Windows Update KB3211320 and MT4 crash | Forex Factory

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Windows Update KB3211320 and MT4 crash

  • #1
  • First Post: Jan 27, 2017 2:09am Jan 27, 2017 2:09am
  •  damo
  • | Joined Aug 2010 | Status: Chart Pattern & Trend Trader | 217 Posts
Hi guys, I need some advice. I'm running Win 10 and last night 25.01.2017 my PC decided to install an update, that is KB 3211320. After the update several programs such as MT4 will no longer open, or to be precise they open then crash within a second.

I've tried running the programs under compatibility mode without success, tried a system rollback (restore), and finally tried to uninstall the update without success, i.e. Windows won't let me uninstall that particular update. I've also tried to uninstall and re-install a fresh copy. Still no resolution.

So, at the moment I don't have MT4 on my PC, so the question is, does anyone else have this problem?

Thanks for looking,

D
Trade what you see, not what you think.
  • #2
  • Jan 27, 2017 4:09am Jan 27, 2017 4:09am
Imho the best and fastest way to find out the reason is to ask it on MT4 developers forum or their platform support.
I use Linux and have no problems.
BR, alex
  • #3
  • Jan 27, 2017 4:21am Jan 27, 2017 4:21am
Quoting damo
Hi guys, I need some advice. I'm running Win 10 and last night 25.01.2017 my PC decided to install an update, that is KB 3211320. After the update several programs such as MT4 will no longer open, or to be precise they open then crash within a second. I've tried running the programs under compatibility mode without success, tried a system rollback (restore), and finally tried to uninstall the update without success, i.e. Windows won't let me uninstall that particular update. I've also tried to uninstall and re-install a fresh copy. Still no resolution....
As Sevan62 suggested, open a ticket at Service Desk of mql5.com and report this issue.
Trading is the hardest way to make easy money...
  • #4
  • Jan 27, 2017 4:45am Jan 27, 2017 4:45am
Just a thought. Have you tried uninstalling Mt4 and then reinstalling?
  • #5
  • Jan 27, 2017 4:49am Jan 27, 2017 4:49am
Sorry, just seen that you've tried that.
  • #6
  • Jan 27, 2017 4:53am Jan 27, 2017 4:53am
  •  damo
  • | Joined Aug 2010 | Status: Chart Pattern & Trend Trader | 217 Posts
Thanks guys, i will jump on the MT4 forum. I was just curious if anyone else had the issue.
Trade what you see, not what you think.
  • #7
  • Jan 27, 2017 11:32am Jan 27, 2017 11:32am
No problems here.
Good trades.
  • #8
  • Feb 25, 2017 9:02am Feb 25, 2017 9:02am
Quoting damo
Hi guys, I need some advice. I'm running Win 10 and last night 25.01.2017 my PC decided to install an update, that is KB 3211320. After the update several programs such as MT4 will no longer open, or to be precise they open then crash within a second. I've tried running the programs under compatibility mode without success, tried a system rollback (restore), and finally tried to uninstall the update without success, i.e. Windows won't let me uninstall that particular update. I've also tried to uninstall and re-install a fresh copy. Still no resolution....
I seem to be having the same problem. Have you found a fix? If so, your (or anyone's) help would be greatly appreciated.
Amor Fati--F. Nietzsche
  • #9
  • Feb 25, 2017 9:11am Feb 25, 2017 9:11am
Have you tried turning it on and off again?
Risk comes from not knowing what you're doing.
  • #10
  • Feb 26, 2017 10:36pm Feb 26, 2017 10:36pm
Thanks for your reply, dragonexpert.

I'm still able to use Pepperstone's MT4 platform; it doesn't crash or anything like that. It's just that after automatically installing updates from Windows 10, some issues have cropped up (like popups appearing all the time, the chart scrolling when you try to draw trendlines, etc). So I thought of uninstalling the updates--except for KB 3211320 which would not budge.

Does anyone know how I could make my MT4 platform run smoothly again? Already asked Pepperstone about this but they said nobody has ever brought this problem up.
Amor Fati--F. Nietzsche
  • #11
  • Feb 26, 2017 11:03pm Feb 26, 2017 11:03pm
I have a Falcon trading computer with windows 10. The KB3211320 was update on 2/10/2017 for Windows 10 Version 1607 x64-based Systems. And I never had any problems; especially those mention above.
The Dove - Forex Trainer
  • #12
  • Feb 27, 2017 2:08am Feb 27, 2017 2:08am
Thanks anyway, dove alliance.

I'm mulling if I need to do a reset as a last option.
Amor Fati--F. Nietzsche
  • #13
  • Feb 27, 2017 2:30am Feb 27, 2017 2:30am
  •  damo
  • | Joined Aug 2010 | Status: Chart Pattern & Trend Trader | 217 Posts
Quoting doji
{quote} I seem to be having the same problem. Have you found a fix? If so, your (or anyone's) help would be greatly appreciated.
Yes.. I had to uninstall everything to do with Metatrader, then delete all the remaining Metatrader files on my HD and entries in my registry. Then I reinstalled everything from scratch. Only then did it work.

However.....a few days after I posted my OP, Metatrader did release an update so now I'm running version 4 build 1045.

Hope that helps.
Trade what you see, not what you think.
  • #14
  • Last Post: Feb 27, 2017 4:15am Feb 27, 2017 4:15am
Well, miraculously, my MT4 platform (v 4 build 1045 also) is working fine again all of a sudden.

Thanks again to those of you who took time to reply.
Amor Fati--F. Nietzsche
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