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Alpari.co.uk Discussion

  • #841
  • Jan 25, 2013 10:30am Jan 25, 2013 10:30am
Quoting guess121
Guys/Girls... I would not trade with Alpari... I have seen videos here of issues with disconnections and re-quotes and have suffered the same like someone else.

You will get the usual, email support and we will investigate, blah blah blah... useless once they have taken your money.

If you are a long term trader and execution and speed is not your priority, then trade with them.

Try for yourself and see.

For me... am looking for a new broker and we'll see how it goes with someone else.

Dont ask me stupid questions about providing evidence,...
Hi guess121,

I'm sorry you feel this way. However, I'd like you to consider the fact that Alpari (UK) has a regulatory obligation to treat customers fairly.

If an error occurs on a live account owing to no fault of your own, please email us with details of such trades for review. Our client services team will be happy to do an impartial and thorough investigation.

Alpari UK prides itself on providing the best trading experience for our clients. We encourage our clients to approach us should they at all experience any specific issues. Should you or anyone else have any particular concerns that you would like to discuss, get in touch at [email protected] . We're here to help.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #842
  • Jan 25, 2013 10:58am Jan 25, 2013 10:58am
Quoting Alpari UK
Obviously, we would like you to escalate any problems sooner rather than later. Time is of the essence in foreign exchange. We understand that. However, if you come to us outside the time frame, we're not going to refuse to investigate it. To state that your account cannot be indemnified after a certain time frame is incorrect.
Thanks for the clarification Alex; i redact my timeframe statement.

Let's play devil's advocate then. Why do you remove price spikes once they occur? If banks are playing funny buggers in the dead-of-night, then that suggests an important price point where they are sniffing orders, but that footprint in the snow is removed so retail can't see where the algo's go crazy.
Politics is the womb in which war develops.
  • #843
  • Jan 25, 2013 4:16pm Jan 25, 2013 4:16pm
Quoting remi05
Does anybody use the ECN with alpari and what are the commissions like?
problems with slippage etc etc
I use MT5 ECN. As you know with ECN there are no requotes, as far as I know I always got filled with correct price. I don't trade big lots, the biggest I traded was 0,9 lots, but execution is always lightning fast. I used MT4 with 2 other brokers before and you simply can not compare execution speed, the execution on ECN MT5 is simply speechless. You press a button and it is done.

My screen time is limited, but I did notice 2 weeks ago some platform disconnections. Twice it happened right after Daily close and lasted for cca 7 minutes, once it happened in the middle of the day and lasted a few minutes, I noticed that at that third time their web site was down, too. Otherwise I did not notice any other problems and I am very happy with them. I am with them for about a month now.

There are no commissions, I usually trade GBP/JPY with spread around 2,3-2,7 it can go lower sometimes or higher at news in between 8-18 pips, but not with every news and it usually calms down quickly. The good advantage on MT5 is that you can check spread for the past by simply hoovering above bars on chart. On EUR/USD most of the time spread is around 1,1-1,2 but goes down to 0,6-0,7 many times, up can go to 2,7 on news, I have seen it once at 6,5 but this is very rare.
  • #844
  • Jan 25, 2013 4:40pm Jan 25, 2013 4:40pm
Quoting IndigoPingvi
The good advantage on MT5 is that you can check spread for the past by simply hoovering above bars on chart.
At first, i thought 'that's a fantastic feature', however spreads increase for seconds, then revert back to their norm, so i question the validity of this info. You need to store tick data spread to peep behind the curtain. Here's the spread function which uses an index for each elements spreads.

@Alex - what's the POA for MT5? When will you phase out MT4, forcing retail to use MT5?
Politics is the womb in which war develops.
  • #845
  • Jan 25, 2013 4:46pm Jan 25, 2013 4:46pm
Quoting FiatFap
At first, i thought 'that's a fantastic feature', however spreads increase for seconds, then revert back to their norm, so i question the validity of this info. You need to store tick data spread to peep behind the curtain. Here's the spread function which uses an index for each elements spreads.

@Alex - what's the POA for MT5? When will you phase out MT4, forcing retail to use MT5?
Are you saying this info is not correct? If I load a daily chart and hover above the bar and it says 2.2 so that means that maximum spread for that day was 2.2, correct? I can see one daily bar on EURUSD in the last 100 days to go to 10,6 and one where spread jumped to 34,7 that obviously mean there is a spike somewhere that day so you can load a minute chart and identify the time when spike occurred. (Actually I checked the 5 min chart and spread was rather normal all day long, 34,7 spread was 5 minutes before the Friday closed)
  • #846
  • Edited 5:33pm Jan 25, 2013 5:15pm | Edited 5:33pm
Quoting IndigoPingvi
Are you saying this info is not correct? If I load a daily chart and hover above the bar and it says 2.2 so that means that maximum spread for that day was 2.2, correct? I can see one daily bar on EURUSD in the last 100 days to go to 10,6 and one where spread jumped to 34,7 that obviously mean there is a spike somewhere that day so you can load a minute chart and identify the time when spike occurred.
I can't find any info about the spread property, except this. You're correct, that hovering over candles does show spread spikes. Perhaps for each tick it uses something like this:

if ((ask - bid) > prevSpread) WriteNewSpread();

This stores the highest spread for each candle by overwriting a previous lower value with the new spike-spread value.

Edit: Attached an indy that shows spreads
Attached File(s)
File Type: mq5 Spreads.mq5   2 KB | 279 downloads
Politics is the womb in which war develops.
  • #847
  • Jan 28, 2013 4:06pm Jan 28, 2013 4:06pm
Today after the Daily candle closed MT5 ECN froze for 3 minutes. This happened before, does this happen every day? Can this be fixed as it is very annoying!!!
  • #848
  • Jan 29, 2013 2:12am Jan 29, 2013 2:12am
Quoting FiatFap
When will you phase out MT4, forcing retail to use MT5?
Hi FiatFap,

The innovative MT5 platform will not replace the popular MT4 platform, but will be offered alongside it.

Quoting IndigoPingvi
Today after the Daily candle closed MT5 ECN froze for 3 minutes. This happened before, does this happen every day? Can this be fixed as it is very annoying!!!
Hi IndigoPingvi,

The price feed may freeze during rollover time, as many banks briefly shut down and close off their daily exposure. Once liquidity is withdrawn the prices that remain are highly speculative bids and offers which do not represent the market.

The shut down usually only lasts a few minutes to allow the banks to check their systems, apply rollover interest and roll trades over to the new day. As Alpari (UK) does not determine the forex prices streamed to our platforms, our price feed is also interrupted at rollover time.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #849
  • Edited 7:58am Jan 29, 2013 6:14am | Edited 7:58am
I have now opened three Accounts with Alpari, and I would like to say that the amount of REQUOTES on two of the accounts
(the ones I am active on) so far are NUMEROUS.

I have several other accounts with other brokers and have never experienced this problem before.

How is it possible to have so many REQUOTES?

Anyone else having similar problems?
  • #850
  • Jan 29, 2013 7:14am Jan 29, 2013 7:14am
Quoting 4Xfactor
I have now opened three Accounts with Alpari, and I would like to say that the amount of REQUOTES on two of the accounts
(the ones I am active on) so far are ridiculous and NUMEROUS.

I have several other accounts with other brokers and have never experienced this problem before.

I do not think I will be with Alpari for much longer if this behavior continues.

How is it possible to have so many REQUOTES?

Considering all their market material, sales pitch etc etc, self promoted world class reputation, I find this state of affairs bizarre...
Hi 4Xfactor,

Thanks for your feedback.

To minimise re-quotes on your account:

1. "Enable the maximum deviation for quoted price" checkbox and set it above 10. This implies the max deviation is just 1 pip. To prevent re-quotes during volatile trading times, you may want to set the max deviation between 10 to 40 points (1 to 4 pips).

2. If you use an MT4 indicator to detect spread widening, please make sure that your indicator is configured for the 5 decimal pricing system that we use. Otherwise a 3 pip spread-widening will be shown as 30 pips by the indicator.

3. Another thing to consider is your internet connection to our servers. Test your latency by pinging the Alpari trading servers or just ping alpari.co.uk. If your latency is high (higher ms numbers), then this is one of the factor causing your orders to be re-quoted.

For example, let's say a client is complaining about re-quotes. He gives us an account number and we pull the logs. We find that we received his order at let's say, 9:01:11 and sent the execution back at 9:01:12, so less than a second. He claims it took two minutes and was re-quoted. Now, his logs showed that the order was placed by him (manually) at 8:59:50. So, yes, assuming all timestamps are correct, that looks like 2 minutes, but we can clearly see that from the time it was received on our end until the time of execution it was barely only a second, hardly a bad time.

Traders in UK and Europe enjoy significantly lower latencies (hence higher speed execution) and experience almost no re-quotes (when maximum deviation setting is correct) than other traders usually in Asia, Australia, Africa or in countries where the internet is routed via proxies such as Saudi Arabia.

As an experienced trader, I'm sure you understand that re-quotes have been around ever since markets were allowed to float and are a natural consequence of that. If you are trading with the momentum of the market, and therefore by definition in the direction of least liquidity, then re-quotes are an inescapable fact of life that everyone has to deal with, from the busiest InterBank desks to the smallest retail trader. The only current alternatives are Direct Market Access Accounts (MT4 Pro / MT5 ECN) in which orders are sent on a Fill or Kill basis where although you can avoid re-quotes, the risk is not getting a trade in (or out) at your preferred price at all.

If you would like further details, please feel free to contact our team on live-chat, via email or on +44 (0) 207 426 2900. We're here to help.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #851
  • Jan 29, 2013 7:24am Jan 29, 2013 7:24am
Great, informative reply. Thanks very much. Will investigate further, and have edited my previous post :-)


Quoting Alpari UK
[font="Verdana"][size="2"]Hi 4Xfactor,

Thanks for your feedback.

To minimise re-quotes on your account:

1. "Enable the maximum deviation for quoted price" checkbox and set it above 10. This implies the max deviation is just 1 pip. To prevent re-quotes during volatile trading times, you may want to set the max deviation between 10 to 40 points (1 to 4 pips).

2. If you use an MT4 indicator to detect spread widening, please make sure that your indicator is configured for the 5 decimal pricing system that we use. Otherwise a 3 pip...
  • #852
  • Jan 29, 2013 7:34am Jan 29, 2013 7:34am
Quoting 4Xfactor
Great, informative reply. Thanks very much. Will investigate further, and have edited my previous post :-)
Happy to help

________
Alexander Chadwick
Alpari (UK) Representative
  • #853
  • Jan 29, 2013 11:35am Jan 29, 2013 11:35am
i just open an account with alpari nz i will post my feed over here i funded the account waiting for funds to be processed i did not like oanda connection breaks out
my best wishs
focus while relaxed to see better
  • #854
  • Jan 29, 2013 12:06pm Jan 29, 2013 12:06pm
Quoting Alpari UK

1. "Enable the maximum deviation for quoted price" checkbox and set it above 10. This implies the max deviation is just 1 pip. To prevent re-quotes during volatile trading times, you may want to set the max deviation between 10 to 40 points (1 to 4 pips).

2. As an experienced trader, I'm sure you understand that re-quotes have been around ever since markets were allowed to float and are a natural consequence of that.
1) for the MM simply a license to charge an additional 4 pips
2) not true. The MM can give you the price THEY want.
  • #855
  • Jan 29, 2013 12:11pm Jan 29, 2013 12:11pm
i think re quotes is some thing normal in this fast market i am worried over spiks and stop loss hunting oanda does hunt stop loss from my opinion they even close it before price even reached i have suffered that from them
focus while relaxed to see better
  • #856
  • Jan 29, 2013 1:08pm Jan 29, 2013 1:08pm
ECN and requotes.

Could the Alpari representative (Alex ) please let me know if Alpari's ECN offering suffers from the requotes issues?

Also, does Alpari keep and publish statistics with respect to the number of requotes for each of their platforms e.g Micro/Classic/Spread/ECN?

Are there differences?

Thanks
  • #857
  • Jan 29, 2013 1:22pm Jan 29, 2013 1:22pm
Anyway ... it seems that this Alpari requote business is old news here on FF!

FF is a great resource, a font of information.

Amazing what a little digging around can reveal.

As another trader wrote shortly after he jumped ship earlier last year:

"With respect Alex, the requotes that I got from Alpari went beyond the pale and they were nothing to do with my connection. Since using @@@@@ apart from two minor incidents, in the last 8 months, the price you click on is the price you get filled at."

Have replaced other brokers name with @'s, I do not wish to be accused of promotion.

Beyond the pale sums up my impression so far, perhaps Alpari's ECN is better?

So, I know now that I am not alone. And here's me thinking I was going crazy
  • #858
  • Jan 29, 2013 4:54pm Jan 29, 2013 4:54pm
Quoting 4Xfactor
Anyway ... it seems that this Alpari requote business is old news here on FF!

FF is a great resource, a font of information.

Amazing what a little digging around can reveal.

As another trader wrote shortly after he jumped ship earlier last year:

"With respect Alex, the requotes that I got from Alpari went beyond the pale and they were nothing to do with my connection. Since using @@@@@ apart from two minor incidents, in the last 8 months, the price you click on is the price you get filled at."

Have replaced other brokers name...
i opened account with them i will see now how they will act with me i want to invest a big sum of money for me at least so i want to make sure i will have the best broker oanda is safe and good but lets see alpari also and see more and more we have time i will keep you updated about the re quotes thing
focus while relaxed to see better
  • #859
  • Jan 30, 2013 1:59am Jan 30, 2013 1:59am
Quoting 4Xfactor
ECN and requotes.

Could the Alpari representative (Alex ) please let me know if Alpari's ECN offering suffers from the requotes issues?

Also, does Alpari keep and publish statistics with respect to the number of requotes for each of their platforms e.g Micro/Classic/Spread/ECN?

Are there differences?

Thanks
Quoting 4Xfactor
Anyway ... it seems that this Alpari requote business is old news here on FF!

FF is a great resource, a font of information.

Amazing what a little digging around can reveal.

As another trader wrote shortly after he jumped ship earlier last year:

"With respect Alex, the requotes that I got from Alpari went beyond the pale and they were nothing to do with my connection. Since using @@@@@ apart from two minor incidents, in the last 8 months, the price you click on is the price you get filled at."

Have replaced other...
Hi 4Xfactor,

There seems to be some confusion here. Re-quotes have been around ever since markets were allowed to float and are a natural consequence of that. If you are trading with the momentum of the market, and therefore by definition in the direction of least liquidity, then re-quotes are an inescapable fact of life that everyone has to deal with, from the busiest InterBank desks to the smallest retail trader. The only current alternatives are Direct Market Access Accounts (MT4 Pro / MT5 ECN) in which orders are sent on a Fill or Kill basis where although you can avoid re-quotes, the risk is not getting a trade in (or out) at your preferred price at all.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #860
  • Jan 30, 2013 2:00am Jan 30, 2013 2:00am
Quoting orabi
i think re quotes is some thing normal in this fast market i am worried over spiks and stop loss hunting oanda does hunt stop loss from my opinion they even close it before price even reached i have suffered that from them
Hi Orabi,

Thanks for your feedback.

Welcome to the forum

Alex

________
Alexander Chadwick
Alpari (UK) Representative
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