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Ha didnt sdee that post before I posted the last one anyway shes there now.
Further to this matter, I opened up a Go demo from a different file when the main (real) server halted. Had the same problem there too. When the demo feed started to work, so too did the main feed. BTW, I hang off an adsl2+ connection.

I, too, am happy with everthing else, but would just like this issue to be identified and fixed.
Hi Guys,
There are many things that can slow mt4 and its response.

1. Your internet connection, i.e. speed and reliability.
2. Your computer, i.e. speed and reliability.
3. EAs needs to calculate at each tick and can slow reaction especially at high price action.
4. Indicators also need to calculate at each tick and some custom indicators use excess power and can slow mt4 and affect the speed at which mt4 reacts to your request.
5. The number of charts you have open in mt4 also can cause your platform to slowdown. Because they all need data and all need to react to that data.

Therefore if you have EAs and multiple indicators on multiple charts, expect at NFP and other news times that the amount of data sent from GO to your computer will increase and the amount of calculations your computer has to do before it can react to the data and your request will also increase, therefore slowing mt4s reaction time.

So if you have a large amount of charts open, try closing some.

If you have one or more EAs, close them at news times and see what happens.

If you have numerous indicators on your charts, remove some or at least take them off the charts you are not using at the time.

MT4 can be working fine but just under the problem-bar and the extra data at news times can push mt4 over the bar and cause the problems you are talking about.

Just my thoughts.
Yeah thought of all that Peter I dont think that could come into it as I dont use EAs and all I have on my chart is 2 mas pivots and macd and I have about 6-8 charts on the platform at one time, dont worry I have tried many things.
I was thinking if some of you guys could take note of what time (US time) it happens then we could see if its the same time or not that surely would mean its not us and that will cross that of the list.
Thoughts?
Quoting sutters
Yeah thought of all that Peter I dont think that could come into it as I dont use EAs and all I have on my chart is 2 mas pivots and macd and I have about 6-8 charts on the platform at one time, dont worry I have tried many things.
I was thinking if some of you guys could take note of what time (US time) it happens then we could see if its the same time or not that surely would mean its not us and that will cross that of the list.
Thoughts?

Hi sutters,
One more thing you could look at:
Go to Tools/Options/Charts and look at “Max Bars in History” mine is 512000. You could cut this amount.
Also “Max Bars in Charts” mine is 65000. You could cut this also.

If you have checked all the above and my previous post, then we are getting closer to asking Chris to follow up on his side.

There is one more thing:
Go to your “Task Manager” by pressing CTRL+ALT+DEL then Start Task Manager/ Processes and look for “terminal.exe” and see what memory mt4 is using, mine is 48,280k.

And the final thing to do…is not look below the M15 or the H1 charts. That way you don’t see the delay and you can go and do something else for a while before looking at your charts again.

You can also look at your processor power:
Go to the Start Menu/Settings/Control Panel/System then look at Processor. Mine has Duel Processor running at 2.66 GHz each.
I think we’ve just about checked everything on your computer.
On the task manager mine is running at 25 k and 30 k but that is this morn wether that changes or not during hi data times Im not sure.
Yep dual processor with same Ghz.
The thing is I run another platform I wont say who that runs fine so thats why I am pretty sure its not my end maybe I need to take some video.
I had the same thing last night one stop amend order took ages to go thru so its not just buy or sell orders.
I dont know what to do Chris have you any suggestions other than whats been said?
Quoting sutters
On the task manager mine is running at 25 k and 30 k but that is this morn wether that changes or not during hi data times Im not sure.
Yep dual processor with same Ghz.
The thing is I run another platform I wont say who that runs fine so thats why I am pretty sure its not my end maybe I need to take some video.
I had the same thing last night one stop amend order took ages to go thru so its not just buy or sell orders.
I dont know what to do Chris have you any suggestions other than whats been said?
Hi,

I still find it strange that you have this problem as it has been going on for a while now it seems. I believe you are not too far from our office, so if you want I will arrange for someone to pay you a visit next week if that suits and see if we can get your system setup and working properly?

Email me directly if you want and I will be happy to arrange for someone to come out and help you.

Thanks,
Chris
Quoting sutters
On the task manager mine is running at 25 k and 30 k but that is this morn wether that changes or not during hi data times Im not sure.
Yep dual processor with same Ghz.
The thing is I run another platform I wont say who that runs fine so thats why I am pretty sure its not my end maybe I need to take some video.
I had the same thing last night one stop amend order took ages to go thru so its not just buy or sell orders.
I dont know what to do Chris have you any suggestions other than whats been said?

Hi sutters,
Yes I just checked my Task Manager and the size is now 50,160k that’s an increase of 1,880k since my last post. I’m not sure on this, but I presume the size increases according to the amount of data in both the “Max Bars in History” and “Max Bars in Charts” and any other changes you may have made.

Regarding your two platforms from two different brokers, this means you are receiving twice the data, one lot for each broker. It could be that one mt4 commandeers the power of your computer and receives the data before the other. Have you turned one platform off during NFP and observed whether there is a difference.

Just thought of one other thing that will slow response re buy, sell or close of an order. If you have not sent a request to GO for awhile, I’m not sure how long “awhile” is, but your request takes longer. I’ve noticed this happen; that there are times when I haven’t sent a request for a few hours, there is a slight delay. This is possible because I have been put at the back of the queue. However, from then on reaction is very fast, unless I do nothing for quite awhile again.

I would take Chris up on his offer and let one of his staff come and setup your system. If it works and they improve your trading, let me know and I’ll request that one comes to my place as well. Tasmania isn’t far from Melbourne.
Its not only on NFP that night was particularly bad but its every night.
I am talkign to Chris via email will sort out something, will let you know.
Quoting dpatel
Will contact you as soon as i see if im the only one here who is facing this issue. Till then a bit of patience
Chris from gomarkets.
Im sure by now you have read all the posts after my last one and we all have realised that the issue i was facing is happening with many of gomarkets clients. I have read the whole thread and have realised that even before there were many traders who had complained of this.
Its not a matter of calling in. Its manipulation for sure.
As many have mentioned, and so have i, that all other mt4 brokers are working during the same time and DC connection is correct.
Pity, i had thought you would be a honest broker out there. Boy was i wrong.
Not calling in, but withdrawing funds out.
Get honest, you brokers should.

ps - i have seen a few +ve posts ( replies to complaints ) in this forum and they are by the same old handful of traders. Makes me laugh
Hi,

I can assure you we have IT staff solely looking into what is caused the occasional issue for some clients especially in Europe.
We have come to a conclusion and are making the neccesary changes. It would seem that temporarily the European Data Centers may cause some issues for some clients so these are being adjusted accordingly.
I can assure there is no manipulation and we take any accusations seriously. You will see if you read all of this thread that when there are issues we always rectify them and you will also see that we even offered to visit a client to see his setup ( which by the way is an unrelated issue and for his own reasons has rejected our offer ).

We run a Non dealing desk pure STP system which is fully documented in our legals and we even document how much we make per trade so volume of trades is all thats required for us as a company and during the release of figures is where we get a large volume of our trades so why we would we freeze the platform?

If you have decided to change broker then that is entirely your decision and we wish you well with your trading but based on your forum name as dpatel I have conducted a search and can see that we have no clients called D Patel trading with us for a while and especially during the period you have highlighted as being problematic so I find it a little strange.

Your refusal to contact us directly has not helped us to identify or rectify your problem which makes it difficult to help you.

Cheers
Quoting dpatel
ps - i have seen a few +ve posts ( replies to complaints ) in this forum and they are by the same old handful of traders. Makes me laugh
just like me. and whiners like you make ME laugh.

good luck finding your "honest broker". prove that your internet connection is 100% perfect at all times and that gomarkets is targetting you specifically (as if you would be moving any real volume for anyone to actually care, lol). PROVE THAT SOMETHING SHADY IS GOING ON. a bitch and moan is not proof of anything but of your own shortcomings.

it's always the people who don't know how to turn on their pc, program their vcr, do simple math, etc, who complain the most. it's always someone elses fault and never their own.

as much as people try to help you all you do is dump on them due to your own faults. grow up. if i was running gomarkets i'd be waving you good-riddance and blacklisting you from returning. goddamn i hate people... especially people like you.

some people aren't worth the trouble they cause, and i want the air back of mine that you breathe.

my connection to gomarkets drops out quite a lot, but you know what my pc is connected wirelessly to the router and the isp isn't necessarily brilliant. with a hundred potential areas of problem between my pc and the go servers there is literally NO POINT me complaining about something that likely isn't the fault or responsibility of go. EFFECT does NOT equal CAUSE. i have troubles loading forex factory sometimes too. that's life, and THAT'S THE INTERNET.

go could be the best brokers in existence, or they could be the shadiest most deceitful bunch of crooks ever... but i'm smart enough to know i should get my own shit together first before pointing fingers and throwing stones. my experience with go in general has been fine, and i keep seeing chris replying to peoples bitching in a professional and genuinely helpful manner. all for nothing but further nonsense.

chris has the patience of a saint. it's just a shame some of the clients are common customer plebs.
Quoting nubcake
just like me. and whiners like you make ME laugh.

good luck finding your "honest broker". prove that your internet connection is 100% perfect at all times and that gomarkets is targetting you specifically (as if you would be moving any real volume for anyone to actually care, lol). PROVE THAT SOMETHING SHADY IS GOING ON. a bitch and moan is not proof of anything but of your own shortcomings.

it's always the people who don't know how to turn on their pc, program their vcr, do simple math, etc, who complain the most. it's always someone elses...

nubcake? or should i say nubfake?

stop bringing your ignorant shit here. You are one of the asslickers here i have previously noted.

read all these posts since last week :

http://www.forexfactory.com/showpost.php?p=4600797&postcount=1987

http://www.forexfactory.com/showpost.php?p=4600794&postcount=1986

http://www.forexfactory.com/showpost.php?p=4600998&postcount=1989

http://www.forexfactory.com/showpost.php?p=4600998&postcount=1991

http://www.forexfactory.com/showpost.php?p=4601509&postcount=1992

http://www.forexfactory.com/showpost.php?p=4602029&postcount=1993

http://www.forexfactory.com/showpost.php?p=4602790&postcount=1995

http://www.forexfactory.com/showpost.php?p=4602811&postcount=1997

http://www.forexfactory.com/showpost.php?p=4602816&postcount=1998


all of them, from different traders round the globe, facing similar situation.


Not for a moment should you think that i havent checked my comp cx, or internet speed and things like that. Dont be daft

I dont want to seek help from gomarkets because i know how my4 can be manipulated. Been in this game for years and ive seen my fair share of manipulation.
Chris, its not an accusation, its a FACT.
I told you in my last post that ill call in if im the only one facing this issue. Its been proven that many have faced the same.
No point of calling in. Im wiser then that. Thanks for you contribution but the fact remains that manipulation is happening with traders accounts.
I encourage you to read all the above post links and look into this matter seriously. Not for me, but for new/noobs traders. ( possibly nubcake above )

good luck all and if you need more info on this kind of manipulation, feel free to PM me or im sure many others who have complained will be able to help.
Good luck and peace out.

Withdrawal in progress
Quoting dpatel
nubcake? or should i say nubfake?

stop bringing your ignorant shit here. You are one of the asslickers here i have previously noted.

read all these posts since last week :

http://www.forexfactory.com/showpost.php?p=4600797&postcount=1987

http://www.forexfactory.com/showpost.php?p=4600794&postcount=1986...
Hi,

You are of course entitled to your opinion.

I will be contacting the moderator for more information as defamatory accusations we take very seriously.

We welcome your withdrawal of funds if you are a genuine client.

Cheers
Quoting dpatel
nubcake? or should i say nubfake?
clever. if i was some form of fake i'd have a banner under my name saying "multiple usernames" or "infractions overload"... as it stands i don't.

Quote
stop bringing your ignorant shit here. You are one of the asslickers here i have previously noted.
and i noted that you noted this. you can now note that i note that you now again note this.

Quote
read all these posts since last week :
i have been, and just did again the links you provided in case i missed something. what i note is that hongtuan expects trading issues around big news releases like every other sensible trader on the planet, and hongtuan also says go are just one feature away from being great. so that was a great example. from there there were a few other members rumbling about the SAME issue.

so what do we have? a few members making a stink because when big impacts hit the market they can't trade like everything is normal... because it's NOT. also, because you were not the only member to experience this same event you are now taking your ball and going home. boo hoo.

so on one hand it could either have been JUST you, in which case you were being targetted and you would then whine about this, or on the other hand a few members experience the same drop in quality at the same big impact event and so in this case you are now going to walk away.

we can all also note that you mention you are overseas, as did another member who had issues. so basically the expanse of ocean and however many servers your pc's have to go through to get to the go server counts as nothing in terms of potential issues. cool.

Quote
all of them, from different traders round the globe, facing similar situation.
a smart person would find someone local to trade with to avoid lag and the numerous other potential internet pitfalls associated with connecting from anywhere outside of a few streets away from your pc, so why aren't you?

Quote
Not for a moment should you think that i havent checked my comp cx, or internet speed and things like that. Dont be daft
being daft is fun, so don't knock it. also, everything i have stated above.

Quote
I dont want to seek help from gomarkets because i know how my4 can be manipulated. Been in this game for years and ive seen my fair share of manipulation.
we've all heard the horror stories, and when they occur FOR REAL companies go bust and get in trouble. at this time a handful of people experiencing connection issues from overseas during big impact market events does not a conspiracy make!

Quote
I told you in my last post that ill call in if im the only one facing this issue. Its been proven that many have faced the same.
what a petty mindset. you should be glad that it's not only you and is therefore something potentially able to be resolved due to it being a more generalized issue. instead you have sealed your own fate and shot yourself in the foot.

Quote
Im wiser then that.
i think the correct term here would be "butthurt". you aren't wiser than anything, you are just butthurt over something that is likely not yours or Go's issue. not very smart. at all.
  • Post #2,016
  • Quote
  • Edited May 13, 2011 1:39am May 12, 2011 2:04am | Edited May 13, 2011 1:39am
I reply here only because you used one of my forum entries to justify your comments. After my entry, I spoke to Chris by telephone and we discussed this matter. Following that call, I remain quietly confident that things will, in due course, be addressed. But coming on here and being rude and defamatory is completely counter productive and in no way assists GO, their customers or yourself in helping identify the issue.
Quoting nubcake
just like me. and whiners like you make ME laugh.

good luck finding your "honest broker". prove that your internet connection is 100% perfect at all times and that gomarkets is targetting you specifically (as if you would be moving any real volume for anyone to actually care, lol). PROVE THAT SOMETHING SHADY IS GOING ON. a bitch and moan is not proof of anything but of your own shortcomings.

it's always the people who don't know how to turn on their pc, program their vcr, do simple math, etc, who complain the most. it's always someone elses...
I loved this post! Well done, Nubcake!

Just for the record. I'm GoM's client for more than a year, I reside on the other side of the world, so probably my connection isn't the best possible. After 1505 trades I happily remain in the ranks of "asslickers". Terrific broker: the best feed I've seen, low spreads, decent execution, perfect service.
sans peur et sans reproche
Holy crap this is getting nasty.
I am pretty confident there is no maniplulation from GO, its just not in there interest to have slow orders etc well maybe around news for spike traders but gee you would be a game trader to try that on mt4 anyway.
But there is definatly a problem somewhere with something.
If we could sort this out they would be a bloody good broker.
it's not getting nasty. it's just getting REAL.

you don't go to any business, be it your dirty cheating broker, your corrupt insurance firm or hedge fund, or the local fish and chip shop that forgot to give you your cup of tartare sauce, with your claws sharpened and knives ready and pointed. mistakes happen, and it's not always anything to do with any of the parties involved.

if people would just take a step back and stop being assholes and realize that in general most people are helpful if you give them an ounce of respect and consideration things would go a lot smoother in life. most people are not out to get you. even people within the most corrupt of businesses are generally nice people caught-up in a bad situation that they have no control over and do not agree with, and they may very-well be the one person who has the most compassion and wants to help you the most of everyone involved... but so many people will just burn bridges. so be it.

blaming the wrong people for the wrong reasons with the wrong information is no way to get ahead in life.
Just registered an account. Will trade with GoM to see how is the execution. Currently using fxdd, lousy spreads and platform freeze. I sign up with GoM because of low spreads and decent rebates from cashbackfx. The iPhone trading software is not so great because I need to wait 15secs for the chart to refresh if not manually. If only GoM could have something similar to trade interceptor where I can view 6 different pairs on my iPad .
Pivot Boss in the making~
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