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FXCM Discussion

  • #4,761
  • May 16, 2014 5:37am May 16, 2014 5:37am
Quoting Jason Rogers
{quote} {quote} Hi Bogi, we haven't made any changes on our end recently. Can you confirm the build number of your MT4 platform? (go to Help > About)
It gets me this.
Attached Image
  • #4,762
  • May 16, 2014 8:44am May 16, 2014 8:44am
Hi Guys

I don know is it the right place to discuss .i am seeing in FXCM they executed the order at at least i pip away what their tick chart shows .

It looks their are doing some unfair tricks with traders. to day i noticed in two trades they executed the price which even did not reach at that minute chart. one was sell and other was buy in both they ripped 1 pip extra what their chart shows.

Any way i am going to make official complaint to regulatory authority let them investigate.

Is this happened with any one as well

If this the not right place i will remove form here.

Regards
  • #4,763
  • May 16, 2014 10:55am May 16, 2014 10:55am
Is this the UK version of FXCM? Just curious.
  • #4,764
  • May 16, 2014 4:07pm May 16, 2014 4:07pm
Quoting mkfx
Hi Guys I don know is it the right place to discuss .i am seeing in FXCM they executed the order at at least i pip away what their tick chart shows . It looks their are doing some unfair tricks with traders. to day i noticed in two trades they executed the price which even did not reach at that minute chart. one was sell and other was buy in both they ripped 1 pip extra what their chart shows. Any way i am going to make official complaint to regulatory authority let them investigate. Is this happened with any one as well If this the not right place...
Hi Mkfx,

You've come to the right place. First, let me begin by saying that if you ever have questions about the execution of a particular order, you can file a trade inquiry and it will be reviewed by the Trade Audit Committee. If there was an error in our trade execution, FXCM will make the appropriate correction to your account.

That said, I'm happy to answer your questions here as well. However, for your security, I won't be able to discuss your personal account details, since this is a public forum. If you could provide the following information, it would help me greatly in determining what happened.

  1. What platform are you using? (Trading Station, MT4, Ninja Trader, etc.)
  2. Are you on our No Dealing Desk (NDD) or dealing desk forex execution?
  3. What currency pair were you trading?
  4. At what price and time was your order executed? (please specify time zone)


Thanks,
Jason

  • #4,765
  • May 16, 2014 4:26pm May 16, 2014 4:26pm
Quoting dan89
{quote} Hi Jason, I have tried uninstalling and re installing flash player but ive still got the same problem. Im not sure how to change the firewall settings but Im sure its not that. I have been using both TS and WEB for a long time and this problem suddenly occured just a few days ago. Dan
Hi Dan, please use our toll-free number in the UK to call our live support team: 0808 234 8789. They will be able to walk you through suggestions in real time to troubleshoot this issue.
  • #4,766
  • May 16, 2014 4:39pm May 16, 2014 4:39pm
Quoting BogiFX
{quote} It gets me this. {image}
Hi Bogi,

That's the same version of MT4 that I'm using on my computer. It's possible the error is with the settings on one of the EAs or indicators you're running. It could also be that you have too many charts, lines or bars open at once and it's bogging down the platform. At this point, it would be best if you contacted our live customer support, so they can walk you through some suggestions in real time either by phone or live chat.
  • #4,767
  • May 16, 2014 5:44pm May 16, 2014 5:44pm
Quoting Jason Rogers
{quote} Hi Bogi, That's the same version of MT4 that I'm using on my computer. It's possible the error is with the settings on one of the EAs or indicators you're running. It could also be that you have too many charts, lines or bars open at once and it's bogging down the platform. At this point, it would be best if you contacted our live customer support, so they can walk you through some suggestions in real time either by phone or live chat.
Ohh..Maybe my platform lags because i added some Auto Trading systems and they got messed up.I will re-install it them.Thanks for your help Jason .
  • #4,768
  • May 16, 2014 6:22pm May 16, 2014 6:22pm
Quoting BogiFX
{quote} Ohh..Maybe my platform lags because i added some Auto Trading systems and they got messed up.I will re-install it them.Thanks for your help Jason .
My version i downloaded for test MT4 is version 4, build 646. This one maybe needs to be updated. My other brokers have this version too. When you open platform, if it ask you to make changes, let it make changes, it should update automatically. I think I have UK version. Sometimes adding too many indicators or expert advisors can freeze your platform, especially when is high volatility. It can freeze during high impact news... But this is with many brokers.
  • #4,769
  • May 16, 2014 8:26pm May 16, 2014 8:26pm
I updated my mt4 to 646 and now it looks good but we will see on monday.
Attached Image
  • #4,770
  • May 16, 2014 9:31pm May 16, 2014 9:31pm
HI Jason

It seems FXCM have done something with their data which has messed up the trade explores. I can only get my history to display my curve from the start of last week.

This is quite annoying as now i can't view my actual trading statistics through the trade explorer function here on forex factory. Will this be fixed or is this situation a permanent one?
like totally failure brah
  • #4,771
  • May 17, 2014 6:53am May 17, 2014 6:53am
Quoting simonb
HI Jason It seems FXCM have done something with their data which has messed up the trade explores. I can only get my history to display my curve from the start of last week. This is quite annoying as now i can't view my actual trading statistics through the trade explorer function here on forex factory. Will this be fixed or is this situation a permanent one?
Did you set a "Custom Start" on your trade explorer? Doing so will cause the trade explorer to only include stats from the specified date and forward.

http://www.forexfactory.com/userguid...trade_explorer and scroll to the "Custom Start" section.
  • #4,772
  • May 17, 2014 8:25am May 17, 2014 8:25am
Hello. Just entered this very helpful forum. Would like to ask you something: The ITA40 index had a RollB of +26.5€ on Friday night. What will be the impact for someone having 30 lots of long (B) position? And when will this appear? Will this be seen on Monday morning or on Wednesday???
  • #4,773
  • Edited 10:16pm May 18, 2014 12:40am | Edited 10:16pm
Quoting Venice
{quote} Did you set a "Custom Start" on your trade explorer? Doing so will cause the trade explorer to only include stats from the specified date and forward. http://www.forexfactory.com/userguid...trade_explorer and scroll to the "Custom Start" section.
Thanks for the suggestion Venice but I think the issue is an internal one. Got this message from Forex Factory.

Attachment
like totally failure brah
  • #4,774
  • May 18, 2014 12:58pm May 18, 2014 12:58pm
Showing more data now but only from the start of the month. May as well change brokers, very irritating. Will have to go back to manually entering my trades in a spreadsheet.

Can an I still look up my entire trade history? Probably not
like totally failure brah
  • #4,775
  • May 19, 2014 4:38am May 19, 2014 4:38am
I'm currently using TS2 with one-click trading switched on. A couple of times I've inadvertently closed a trade, for example when I've been looking at a different window and clicked on the TS2 window to get it back in focus, it's cost me. Any chance of having an extra option on one-click to require confirmation just on closing a trade - Would it be possible to put this in as an enhancement request maybe?
Full-time trader and loving it!
  • #4,776
  • May 19, 2014 6:09am May 19, 2014 6:09am
Quoting simonb
{quote} Thanks for the suggestion Venice but I think the issue is an internal one. Got this message from Forex Factory. 1429188
Oops,I was not meant to post that publicly, sorry to the FF team member who sent me that message.
like totally failure brah
  • #4,777
  • May 19, 2014 12:27pm May 19, 2014 12:27pm
Quoting RabbitWolf
{quote} My version i downloaded for test MT4 is version 4, build 646. This one maybe needs to be updated. My other brokers have this version too. When you open platform, if it ask you to make changes, let it make changes, it should update automatically. I think I have UK version.
Hi RabbitWolf,

If you run the installation file for MT4 from FXCM's website, you will automatically receive the latest version available from MetaQuotes which is currently build 646.

However, if you already have a copy of MT4 installed on your computer and it's considered sufficiently up-to-date, such as build 625 at the time of this post, the MT4 updater on the platform will not automatically ask you to update to a newer version. That helps to prevent too many updates from occurring, since several builds have been released in quick succession over the past few months.

You will still be prompted to receive updates when your existing copy of MT4 is considered out-of-date or an essential update has been released.
  • #4,778
  • May 19, 2014 1:50pm May 19, 2014 1:50pm
Quoting 2620231296
Hello. Just entered this very helpful forum. Would like to ask you something: The ITA40 index had a RollB of +26.5€ on Friday night. What will be the impact for someone having 30 lots of long (B) position? And when will this appear? Will this be seen on Monday morning or on Wednesday???
Hello and welcome to the forum

The high RollB for ITA40 that you noticed last Friday was due to a large dividend. If you were long 30 lots, heading into the 5pm New York Time close on Friday, then you would have seen 30 times that amount credited to your account shortly thereafter. The rolls for ITA40 have reverted back to normal today.

For more information about how dividends impact the rollover amount please read the CFD Product Guide.
  • #4,779
  • May 19, 2014 2:06pm May 19, 2014 2:06pm
Quoting simonb
HI Jason It seems FXCM have done something with their data which has messed up the trade explores. I can only get my history to display my curve from the start of last week. This is quite annoying as now i can't view my actual trading statistics through the trade explorer function here on forex factory. Will this be fixed or is this situation a permanent one?
Quoting simonb
{quote} Thanks for the suggestion Venice but I think the issue is an internal one. Got this message from Forex Factory. 1429188
Quoting simonb
{quote} Oops,I was not meant to post that publicly, sorry to the FF team member who sent me that message.
Hi Simon,

Trade Explorer connects to your FXCM account using your MT4 login details. I'm not aware of any changes made on our end that could have affected that connection. The details of the message you received from Forex Factory are no longer visible in your post, presumably because that info was confidential. I hope the information that Forex Factory provided you has been able to resolve the issue. If not, please let me know, and I can look into this further for you.

Thanks,
Jason
  • #4,780
  • May 19, 2014 3:05pm May 19, 2014 3:05pm
Quoting Digitalis
I'm currently using TS2 with one-click trading switched on. A couple of times I've inadvertently closed a trade, for example when I've been looking at a different window and clicked on the TS2 window to get it back in focus, it's cost me. Any chance of having an extra option on one-click to require confirmation just on closing a trade - Would it be possible to put this in as an enhancement request maybe?
It's possible, but I'm concerned it might make the Trading Settings options (shown below) needlessly complex with limited use. As an alternative, have you considered switching from One-Click trading to Double-Click trading?

http://i.imgur.com/RMc4TyQ.png


With the Double-Click trading setting, you will still be able to bypass the confirmation window and automatically set stops and limits for faster order placement. However, you will have the added advantage of being able to use single clicks to select a window to focus on without inadvertently placing a trade.
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