FXOpen Pending Order Problem (Lack of Transparency) | Forex Factory

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FXOpen Pending Order Problem (Lack of Transparency)

  • #1
  • First Post: Apr 3, 2015 8:29am Apr 3, 2015 8:29am
Dear all,

I have very serious problem with the honesty of FXOpen and I wonder if some of you was experience this issue also
Today i have 2 pending short at USDJPY just before NFP at price 119.433 and 119.399 but why both of my sell order after my order triggered it become 119.00 ?? both of my order risk 7% each with SL at 120.349 and 119.916 and I am witnessed it with my eyes how can suddenly my sell order change itself become 119.00 ?
now I am set my stoploss at 119.00 for prevent any further damaged...

This is not the the first time my pending order after triggered changed and I wonder any member experience this same issue ? this is quite serious problem as it prove to be truly dishonest company
  • #2
  • Apr 3, 2015 8:59am Apr 3, 2015 8:59am
Quoting DailyChart
Dear all, I have very serious problem with the honesty of FXOpen and I wonder if some of you was experience this issue also Today i have 2 pending short at USDJPY just before NFP at price 119.433 and 119.399 but why both of my sell order after my order triggered it become 119.00 ?? both of my order risk 7% each with SL at 120.349 and 119.916 and I am witnessed it with my eyes how can suddenly my sell order change itself become 119.00 ? now I am set my stoploss at 119.00 for prevent any further damaged... This is not the the first time my pending...
I just close one of my order at 119.00 while waiting FXOpen replied..its very risky as it doesnt provide any transparency,I dont mind to accept my loss but I am very mind if the broker didnt provied honesty with clients
  • #3
  • Apr 3, 2015 9:01am Apr 3, 2015 9:01am
and here is my order just

close one order left one set the SL at 119.00 now as i do not expect a good responded from FXOpen and they will have their own excuses but i hope not so
Attached Image (click to enlarge)
Click to Enlarge Name: FXOPEN.png Size: 5 KB
  • #4
  • Apr 3, 2015 12:17pm Apr 3, 2015 12:17pm
Quoting DailyChart
and here is my order just close one order left one set the SL at 119.00 now as i do not expect a good responded from FXOpen and they will have their own excuses but i hope not so {image}
an order result in profit ended in BE and small profits,very well FXOpen...this is how you running your business
  • #5
  • Apr 3, 2015 8:29pm Apr 3, 2015 8:29pm
Dear all,

Starting now I am will screenshot every my pending order and once it hit we can see how FXOpen changed our price order..so public will see how they running their system
  • #6
  • Apr 3, 2015 9:43pm Apr 3, 2015 9:43pm
Quoting DailyChart
Dear all, Starting now I am will screenshot every my pending order and once it hit we can see how FXOpen changed our price order..so public will see how they running their system
so they do this to you and your still trading with them
  • #7
  • Apr 4, 2015 1:45am Apr 4, 2015 1:45am
Quoting PoundTrader
{quote}so they do this to you and your still trading with them
Hi PT,

Its only one of my small account with high leverage at FXOpen and now I am will keep test and watch their honesty,do you experience the same problems before ?


Thanks
  • #8
  • Apr 6, 2015 1:21pm Apr 6, 2015 1:21pm
Very Well,

3 days over no responded from FXOpen regarding this problem
  • #9
  • Apr 6, 2015 10:24pm Apr 6, 2015 10:24pm
7/4/2015 Pending Order
Attached Image (click to enlarge)
Click to Enlarge Name: Order.png Size: 5 KB
  • #10
  • Apr 7, 2015 7:02am Apr 7, 2015 7:02am
Quoting DailyChart
7/4/2015 Pending Order {image}
Today Order succesfully executed without any big slippage,but still no answer email from FXOpen side
Attached Image (click to enlarge)
Click to Enlarge Name: Execute.png Size: 6 KB
  • #11
  • Apr 7, 2015 11:42pm Apr 7, 2015 11:42pm
Update New Pending Order

and already 5 days FXOpen didnt replied my email since my complaint made
Attached Image (click to enlarge)
Click to Enlarge Name: Order.png Size: 2 KB
  • #12
  • Jul 3, 2015 9:04am Jul 3, 2015 9:04am
No Replied from FXOpen till now from the date I am post
and you guys should know what kind of broker they are
  • #13
  • Jul 25, 2015 1:16am Jul 25, 2015 1:16am
I am having similar problem. I put buy stop at 1.08701 and the price I received was 1.08719. Hoping to get clarification from them soon.
I also did check historical ticks and found out that it Ask hit 1.8708 before 1.8719 by 2 seconds... Not sure if this is normal..
This question was raised to a friend on other brokers and he said he would get the exact stop price even during news period.
  • #14
  • Jul 30, 2015 7:42am Jul 30, 2015 7:42am
I have received clarification. The stop order had slippage range and when the order was submitted to LP this price was received and yes, it's true that it's within slippage range.
  • #15
  • Aug 11, 2015 8:41am Aug 11, 2015 8:41am
Quoting ram007
I have received clarification. The stop order had slippage range and when the order was submitted to LP this price was received and yes, it's true that it's within slippage range.
hi,
who are your fxopen?
fxopenuk or fxopennz or fxopenau?
anyway they share their environment.
  • #16
  • Aug 11, 2015 9:59am Aug 11, 2015 9:59am
43 pips slippage during NFP is not bad. Other Australian brokers may fill your order 100 -200 pips away from the entry u set.

Avoid NFP.
  • #17
  • Aug 11, 2015 1:00pm Aug 11, 2015 1:00pm
Even their ECN spread is reaching around 0.9 to 2 pips which is ridiculous (addition of commission it comes to 2.7 Pips for ECN). I am seeing this increase after the SWISS CHF announcement. I think there is something fishy going on with this broker. I am doubting that they are going to Bankruptcy. Coz they are Cheating now all the customers. Also the Australian customer chat is offline 24x7. Fingers crossed.
  • #18
  • Aug 11, 2015 1:30pm Aug 11, 2015 1:30pm
Quoting fxolive
Even their ECN spread is reaching around 0.9 to 2 pips which is ridiculous (addition of commission it comes to 2.7 Pips for ECN). I am seeing this increase after the SWISS CHF announcement. I think there is something fishy going on with this broker. I am doubting that they are going to Bankruptcy. Coz they are Cheating now all the customers. Also the Australian customer chat is offline 24x7. Fingers crossed.
hi,
they are cheating now ?
do you have any proof?
  • #19
  • Aug 11, 2015 7:40pm Aug 11, 2015 7:40pm
Quoting entheos
{quote} hi, they are cheating now ? do you have any proof?
why you are asking for proof? you can just log on to the home page and OPEN your eyes to see their spread on ECN. Your post doesn't make any sense buddy.
  • #20
  • Aug 12, 2015 1:54am Aug 12, 2015 1:54am
Quoting fxolive
{quote} why you are asking for proof? you can just log on to the home page and OPEN your eyes to see their spread on ECN. Your post doesn't make any sense buddy.
hi,
thank you.
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