasn1.dll
33 : 77BD0000 00007000 c:\windows\system32\midimap.dll
34 : 77BE0000 00015000 c:\windows\system32\msacm32.dll
35 : 77C10000 00058000 c:\windows\system32\msvcrt.dll
36 : 77DD0000 0009B000 c:\windows\system32\advapi32.dll
37 : 77E70000 00092000 c:\windows\system32\rpcrt4.dll
38 : 77F10000 00047000 c:\windows\system32\gdi32.dll
39 : 77F60000 00076000 c:\windows\system32\shlwapi.dll
40 : 77FE0000 00011000 c:\windows\system32\secur32.dll
41 : 7C340000 00056000 c:\windows\system32\msvcr71.dll
42 : 7C3A0000 0007B000 c:\windows\system32\msvcp71.dll
43 : 7C800000 000F5000 c:\windows\system32\kernel32.dll
44 : 7C900000 000B0000 c:\windows\system32\ntdll.dll
45 : 7C9C0000 00817000 c:\windows\system32\shell32.dll
46 : 7E410000 00090000 c:\windows\system32\user32.dll
Call stack :
0045F580:11D2 [00460752] ?ExecuteStaticAsm@CExpertInterior (te
Assuming you are using windows XP, have you tried to restore to a point before you downloaded the suspect indicator?

Go to start, accessories, system tools and then system restore. Then restore to a previous time before you downloaded the indicator.
  • #3
  • Aug 28, 2008 7:05am Aug 28, 2008 7:05am
Quoting karmostaji
Sup PandoraBox

How are you today?
If I do this will I loose ALL of my trend lines, as well as all i have placed on my charts? I hope not because i have put a LOT of time into customizing them they way I like. Do you know if this will happen?
  • #4
  • Aug 28, 2008 7:11am Aug 28, 2008 7:11am
Quoting rosssurf
If I do this will I loose ALL of my trend lines, as well as all i have placed on my charts? I hope not because i have put a LOT of time into customizing them they way I like. Do you know if this will happen?
right click on the chart, choose 'Template' then 'Save template', save it anywhere on your PC but not the MT4 folder.

After you reinstall MT4, you can load the template and all the trendlines or anything else will be back.

If you have added any new indicator in your platform, you will need a copy of it or download it again after reinstalling the platform.
Trade what you see, not what you think.
  • #5
  • Last Post: Aug 28, 2008 7:12am Aug 28, 2008 7:12am
Quoting rosssurf
If I do this will I loose ALL of my trend lines, as well as all i have placed on my charts? I hope not because i have put a LOT of time into customizing them they way I like. Do you know if this will happen?

save a copy of these folders on the side:

experts
templates
profiles

the recopy them to the new installation. if you get the same error again, then it's probably one of these indicators that is causing all this.

your TLs and setups are in the profile folder. or you can just safe your profile from the menu
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