Is there any chance to have the xemarkets server address to use my xemarkets account on MT5? I don't know if that is possible but it would be nice because MT5 has depth of market.
Is there any chance to have the xemarkets server address to use my xemarkets account on MT5? I don't know if that is possible but it would be nice because MT5 has depth of market.
Ignored
Dear Tymedu,
You will not be able to connect to our servers using the MT5 platform because this platform is not supported at the moment. You can find the list of supported trading platforms by visiting the following link: http://www.xemarkets.com/platforms.
Dear Tymedu, You will not be able to connect to our servers using the MT5 platform because this platform is not supported at the moment. You can find the list of supported trading platforms by visiting the following link: http://www.xemarkets.com/platforms. Best regards, Andrey
Ignored
Thanks for the prompt answer Andrey, have a nice week.
One of my clients complained to me that XeM has held up the opening of his account pending paperwork that has to be MAILED IN to the backoffice. He was never told this prior to sending in any funds.
This is for a SWIFT wire deposit of well over $10k, not a credit card.
I have to be honest here, this is the first time I've ever seen this type of behavior, especially with cleared funds. Credit card I could possibly understand some holdup. But cash? And all of a sudden the account manager's hands are tied?
I think a new rule needs to be put in place IMMEDIATELY that accounts must be verified FIRST before deposits are allowed. This protects both the company and the client. This after-the-fact nonsense from the backoffice department is not very comforting.
Moving forward, why would I recommend any large deposits (>$3k or so) with XeM going forward? I've never seen this happen with any other broker I have used, including instaforex.
One of my clients complained to me that XeM has held up the opening of his account pending paperwork that has to be MAILED IN to the backoffice. He was never told this prior to sending in any funds. This is for a SWIFT wire deposit of well over $10k, not a credit card. I have to be honest here, this is the first time I've ever seen this type of behavior, especially with cleared funds. Credit card I could possibly understand some holdup. But cash? And all of a sudden the account manager's hands are tied? I think a new rule needs to be put in place...
Ignored
Dear ybfjax,
On rare occasions the backoffice department may require additional supporting documents in order to comply with certain regulations.
I would like to kindly ask you to send me the account number of your client via email ([email protected]) and I will do my best to resolve this issue as soon as possible.
Hello. My account 52475. Bad broker no winthdraw 120$!!!
Problems))))
1. Opening of Multiple accounts from same household and/or IP address
2. Any form of arbitrage trading
3. News Trading/ Scalping
4. Opening of Duplicate accounts
5. Any other form of practice which may be deemed as fraudulen
Kind Regards, They are bunch of fraud stars that trade against you, they move your entry and make sure your trades are not executed!!!
{quote} +1!! Never happened to me before and I guess it's a server error but cmon!! Gaps, network cuts... I had a GBPUSD short order and now I haven't and I closed 2 USDJPY orders and now I have them again! Wtf?
Ignored
I was holding some usdjpy order and after the disconnection, they are gone. No one able to answer me from the Live chat, was told to contact my account manager but till now no reply. My order is in positive but now its gone, who is going to compensate me?
getting scared now.i made a deposit of $19.80 through liberty reserve.i got successful payment and my money was reflected in the account.after few minutes my balance returned to 0 and in account history also it dint show up that i made deposit.i contacted live chat and reply was late and they told backoffice will take care.its almost 2hrs and no reply till now.
getting scared now.i made a deposit of $19.80 through liberty reserve.i got successful payment and my money was reflected in the account.after few minutes my balance returned to 0 and in account history also it dint show up that i made deposit.i contacted live chat and reply was late and they told backoffice will take care.its almost 2hrs and no reply till now.
Ignored
I am trading with this market marker for 3 years now and lately it seem their server having a big issues. I am in the process of changing to another company...goodbye Trading Point aka XEmarket.
multi888 and other members. I support you in moving to other broker. XEmarket aka trading point is one of worse broker I have ever seen. Delay is withdrawals, technical glitch happen everyday. Years in treading but new to XEmarket. All I can say XEmarket aka trading point is F***. Overall withdrawal takes about 7 working days. Other broker about 5 working days. This is based on my withdrawal with all the brokers I had.But this is final straw. Apr 25, 2013 730 - 1030 server time, they have missing transaction. Anyone close put or close order during that time may have this impact. It means if you are doing some transaction, it may be in "black hole' right now. After 24 hours they still have restore those missing transaction. Here is the official mail from XEmarket......stop trusting people with you money if they cant provide good service. Recommended brokers, FXPRO, ONANDA are the best so far of all i experience.Important NoticeDear Valued Client,You may have noticed that between 07:30 and 10:30 server time, trading history on your account might have not be showing trading activity if you have been opening or closing trades between those hours.More data centers have been added in a number of locations to enhance speed and synchronization delays might have occurred on your account.Our technicians are currently synchronizing all servers and data centers to post all trading activity which might not have been shown correctly on your account.Our customer support and technicians are standby to assist you if you have any questions or queries regarding your account.If you might need any assistance please contact us immediately through live chat or email. Regards,The XEMARKETS Team
As some of you have already noticed that between 07:30 and 10:30 server time we had certain issues with our servers, trading history on your account might have not be showing trading activity if you have been opening or closing trades between those hours.
Our technicians are currently synchronizing all servers and data centers to post all trading activity which might not have been shown correctly on your account. More data centers have been added in a number of locations to enhance speed and synchronization delays might have occurred on your account.
Our customer support and technicians are standby to assist you if you have any questions or queries regarding your account. You can reach us at any time via Live Chat or email.
Dear FF Members, As some of you have already noticed that between 07:30 and 10:30 server time we had certain issues with our servers, trading history on your account might have not be showing trading activity if you have been opening or closing trades between those hours. Our technicians are currently synchronizing all servers and data centers to post all trading activity which might not have been shown correctly on your account. More data centers have been added in a number of locations to enhance speed and synchronization delays might have occurred...
Ignored
so how is XE Market going to compensate us with this glitch? I have several open position which I could have make some money now its gone?
{quote} so how is XE Market going to compensate us with this glitch? I have several open position which I could have make some money now its gone?
Ignored
Dear multi888,
If your trades were affected, I kindly ask you to contact our Customer Service department or your peronal account manager directly. Please do not forget to mention numbers of affected tickets.
Slippage hardly ever occurs if you trade at XEMarkets. In volatile market conditions (i.e. during market-moving news events, or particularly in active markets) market orders get executed at market price if prices have not moved in the accepted latency times. However, when the price has moved significantly, you will be filled at the best price available. This can work out to be either in your favor or against it. Moreover, spreads may also widen. At XEMarkets we make every effort to keep these discrepancies as low and as rare as possible thanks to our partnerships with multiple liquidity providers.
{quote} Dear multi888, If your trades were affected, I kindly ask you to contact our Customer Service department or your peronal account manager directly. Please do not forget to mention numbers of affected tickets. Best regards, Andrey
Ignored
They are asking if I have the Log or the screenshot for the purchase lots? This is crazy, who in the right mind keep screenshot of their purchase every now and then. I never expect such things will happen but it did with XE market. Since I don't have the Log or screenshot, they say I don't have a case. I'll have to accept it...this is how your company handle such issues?
