Anyone else lose active trades with their broker?

I had one open sell order and two other pending buy orders (on 3 charts/pairs) using the InterbankFX demo server.

I walked out of the room, came back like 5 minutes later and they were gone. No record of them being removed, they just vanished.

This is my chat transcript with them. Kind of useless and worrisome at the same time. Anyone else have this happen before? My orders still haven't returned.

Jason

info: Please wait for a site operator to respond.
info: You are now chatting with 'Client Services'
Client Services: Hello, this is Adam. What can I do for you?
you: Yes, I have a question. I had an open order on one chart and two pendings on another. I left and came back 5 mins later and they were gone
you: no record of them being removed in MT4
you: what happened?
you: this is a demo account
Client Services: I apologize, IT is doing some preventative maintenance on the demo server right now. The positions will be back to normal in just a moment
you: how often does this happen so I know?
Client Services: Not very often at all
you: and does this happen on live accounts?
Client Services: Currently our live servers are fully functional with no problems
you: ah, but that wasn't my question. :-) Do positions vanish on live accounts like they just did on the demo.
Client Services: And never come back? No
you: are trades missed as a result of this "down" time and is there a schedule of these events?
Client Services: Sorry, I don't follow your last question
you: for example, I had two pending buy orders. If the price moves to the entry points, will they be missed because they are not shown on the charts?
Client Services: All prices would be honored as set
you: ok, then can you tell me about how long the charts should be missing my orders?
Client Services: Since it shouldn't be missing it to begin with, I don't know an exact (or even a guess) amount of time, sorry
you: ok, last question. Is there a schedule of these maint times on your site somewhere? for both live/demo servers?
Client Services: Scheduled maintenance will always occur over the weekend when the market is closed. The only time maintenance will occur during live trading is when it can't be avoided
you: ok, well just a suggestion - don't know if you can do this, but knowing that is going to happen would be a big deal - I almost replaced my orders. If this were live, that would be a big problem don't you think?
Client Services: Absolutely
you: ok, well I guess I'll wait for my orders to return.. Should I let you know if they don't after a certain period of time?
Client Services: Yes, if you would like
you: ok.. bye then

I have a live account with them and all of the orders are there. There was a time when they lost all of the orders a few weeks ago when their server crashed due to an error in software that they received from Metatrader developers and IBFX stupidity of putting it into production without really testing it out well first. This was the only time though that this has happened on a live account and eventually I was able to get my money back for the orders I had. It was a lot of work, because their customer support didn't handle that situation well. Overall, however they are just like every other broker - works most of the time, but you still have to keep an eye on it.

If they are doing something, it is good that they are doing it on the demo servers instead of the live ones. If you really want to check out their production environment, you can just open a live account and trade micro lots if you don't have a lot of money. That's like pennies per trade.

Hello,

I didn't lose any trade on interbankfx live server last night (I actually picked up nice profit last night while I was sleeping).
But I also run a demo on the metaquotes demo server. The metaquotes demo server wiped out everything - every bits(all histories, 12 working orders, basically everything). Maybe the MT4 needs some update and they run it on the demo server - I don't know....but I have to test the demo all over again - (my fault as well, I should have check it everyday and noted down the win/lose instead to let it run without taking the records for 2 weeks).

I had 4 open trades all in the black gone, also lost all account history.
Thankfully it was on the demo or I would have gone ballistic.

Same here. Had several open positions and orders vanish from two seperate machines I was running demos on. (3 if you include my machine at work )

I've been with IBFX for almost a year now and this is the first time I've seen such a thing.

That's a lie!!! On a Live account, I had a Buy Stop order on GBP-USD recently and it was triggered 51 pips after my specified price. A similar order on EUR-USD was triggered 45 pips later, just as the market turned down. So, (you guessed it) I lost money that I would have made!!!! Their excuse? "When the Buy Stop is activated, it becomes a market order. A buy stop does not guarantee you a certain price. The buy stop simply turns your order into a market order. The order is then processed and filled at the market price.