Dislikedwho bought gold at 0.250. Weird chart (XAUUSD Daily). Looked like this at the open. refreshed my charts and they look normal. Anyone else experienced this on Alpari UK? {image}Ignored
Thank you for your post.
Alpari (UK) has multiple liquidity providers who stream prices to us. The best bid and ask prices are automatically fed into the platform.
In rare cases such as the one you have highlighted in your post, a price spike results due to a bad tick (or incorrect price) from the liquidity providers that makes it through into the price feed. Here an erroneous price was received on XAU/USD at market opening today 9/12/13. This affected a few of our accounts temporarily, however we adjusted their positions accordingly to reflect the correct market movement. Alpari (UK) merely reflects prices provided.
I apologise for any inconvenience that may have been caused. Should you have any other concerns, please feel free to contact our team on live-chat, via email or on +44 (0) 207 426 2900. We're here to help.
Alex
________
Alexander Chadwick
Alpari (UK) Representative