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Alpari.co.uk Discussion

  • #7,861
  • Oct 29, 2015 1:08pm Oct 29, 2015 1:08pm
Quoting CashBox
I saw information today stating you have to file request to return funds no later than October 30. So, if you haven't filed you need to do it ASAP.
Hi Cashbox and thanks for posting. I'm out of touch on this issue. Which funds would need returned? Where did you get this information? Was there a KPMG release or one from FSCS or somewhere else?
  • #7,862
  • Nov 3, 2015 6:27am Nov 3, 2015 6:27am
Has anyone received their 45% yet?

just spoke with them and the guy said it could be this month and to contact them again in December if not heard anything.
  • #7,863
  • Nov 3, 2015 7:10am Nov 3, 2015 7:10am
I just got this reply from them. Every 3 weeks is a different excuse...

"Dear Mr Negrao

We had to put the payments on hold last week, as the JSA made a distribution. We will start making the payments again shortly. Please accept my apologies for the delay in making your payment"
  • #7,864
  • Nov 3, 2015 7:34am Nov 3, 2015 7:34am
maybe we,ll get our money before the end of the year !!!
  • #7,865
  • Nov 3, 2015 7:34am Nov 3, 2015 7:34am
also has anyone else had the fscs survey emails?
  • #7,866
  • Nov 4, 2015 3:06am Nov 4, 2015 3:06am
Quoting ssnetwork
Has anyone received their 45% yet? just spoke with them and the guy said it could be this month and to contact them again in December if not heard anything.
not yet brother
  • #7,867
  • Nov 4, 2015 5:52am Nov 4, 2015 5:52am
From my experience, it's best to send [email protected] stating your frustrations ... then your case will get into escalation team to handle. Keep pressing them till the payment comes
I called fscs almost weekly until my case is handled by the escalation team.
Good luck guys!
  • #7,868
  • Nov 4, 2015 7:03am Nov 4, 2015 7:03am
Quoting trader2077
From my experience, it's best to send [email protected] ("[email protected]") stating your frustrations ... then your case will get into escalation team to handle. Keep pressing them till the payment comes I called fscs almost weekly until my case is handled by the escalation team. Good luck guys!

Thanks have you received your 45% yet?
  • #7,869
  • Nov 4, 2015 10:12am Nov 4, 2015 10:12am
Quoting ssnetwork
also has anyone else had the fscs survey emails?
Yes, got one. I don't know if I attend, it's basically wasted time for me (don't really care for the 60 quid they offer)
  • #7,870
  • Edited 3:24am Nov 16, 2015 12:18am | Edited 3:24am
Quoting m1nich
{quote} Thanks Cynosure. How did you get in contact with Nathan George. Service Desk?
You can contact him on
{ email address deleted by staff }

0207 375 8604. Cheers
  • #7,871
  • Nov 16, 2015 12:25am Nov 16, 2015 12:25am
Quoting ssnetwork
Has anyone received their 45% yet? just spoke with them and the guy said it could be this month and to contact them again in December if not heard anything.
Yes, I have received my 45% balance of my money. I never had any CHF trade but I was on GBPUSD when the insolvency was announced.
Cheers
  • #7,872
  • Nov 19, 2015 11:21am Nov 19, 2015 11:21am
Still no money... email every week and the same excuses....donīt know what else to do.
  • #7,873
  • Nov 25, 2015 5:52am Nov 25, 2015 5:52am
Has anyone who had to submit forms to the FSCS been paid yet?

I sent my forms back a month and a half ago and still waiting... They have confirmed forms have been received but it is still under review..
  • #7,874
  • Nov 25, 2015 10:01pm Nov 25, 2015 10:01pm
Quoting papamax
Has anyone who had to submit forms to the FSCS been paid yet? I sent my forms back a month and a half ago and still waiting... They have confirmed forms have been received but it is still under review..
Same here,
Under review
  • #7,875
  • Nov 26, 2015 12:30am Nov 26, 2015 12:30am
Quoting papamax
Has anyone who had to submit forms to the FSCS been paid yet? I sent my forms back a month and a half ago and still waiting... They have confirmed forms have been received but it is still under review..
Same here, under review of the case handler since 20. October 2015.
No trades at 15.Januar 2015: As long as it takes until now - I guess we will have a "yearly anniversary"

@3:33 min
Inserted Video


Regards
Ines
  • #7,876
  • Nov 26, 2015 7:06am Nov 26, 2015 7:06am
Hello Everyone,

Just to let everybody know, I got my full amount paid back a couple of days ago.
I live in Saudi Arabia.

I also received an email from FCSC telling me that a payment has been made.

Thought to share this with you.

Good luck!
  • #7,877
  • Nov 28, 2015 2:11pm Nov 28, 2015 2:11pm
I just open an account with Alpari and deposit money for FX, should I worry about that?
By failing to prepare, you are preparing to fail.
  • #7,878
  • Nov 29, 2015 12:20am Nov 29, 2015 12:20am
Quoting project13et
I just open an account with Alpari and deposit money for FX, should I worry about that?
Yes, You should worry
  • #7,879
  • Nov 29, 2015 7:40pm Nov 29, 2015 7:40pm
Just got my fund back from FSCS last thursday.... after multiple chasers and even file a complaint.

Once my complaint is filed, FSCS assigned a staff to follow up with the claims team.
I got paid after 1 month the staff is assigned to help me with the claims.

Before you ask, i have no trades in my Alpari acocunt on Jan 15 and i have to fill in paperwork because i have another account with Alpari with ZERO balance.
Due to the other ZERO balance account, i have to go through the paper application process.

Good luck everyone.

Regards
  • #7,880
  • Dec 3, 2015 8:30am Dec 3, 2015 8:30am
Still nothing
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