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MB Trading Futures - Introduction

  • #6,841
  • Mar 14, 2011 2:46pm Mar 14, 2011 2:46pm
Quoting wwwin
Looking into this, wondering if anyone has any input?
http://fxtrade.oanda.com/trade-forex/metatrader/
You can read the Oanda forum, there is quite a bit of whining about it too. Duct-taping MT4 to an existing solution rarely appears to work very good. Dukas apparently gave up on this. Its more of a workaround than anything else. MT also seems to attract this certain kind of high-maintainance clients, where i wonder if its really worth the business.
  • #6,842
  • Mar 14, 2011 3:04pm Mar 14, 2011 3:04pm
Quoting shrike
You can read the Oanda forum, there is quite a bit of whining about it too. Duct-taping MT4 to an existing solution rarely appears to work very good. Dukas apparently gave up on this. Its more of a workaround than anything else. MT also seems to attract this certain kind of high-maintainance clients, where i wonder if its really worth the business.
Thanks, I will read about it there. LOL, do you think that a client that demands to be able to change TP and SL is high maintenance?
  • #6,843
  • Mar 14, 2011 3:15pm Mar 14, 2011 3:15pm
Quoting wwwin
Thanks, I will read about it there. LOL, do you think that a client that demands to be able to change TP and SL is high maintenance?
No, but for example the "MBT stoled my monies" person from above..
  • #6,844
  • Mar 14, 2011 3:29pm Mar 14, 2011 3:29pm
Quoting duffypratt
I'm very interested in this question as well. With the loss of that much data, I won't be able to trust some of my methods for at least 2 more days, and with some, it will be even more than that. Being up and running is a start, but the way my charts are now, I don't have the information that I need to trade.
Duffypratt and goldsurfer,

My understanding is that all you need to do is do a manual refresh of a chart and it will come up fine without gaps. You will probably have to refresh for each symbol/timeframe combo. Let me know what symbol and timeframe doesn’t work and I will look into it.
  • #6,845
  • Mar 14, 2011 3:33pm Mar 14, 2011 3:33pm
Quoting shrike
No, but for example the "MBT stoled my monies" person from above..
Perhaps he used the wrong wording because they cost him money, but the result is the same. If he/she in fact lost the money solely b/c of the prolonged glitch, then intentional or not, he/she lost the money and $20 credit is not good enough.

For the people that lost money only b/c of the outage, coming back online and simply stating we are back, everything is working great now is not enough, because if you allow that to habitually happen, it will continue to happen. That is what they always do, clean their hands saying it's somebody else's fault and that everything is OK now and you are supposed to feel proud of them b/c they finally fixed it after more than 3 hours.
  • #6,846
  • Mar 14, 2011 3:35pm Mar 14, 2011 3:35pm
Justin,

I have a question about Android app. There was a first update of the application on Friday but there is no change log, so there is no way to see what bugs were fixed or what was changed. Can it be published either in the App description on the Android market (like most developers do) or on your website?

Thanks!
  • #6,847
  • Mar 14, 2011 3:51pm Mar 14, 2011 3:51pm
Quoting jleblang
Duffypratt and goldsurfer,

My understanding is that all you need to do is do a manual refresh of a chart and it will come up fine without gaps. You will probably have to refresh for each symbol/timeframe combo. Let me know what symbol and timeframe doesn’t work and I will look into it.
I guess I should know that by now Thanks for response
  • #6,848
  • Mar 14, 2011 4:04pm Mar 14, 2011 4:04pm
Quoting jleblang
Duffypratt and goldsurfer,

My understanding is that all you need to do is do a manual refresh of a chart and it will come up fine without gaps. You will probably have to refresh for each symbol/timeframe combo. Let me know what symbol and timeframe doesn’t work and I will look into it.

Thanks. That appears to have solved the immediate problem.

Now I need to see whether I can do what I need to do using the Desktop Pro platform. It seems pretty clear to me that the way I'm planning to use MT4 will expose me to some unnecessary risk.

And I'm not blaming MBTrading for this. Downtime and computer problems arise. The trouble comes with MT4 on an ECN not being able to put a stop order in the queue at the same time that it accepts a pending order. That means that there will always be a risk, using MT4 and an ECN, that the pending order gets filled, and the stop order gets left hanging.
  • #6,849
  • Mar 14, 2011 4:59pm Mar 14, 2011 4:59pm
Quoting wwwin
Perhaps he used the wrong wording because they cost him money, but the result is the same. If he/she in fact lost the money solely b/c of the prolonged glitch, then intentional or not, he/she lost the money and $20 credit is not good enough.

For the people that lost money only b/c of the outage, coming back online and simply stating we are back, everything is working great now is not enough, because if you allow that to habitually happen, it will continue to happen. That is what they always do, clean their hands saying it's somebody else's fault...
Wwwin,

“because if you allow that to habitually happen, it will continue to happen”

Although we have had two issues inside a week, we hadn’t had issues prior to that for a long time. I don’t think you can call anything about this “habitual.”

“That is what they always do, clean their hands saying it’s somebody else’s fault”

Actually, that’s not true at all. We’re still investigating this one, to be honest, and it isn’t at all clear what happened. What you don’t seem to accept is that it isn’t always our fault. If it is, we handle it. In this case, since execution was still working and available, even though Meta was down from the client perspective, people’s trades also still executed. But, we can’t deny the fact that over the last three weeks, there have been several server updates from MetaQuotes to the servers, and there had not been any for months prior. If it were just a function of “this is our server box and our code” then that would be a different story.

We don’t clean our hands of anything. We fix the problem, we help customers with affected trades, and we notify everyone of what they should do. Not sure what else there is to be done.

All that I hear from you is that we are somehow pawning off the responsibility. I think we’ve had a fairly extensive conversation on these boards over the years, especially when it comes to MT4, as to what we have direct control over.
  • #6,850
  • Mar 14, 2011 5:03pm Mar 14, 2011 5:03pm
Hi can anyone tell me how to delete my demo account. In navigator it keeps defaulting to the demo instead of my real account no matter what I do. Thanks in advance

Marty
  • #6,851
  • Mar 14, 2011 5:21pm Mar 14, 2011 5:21pm
Sorry I should say *Desktop pro*
  • #6,852
  • Mar 14, 2011 5:55pm Mar 14, 2011 5:55pm
Quoting jleblang
Can someone please give me a specific example where we "stole your money?"

We have a bunch of fills that executed just fine and reported back into Meta at the correct price after the issue was resolved. I'm talking about trades that executed while we were down. Everyone is getting the proper fills.
What the hell is "proper fill" if you can't use the platform if the server is down and you are on hold for 30 mins. to manage a trade.

Is that what you call "PROPER FILLS"?

I am not one to bad mouth people.You can look at my posts on the other forums. But, this service if you can call it that, i.e. not being able to talk to someone at MB Sunday night was deplorable.

Sincerely upset,

Bill
  • #6,853
  • Mar 14, 2011 6:17pm Mar 14, 2011 6:17pm
it is even worse...I just found out they close all my 8 positions. I called and spoke to Eric...He said he was working on other account problem and will get back to me...

It is very sad if they can't fix my account properly...and my balance totally mess up as well

Justin.
It would be nice if you could ask someone fix it ASAP...I didn't trade anything whole day already due to the problem. Now close my profit positions automatically...It is MESS UP...I never had this problem before. It is getting out of hand...If this problem occurs one more time, i will switch to ATC which i don't have problem with them since it is my secondary backup broker. really can't afford it like this...
  • #6,854
  • Mar 14, 2011 6:31pm Mar 14, 2011 6:31pm
Quoting jleblang
Wwwin,

“because if you allow that to habitually happen, it will continue to happen”

Although we have had two issues inside a week, we hadn’t had issues prior to that for a long time. I don’t think you can call anything about this “habitual.”

“That is what they always do, clean their hands saying it’s somebody else’s fault”

Actually, that’s not true at all. We’re still investigating this one, to be honest, and it isn’t at all clear what happened. What you don’t seem to accept...

Justin..

Since there is Demo environment, isn't all the updates from others should go to demo first before going to production. It should never go to production environment right away without the testing...It is just NOT the right way to do the business if the updates was not tested yet. It will causes alot pain for clients. Regardless who's fault, it is problem causes the client for downtime...I think reputation was MORE important which i choose MBT primary compare to ATCBroker. If next time, I see same problem 'cause of update problem, i think I will use MBT as backup, and use ATC as primary which never had problem with me since I opened with MBT at same time.


I know Desktop Pro never had problem...If i compare desktop pro with Thinkorswim...I will choose them instead.
  • #6,855
  • Mar 14, 2011 7:05pm Mar 14, 2011 7:05pm
Quoting surewin888
Justin..

Since there is Demo environment, isn't all the updates from others should go to demo first before going to production. It should never go to production environment right away without the testing...It is just NOT the right way to do the business if the updates was not tested yet. It will causes alot pain for clients. Regardless who's fault, it is problem causes the client for downtime...I think reputation was MORE important which i choose MBT primary compare to ATCBroker. If next time, I see same problem 'cause of update...
+1 They always say that demo has problem b/c that is where the updates are constantly being tested. Like you I will wait until the next big mess before switching...cause I like the spread and the pay for limit...but if this continues have no choice.
  • #6,856
  • Mar 14, 2011 9:57pm Mar 14, 2011 9:57pm
Well big problem closing the order from yesterday....had to call in and wait and while waiting lost 5 pips, of course, they dont care and act agitated for having to close it manually, while I am the one losing the pips...so eventhough they say everything is fine earlier 8 hours ago...it is not for an order opened yesterday...of course they don't give a sh***t., its not their money.
  • #6,857
  • Mar 14, 2011 11:11pm Mar 14, 2011 11:11pm
Quoting wwwin
Well big problem closing the order from yesterday....had to call in and wait and while waiting lost 5 pips, of course, they dont care and act agitated for having to close it manually, while I am the one losing the pips...so eventhough they say everything is fine earlier 8 hours ago...it is not for an order opened yesterday...of course they don't give a sh***t., its not their money.
i am with u,i close for a loss too! MBT's MT4 really sucks!
  • #6,858
  • Mar 14, 2011 11:12pm Mar 14, 2011 11:12pm
Quoting surewin888
it is even worse...I just found out they close all my 8 positions. I called and spoke to Eric...He said he was working on other account problem and will get back to me...

It is very sad if they can't fix my account properly...and my balance totally mess up as well

Justin....
Surewin888,

I am aware of your situation, and as you now know, we did not close your trades. Our system doesn’t just close trades without permission.
  • #6,859
  • Mar 14, 2011 11:13pm Mar 14, 2011 11:13pm
Quoting wwwin
Well big problem closing the order from yesterday....had to call in and wait and while waiting lost 5 pips, of course, they dont care and act agitated for having to close it manually, while I am the one losing the pips...so eventhough they say everything is fine earlier 8 hours ago...it is not for an order opened yesterday...of course they don't give a sh***t., its not their money.
Wwwin,

You know, I appreciate that there was an issue today and that even one problem shouldn’t be acceptable when you are trading. However, I have to say, I specifically told you when I posted that the platform had come back up that there could still be issues with trades opened before the problem. We suggested trying to modify your trade to see if it worked, and if not, you would have to call in. If you call in, you can still have us place a take profit or stop loss in the underlying account for you. And yet, it still seems like you waited to do anything, and then “lost 5 pips” having to call us. There’s no reason if you keep an open line of communication with the Trade Desk.
  • #6,860
  • Mar 14, 2011 11:16pm Mar 14, 2011 11:16pm
Quoting surewin888
Justin..

Since there is Demo environment, isn't all the updates from others should go to demo first before going to production. It should never go to production environment right away without the testing...It is just NOT the right way to do the business if the updates was not tested yet. It will causes alot pain for clients. Regardless who's fault, it is problem causes the client for downtime...I think reputation was MORE important which i choose MBT primary compare to ATCBroker. If next time, I see same problem 'cause of update problem, i think...
Surewin888-

As we have discussed many times on this forum, we typically test items very thoroughly in the Demo environment (often to the detriment of Demo users) after testing in our internal environment and before we ever push anything to the Live environment. In fact, we probably update our Test environment 20 times a month, Demo 10 times a month, and Live once at most. In fact, you’ll notice that the Demo environment has been 100% smooth for a couple of weeks and we may be past the point of doing too many updates moving forward.

However, that is in relation to our trade servers and the connection between MT4 and our execution engine. We don’t control when MetaQuotes pushes an update to their server, which, they did one three weeks ago and then pushed another one up behind it when several bugs were reported by several brokers.

Having said all of that, today’s issue was not about a lack of testing of an environment. This same version is working great in the Demo environment. This was an unusual situation created in the connection between our MT4 bridge and our ECN. It isn’t something that any amount of testing would have prevented and it wasn’t the result of a hardware failure.
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