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  • #381
  • Apr 13, 2013 10:34am Apr 13, 2013 10:34am
Is there any chance to have the xemarkets server address to use my xemarkets account on MT5? I don't know if that is possible but it would be nice because MT5 has depth of market.
To fail is just an opportunity to learn
  • #382
  • Apr 15, 2013 1:22am Apr 15, 2013 1:22am
Quoting Tymedu
Is there any chance to have the xemarkets server address to use my xemarkets account on MT5? I don't know if that is possible but it would be nice because MT5 has depth of market.
Dear Tymedu,

You will not be able to connect to our servers using the MT5 platform because this platform is not supported at the moment. You can find the list of supported trading platforms by visiting the following link: http://www.xemarkets.com/platforms.

Best regards,
Andrey
  • #383
  • Apr 15, 2013 1:39am Apr 15, 2013 1:39am
Quoting XEMarkets
Dear Tymedu, You will not be able to connect to our servers using the MT5 platform because this platform is not supported at the moment. You can find the list of supported trading platforms by visiting the following link: http://www.xemarkets.com/platforms. Best regards, Andrey
Thanks for the prompt answer Andrey, have a nice week.
To fail is just an opportunity to learn
  • #384
  • Apr 18, 2013 2:53pm Apr 18, 2013 2:53pm
One of my clients complained to me that XeM has held up the opening of his account pending paperwork that has to be MAILED IN to the backoffice. He was never told this prior to sending in any funds.

This is for a SWIFT wire deposit of well over $10k, not a credit card.

I have to be honest here, this is the first time I've ever seen this type of behavior, especially with cleared funds. Credit card I could possibly understand some holdup. But cash? And all of a sudden the account manager's hands are tied?

I think a new rule needs to be put in place IMMEDIATELY that accounts must be verified FIRST before deposits are allowed. This protects both the company and the client. This after-the-fact nonsense from the backoffice department is not very comforting.

Moving forward, why would I recommend any large deposits (>$3k or so) with XeM going forward? I've never seen this happen with any other broker I have used, including instaforex.
Measure trends automatically with zero lag
  • #385
  • Apr 19, 2013 8:52am Apr 19, 2013 8:52am
Quoting ybfjax
One of my clients complained to me that XeM has held up the opening of his account pending paperwork that has to be MAILED IN to the backoffice. He was never told this prior to sending in any funds. This is for a SWIFT wire deposit of well over $10k, not a credit card. I have to be honest here, this is the first time I've ever seen this type of behavior, especially with cleared funds. Credit card I could possibly understand some holdup. But cash? And all of a sudden the account manager's hands are tied? I think a new rule needs to be put in place...
Dear ybfjax,

On rare occasions the backoffice department may require additional supporting documents in order to comply with certain regulations.

I would like to kindly ask you to send me the account number of your client via email ([email protected]) and I will do my best to resolve this issue as soon as possible.

Best regards,
Andrey
  • #386
  • Apr 22, 2013 5:13am Apr 22, 2013 5:13am
Dear ybfjax,

I still have not received the account number of the client from you. Please send it to [email protected].

Best regards,
Andrey
  • #387
  • Apr 23, 2013 12:56am Apr 23, 2013 12:56am
Quoting XEMarkets
Dear ybfjax, I still have not received the account number of the client from you. Please send it to [email protected]. Best regards, Andrey
The client wanted to handle the situation himself first. If I do receive another complaint or resolution to the matter, I will get in touch with you.
Measure trends automatically with zero lag
  • #388
  • Apr 25, 2013 12:43am Apr 25, 2013 12:43am
Hello. My account 52475. Bad broker no winthdraw 120$!!!
Problems))))
1. Opening of Multiple accounts from same household and/or IP address
2. Any form of arbitrage trading
3. News Trading/ Scalping
4. Opening of Duplicate accounts
5. Any other form of practice which may be deemed as fraudulen
Kind Regards, They are bunch of fraud stars that trade against you, they move your entry and make sure your trades are not executed!!!
  • #389
  • Apr 25, 2013 1:11am Apr 25, 2013 1:11am
Platform keeps disconnecting especially during volatile period!!!
  • #390
  • Apr 25, 2013 1:23am Apr 25, 2013 1:23am
Quoting multi888
Platform keeps disconnecting especially during volatile period!!!
+1!! Never happened to me before and I guess it's a server error but cmon!! Gaps, network cuts...

I had a GBPUSD short order and now I haven't and I closed 2 USDJPY orders and now I have them again! Wtf?
To fail is just an opportunity to learn
  • #391
  • Apr 25, 2013 1:35am Apr 25, 2013 1:35am
Quoting Tymedu
{quote} +1!! Never happened to me before and I guess it's a server error but cmon!! Gaps, network cuts... I had a GBPUSD short order and now I haven't and I closed 2 USDJPY orders and now I have them again! Wtf?
I was holding some usdjpy order and after the disconnection, they are gone. No one able to answer me from the Live chat, was told to contact my account manager but till now no reply. My order is in positive but now its gone, who is going to compensate me?
  • #392
  • Apr 25, 2013 1:49am Apr 25, 2013 1:49am
getting scared now.i made a deposit of $19.80 through liberty reserve.i got successful payment and my money was reflected in the account.after few minutes my balance returned to 0 and in account history also it dint show up that i made deposit.i contacted live chat and reply was late and they told backoffice will take care.its almost 2hrs and no reply till now.
  • #393
  • Apr 25, 2013 1:55am Apr 25, 2013 1:55am
Quoting zoomfire
getting scared now.i made a deposit of $19.80 through liberty reserve.i got successful payment and my money was reflected in the account.after few minutes my balance returned to 0 and in account history also it dint show up that i made deposit.i contacted live chat and reply was late and they told backoffice will take care.its almost 2hrs and no reply till now.
I am trading with this market marker for 3 years now and lately it seem their server having a big issues. I am in the process of changing to another company...goodbye Trading Point aka XEmarket.
  • #394
  • Apr 26, 2013 12:31am Apr 26, 2013 12:31am
multi888 and other members. I support you in moving to other broker. XEmarket aka trading point is one of worse broker I have ever seen. Delay is withdrawals, technical glitch happen everyday. Years in treading but new to XEmarket. All I can say XEmarket aka trading point is F***. Overall withdrawal takes about 7 working days. Other broker about 5 working days. This is based on my withdrawal with all the brokers I had.But this is final straw. Apr 25, 2013 730 - 1030 server time, they have missing transaction. Anyone close put or close order during that time may have this impact. It means if you are doing some transaction, it may be in "black hole' right now. After 24 hours they still have restore those missing transaction. Here is the official mail from XEmarket......stop trusting people with you money if they cant provide good service. Recommended brokers, FXPRO, ONANDA are the best so far of all i experience.Important NoticeDear Valued Client,You may have noticed that between 07:30 and 10:30 server time, trading history on your account might have not be showing trading activity if you have been opening or closing trades between those hours.More data centers have been added in a number of locations to enhance speed and synchronization delays might have occurred on your account.Our technicians are currently synchronizing all servers and data centers to post all trading activity which might not have been shown correctly on your account.Our customer support and technicians are standby to assist you if you have any questions or queries regarding your account.If you might need any assistance please contact us immediately through live chat or email. Regards,The XEMARKETS Team
  • #395
  • Apr 26, 2013 6:32am Apr 26, 2013 6:32am
Dear FF Members,

As some of you have already noticed that between 07:30 and 10:30 server time we had certain issues with our servers, trading history on your account might have not be showing trading activity if you have been opening or closing trades between those hours.

Our technicians are currently synchronizing all servers and data centers to post all trading activity which might not have been shown correctly on your account. More data centers have been added in a number of locations to enhance speed and synchronization delays might have occurred on your account.

Our customer support and technicians are standby to assist you if you have any questions or queries regarding your account. You can reach us at any time via Live Chat or email.

Best regards,
Andrey
  • #396
  • Apr 26, 2013 7:52am Apr 26, 2013 7:52am
Quoting XEMarkets
Dear FF Members, As some of you have already noticed that between 07:30 and 10:30 server time we had certain issues with our servers, trading history on your account might have not be showing trading activity if you have been opening or closing trades between those hours. Our technicians are currently synchronizing all servers and data centers to post all trading activity which might not have been shown correctly on your account. More data centers have been added in a number of locations to enhance speed and synchronization delays might have occurred...
so how is XE Market going to compensate us with this glitch? I have several open position which I could have make some money now its gone?
  • #397
  • Apr 26, 2013 1:07pm Apr 26, 2013 1:07pm
Quoting multi888
{quote} so how is XE Market going to compensate us with this glitch? I have several open position which I could have make some money now its gone?
Dear multi888,

If your trades were affected, I kindly ask you to contact our Customer Service department or your peronal account manager directly. Please do not forget to mention numbers of affected tickets.

Best regards,
Andrey
  • #398
  • Apr 26, 2013 8:25pm Apr 26, 2013 8:25pm
huge slippage during news..
bad broker.
  • #399
  • Apr 27, 2013 12:36pm Apr 27, 2013 12:36pm
Quoting jajano
huge slippage during news.. bad broker.
Dear jajano,

Slippage hardly ever occurs if you trade at XEMarkets. In volatile market conditions (i.e. during market-moving news events, or particularly in active markets) market orders get executed at market price if prices have not moved in the accepted latency times. However, when the price has moved significantly, you will be filled at the best price available. This can work out to be either in your favor or against it. Moreover, spreads may also widen. At XEMarkets we make every effort to keep these discrepancies as low and as rare as possible thanks to our partnerships with multiple liquidity providers.

You can read more details about our execution policy here: http://www.xemarkets.com/pdf/docs/XE...ion-Policy.pdf

Best regards,
Andrey
  • #400
  • Apr 29, 2013 12:56am Apr 29, 2013 12:56am
Quoting XEMarkets
{quote} Dear multi888, If your trades were affected, I kindly ask you to contact our Customer Service department or your peronal account manager directly. Please do not forget to mention numbers of affected tickets. Best regards, Andrey
They are asking if I have the Log or the screenshot for the purchase lots? This is crazy, who in the right mind keep screenshot of their purchase every now and then. I never expect such things will happen but it did with XE market. Since I don't have the Log or screenshot, they say I don't have a case. I'll have to accept it...this is how your company handle such issues?
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