MT4 shuts down after installing Windows update

Hi

I'm on a windows 7 pc.I recently installed windows updates from microsoft and my mt4 wont start from that time.i tried compatability mode but still no go..I tried to run as an administrator still no go.when i tried to open the program it opens and immediately shuts down.Any help is much appreciated

Have tryed to re-install it ?

yes several times buddy.

Maybe the is some problem with your broker ?

Had your MT4 already updated to 625 before the windows update?
Maybe it is trying to update but being blocked by your anti-virus or something?
Have you installed MT4 in Program files, that can cause a lot of problems.

And try to create new user on your pc. Log in and try to install MT4 (newest). Can help.

Your mt4 should be in Program Files (x86) not Program Files.

I have not had any problems with Windows updates, so it is something local to you, or a broken connection with your broker.

If you can download mt4 from your broker, save it to some file on your computer and install it from the saved exe file. Be sure to put it in the (x86) folder.

If you fail to get updates to mt4, then you need to change your UAC temporarily. To do this click Start and then at the bottom of the menu you will see a flashing bar in the Search programs and files box. Type UAC and click Enter. Then move the UAC to the lowest setting. This might cause you to have to restart to accept it. So, restart and then open mt4 and it should update. Once the update is complete, you need to go back to UAC and change the setting back to something secure, restart your computer again and the mt4 should work fine.

If it is still not working, then open Programs and Files from your control panel and Uninstall Metatrader. Don't worry, you have the exe file already. HOWEVER, be sure to save any custom indicators and templates to some different folder on your computer. I have a C:/Forex folder where I store all my indicators, templates, and literature. This way if mt4 crashes or corrupts, I still have all my data. Also because my trading method works and is quite valuable and on several other computers, I also save all my pertinent data to a flash drive that I carry with me, especially when I leave my house, in case someone steals my computers. I also have my prime method and indicators stored away from my house, so I can always resume business should someone steal anything Maybe you are not at that level yet, but equipment can be replaced. I would hate to have to recode my indicators though

After you Uninstall, then load the exe file again and be sure to put it in Program Files (x86). Then check again for update 625 and change the UAC again if needed.

Sounds like a pain, but when I had vista I had to load the newest mt4 versions in addition to the old one, lol. Once I had 4 copies of mt4 just to keep it running on the newest version. It is not like that for Windows 7

For Windows 7 x64.

Yes, thank you

Read this on the MT4 forum.

I also noticed this. A lot of you traders reported that they can't start terminal.exe anymore from one day to another. Starting it makes it pop up for a second and then closes it again. I keep reading this over and over here. Re-installing it or installing it over won't help. The solution is in the config directory. Under some circumstances terminal.exe writes a null byte file called "version.ini" or something. This file has a lenght of 0 bytes. So if you run into this behavior again, then please DELETE this file. Terminal.exe will start normally again.

This is the crash file

Filename : mt4clw.E1B03CDC318784BC88015DCD7BD208C3
Time : 2014.04.17 18:01 (00:00:00 elapsed)
Program : MetaTrader 4 Terminal
Version : 400.625 (21 Mar 2014)
Revision : 2528
OS : Microsoft Windows 95
BIOS : DELL - 1072009 - OptiPlex 7010
Explorer : 8.0
ID : 347866CD-E844-I
Processors : 4 x Intel Core i5-3550 @ 3.30GHz
Computer : WORLD
Memory : 1603 free of 3978 Mb
Virtual : 3934 free of 4095 Mb
Handlers : 227
Path : C:\ProgramData\FxPro - MetaTrader 4
Disk C: : 430544 Mb of 476938 Mb free
Exception : C0000005 at 776922D2 write to 0000000C
Modules : 01380000 01713000 c:\programdata\fxpro - metatrader 4\terminal.exe (4.0.0.625)
: 77670000 00180000 c:\windows\syswow64\ntdll.dll (6.1.7601.18229)
: 76FC0000 00110000 c:\windows\syswow64\kernel32.dll (6.1.7601.18229)
: 76690000 00047000 c:\windows\syswow64\kernelbase.dll (6.1.7601.18229)
: 749F0000 0006D000 c:\windows\syswow64\sysfer.dll (12.1.3001.165)
: 759E0000 00035000 c:\windows\syswow64\ws2_32.dll (6.1.7601.17514)
: 76D50000 000AC000 c:\windows\syswow64\msvcrt.dll (6.0.8397.0)
: 75240000 000F0000 c:\windows\syswow64\rpcrt4.dll (6.1.7601.18205)
: 751D0000 00060000 c:\windows\syswow64\sspicli.dll (6.1.7601.17856)
: 751C0000 0000C000 c:\windows\syswow64\cryptbase.dll (6.1.7600.16385)
: 76670000 00019000 c:\windows\syswow64\sechost.dll (6.1.7600.16385)
: 76AB0000 00006000 c:\windows\syswow64\nsi.dll (6.1.7600.16385)
: 74730000 00032000 c:\windows\system32\winmm.dll (6.1.7601.17514)
: 76E30000 00100000 c:\windows\syswow64\user32.dll (6.1.7601.17514)
: 755E0000 00090000 c:\windows\syswow64\gdi32.dll (6.1.7601.18275)
: 75230000 0000A000 c:\windows\syswow64\lpk.dll (6.1.7601.18177)
: 771D0000 0009D000 c:\windows\syswow64\usp10.dll (1.626.7601.17514)
: 77130000 000A0000 c:\windows\syswow64\advapi32.dll (6.1.7601.17514)
: 72D70000 00005000 c:\windows\system32\msimg32.dll (6.1.7600.16385)
: 6D1F0000 000EB000 c:\windows\system32\dbghelp.dll (6.1.7601.17514)
: 75690000 00005000 c:\windows\syswow64\psapi.dll (6.1.7600.16385)
: 73370000 00058000 c:\windows\system32\winhttp.dll (6.1.7601.17514)
: 73320000 0004F000 c:\windows\system32\webio.dll (6.1.7601.17725)
: 6F440000 00190000 c:\windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll (6.1.7601.18120)
: 76BF0000 0015C000 c:\windows\syswow64\ole32.dll (6.1.7601.17514)
: 76880000 00120000 c:\windows\syswow64\crypt32.dll (6.1.7601.18277)
: 75330000 0000C000 c:\windows\syswow64\msasn1.dll (6.1.7601.17514)
: 748A0000 00051000 c:\windows\system32\winspool.drv (6.1.7601.17514)
: 75A20000 00C4A000 c:\windows\syswow64\shell32.dll (6.1.7601.17859)
: 770D0000 00057000 c:\windows\syswow64\shlwapi.dll (6.1.7601.17514)
: 73730000 0019E000 c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll (6.1.7601.17514)
: 70A40000 00080000 c:\windows\system32\uxtheme.dll (6.1.7600.16385)
: 75950000 0008F000 c:\windows\syswow64\oleaut32.dll (6.1.7601.17676)
: 74240000 0001C000 c:\windows\system32\oledlg.dll (6.1.7600.16385)
: 74320000 00007000 c:\windows\system32\wsock32.dll (6.1.7600.16385)
: 73C70000 00009000 c:\windows\system32\version.dll (6.1.7600.16385)
: 74900000 0003C000 c:\windows\system32\oleacc.dll (6.1.7601.17676)
: 76A50000 00060000 c:\windows\syswow64\imm32.dll (6.1.7601.17514)
: 75510000 000CC000 c:\windows\syswow64\msctf.dll (6.1.7600.16385)
: 74550000 0004C000 c:\windows\system32\apphelp.dll (6.1.7601.17514)
: 58CA0000 0008D000 c:\windows\apppatch\aclayers.dll (6.1.7601.17514)
: 713B0000 00017000 c:\windows\system32\userenv.dll (6.1.7601.17514)
: 745D0000 0000B000 c:\windows\system32\profapi.dll (6.1.7600.16385)
: 749D0000 00012000 c:\windows\system32\mpr.dll (6.1.7600.16385)
: 58A80000 00218000 c:\windows\apppatch\acgenral.dll (6.1.7601.17514)
: 73AA0000 0000F000 c:\windows\system32\samcli.dll (6.1.7601.17514)
: 60020000 00014000 c:\windows\system32\msacm32.dll (6.1.7600.16385)
: 74E00000 00003000 c:\windows\system32\sfc.dll (6.1.7600.16385)
: 74DF0000 0000D000 c:\windows\system32\sfc_os.dll (6.1.7600.16385)
: 70A20000 00013000 c:\windows\system32\dwmapi.dll (6.1.7600.16385)
: 766E0000 0019D000 c:\windows\syswow64\setupapi.dll (6.1.7601.17514)
: 76A20000 00027000 c:\windows\syswow64\cfgmgr32.dll (6.1.7601.17621)
: 75670000 00012000 c:\windows\syswow64\devobj.dll (6.1.7601.17621)
: 753D0000 00137000 c:\windows\syswow64\urlmon.dll (8.0.7601.18156)
: 76AC0000 000F5000 c:\windows\syswow64\wininet.dll (8.0.7601.18156)
: 756F0000 001FF000 c:\windows\syswow64\iertutil.dll (8.0.7601.18156)
: 5FBA0000 00006000 c:\windows\system32\shunimpl.dll (6.1.7601.17514)
: 5FBB0000 0000D000 c:\windows\system32\sortserver2003compat.dll (6.1.7600.16385)
: 745F0000 00015000 c:\windows\system32\aminit32.dll (7.1.7858.0)
: 6A820000 0004A000 c:\program files\manufacturer\endpoint agent\prntm.dll (11.1.2000.11034)
: 73F60000 00008000 c:\windows\system32\secur32.dll (6.1.7601.17856)
: 73670000 000A3000 c:\windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcr90.dll (9.0.30729.6161)
: 6F6D0000 0008E000 c:\windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcp90.dll (9.0.30729.6161)
: 74370000 00016000 c:\windows\system32\cryptsp.dll (6.1.7600.16385)
: 74330000 0003B000 c:\windows\system32\rsaenh.dll (6.1.7600.16385)
: 74310000 0000E000 c:\windows\system32\rpcrtremote.dll (6.1.7601.17514)
: 75340000 00083000 c:\windows\syswow64\clbcatq.dll (6.1.7600.16385)
: 65AB0000 00A87000 c:\windows\syswow64\ieframe.dll (8.0.7601.18156)
: 73BF0000 0005F000 c:\windows\system32\sxs.dll (6.1.7601.17514)
: 65420000 005C5000 c:\windows\syswow64\mshtml.dll (8.0.7601.18156)
: 68180000 0002A000 msls31.dll
: 74520000 00021000 c:\windows\system32\ntmarta.dll (6.1.7600.16385)
: 756A0000 00045000 c:\windows\syswow64\wldap32.dll (6.1.7601.17514)
: 769A0000 0007B000 c:\windows\syswow64\comdlg32.dll (6.1.7601.17514)
Registers : EAX=0000000C CS=0023 EIP=776922D2 EFLGS=00010206
: EBX=01CF5A90 SS=002b ESP=002EDBE8 EBP=002EDBFC
: ECX=FE704833 DS=002b ESI=0000000C FS=0053
: EDX=002EDC20 ES=002b EDI=00000008 GS=002b
Stack info : top=002F0000 bottom=002E1000 base=001F0000
Threads : #000 00000518 EIP: 776922D2 ESP: 002EDBE8 gui main
776922C0:000012 [776922D2] RtlEqualSid (ntdll.dll)
0151E420:000039 [0151E459] #13145 (terminal.exe)
01635B60:000D2C [0163688C] #17331 (terminal.exe)
01641DD0:0000DF [01641EAF] #17600 (terminal.exe)
0159C300:000008 [0159C308] #14903 (terminal.exe)
013A7FDC:000022 [013A7FFE] #2519 (terminal.exe)
013A3A34:0000B0 [013A3AE4] #2338 (terminal.exe)
013A7A2D:000031 [013A7A5E] #2499 (terminal.exe)
013B10B5:00005E [013B1113] #3163 (terminal.exe)
013DC00B:000011 [013DC01C] #5082 (terminal.exe)
013C1305:00010D [013C1412] #3874 (terminal.exe)
013C12EE:000013 [013C1301] #3873 (terminal.exe)
015906D0:000177 [01590847] #14735 (terminal.exe)
015964F0:000139 [01596629] #14804 (terminal.exe)
74A16A90:001082 [74A17B12] FirstHookFunc (sysfer.dll)
014FC17E:000046 [014FC1C4] #12738 (terminal.exe)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
776922C0 8BFF mov edi, edi
776922C2 55 push ebp
776922C3 8BEC mov ebp, esp
776922C5 83EC0C sub esp, 0xc
776922C8 56 push esi
776922C9 57 push edi
776922CA 8B7D08 mov edi, [ebp+0x8]
776922CD 8D7704 lea esi, [edi+0x4]
776922D0 8BC6 mov eax, esi
crash --> 776922D2 F00FBA3000 lock btr dword [eax], 0x0
776922D7 0F839E020100 jae dword 0x776a257b
776922DD 64A118000000 mov eax, [fs:0x18]
776922E3 8B4824 mov ecx, [eax+0x24]
776922E6 894F0C mov [edi+0xc], ecx
776922E9 C7470801000000 mov dword [edi+0x8], 0x1
776922F0 5F pop edi
: #001 000007D8 EIP: 7768F8D1 ESP: 0450FEA8
7768F8BC:000015 [7768F8D1] ZwWow64CsrCaptureMessageBuffer (ntdll.dll)
76FD1151:000043 [76FD1194] WaitForSingleObjectEx (kernel32.dll)
76FD1136:000012 [76FD1148] WaitForSingleObject (kernel32.dll)
58CD0910:000000 [58CD0910] unknown (aclayers.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
: #002 00001390 EIP: 7769015D ESP: 050FF98C
77690148:000015 [7769015D] NtWow64CsrGetProcessId (ntdll.dll)
76FD196E:00008E [76FD19FC] WaitForMultipleObjectsEx (kernel32.dll)
76E505BA:0002B0 [76E5086A] PtInRect (user32.dll)
76E50B4A:00001F [76E50B69] OpenIcon (user32.dll)
6F48795B:000000 [6F48795B] unknown (gdiplus.dll)
6F48787A:000000 [6F48787A] unknown (gdiplus.dll)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
: #003 00001B88 EIP: 7769015D ESP: 05EBFD84
77690148:000015 [7769015D] NtWow64CsrGetProcessId (ntdll.dll)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
: #004 00001AA4 EIP: 77691F46 ESP: 0618FD60
77691F34:000012 [77691F46] ZwWow64CsrCaptureMessageString (ntdll.dll)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
: #005 00000BA4 EIP: 77691F46 ESP: 063DF75C
77691F34:000012 [77691F46] ZwWow64CsrCaptureMessageString (ntdll.dll)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
: #006 000019BC EIP: 7768FD91 ESP: 0661F990
7768FD7C:000015 [7768FD91] ZwDeleteValueKey (ntdll.dll)
766A4489:00000F [766A4498] Sleep (kernelbase.dll)
76C1A72F:00325E [76C1D98D] CoIsOle1Class (ole32.dll)
76C1A72F:00314B [76C1D87A] CoIsOle1Class (ole32.dll)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)
: #007 00000FD4 EIP: 7768F8D1 ESP: 067FFD48
7768F8BC:000015 [7768F8D1] ZwWow64CsrCaptureMessageBuffer (ntdll.dll)
76FD1151:000043 [76FD1194] WaitForSingleObjectEx (kernel32.dll)
76FD1136:000012 [76FD1148] WaitForSingleObject (kernel32.dll)
655902BF:05091E [655E0BDD] DllEnumClassObjects (mshtml.dll)
655902BF:056740 [655E69FF] DllEnumClassObjects (mshtml.dll)
76FD3358:000012 [76FD336A] AcquireSRWLockExclusive (kernel32.dll)
776A9F0F:000063 [776A9F72] RtlInsertElementGenericTableAvl (ntdll.dll)
776A9F0F:000036 [776A9F45] RtlInsertElementGenericTableAvl (ntdll.dll)

Sorry, I understood nothing except that your PC thinks that Win95 installed on it.

I am not sure if it works, but if I were you I would try the following steps:

1.) create new directory c:\myMt4 (or something else)
2.) Copy the entire c:\programdata\fxpro folder to c:\myMt4
3.) create one .bat-file (notepad, insert start "" terminal.exe /portable and save as "~terminal.bat" in the c:\myMt4\fxpro\-folder
4.) doubleclick the ~terminal.bat and see if mt4 starts and works in portable mode

or, in short words: I assume that the problem is located in the installation folder. I would not install programs (like mt4) in c:\programdata / c:\programs x86 / c:\programs ...

Im behind a corportae firewall.for the last 1 yr it was working perfectly last week there were some updates.but after that it stopped working.any idea.i dont have access to c folder its blocked.i hvae copied the installation folder to my personal folder and run it from there.

Could you look for a clue in the ...MT4\Logs files and search for lines having "LiveUpdate" and "error" if any? Lately, the update attempts to replace the terminal.exe file, even if still open.

The optimal option is to reinstall the operating system (IMO). If you have multiple partitions, Install a second OS on a different partition, then install MT. I would have done it this way. If your operating system has created a restore point, try to roll back to a previous state.