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  • #4,361
  • Apr 29, 2012 9:56am Apr 29, 2012 9:56am
My problem is that the open positions are at a loss. Am I just supposed to accept a loss of 25% of my account value?
  • #4,362
  • Apr 29, 2012 10:20am Apr 29, 2012 10:20am
Quoting hello2
My problem is that the open positions are at a loss. Am I just supposed to accept a loss of 25% of my account value?
No one is answering customer service because it is currently 1am Monday morning in Australian eastern standard time. No offices are open.

You can move the balance of the Lplate account to a normal standard:
"Our customer service team will be happy to setup an additional account for you as a standard account and transfer the remaining balance of your discontinued L-plate account to the new standard account."

You can re open all positions minus spread in the new standard account. If you can't then you have till June 1st to fix things up on the Lplate account , even if that includes taking the 25% loss.
  • #4,363
  • Apr 29, 2012 10:48am Apr 29, 2012 10:48am
Is it 1am Monday morning since 5 days and 3 emails ago? They have 24-hour online support. So what if it's 1am Monday morning?
  • #4,364
  • Apr 29, 2012 10:56am Apr 29, 2012 10:56am
Quoting hello2
My problem is that the open positions are at a loss. Am I just supposed to accept a loss of 25% of my account value?
If you think the positions are going to move back on your favour then by opening up the same exposure on your new account there won't be any difference.
  • #4,365
  • Apr 29, 2012 10:58am Apr 29, 2012 10:58am
Quoting hello2
Is it 1am Monday morning since 5 days and 3 emails ago? They have 24-hour online support. So what if it's 1am Monday morning?
That is bad service! Have you tried live chat? (available 24/5)
  • #4,366
  • Apr 29, 2012 11:21am Apr 29, 2012 11:21am
Quoting rooicol
That is bad service! Have you tried live chat? (available 24/5)
Yeah, live chat, 24 hour online support...

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  • #4,367
  • Apr 29, 2012 11:51am Apr 29, 2012 11:51am
Quoting hello2
Yeah, live chat, 24 hour online support...
24/5, the are only online when markets are open. Try again in 4 hours
  • #4,368
  • Apr 30, 2012 12:01am Apr 30, 2012 12:01am
Quoting hello2
My problem is that the open positions are at a loss. Am I just supposed to accept a loss of 25% of my account value?
me too,what can we do?
  • #4,369
  • Apr 30, 2012 3:40am Apr 30, 2012 3:40am
Start taking screen shots and gather as much evidence as you can to justify their wrong doings.

You can take this matter further if you want, and for free. You will need to provide evidence by way of documentation to 'Finance Ombudsmans Service' online submission forms.

If it continues and they wont act, then contact ASIC voa their online forms.

It is a lengthy process but gets results.
My comments are not to be taken as trading advice, not a financial advisor
  • #4,370
  • Apr 30, 2012 3:53am Apr 30, 2012 3:53am
Quoting cogs
Start taking screen shots and gather as much evidence as you can to justify their wrong doings.

You can take this matter further if you want, and for free. You will need to provide evidence by way of documentation to 'Finance Ombudsmans Service' online submission forms.

If it continues and they wont act, then contact ASIC voa their online forms.

It is a lengthy process but gets results.
Lol geez, calm down, they're just deciding to not offer a type of account anymore.
  • #4,371
  • Apr 30, 2012 4:30am Apr 30, 2012 4:30am
Looks clear to me from the postings they aren't getting any feedback to their problem.

Nothing to laugh about jeanlouie.

Of course if they haven't posted all the info no need to take it any further, just enlighten others.
My comments are not to be taken as trading advice, not a financial advisor
  • #4,372
  • May 1, 2012 5:53am May 1, 2012 5:53am
Quoting jeanlouie
Lol geez, calm down, they're just deciding to not offer a type of account anymore.
Sure, so suddenly they announce that starting in 10 days, you cannot open new trades. What about people who keep trades open for weeks or months (long term)? This is the most fucked up thing to do.

Customer service sucks also. They're not helpful at all, and I've contacted them multiple times. They only give generic answers.
I've closed my trades at a loss and I'll be withdrawing all my money and moving to a more respectable broker.
  • #4,373
  • May 1, 2012 6:02am May 1, 2012 6:02am
Quoting hello2
...What about people who keep trades open for weeks or months (long term)? ...
It makes no difference, they can simply close their trades and reopen the same exposure on another account, it makes virtually no difference to the bottom line, you are just paying a few extra few pips in commission fee is all.
  • #4,374
  • May 1, 2012 6:12am May 1, 2012 6:12am
Well 10 days is two whole trading weeks, what would you expect them to say, Lplate account holders can't open new trades beginning in 6 months? This happens! That's why they gladly swap over amounts to other accounts that are staying open. This is a beginners account for a otc forex broker, chances are you're probably the only one martingale'ing many months long trades.

Just about every broker has more than one type of account available. As their business develops they will change them as they see fit. Heck probably not many people at all are still in the Lplate account so they are deciding to close it down, the proper thing to do. Nothing is stopping you from opening the same positions in the new account.

As for customer service, honestly no one here knows what you've been saying on cs or how you've been conducting yourself, maybe they just think you're some hobo making pranks hahaha, hell one of the times you tried to contact them was barely the start of a business day. I seriously doubt it's their intention to screw you over, but if you find emails and web chat such a pain then just c-a-l-l, during business hours 9-5 mon-fri AEST.
  • #4,375
  • May 1, 2012 8:31am May 1, 2012 8:31am
Quoting rooicol
It makes no difference, they can simply close their trades and reopen the same exposure on another account, it makes virtually no difference to the bottom line, you are just paying a few extra few pips in commission fee is all.
Don't you think the lot size and the account size makes a difference, considering my trades were at a loss?

How many years have you been trading forex?
  • #4,376
  • May 1, 2012 8:46am May 1, 2012 8:46am
Quoting jeanlouie
Well 10 days is two whole trading weeks, what would you expect them to say, Lplate account holders can't open new trades beginning in 6 months? This happens! That's why they gladly swap over amounts to other accounts that are staying open. This is a beginners account for a otc forex broker, chances are you're probably the only one martingale'ing many months long trades.

Just about every broker has more than one type of account available. As their business develops they will change them as they see fit. Heck probably not many people at all are still...
the best thing to do is move on from go markets.
  • #4,377
  • May 1, 2012 10:07am May 1, 2012 10:07am
I really miss Gomarkets from 2009 to February 2012 ....wish them still good as before
  • #4,378
  • May 2, 2012 3:25am May 2, 2012 3:25am
Quoting HoangTuan
I really miss Gomarkets from 2009 to February 2012 ....wish them still good as before
I am finding Pepperstone razor fantastic, not missing gomarkets at all.

scfx
The best indicator is price.
  • #4,379
  • May 2, 2012 4:12am May 2, 2012 4:12am
I have razor too, best move I ever made regarding broker switches.

Chris had Go steaming along not too bad at one stage, think the wheels have fallen off now.
My comments are not to be taken as trading advice, not a financial advisor
  • #4,380
  • May 2, 2012 5:10am May 2, 2012 5:10am
Quoting scfx
I am finding Pepperstone razor fantastic, not missing gomarkets at all.

scfx
there used to be some fans of GoMarket but now i thk they r gone too???
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