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  • #1,061
  • Jun 25, 2013 5:32am Jun 25, 2013 5:32am
I'm currently with Alpari UK using their MT4 platform. I have a micro account so I'm limited to trade a maximum of 8 lots per trade. Should I change to an ECN account and use MT5 or, should I stick with the MT4 platform and go for a Classic or Pro account? Any help would be appreciated.

Thanks
  • #1,062
  • Jun 25, 2013 5:39am Jun 25, 2013 5:39am
Hi remi05,

Quoting remi05
Are the MT4 classic and spread betting accounts 1 of the same? if they are not do the spreads differ?
Good question.

Spread betting has become very popular in the UK over the past few years. There's a good reason for that – all spread betting profits are tax free‡ in the UK and the Republic of Ireland, so you will keep all you make.

The spreads are the same as our Micro and Classic accounts as they have the same feed. But that's not all. On a spread betting account*, you can trade 34 currency pairs, seven indices and ten commodities. You can deposit on your account in GBP (British pound sterling), and start trading from only 10 pence per pip. And it takes just GBP250 to open a spread betting account*.

‡Any profits you make from spread betting are completely free of capital gains tax, stamp duty and income tax (for residents of the UK and the Republic of Ireland). UK and Irish tax laws are subject to change and individual circumstances may vary. Financial spread betting with Alpari UK is available to residents of the UK and the Republic of Ireland only.

*For UK and Republic of Ireland residents.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,063
  • Jun 25, 2013 5:40am Jun 25, 2013 5:40am
Hi Yoshimura / gmavridakis ,

Quoting Yoshimura
Hi Alex What happend with the pair USDNOK and USDSEK in ECN MT5 ? Volume for transaction have been change to 0.10 mini ..(0.01 before). It would be correct to prevent your customers..before changes !! Did you have more surprises like that at Alpari, for ECN MT5 account ? This approach is not very professional...
Quoting gmavridakis
Yes that happened to my account too. very frustating....
Thank you for your posts.

I've checked with our technical team and it appears there has been an administrative error on USDNOK and USDSEK. This has been corrected.

We apologise for any inconvenience caused.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,064
  • Jun 25, 2013 12:26pm Jun 25, 2013 12:26pm
Quoting Alpari UK
Hi remi05, {quote} Good question. Spread betting has become very popular in the UK over the past few years. There's a good reason for that – all spread betting profits are tax free‡ in the UK and the Republic of Ireland, so you will keep all you make. The spreads are the same as our Micro and Classic accounts as they have the same feed. But that's not all. On a spread betting account*, you can trade 34 currency pairs, seven indices and ten commodities. You can deposit on...

Alex do you have to live in the UK/deposit with UK registered card to benefit from the spread betting account?
  • #1,065
  • Jun 26, 2013 1:18am Jun 26, 2013 1:18am
Quoting remi05
{quote} Alex do you have to live in the UK/deposit with UK registered card to benefit from the spread betting account?
Hi remi05,

Financial spread betting with Alpari UK is available to residents of the UK and the Republic of Ireland only.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,066
  • Edited 3:18am Jun 26, 2013 2:51am | Edited 3:18am
Quoting Alpari UK
Hi remi05, {quote} Good question. Spread betting has become very popular in the UK over the past few years. There's a good reason for that – all spread betting profits are tax free‡ in the UK and the Republic of Ireland, so you will keep all you make. The spreads are the same as our Micro and Classic accounts as they have the same feed. But that's not all. On a spread betting account*, you can trade 34 currency pairs, seven indices and ten commodities. You...
Well this is not what I was told when I spoke to your office recently. I have live and demo account spread betting with Alpari UK and only have access to one index and 26 currency pairs. No commodities. Your statement is in line with what is advertised on the Alpari web site but in reality is incorrect - I hope you can prove that I am wrong as I trade commodities. Please confirm either way. Thanks.

Edit: This is the latest version of MT4 downloaded from your site yesterday.
Attached Image (click to enlarge)
Click to Enlarge Name: alpari.png Size: 120 KB
  • #1,067
  • Jun 26, 2013 3:46am Jun 26, 2013 3:46am
Quoting claudia1
{quote} Well this is not what I was told when I spoke to your office recently. I have live and demo account spread betting with Alpari UK and only have access to one index and 26 currency pairs. No commodities. Your statement is in line with what is advertised on the Alpari web site but in reality is incorrect - I hope you can prove that I am wrong as I trade commodities. Please confirm either way. Thanks. Edit: This is the latest version of MT4 downloaded from your site yesterday. {image}

Hi claudia1,

Thank you for your post.

I've just checked my spread betting account and was able to place trades on various commodities. If you are unable to do so, please send us an email at [email protected] , so that we can look into this further.

http://img818.imageshack.us/img818/5453/ktey.jpg

Alpari UK's range of commodity spread betting products includes copper, sugar, corn, soybean, light sweet crude, brent crude oil, gas oil, carbon emissions, gold and silver. Their contract specifications are available here.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,068
  • Jun 26, 2013 3:52am Jun 26, 2013 3:52am
Quoting Alpari UK
Hi claudia1, Thank you for your post. I've just checked my spread betting account and was able to place trades on various commodities. If you are unable to do so, please send us an email at [email protected] , so that we can look into this further. {image} Alpari UK's range of commodity spread betting products includes copper, sugar, corn, soybean, light sweet crude, brent crude oil, gas oil, carbon emissions, gold and silver. Their contract specifications are [url=" [url]http://www.alpari.co.uk/products/financial-spread-betting/commodities-spread-betting-specifications[/url]"]available...
Alex

Thanks for the quick reply. Your Market Watch looks a whole lot different to mine. I find emailing a waste of time as you go backwards and forwards for days and ultimately give up! Contact name and telephone number please?
  • #1,069
  • Jun 26, 2013 4:00am Jun 26, 2013 4:00am
Quoting claudia1
{quote} Alex Thanks for the quick reply. Your Market Watch looks a whole lot different to mine. I find emailing a waste of time as you go backwards and forwards for days and ultimately give up! Contact name and telephone number please?
Perhaps you need to click show all on market watch window
  • #1,070
  • Jun 26, 2013 4:10am Jun 26, 2013 4:10am
Quoting Terraforce1
I'm currently with Alpari UK using their MT4 platform. I have a micro account so I'm limited to trade a maximum of 8 lots per trade. Should I change to an ECN account and use MT5 or, should I stick with the MT4 platform and go for a Classic or Pro account? Any help would be appreciated. Thanks
Go with an MT5 account as you can trade micro lots but there is no limit on lots. Also it has lower spreads than a classic account.
  • #1,071
  • Jun 26, 2013 4:12am Jun 26, 2013 4:12am
Quoting mitch77
{quote} Perhaps you need to click show all on market watch window
Good suggestion

Quoting claudia1
{quote} Alex Thanks for the quick reply. Your Market Watch looks a whole lot different to mine. I find emailing a waste of time as you go backwards and forwards for days and ultimately give up! Contact name and telephone number please?
To ensure all the instruments are visible on your marketwatch, right click your mouse and select the 'show all' option.
http://img607.imageshack.us/img607/9425/1auh.jpg


We're always happy to help. Feel free to contact us on +44 (0) 207 426 2900.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,072
  • Jun 26, 2013 4:45am Jun 26, 2013 4:45am
Hi Alex,

I cant trade XAUUSD at my mt5 account says trading disabled..

Thanks Giannis
  • #1,073
  • Jun 26, 2013 4:51am Jun 26, 2013 4:51am
Quoting mitch77
{quote} Perhaps you need to click show all on market watch window
problem solved! Thanks a lot.
  • #1,074
  • Jun 26, 2013 5:14am Jun 26, 2013 5:14am
Quoting gmavridakis
Hi Alex, I cant trade XAUUSD at my mt5 account says trading disabled.. Thanks Giannis
Hi Giannis,

Thank you for your post.

Could you send us a few more details at [email protected] . We'll be happy to look into this for you.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,075
  • Jun 26, 2013 5:16am Jun 26, 2013 5:16am
i am already contact live chat , they said metals down for technical reasons and i will be emailed as soon as fixed

Thanks

Giannis
  • #1,076
  • Jun 26, 2013 10:30am Jun 26, 2013 10:30am
I got 20pips slippage on EU in non news time, Is this normal? In chat the broker sais it could happened . . . wtf ?!
Has someone the same problem with Alpari?
SDPAFX(dot)com Knowledge-Base
  • #1,077
  • Jun 26, 2013 3:36pm Jun 26, 2013 3:36pm
Quoting remi05
{quote} Alex do you have to live in the UK/deposit with UK registered card to benefit from the spread betting account?
Hi Alex..

Thank you..i have seen at
morning the rectification. That's better , and thanks to do it quickly ..

Otherwise, i'm very satisfy after six month trading with Alpari..

no problem.
  • #1,078
  • Jun 26, 2013 3:49pm Jun 26, 2013 3:49pm
Quoting Alpari UK
Hi Yoshimura / gmavridakis , {quote} {quote} Thank you for your posts. I've checked with our technical team and it appears there has been an administrative error on USDNOK and USDSEK. This has been corrected. We apologise for any inconvenience caused. Alex ________ Alexander Chadwick Alpari (UK) Representative
Hi Alex..

Thank you..i have seen at
morning the rectification. That's better , and thanks to do it quickly ..

Otherwise, i'm very satisfy after six month trading with Alpari..

Regards.
  • #1,079
  • Jun 27, 2013 6:02am Jun 27, 2013 6:02am
Quoting gmavridakis
i am already contact live chat , they said metals down for technical reasons and i will be emailed as soon as fixed Thanks Giannis
I called client services because my MT5 price feed froze for several minutes yesterday, meaning that I could not manage my positions, and they promised to email me to let me know what the issue was. 24 hours later and nothing. This is at least 6 times that the feed has gone down in the last 4 weeks. I don't believe that it is an entirely different technical issue each time - if it is then Alpari's IT setup is riddled with problems - so it seems that after a month they have still not managed to correct this most basic of faults. No price feed, no ability to trade, no use to me!

I know I can call to open and close trades but that's hardly practical in fast-moving markets and because I scale in and out of trades I cannot possibly say how much I might have lost or not lost each time this happens so offering to refund any losses I might have incurred is of no help either.

I think I have given Alpari enough time to sort out their problems with MT5. When they don't even bother to reply to my complaints, it's clear that they are not interested in my custom. It's a live account with thousands rather than hundreds of pounds in and although I am sure they have many larger clients than me, it is enough money for me not to want to put up with shoddy service and the risk of losing trades due to technical hitches.

To sum up, I have had enough. Transferring funds out of my account and looking for a more reliable alternative.

I would advise anybody else that is considering opening an MT5 account with Alpari UK to think again. Tight spreads are of no use whatsoever if you can't put a trade on.
  • #1,080
  • Jun 27, 2013 7:50am Jun 27, 2013 7:50am
Quoting ukmanthailan
{quote} I called client services because my MT5 price feed froze for several minutes yesterday, meaning that I could not manage my positions, and they promised to email me to let me know what the issue was. 24 hours later and nothing. This is at least 6 times that the feed has gone down in the last 4 weeks. I don't believe that it is an entirely different technical issue each time - if it is then Alpari's IT setup is riddled with problems - so it seems that after a month they have still not managed to correct this most basic of faults. No price...

I switched to Alpari MT5 because of its low spread and more importantly, their exceptional client service. Far better than the slighlty unclued service of my previous US brokage firm.

I had a bad tick and got the credit in just a few hours after I contacted them, that's good... With one of my former brokers I had to wait nearly a week as their audit committee did an "investigation" into a bad tick that triggered my stop order once before they finally reimbursed me. Alpari has always been fast there.

Remember, tech problems happen to everyone (broker, client), it's how the broker deals with it that matters.
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