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Alpari.co.uk Discussion

  • #901
  • Feb 11, 2013 1:58am Feb 11, 2013 1:58am
Quoting DesertSky
Hi Simon,

Great question! I needed a broker that offered "Netting" of positions. Alpari also had a smaller spread on a exotic currency pair that I liked trading. Keep in mind i'm not saying that Fxdd was perfect. I had other issues with them. But they were great and honest on honoring my trades. I have also been spoiled with brokers in my years of trading, and didn't think that any broker would use these tactics. I'm coming to realize that out of the many variables that we have to choose from with brokers is you also have to way in their integortity...
Hi DesertSky,

Thanks for your response. I agree with you; I feel that any lack of immediate response/action on the trade desk will always be a negative, however, is this the case across the board with Alpari, meaning, if one had initiated a trade for example and then lost Internet connection and wished to telephone the trade desk to close all open positions would they tell us to write them an email or would they close all open positions immediately?

I think you're absolutely right, choosing a broker is a major minefield that we've all got to walk. The thing that makes me shiver whenever I hear mention of FXDD is this http://www.forexpeacearmy.com/forex-...fxdd-case.html

There's a trader who I have a lot of respect for who recently said that he's constantly moving his accounts around and testing/monitoring one broker against the other. It sounds very tiring but I have to say I'm resigned to the idea of this being an unavoidable element that we factor into our business plan.

All the best,

Simon
  • #902
  • Feb 11, 2013 9:37am Feb 11, 2013 9:37am
[quote=DesertSky;6436324]
Quoting DesertSky
Its hard to go to a broker where you dont know if your stop is going to be honored, and that if its not, the broker isnt go to take responibility for the trade, and the only way to get out the trade is to write a email and wait 5 days.
That situation would indeed be serious. And because really there's no way of guaranteeing anything in trading then presuming the trader wished to continue in the market I would suggest the best way forward would be to either day trade solely - i.e. manage all open positions manually, or in the case of swings/positions use a sequence of horizontal line alerts (I'm currently using one by a guy on here called "Tesla" if you wish to search out his thread where he made the indi available) connected via MT4's email setup to a mobile device (my alerts come straight through to my Blackberry).

At least then in the very worst case scenario one would be operating a 24/5 system that would alert the trader to get in front of his desk and assess whether or not the broker was filling stop orders and of course close manually if not.

I realise this is not the best scenario but I do feel that the more manual control we're able to take over our trading method the better.

All the best,

Simon
  • #903
  • Feb 18, 2013 12:32am Feb 18, 2013 12:32am
Please be aware that due to Presidents’ Day (George Washington’s birthday) in the US on Monday, 18 February 2013, trading hours on both 18 and 19 February will be affected for the following products:

http://img209.imageshack.us/img209/7...sidentsday.jpg

We're here to help, so if you have any questions, please contact Client Services at [email protected] or call +44 (0)20 7426 2900 (07:00-22:00 UK time, Monday-Friday).

________
Alexander Chadwick
Alpari (UK) Representative
  • #904
  • Feb 23, 2013 5:00pm Feb 23, 2013 5:00pm
Although I had re-quotes with them ( I had a micro account) they are the best broker I had so far. Costumer service was great and they proceed withdraws very fast. I would give them 9/10
I will become the World's best at my own style
  • #905
  • Feb 24, 2013 5:05am Feb 24, 2013 5:05am
hi Alpari UK,whether Alpari UK has branches in dubai and other places in the world??
  • #906
  • Feb 25, 2013 12:27am Feb 25, 2013 12:27am
Quoting Celente
Although I had re-quotes with them ( I had a micro account) they are the best broker I had so far. Costumer service was great and they proceed withdraws very fast. I would give them 9/10
Hi Celente,

Good to hear!

Quoting Mr.chia
hi Alpari UK,whether Alpari UK has branches in dubai and other places in the world??
Hi Mr.Chia,

No other financial sector is as large as forex and that is why we believe Alpari’s international presence is a distinct advantage. The Alpari companies work together so that you can take advantage of our combined expertise and the security that a global business can provide.

The Alpari companies serve our global clients from offices in over 20 countries. Locations include London, New York, Tokyo, Shanghai (Representative Office), Dubai, Moscow, Mumbai and Frankfurt.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #907
  • Feb 26, 2013 7:24am Feb 26, 2013 7:24am
EUR/USD

15:10 GMT 5 minuite chart

Out of curiosity as a 5 min trader could you please inform me why the alpari mt4 platform was jumping wildly and freezing for seconds when I compared it to my 2nd screen with Interbank mt4 euro 5 min chart which was moving smoothly and not so eratic.....I realise this was a news release period with US news out..... but curious and would like to know for future reference. Luckily I did not exit my trade due to using interbank screen as a reference.

many thanks.
.
  • #908
  • Feb 26, 2013 7:40am Feb 26, 2013 7:40am
Quoting Luds
EUR/USD

15:10 GMT 5 minuite chart

Out of curiosity as a 5 min trader could you please inform me why the alpari mt4 platform was jumping wildly and freezing for seconds when I compared it to my 2nd screen with Interbank mt4 euro 5 min chart which was moving smoothly and not so eratic.....I realise this was a news release period with US news out..... but curious and would like to know for future reference. Luckily I did not exit my trade due to using interbank screen as a reference.

many thanks.
Hi Luds,

Happy to help.

In order to investigate your query a little further, could you please email us a few more details – your account number, server and a screen shot.

Get in touch at [email protected] . We're here to help.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #909
  • Feb 26, 2013 8:07am Feb 26, 2013 8:07am
thanks for reply Alex...... yes shall send email this evening thanks.

Luds
.
  • #910
  • Mar 7, 2013 11:52pm Mar 7, 2013 11:52pm
http://static.alpari.co.uk/email_images/header_dst.jpg

Dear Trader,

Due to clock changes (Daylight Saving Time) in the US, Canada, Bahamas, Bermuda, Cuba, St Pierre & Miquelon, Haiti, Turks & Caicos Islands, Mexico and other countries this weekend, your trading hours may be affected. We’d also like to remind those of our clients who wish to trade using charts based on the New York closing prices that our daily charts will be out of alignment with the New York market close for three weeks from 10 to 29 March 2013. Once European Daylight Saving Time starts on 31 March, 22:00 GMT will once again coincide with the New York close at 17:00 EST.

Forex

Only on the following Fridays forex trading hours will be affected. On those days, forex trading will close at 23:00 MetaTrader time (EET, GMT+2). The Fridays on which this will take effect are:

15 March 2013
22 March 2013
29 March 2013

Precious metals, contracts for difference (CFD) and spread betting*

The following session times will be affected during the three-week period 10/03/2013-29/03/2013. All times are MetaTrader time (EET, GMT+2).
http://img585.imageshack.us/img585/1...ngtime2013.jpg

All opening and closing times return to normal on Sunday, 31 March 2013.

We're here to help, so if you have any questions, please contact Client Services at [email protected] or call +44 (0)20 7426 2900 (07:00-22:00 UK time, Monday-Friday).


________
Alexander Chadwick
Alpari (UK) Representative
  • #911
  • Mar 12, 2013 6:49am Mar 12, 2013 6:49am
EUR/US

Widest price difference between my 2 trading platforms today at same time stamp,,,, Alpari 1.3053 and Interbank 1.3068. Could you please inform me as to why this happens, is it to do with liquidity providers ?????

Many thanks,

Luds.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: eu5.gif Size: 73 KB
Click to Enlarge Name: inter eu55.gif Size: 67 KB
.
  • #912
  • Edited 9:35am Mar 12, 2013 7:39am | Edited 9:35am
Same problem as Luds here with MT4 Classic account from 15:10 to 15:50 there was a difference of 14 pips approx with wild gyrations with a big difference at one time of 26+ pips.
I have MT5 account too and prices were stable and correct all along but I got positions on the MT4 account and I wouldn't close without losing that 14 pips difference...
I was happy to finally get out of my longs at 1.30679, but the experience was really (really) frustrating.

I won't say anything bad because I'm using Alpari for years and I'm very satisfied with their excellent service, so I do understand that problems can exceptionally arise, but I really would like an explanation...

The most intriguing was the fact that the same broker could have 2 different prices on 2 of his own platforms (not talking about spread, but comparing bid to bid and ask to ask).

Make no mistake Alpari is a great broker and I really like them, never got real problems with them, service and withdrawal have always been very responsive, I just would like an explanation and the reassurance this won't happen again, markets are hard enough to trade without having to second guess the tools we use everyday.

Thank you.
Getting it right is NOT as important as not getting it wrong.
  • #913
  • Mar 12, 2013 8:00am Mar 12, 2013 8:00am
Quoting Luds
EUR/US

Widest price difference between my 2 trading platforms today at same time stamp,,,, Alpari 1.3053 and Interbank 1.3068. Could you please inform me as to why this happens, is it to do with liquidity providers ?????

Many thanks,

Luds.

Quoting fxswing
Same problem as Luds here with MT4 Classic account from 15:10 to 15:50 there was a difference of 14 pips approx with wild gyrations with a big difference at one time of 26+ pips.
I have MT5 account too and prices were stable and correct all along but I got positions on the MT4 account and I wouldn't close without losing that 14 pips difference...
I was happy to finally get out of my longs at 1.30679, but the experience was really (really) frustrating.

Here is a Screenshot showing both MT4 and MT5 platforms real accounts with the biggest price...
Hi Luds / fxswing,

I'm sorry to hear that you had difficulties. We received incorrect prices from one of our liquidity providers. This has subsequently been corrected.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #914
  • Mar 12, 2013 8:05am Mar 12, 2013 8:05am
Well, thats reassuring
How to opt out annoying user signatures ??
  • #915
  • Mar 12, 2013 8:17am Mar 12, 2013 8:17am
Quoting Alpari UK
Hi Luds / fxswing,

I'm sorry to hear that you had difficulties. We received incorrect prices from one of our liquidity providers. This has subsequently been corrected.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
Ok, looks like it was a one time event then, that's reassuring.

That's what I like with Alpari, they acknowledge the problems and are very responsive. Good job

Thank you.
Getting it right is NOT as important as not getting it wrong.
  • #916
  • Mar 13, 2013 4:02pm Mar 13, 2013 4:02pm
I dont know where to put suggestion, but will Alpari ever open a trading contest. Pretty much every broker have one. Could you please talk to you team about it..... and if possible could we have 3 months contests ( with other brokers, 30 days contests are too short and the winners wins because they get lucky, if it was 3 months, they would never last )

thank you in advance
I will become the World's best at my own style
  • #917
  • Mar 14, 2013 12:54am Mar 14, 2013 12:54am
Quoting Celente
I dont know where to put suggestion, but will Alpari ever open a trading contest. Pretty much every broker have one. Could you please talk to you team about it..... and if possible could we have 3 months contests ( with other brokers, 30 days contests are too short and the winners wins because they get lucky, if it was 3 months, they would never last )

thank you in advance
Hi Celente,

Thanks - your feedback means a lot, since we use it to improve our products. I'll pass this request on to management.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #918
  • Mar 14, 2013 1:02am Mar 14, 2013 1:02am
Quoting fxswing
Ok, looks like it was a one time event then, that's reassuring.

That's what I like with Alpari, they acknowledge the problems and are very responsive. Good job

Thank you.
My pleasure fxswing

Cheers,

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #919
  • Mar 14, 2013 4:16am Mar 14, 2013 4:16am
Quoting Alpari UK
Hi Celente,

Thanks - your feedback means a lot, since we use it to improve our products. I'll pass this request on to management.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
ok, thanks a lot
I will become the World's best at my own style
  • #920
  • Mar 14, 2013 9:52am Mar 14, 2013 9:52am
We're switching our MT4 and MT5 IP addresses to DNS references

Dear Trader,

We're continuously upgrading our systems so that we can offer you our fastest and most reliable services. We've now enhanced the service for our MetaTrader 4 (MT4) and MetaTrader 5 (MT5) clients by switching from Internet Protocol (IP) addresses to Domain Name Server (DNS) references. The update applies to both our Live and Demo accounts.

What do you need to do?

You shouldn't need to do anything because the changes have been implemented automatically. If, however, you need to input your DNS server reference manually, please choose the correct one from this list. Ensure that you select the server corresponding to your account type.


________
Alexander Chadwick
Alpari (UK) Representative
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