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Dukascopy

  • #2,221
  • Mar 14, 2013 4:04pm Mar 14, 2013 4:04pm
Dear Traders,

In order to obtain a fast answer from Dukascopy Bank SA please simply request a call back (free of charge) from our website or contact your Relationship Manager. As a matter of fact, although we like to read client feedbacks and discussions on Forex Factory’s forum, occasionally, it would be too time consuming to comment on every occasion given on such forums. We are sorry for that. Preparing and posting a response, which is public, require proper investigations/verifications that may take significant amount of time. For that reason and because of our confidentiality duties, we do not consider forums as regular channels of communication with our clients, our interventions remain exceptional, on a case by case basis and subject to our time availability.

Gravitus: we are sorry for the delay in reverting to you, your message had been missed.

Dukascopy Bank SA is committed to answer any questions from its clients shortly. In case your query remains unanswered, please contact us asap in order to remind us.

We highly appreciate your comments and feedback which help us to continuously improve the quality of our service.

Best regards,
Dukascopy Bank SA
  • #2,222
  • Mar 15, 2013 8:51am Mar 15, 2013 8:51am
Quoting bellieres
Dear Traders,

In order to obtain a fast answer from Dukascopy Bank SA please simply request a call back (free of charge) from our website or contact your Relationship Manager. As a matter of fact, although we like to read client feedbacks and discussions on Forex Factory’s forum, occasionally, it would be too time consuming to comment on every occasion given on such forums. We are sorry for that. Preparing and posting a response, which is public, require proper investigations/verifications that may take significant amount of time. For that...
Thank you!

And for people who are interested in the reply, I post it here, as long as it doesn't touch any private information.
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  • #2,223
  • Mar 16, 2013 12:12pm Mar 16, 2013 12:12pm
Quoting Gravitus
Thank you!

And for people who are interested in the reply, I post it here, as long as it doesn't touch any private information.
Thank you Gravitus. Will be really interested to know what Dukascopy says about it.
Make your losses in demo. Earn your profits live.
  • #2,224
  • Mar 20, 2013 1:32pm Mar 20, 2013 1:32pm
Quoting Bendover1960
I just today resumed trading with Dukas after about 1 year. I honestly really wanted to make them "my broker", despite some of the bad things I saw recently here regarding slippage. I was short AUD/US when Employment data came out. The market reacted against my position I had stops around the 1.0322 area and got filled at 1.0352 area. Now perhaps I am an idiot and do not understand the slippage control, which I had set at .2 pips. This whole slippage control, >>> I am not sure if i get that. You have a stop loss , to me it should get...

Dear Bendover1960,
According to your description of the issue, you would have placed slippage control .2 for a stop loss order executed during a news time. Please note that Dukascopy’s trading system does not allow to set any slippage control for stop loss orders (closing orders). The slippage control functionality is available only for entry stop orders (opening orders).

Concerning slippage on stop loss orders during news time, we would like to remind some facts to be considered when making an opinion. The stop loss level triggers the order on market at the exact moment when the price touches or goes through the specified level. The probability that the price during a news time will be quoted exactly on the level you have set and will freeze until your order is filled is, as you probably understand, extremely small. In the vast majority of cases, the stop loss gets triggered on a news time after the level has been already passed. In these cases slippage is predefined from the price movement mechanism. In other words it is predictable to notice slippage in news time situations. Considering the number of orders executed, the decrease of available liquidity and the higher volatility during news time, the probability of suffering significant slippage is automatically higher during those moments.

However, should traders consider that an order execution was not fair, they shall contact Dukascopy’s Support Desk and request an investigation. By the its code of ethics, Dukascopy analyses every complaint and considers compensation requests on a case by case basis.

Unfortunately, we could not identify any open complaint from you and we invite you to contact your Relationship Manager or to write to [email protected] or at [email protected].

Best regards

Dukascopy Bank SA

  • #2,225
  • Mar 27, 2013 3:11pm Mar 27, 2013 3:11pm
Can any of you guys that opened an account through an Introducing Broker let me know how the process went? Looking for the best % cashback I can get, at the moment that seems to be molecule6 with 45%.

But a lot of unknown IBs offer 49 or even 50%, but I worry about getting paid with them. Also as I understand it, once you signup the deduction of the rebates and their placement in your account is automatic so it doesn't really matter if you choose an unknown IB cos Dukascopy will pay you automatically? Am I wrong on this?

Any tips on how to get the most cashback back? Looking to open account under dukascopy swiss
  • #2,226
  • Mar 27, 2013 4:01pm Mar 27, 2013 4:01pm
Me - 2 years with Dukascopy. I have 49% back, automatically, every month, with no problem.
If IB stops to be IB - I thinks it's the only situation when you also loose your 49%. It can happen, even with molecXX, but I don't think it's common. I have no problems and worries about that.
  • #2,227
  • Mar 28, 2013 10:05am Mar 28, 2013 10:05am
Quoting qwerty633
Me - 2 years with Dukascopy. I have 49% back, automatically, every month, with no problem.
If IB stops to be IB - I thinks it's the only situation when you also loose your 49%. It can happen, even with molecXX, but I don't think it's common. I have no problems and worries about that.
tnx for the reply, where did u get 49 back? also is there an option for the IB to not pay you / or pay you less % or is it all processed automatically by dukascopy once u signup?
  • #2,228
  • Mar 28, 2013 12:11pm Mar 28, 2013 12:11pm
Quoting fxsafe6
tnx for the reply, where did u get 49 back? also is there an option for the IB to not pay you / or pay you less % or is it all processed automatically by dukascopy once u signup?
I would imagine the only risk with an IB is its reliability in paying you the rebates. Since your money is not with them so there is no issues of losing any money with them (I wouldn't go for any IB's that you have to deposit money with UNLESS they are heavily regulated by a reputable financial regulatory body). So it's a just a matter of them paying you the rebates on time on a consistent basis. And it's supposed to be automatic once you open a live account with Dukascopy with the mention of the IB and everything is verified. BUT mind you, anytime when they fail to pay you the rebates or fail to pay you on time, you will be paying the relatively high commission charged by Dukascopy at $3.5 on a standard lot, that's $7 round turn.
Make your losses in demo. Earn your profits live.
  • #2,229
  • Mar 28, 2013 2:58pm Mar 28, 2013 2:58pm
Ok, first, it is not an IB (broker) but IA, introducing agent. I don't have time to check it for sure now, but I'm convinced payment is automatic - there's no way for the IA to not pay you. You can probably still read on Dukascopy's website by yourself what to do to become their IA, there's not much to do. And once you choose you'll giving 45 or 49% to people who sign with you, you can't change it. And can't keep people's money, Dukascopy pays automatically 49% back to clients account and 1% to IA's. That's it.
Every month I have in my statement position like: "Deposit - IA Discount February 2013". My IA is "tools for trader" since 2011.02.
  • #2,230
  • Mar 31, 2013 4:54pm Mar 31, 2013 4:54pm
molecul6 and tools for traders a introducing agents not brokers and the rabate they offer for Dukascopy clients can be canceled any time.
  • #2,231
  • Mar 31, 2013 5:05pm Mar 31, 2013 5:05pm
Yeah, great info. So, what do you recommend and why?
  • #2,232
  • Apr 3, 2013 2:50pm Apr 3, 2013 2:50pm
Quoting qwerty633
Yeah, great info. So, what do you recommend and why?
Find another IA or IB which really are the same nowadays. With Dukascopy, there are PLENTY around. Here is a link of a rating page of IA/IB's if you want to find out more about them:

http://www.myfxbook.com/reviews/rebate-programs/17,1
Make your losses in demo. Earn your profits live.
  • #2,233
  • Apr 4, 2013 9:51am Apr 4, 2013 9:51am
Btw, €/$ Spread at the moment 0.2 - 0.3

How to opt out annoying user signatures ??
  • #2,234
  • Apr 4, 2013 1:16pm Apr 4, 2013 1:16pm
yep spread on ducascopy are much better now !
I remember 2 years ago it was not so good... maybe they add some extra liquidity or just competitors force that change
  • #2,235
  • Apr 6, 2013 11:32am Apr 6, 2013 11:32am
Dear All,
I am using Jforex (Dukascopy).

See the attached screen, both TP and SL are displayed as horizontal lines ... What I wanted is to see the BID/ASK value(s) for all my market orders on the chart as well. Is that possible?

And a second question, I enabled the "1 click" option, and disabled "verification" however i still need to pass through two screens to execute a market order. Any ideas hoe to remedy this?

Thanks,

S.
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  • #2,236
  • Apr 10, 2013 3:32pm Apr 10, 2013 3:32pm
if I open an account at dukascopy, why do I need an intermediary bank for the money transfer (from my personal account to the trading account)?
  • #2,237
  • Apr 10, 2013 3:54pm Apr 10, 2013 3:54pm
Quoting the si
if I open an account at dukascopy, why do I need an intermediary bank for the money transfer (from my personal account to the trading account)?
You only need one if "your" Bank does not have "direct" transacting with Dukascopy Bank.
Is your Bank a small local Bank somewhere?

J.
  • #2,238
  • Apr 10, 2013 4:13pm Apr 10, 2013 4:13pm
Quoting the si
if I open an account at dukascopy, why do I need an intermediary bank for the money transfer (from my personal account to the trading account)?
Does that realy matter ?

If it is so, it is so..
How to opt out annoying user signatures ??
  • #2,239
  • Apr 10, 2013 5:25pm Apr 10, 2013 5:25pm
I understand!
10x
@jeuro: my bank is one of the top 3 banks in romania.
  • #2,240
  • Apr 25, 2013 4:13am Apr 25, 2013 4:13am
Today 25Apr13 9am GMT. Dukascopy server down?
not been able to login Jforex.

what happen?
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