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Alpari.co.uk Discussion

  • #681
  • May 18, 2012 2:49am May 18, 2012 2:49am
Quoting Alpari UK

Upgrading is simple

If you do need to upgrade, you can quickly download the latest version of MetaTrader 4.

Hi Alex,

There is no possibility just update, i need to install new version? Then i need to reset all my settings?
  • #682
  • May 18, 2012 3:28am May 18, 2012 3:28am
Quoting dzero
Hi Alex,

There is no possibility just update, i need to install new version? Then i need to reset all my settings?
 Hi dzero,

 Please follow the steps described below to uninstall MetaTrader4 and perform a new clean installation:
1. If you have any Profiles/Templates/Indicators/EAs that you would like to maintain, please back up those files first. You should find them stored at Crogram FilesMetaTrader 4 - Alpari UK.

 It is also advisable to back up the MT4 logs folder before uninstalling the application so that you keep a copy for your records. The default location is Crogram FilesMetaTrader 4 - Alpari UKlogs
2. Uninstall the MetaTrader 4 through Control panel and delete the MetaTrader 4 - Alpari UK file from Program Files

 IMPORTANT: In Windows Vista and Windows 7, when a program tries to write to a file within Program Files, Windows redirects the operation so that the file actually gets stored within the current user's area.

The location is usually Cusers<user>AppDataLocalVirtualStore. AppData is a hidden directory, so you may need to change your folder settings to make it visible.

 Please ensure MT4 is fully removed also from this location.
3. Download the MT4 set-up file from the following page of our website and then go through the installation process.

4. Once the installation is complete, cut the folders of the Profiles/Templates/Indicators/EAs that you backed up (step 1) and paste them back in to Metatrader folder in Program Files.


 Alex

 ________
Alexander Chadwick
Alpari (UK) Representative
  • #683
  • May 18, 2012 3:51am May 18, 2012 3:51am
Thank you Alex for assistance!
  • #684
  • May 24, 2012 3:16am May 24, 2012 3:16am
Quoting Alpari UK


 Hi dzero,

 Please follow the steps described below to uninstall MetaTrader4 and perform a new clean installation:
1. If you have any Profiles/Templates/Indicators/EAs that you would like to maintain, please back up those files first. You should find them stored at Crogram FilesMetaTrader 4 - Alpari UK.

 [font=Verdana][size=2]It is also advisable to back...
Why I cannot update mt4 using it's built-in liveupdate tool ? I'm using also other brokers and they let to update mt4 from liveupdate.

Cheers,
Skyline
  • #685
  • May 24, 2012 9:08am May 24, 2012 9:08am
Quoting skyline
Why I cannot update mt4 using it's built-in liveupdate tool ? I'm using also other brokers and they let to update mt4 from liveupdate.

Cheers,
Skyline
Hi Skyline,

 Thank you for your post.

 Operating systems, personal profile settings and MetaTrader experience may vary from user to user. To avoid any potential upgrade hurdles, we urge our users to uninstall MetaTrader4 and perform a new clean installation. For details on how to do so, please click here.

 If you would like to discuss the update in greater detail, please email our support team at [email protected]


Alex

 ________
Alexander Chadwick
Alpari (UK) Representative
  • #686
  • May 24, 2012 11:58am May 24, 2012 11:58am
Quoting Alpari UK
Hi Skyline,

 Thank you for your post.

 Operating systems, personal profile settings and MetaTrader experience may vary from user to user. To avoid any potential upgrade hurdles, we urge our users to uninstall MetaTrader4 and perform a new clean installation. For details on how to do so, please click here.

 [font=Verdana][size=2]If you would...
Hi Alex,
thank you for your reply.
I still don't understand (probably my different native language than english), mt4 already comes with an automatic updater tool (called LiveUpdate) that let to update mt4 by itself without any user intervention and this is since the very beginning of mt4 release (around 2004-2005 ?).
So my question simply is : why this old feature LiveUpdate is not working for this new patch and we have to install manually the mt4 ??
Moreover , why using other broker (like MIGBank) there was no need to manually re-install the mt4 platform ?

Thank you
Cheers,
Giacomo
  • #687
  • May 24, 2012 12:01pm May 24, 2012 12:01pm
Quoting skyline
Hi Alex,
thank you for your reply.
I still don't understand (probably my different native language than english), mt4 already comes with an automatic updater tool (called LiveUpdate) that let to update mt4 by itself without any user intervention and this is since the very beginning of mt4 release (around 2004-2005 ?).
So my question simply is : why this old feature LiveUpdate is not working for this new patch and we have to install manually the mt4 ??
Moreover , why using other broker (like MIGBank) there was no need to manually re-install...
Liveupdate doesn't update all files. If you have a corrupt file then liveupdate may not work or solve an issue so a new install is always better.
  • #688
  • May 24, 2012 12:15pm May 24, 2012 12:15pm
Quoting willf
Liveupdate doesn't update all files. If you have a corrupt file then liveupdate may not work or solve an issue so a new install is always better.
I never had such kind of problem updating mt4, btw as you said I agree with you that in some cases it could make sense to do a clean install to prevent possible issues.

Cheers,
Skyline
  • #689
  • May 25, 2012 4:23am May 25, 2012 4:23am
Quoting willf
Liveupdate doesn't update all files. If you have a corrupt file then liveupdate may not work or solve an issue so a new install is always better.
Quoting skyline
I never had such kind of problem updating mt4, btw as you said I agree with you that in some cases it could make sense to do a clean install to prevent possible issues.

Cheers,
Skyline

 Thanks for sharing your thoughts, Willf and Skyline.

Do have a lovely weekend ahead!

________
Alexander Chadwick
Alpari (UK) Representative
  • #690
  • May 25, 2012 4:35am May 25, 2012 4:35am
Please be aware that due to the forthcoming Memorial Bank Holiday trading times for our Equity, Commodity & Index (CFD) products will be affected. All FX products including Gold & Silver Spot & futures will trade normal hours on Monday 28th May.

Commodity & Index trading times for Monday 28th May are listed below:

 http://img233.imageshack.us/img233/1353/memorialday.jpg


 ________
Alexander Chadwick
Alpari (UK) Representative
  • #691
  • May 27, 2012 3:18pm May 27, 2012 3:18pm
Quoting Alpari UK
Hi gh0stjpy,

Alpari (UK) clients can now access the powerful MetaTrader platforms on their Android device with the free MT4 for Android app and MT5 for Android app by MetaQuotes.

[size=2]Analyse the markets using real-time...
Thanks
  • #692
  • May 27, 2012 3:19pm May 27, 2012 3:19pm
Quoting DaChief
....... use the fucking search!

Google Playstore -> Metaquotes Metatrader 4

there is a general app for all brokers out now.
pr1ck
  • #693
  • May 28, 2012 1:23am May 28, 2012 1:23am
Quoting Alpari UK
Please be aware that due to the forthcoming Memorial Bank Holiday trading times for our Equity, Commodity & Index (CFD) products will be affected. All FX products including Gold & Silver Spot & futures will trade normal hours on Monday 28th May.

Commodity & Index trading times for Monday 28th May are listed below:

http://img233.imageshack.us/img233/1353/memorialday.jpg


________
[size=2][font=Verdana]Alexander...
Hi, i installed ther MetaTrader4 android app but how do i logon onto my account? i tried the server addresses provided by Aplari which i use on my laptop platform and also tried entering my account details on the logon page but neither work? can you email me instructions pls. Thanks
  • #694
  • May 28, 2012 2:40am May 28, 2012 2:40am
Quoting gh0stjpy
Hi, i installed ther MetaTrader4 android app but how do i logon onto my account? i tried the server addresses provided by Aplari which i use on my laptop platform and also tried entering my account details on the logon page but neither work? can you email me instructions pls. Thanks
Hi gh0stjpy,

Thanks for your post. Details below:

MT4 Android app – login guide

 Just a few taps and you can trade on your Android device.

1. Install the app

 Simply download MetaTrader 4 Android app or search “MetaTrader 4” on the Play Store and download the app.
 Once you have downloaded and installed the MT4 app, click on the icon to open the application:

2. Log in to your account

 To log in to your Alpari (UK) trading account, select "Login with existing account"

http://img9.imageshack.us/img9/5158/mainscreenp.jpg

3. Select your server

 In the search box type in "alpariuk" to bring up the list of available Alpari (UK) servers:
 From the list of available servers, select the one that corresponds to your account.

 http://img267.imageshack.us/img267/5...iveserver1.jpg

If you are unsure of which server you need to select, please contact our Customer Services team either by email ([email protected]), telephone (+44 (0)20 7426 2900) or Alpari (UK) live chat.

4. Enter server login details

 This will direct you to the "Login" page as shown below. Enter your MT4 account login number, your master password and press "Done"

 http://img29.imageshack.us/img29/755/loginlivelogin.jpg

5. You're ready to trade!

 Upon successful login, you will see the "Quotes" screen. From here you can buy, sell or place pending orders.


 ________
 Alexander Chadwick
 Alpari (UK) Representative
  • #695
  • May 28, 2012 12:27pm May 28, 2012 12:27pm
Thanks for the info

I think it might be down to the fact that i have a spreadbetting account rather than a Forex classic etc, as it does not find it via the name or ip address i was given, i have emailed Alpari and am awaiting a response, but many thanks all the same.
  • #696
  • May 28, 2012 2:50pm May 28, 2012 2:50pm
all sorted:

You can use your Alpari UK Login with 3 different mobile versions: iPhone, Android and Windows mobile edition.

1) For iPhone and Android you need to go to the app store and download the app called: MetaTrader 4 from MetaQuotes.

2) Once you have downloaded and opened it you need to enter in the search field for the correct server: ‘AlpariUK’

3) Now you will have a lot of different servers to choose from. Select the one, which is going along with your account and you will be directed to the login page. In your particular case it would be: ‘AlpariUK-spread-betting’
  • #697
  • May 29, 2012 3:52am May 29, 2012 3:52am
Quoting gh0stjpy
all sorted:
’
Good to hear!

________
Alexander Chadwick
Alpari (UK) Representative
  • #698
  • May 29, 2012 2:43pm May 29, 2012 2:43pm
I am just getting gaps of 20-30 pips in EJ,GJ,EU, GU and USDCHF. probably others as well.

It is on the open of the 20:00 05/29 H4 candle now.

Anybody else or is this just a glitch with me.

This is on a LIVE account.

Thanks

EDIT: It may be on my side as on the H1 it shows a 18:00 candle and then a 20:00 candle but NO 19:00 candle

Down at M5 I have a 18:25 and then a 22:30 candle. So missing everything else.
  • #699
  • May 29, 2012 3:15pm May 29, 2012 3:15pm
Quoting flyer415
I am just getting gaps of 20-30 pips in EJ,GJ,EU, GU and USDCHF. probably others as well.

It is on the open of the 20:00 05/29 H4 candle now.

Anybody else or is this just a glitch with me.

This is on a LIVE account.

Thanks

EDIT: It may be on my side as on the H1 it shows a 18:00 candle and then a 20:00 candle but NO 19:00 candle

Down at M5 I have a 18:25 and then a 22:30 candle. So missing everything else.
All ok on my account. Both live & demo.
  • #700
  • May 30, 2012 7:46am May 30, 2012 7:46am
Willf,

thanks for the reply. I am having gaps again this morning. No problem on the demo account but do have 20-30 pip gaps on the LIVE account.

I will send in a tech ticket to see if it a particular server.
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