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  • #2,921
  • Sep 11, 2011 7:35pm Sep 11, 2011 7:35pm
Quoting Jhua
Have anyone noticed that you cannot change the size lot when you modify orders now? (closing partial trades)
I remembered I could do this last month.
I just brought up my account to check as there haven't been any changes regarding this and everything seemed fine.

Has anyone else seen such a problem, because I can't replicate it?
  • #2,922
  • Sep 11, 2011 7:38pm Sep 11, 2011 7:38pm
Quoting Erebus
I'm using 12 H charts right now so not really sure when data stops on a Friday but my Candle Clock says there is 1 hour left to go, but I do know I sometimes watch the first data on a Monday and that is 8 AM AEST, or 6 PM New York (EDT) which seems to be an hour late.

I'm sure that the 5 equal daily candles were meant to 5 PM New York Sunday to 5 PM New York Friday; perhaps GO Markets can explain later in the week, got me curious now too
Hi,

Our platform opens at 00:00 server time Monday (currently 8 AM Melbourne/6 PM New York) and trading ceases at 23:00 Friday (7 AM Saturday Melbourne/5PM Friday NY).

The reason for the start time is to give the 5 bars only for the week. Many of you will remember two occasions in the past where we asked our clients if they wanted us to change it and the answer was an overwhelming "no", so it has stayed the same.

Thanks,
Chris
  • #2,923
  • Sep 11, 2011 7:42pm Sep 11, 2011 7:42pm
Quoting fx13
Chris didn't even reply to my previous post. Each week it's next week we will get MT5... Until now they struggle to fix MT4 server glitches!

13
Hi,

I can confirm that we do have MT5 ready and it has been for around a week, however I decided to concentrate on liaising with our server techs to fix the problem on our MT4 network. I will look to have it released later this week.

As for the firewall upgrades over the weekend, our network administrators can see that the performance stats indicate it is running better but of course they can only see statistics in black and white. For us to truly know if the issue has bene resolved, we are reliant on clients feedback. With that in mind, if anyone can let me know how it seems at their end over the day, that would be great.

Thanks,
Chris
  • #2,924
  • Sep 11, 2011 8:22pm Sep 11, 2011 8:22pm
Thanks Chris, hopefully its smooth sailing from here, last weeks disconnects and freezing terminal was a real pain, especially when scalping.
  • #2,925
  • Sep 11, 2011 10:55pm Sep 11, 2011 10:55pm
Quoting GoMarkets
I just brought up my account to check as there haven't been any changes regarding this and everything seemed fine.

Has anyone else seen such a problem, because I can't replicate it?

Sorry Chris, my mistake. I was in the modify order screen and not the market execution. Still works just as before.
Thanks
  • #2,926
  • Sep 11, 2011 11:16pm Sep 11, 2011 11:16pm
Chris, do you have a contact like skype or msn that i could contact you buy in regards to my GoMarkets account ?
  • #2,927
  • Sep 11, 2011 11:20pm Sep 11, 2011 11:20pm
Hi Chris.

What is the progress with a web based platform?

Thanks Flaffie.
  • #2,928
  • Sep 12, 2011 12:12am Sep 12, 2011 12:12am
What are trader experiences following weekend maintenance performed by GM? I'll take the fact that there are no negative posts as a thumbs up at this stage pending London open.
My platform solid. No disconnects/freezes at this stage. Have yet to execute any orders today.

Build 406/Wired/Internode ADSL/XP/Live
  • #2,929
  • Sep 12, 2011 12:45am Sep 12, 2011 12:45am
Quoting Alpha-Bet
What are trader experiences following weekend maintenance performed by GM? I'll take the fact that there are no negative posts as a thumbs up at this stage pending London open.
My platform solid. No disconnects/freezes at this stage. Have yet to execute any orders today.

Build 406/Wired/Internode ADSL/XP/Live
X me fingers, will see how it performs when London session opens in about 20min time. Until the servers are stable n reliable, MT5/6/7 or whatever's just irrelevant and not worth the time discussing now.
  • #2,930
  • Edited 1:34am Sep 12, 2011 1:23am | Edited 1:34am
first order after the this weekends fix, 6 seconds. I guess that's fixed from 25 seconds but not so fixed from 1 second

I haven't heard the goodbye, hellos so It looks like for the past few hours I haven't had any disconnects
  • #2,931
  • Sep 12, 2011 2:59am Sep 12, 2011 2:59am
Quoting BlkR
Chris, do you have a contact like skype or msn that i could contact you buy in regards to my GoMarkets account ?
I do not have Skype or MSN, but if you want to call or email me, then please go ahead and I will be happy to have a chat (I must warn you I am leaving the office in a few minutes though, so tomorrow would be best!).
  • #2,932
  • Sep 12, 2011 2:59am Sep 12, 2011 2:59am
Quoting flaffie
Hi Chris.

What is the progress with a web based platform?

Thanks Flaffie.
Hi Flaffie,

No real progress to report, but hopefully I will have some news on a few things shortly.

Thanks,
Chris
  • #2,933
  • Sep 12, 2011 5:21am Sep 12, 2011 5:21am
So far today I have had 8 disconnects ('login' in the journal) that I can't account for. Have others found the same?

When connected the execution times seem good to me. ~200ms to open or modify an order.

Using build 406 on a Sydney based VPS.
  • #2,934
  • Sep 12, 2011 5:57am Sep 12, 2011 5:57am
I've had about 3 disconnects since London open - all very short, and it logs straight back in. Only pending orders and some changes to those - a few seconds to execute those, but no problems speed wise.
- Look to the left, Trade to the right - I am the system
  • #2,935
  • Sep 12, 2011 8:20am Sep 12, 2011 8:20am
Hi,

Didn't notice disconnect but last order took about a minute to fill and I get confirmation. That's really getting bad!

Thanks
13
Brokers are angels
  • #2,936
  • Sep 12, 2011 8:51am Sep 12, 2011 8:51am
Had a combination of execution speeds. 3 orders executed instantly. Last execution was a close order which took 35 seconds to execute, slipped -ve 3 pips. My longest 35 seconds for the day! Watching the price ticking against my position, cursing & swearing silently for the order to fill. D@#n !!! this is getting ridiculous.
  • #2,937
  • Sep 12, 2011 9:21am Sep 12, 2011 9:21am
Just an update in regard to what I've been seeing with 4xwatch monitoring tool.

So far today, the connection has been much much more stable as you can see below. In comparison to my previous screen shots, I have had very little disconnection time and server switches (the yellow dots) haven't been going on with alarming frequency like before.

I'll check out execution speed later but for now, the stability of my connection to GO from my CNS VPS in San Diego seems to have improved a great deal.

Cheers
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  • #2,938
  • Sep 12, 2011 9:25am Sep 12, 2011 9:25am
Yea dXXn! This is really frustrating issue at hand and i am experiencing freezing and disconnection every now n then ..every day..every night... whenever i trade. Even the demo account freeze at time. Have lost of few ticks becoz of slippage. When will this issue be resolve! I m moving out soon!
  • #2,939
  • Sep 12, 2011 9:41am Sep 12, 2011 9:41am
really feel for you scalpers

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It takes a lot for me to IGNORE you, but you can try.
  • #2,940
  • Sep 12, 2011 10:18am Sep 12, 2011 10:18am
Thanks for the graphic Wacky Canuck, verifies what I have experienced. I can't comment on execution as I haven't placed any trades, waiting to hear other trader experiences.

Cheers
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