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MB Trading Futures - Introduction

  • #9,601
  • Jun 9, 2012 11:30pm Jun 9, 2012 11:30pm
Quoting bankroll
Is it just me or their site is down for days?
Totally you dude.
  • #9,602
  • Jun 14, 2012 11:56am Jun 14, 2012 11:56am
Hey Guys,

Just a reminder to check the webinar schedule if you have questions about the platform, our research tools or want to see some of our third-party tools in action. Webinar Schedule

Additionally, you can always watch short video tutorials on our YouTube page.
  • #9,603
  • Jun 15, 2012 11:45am Jun 15, 2012 11:45am
We sent this to our clients, but per the request of one of our clients I'm sharing it here as well.

"All eyes are on the Greek elections this Sunday and volatility is expected to be high in the currency markets. The volatility will not be isolated to the Euro but potentially all currency pairs as Central Banks around the globe are standing by to take action, if necessary. The volatility could trigger stop orders and could result in larger than normal spreads. We recommend you review your open orders and currency positions and adjust them accordingly.

VOLATILITY IS EXPECTED TO BE EXTREMELY HIGH AND PAIRS COULD GAP TO EXTREME LEVELS PRIOR TO THE MARKET OPEN, AFTER 5 PM EASTERN TIME, ON SUNDAY. GOING INTO SUNDAY WITH POSITIONS CONSTITUTES A HIGHER DEGREE OF RISK AND YOU SHOULD ENSURE ADEQUATE FUNDS IN YOUR ACCOUNT TO PREVENT A MARGIN RISK LIQUIDATION OR TO PREVENT YOUR ACCOUNT FROM GOING NEGATIVE."
  • #9,604
  • Jun 15, 2012 3:33pm Jun 15, 2012 3:33pm
I took the day off of trading today having cleared my positions earlier in the week in anticipation of the weekends High event risk... I always close positions before the European Equity close on Friday's anyway....

Just looking at the computer getting ready to go through the weekend shut down and I notice we had a bad tick transmitted today. This is the first time I can remember a bad tick ( Not MT4 ) during trading hours... roll over is another story but no trades get triggered then.

These do of course occur in all data streams even expensive subscription feeds like eSignal...

I am posting it in case you look at your chart and see a crazy spike and wonder where it came from.... its just errant data.... delete and enjoy your weekend.
Attached Image
  • #9,605
  • Jun 17, 2012 5:12pm Jun 17, 2012 5:12pm
What is the deal with the platform? I've been waiting for a MARKET order to trigger for several minutes now. The quotes clearly show that there are orders available ... what the hell?
  • #9,606
  • Jun 17, 2012 5:24pm Jun 17, 2012 5:24pm
I'm pissed. Sat on hold for 45 mins with MB Trading support and finally gave up. I received the email Friday about some bogus orders being filled but figured it didn't affect me since my stop was 600 pips above price. Well, it appears that my positions were covered and then resold. I am trying to log into the site to check what the heck happened and at what price... but the website is down. Ahhhh!!!

Does anyone else's account show a new cost basis as of today???
  • #9,607
  • Jun 17, 2012 5:28pm Jun 17, 2012 5:28pm
When I entered into a position within the last hour, the order activated, but the TTO order attached to it was automatically REJECTED (which is BULLCRAP) ... then I immediately tried to close it using market orders, but each time it gets "suspended."

If the system isn't doing its job, then a) you shouldn't be showing quotes and available lots for the pairs, and b) the orders SHOULDN'T GET ACTIVATED IN THE FIRST PLACE!

Thankfully, I'm in the GREEN right now (quite high, actually), but I have a feeling MB Trading is going to end up negating everything that happens today.
  • #9,608
  • Jun 17, 2012 5:54pm Jun 17, 2012 5:54pm
Quoting kibescorp
When I entered into a position within the last hour, the order activated, but the TTO order attached to it was automatically REJECTED (which is BULLCRAP) ... then I immediately tried to close it using market orders, but each time it gets "suspended."

If the system isn't doing its job, then a) you shouldn't be showing quotes and available lots for the pairs, and b) the orders SHOULDN'T GET ACTIVATED IN THE FIRST PLACE!

Thankfully, I'm in the GREEN right now (quite high, actually), but I have a feeling MB Trading is going to end up negating...
No issues here. I have a PFL MT4 account with them. Closed all of my positions Friday morning because I didn't want to hold through the vote. Ran three trades in and out so far today without issues. I don't see that they are going to break anything that happened today.
  • #9,609
  • Jun 17, 2012 7:08pm Jun 17, 2012 7:08pm
Finally able to close my position at a decent profit. Still, that was just ridiculous. It may have been specific to EUR/JPY.
  • #9,610
  • Jun 20, 2012 7:48am Jun 20, 2012 7:48am
Does anybody has an information about the actual order server issue ?
  • #9,611
  • Jun 20, 2012 7:49am Jun 20, 2012 7:49am
Quoting tradeoffice
Does anybody has an information about the actual order server issue ?
No tradeoffice, but I was able to close positions and cancel orders using their Android smartphone app, luckily. Now I get "internal database error" when logging into Desktop Pro and their website is down too...
  • #9,612
  • Edited 8:08am Jun 20, 2012 7:50am | Edited 8:08am
server down, website down, no one pick the phone.


Your service is very very good.

//quote still not moving. Your company performance is worrying and if continue like this it's a way to go bankruptcy or be sold.
  • #9,613
  • Jun 20, 2012 7:50am Jun 20, 2012 7:50am
Servers are down and I got an ETA of NY open or before..If you guys have trades that need to be closed or placed call the desk directly not MT4 support as they are lost as we are on the ETA....desk-310.589.4893
  • #9,614
  • Jun 20, 2012 8:16am Jun 20, 2012 8:16am
The connection is back
  • #9,615
  • Jun 20, 2012 8:18am Jun 20, 2012 8:18am
Justin, could you please communicate about this issue and tell us what is the best way to communicate with MBT in such case, if we have an emergency ?
  • #9,616
  • Jun 20, 2012 12:32pm Jun 20, 2012 12:32pm
Quoting tradeoffice
Justin, could you please communicate about this issue and tell us what is the best way to communicate with MBT in such case, if we have an emergency ?
Tradeoffice,

Our various components (website, trade servers, backoffice, phones, Chat, etc.) are all separate systems. They wouldn’t just go down all at once from an internal issue. My understanding is that there was a complete telecomm backbone drop in the So Cal area this morning for a few minutes. We didn’t experience anything internally, meaning our servers and everything were fine, but depending on your location, you might have been unable to connect to us or reach us.
  • #9,617
  • Jun 20, 2012 8:18pm Jun 20, 2012 8:18pm
Quoting bankroll
Is it just me or their site is down for days?
Me too.And I can't login MT4 for a while.
  • #9,618
  • Jun 20, 2012 10:17pm Jun 20, 2012 10:17pm
Justin,

I can login in MBT Desktop Pro,and I can see all the chart,but I can't trade,the following is the message from Orderbook:

Business Reject Unable to process last request: Trader permissioned View Only 0

I use the same usename and password to login mbtrading.com.

This problem is exist since I open account,but I always use MT4,so I didn't try to solve before.Can you help me out? Thank you!
  • #9,619
  • Jun 20, 2012 10:21pm Jun 20, 2012 10:21pm
Quoting toujitsz
Justin,

I can login in MBT Desktop Pro,and I can see all the chart,but I can't trade,the following is the message from Orderbook:

Business Reject Unable to process last request: Trader permissioned View Only 0

I use the same usename and password to login mbtrading.com.

This problem is exist since I open account,but I always use MT4,so I didn't try to solve before.Can you help me out? Thank you!
If you have an MT4 account you cant use DeskTop to trade. If you are having tech issues with Mt4 call tech service 866-628-3001
  • #9,620
  • Jun 20, 2012 10:32pm Jun 20, 2012 10:32pm
Quoting Crassius
If you have an MT4 account you cant use DeskTop to trade. If you are having tech issues with Mt4 call tech service 866-628-3001
I see,I don't have any tech issues with MT4,they worked just fine,thank you!
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