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Alpari.co.uk Discussion

  • #5,621
  • Mar 31, 2015 3:51am Mar 31, 2015 3:51am
Quoting brinks
{quote} Hi i'm in the same position as you. I have emailed and get the standard email reply saying you will have to wait for the client portal to become available. It is a joke.
Don't know what to say man....i already received 15 days ago...the email confirmed than i agreed my funds and passed to fscs.
myfxbook: neoxis
  • #5,622
  • Mar 31, 2015 3:56am Mar 31, 2015 3:56am
Quoting neoxis
Guys i will stay with fscs is better...they cannot do anything for release the funds first than kpmg or fscs. So is not worth it for me. For sure with the new entry etx our funds increase speed for come to us.
No problem thanks

I'm sure we will get our chance shortly i did put in a paper claim just in case.
  • #5,623
  • Mar 31, 2015 4:02am Mar 31, 2015 4:02am
Quoting brinks
{quote} No problem thanks I'm sure we will get our chance shortly i did put in a paper claim just in case.
I still have not had access to the portal either, it is getting a bit f'ing annoying now. There is no reason it should take this long.


Quoting Spekulant
I'm curios! None seems to have an account here with ETX? Or exp? ETX > alpari or vice versa? Cheers!

i had had an accout with etx for 2 years before alpari. Etx are very good
  • #5,624
  • Mar 31, 2015 4:38am Mar 31, 2015 4:38am
Quoting verv
{quote} I still have not had access to the portal either, it is getting a bit f'ing annoying now. There is no reason it should take this long. {quote} i had had an accout with etx for 2 years before alpari. Etx are very good

Yes very annoying,I take it the longer they drag it out the more they make.
  • #5,625
  • Mar 31, 2015 5:29am Mar 31, 2015 5:29am
another waste of time with this etx... WE WANT MONEY BACK NOT OFFERS FROM ADVERTISERS!
myfxbook: neoxis
  • #5,626
  • Mar 31, 2015 5:36am Mar 31, 2015 5:36am
No mail yet for the claim portal, but I got the one pointing to the ETX promo video. They better send me some hookers to convince me to keep my money there.
  • #5,627
  • Mar 31, 2015 5:40am Mar 31, 2015 5:40am
I'm in talking with etx support on twitter, as i said they confirmed they must wait kpmg/fscs on their decision for issue funds on to them/us
myfxbook: neoxis
  • #5,628
  • Mar 31, 2015 5:46am Mar 31, 2015 5:46am
Hi Guys,
I'm staying with the FSCS option because it said in the email from KPMG regarding ETX that funds would not reach clients any quicker by going with ETX. I already have a live account with ETX but I don't use it. I found trade execution on their MT4 platform for me was poor. It didn't seem to connect to their (single) server properly, connection bars at the bottom right were green top and red bottom. Should be green and green for proper connection and I am in the UK. Every other broker's MT4 works fine for me. So I opened an account with ActivTrades instead.

I would be interested to know does ETX show more than 1 server for anyone else? Anyone else get good trade open and close without price error 3 times each time? My experience was the same on their demo MT4. I also requested a few times to get my leverage increased but their support said they wern't offering their advertised 400:1 after the CHF debacle. So again, I wasn't happy with that so I looked elsewhere.
  • #5,629
  • Mar 31, 2015 5:51am Mar 31, 2015 5:51am
Reply from FSCS than i received 1 week ago:

Dear Mr *****

Thank you for your recent enquiry about Alpari (UK) Limited.

FSCS is a rescue fund, which deals with claims for compensation against UK Regulated Financial Services Providers where:
• The firm is no longer trading, and
• It is unable (or likely to be unable) to meet claims itself. This is usually because they do not have sufficient funds to meet claims.
Alpari (UK) Limited entered the Special Administration Resolution regime on 19 January 2015. Richard Heis, Samantha Bewick and Mark Firmin of KPMG have been appointed Joint Special Administrators (JSAs)
The JSAs are contacting the majority of Alpari clients who:
• Held only cash balances on all of their accounts at 9:00 GMT, 15 January 2015;
and
• Did not make further trades.

These clients will receive an email from the JSAs, to invite them to access the JSA Claims Portal. Clients will be asked to agree the cash balance and make a claim through the portal.
An update explaining this has been given at www.kpmg.com/uk/alpari.
If you wish to make a separate claim for compensation to FSCS, please confirm this on the JSA Claims Portal. FSCS will pay valid claims based on the account balance(s) agreed on the JSA Claims Portal.
If you accept compensation from FSCS:
 Your entire claim to the JSAs will be transferred to FSCS;
 FSCS will receive any future dividends from the JSA that would otherwise have been payable to you;
 If your claim is larger than the FSCS compensation limit of £50,000 (GBP) you may be entitled to receive some or all of the dividends received by FSCS.
 Under the terms of the Special Administration Regulations, we will work with the JSAs to ensure the return of client assets as soon as is reasonably practicable.
myfxbook: neoxis
  • #5,630
  • Mar 31, 2015 6:00am Mar 31, 2015 6:00am
The claims portal says the FSCS will contact us in due course but it doesn't say HOW they will contact us? It could be via email or letter. So I am sitting twiddling my thumbs waiting for FSCS to contact me. I am also checking their 2015/news section on the fscs website regularly for any Alpari client updates. Nothing new so far...
  • #5,631
  • Mar 31, 2015 6:11am Mar 31, 2015 6:11am
Quoting maxvre
The claims portal says the FSCS will contact us in due course but it doesn't say HOW they will contact us? It could be via email or letter. So I am sitting twiddling my thumbs waiting for FSCS to contact me. I am also checking their 2015/news section on the fscs website regularly for any Alpari client updates. Nothing new so far...
Patience my friend. I guess they will contact us by email.
myfxbook: neoxis
  • #5,632
  • Mar 31, 2015 7:56am Mar 31, 2015 7:56am
Quoting brinks
{quote} Yes very annoying,I take it the longer they drag it out the more they make.
I'm not sure, I have emailed them asking for clarification about the situation.

I told them that some people who didnt have trades on the 15th and 16th still don't have access to the portal (you) and others who did have trades on the 15th and 16th where previously told they would have access to the portal by the end of march (me).

So I have asked what the delay was. I will let you know if they respond and what they say.
  • #5,633
  • Mar 31, 2015 8:10am Mar 31, 2015 8:10am
question to ETX
"when will former Alpari client will be operative
1. before FSCS release funds
2. after FCSC release funds"

there reply
"Thank you for your interest in ETX Capital. We have a dedicated team dealing with EX-Alpari clients who will be contacting you in the coming days with further information.

Should you have any questions in the meantime please do visit our FAQ's page at http://www.etxcapital.co.uk/welcome-alpari-clients/faq/

Kind Regards

Client Support"
Forex can only be understood backwards, but it must be traded forwards.
  • #5,634
  • Mar 31, 2015 8:17am Mar 31, 2015 8:17am
So is ETX rubbish?
  • #5,635
  • Mar 31, 2015 8:22am Mar 31, 2015 8:22am
Quoting prozor7
question to ETX "when will former Alpari client will be operative 1. before FSCS release funds 2. after FCSC release funds" there reply "Thank you for your interest in ETX Capital. We have a dedicated team dealing with EX-Alpari clients who will be contacting you in the coming days with further information. Should you have any questions in the meantime please do visit our FAQ's page at http://www.etxcapital.co.uk/welcome-alpari-clients/faq/ Kind Regards Client Support"
i already answered.
myfxbook: neoxis
  • #5,636
  • Mar 31, 2015 8:24am Mar 31, 2015 8:24am
Quoting verv
{quote} I'm not sure, I have emailed them asking for clarification about the situation. I told them that some people who didnt have trades on the 15th and 16th still don't have access to the portal (you) and others who did have trades on the 15th and 16th where previously told they would have access to the portal by the end of march (me). So I have asked what the delay was. I will let you know if they respond and what they say.

Thanks verv
  • #5,637
  • Mar 31, 2015 8:28am Mar 31, 2015 8:28am
Seems that there are no news
  • #5,638
  • Mar 31, 2015 9:44am Mar 31, 2015 9:44am
Just read this on ETX Capital Faq

What benefits are there if I opt to transfer my funds directly to ETX Capital?

If you opt to transfer your funds straight to ETX Capital you can begin trading as soon as we receive your funds, if your account was authorised with Alpari it is authorised with ETX Capital and you will not have to complete any further on-boarding. You can also take advantage of our welcome bonus and will have access to our knowledgeable, friendly and dedicated client support team.

So there will be no benefit at all in opening an ETX account, we still have to wait until the money is released... what a b$llocks
  • #5,639
  • Mar 31, 2015 9:50am Mar 31, 2015 9:50am
Quoting ewinner
Just read this on ETX Capital Faq What benefits are there if I opt to transfer my funds directly to ETX Capital? If you opt to transfer your funds straight to ETX Capital you can begin trading as soon as we receive your funds, if your account was authorised with Alpari it is authorised with ETX Capital and you will not have to complete any further on-boarding. You can also take advantage of our welcome bonus and will have access to our knowledgeable, friendly and dedicated client support team. So there will be no benefit at all in opening an ETX...

Yeah is what i said too.
myfxbook: neoxis
  • #5,640
  • Mar 31, 2015 9:57am Mar 31, 2015 9:57am
ah....so tired to wait......uff
myfxbook: neoxis
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