DislikedThey do not answer e-mails.
They do not answer questions on their forums (especially concerning their api).
They make me sick.. Never came across such idiots.Ignored
I just went on Skype and asked about their process of answering emails and this was the official reply:
"We deploy a ticketing system (we were among the first in the industry to deploy such a solution and many other followed later) where every request is assigned a ticket id and eventually escalated to a supervisor if not answered. The system uses a time counter where tickets are handled according our SLA. We do have another system of survey showing more than 90% of customers satisfied with the level of service received."
They also said that they do not answer questions on their forums (especially concerning their API). The forum is for discussion purposes only.
Hope this helps.