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  • #6,801
  • Mar 14, 2011 11:17am Mar 14, 2011 11:17am
Got out in time, but I can confirm that the platform connection is not working again. Time to move from MBT, regardless of live or test and small/large account.

Guys do not expect support or even Justin to respond here. The canned response will be, call the Support Desk which is understandable.

From an IT Infrastructure standpoint, it is well understood now, that MBT is not up to par any longer with the likes of ATC, FXDD, Interbank, CitiFX, Oanda, and others. For proof read the MBT threads. I can confirm the technical issues since last year. They neither understand change control process nor system reliability / resiliency and blames other parties (last time it was the banks). I guess MBT only were ones affected as other brokers did not have issues.
  • #6,802
  • Edited 11:39am Mar 14, 2011 11:29am | Edited 11:39am
Quoting pinoyboy
Got out in time, but I can confirm that the platform connection is not working again. Time to move from MBT, regardless of live or test and small/large account.

Guys do not expect support or even Justin to respond here. The canned response will be, call the Support Desk which is understandable.

From an IT Infrastructure standpoint, it is well understood now, that MBT is not up to par any longer with the likes of ATC, FXDD, Interbank, CitiFX, Oanda, and others. For proof read the MBT threads. I can confirm the technical issues since last year....
+1 they do not understand IT infrastructure and this has nothing to do with the banks...I would like to see who they blame now...that tells me they won't fix the problems if they are blaming everyone but themselves. Now the hour chart is missing a bars...shows a big gap that was not there before, from 8 am to 12 noon

12:30 pm update...still no connection..THIS IS LIVE ACCOUNT WITH OPEN TRADE NOT DEMO
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  • #6,803
  • Mar 14, 2011 11:34am Mar 14, 2011 11:34am
All,

At 9 am EST this morning, we experienced an unknown problem with our MT4 servers. They are being looked at by our team as well as the MetaQuotes team, who handles the servers. At this time, the reason for the issue is unknown. Because this is an MT4 server issue, only MT4 accounts are affected. Our execution systems are working fine. Desktop/Pro accounts are working fine. If you call into the Trade Desk, we can also execute a trade for your MT4 account. If you had T/P prices for existing trades in the system, they are still executing because they reside on the ECN, which is working fine, but those executions cannot reflect in the MT4 accounts until this is resolved. You can see those fills if you login to your account on the website. I will update you when I have more details and we apologize for the situation.
  • #6,804
  • Mar 14, 2011 11:39am Mar 14, 2011 11:39am
As a suggestion to MBT, highly consider a DR setup - that's a Disaster Recovery Setup. Replication from multiple geographic location and instantaneous recovery to another site. If your IT Group has any inclination to technology and high availability, they would know what I am saying here. Even if this is MT4 Server related, alot of the problems here can be averted. Again, High Availability setup and Load Balancing is what you guys Infrastructure wise need to focus on. If your server blows up at main site, another site takes over...with proper design and implementation even MT4 Server can do this.
  • #6,805
  • Mar 14, 2011 11:40am Mar 14, 2011 11:40am
Quoting wwwin
+1 they do not understand IT infrastructure and this has nothing to do with the banks...I would like to see who they blame now...that tells me they won't fix the problems if they are blaming everyone but themselves. Now the 4hour chart is missing a bar...shows a big gap that was not there before, 4h chart missing 8 to 12 noon bar....

12:30 pm update...still no connection..THIS IS LIVE ACCOUNT WITH OPEN TRADE NOT DEMO
yup,i was afraid of the missing datas too and closed pre-maturely for a loss,who can i blame!? the missing datas? or its just me whom cant see the datas,hahaha...
  • #6,806
  • Mar 14, 2011 11:42am Mar 14, 2011 11:42am
Quoting jleblang
All,

At 9 am EST this morning, we experienced an unknown problem with our MT4 servers. They are being looked at by our team as well as the MetaQuotes team, who handles the servers. At this time, the reason for the issue is unknown. Because this is an MT4 server issue, only MT4 accounts are affected. Our execution systems are working fine. Desktop/Pro accounts are working fine. If you call into the Trade Desk, we can also execute a trade for your MT4 account. If you had T/P prices for existing trades in the system, they...
Funny thing is that this only happened to MBTrading and not to any other MT4 broker. As suspected, the blame game has begun.
  • #6,807
  • Mar 14, 2011 11:48am Mar 14, 2011 11:48am
trading is already a hard thing to do,now mbt makes it even harder! with so many missing datas,i really at a lost of what to do now! maybe should stay aside to watch more missing datas coming?
  • #6,808
  • Mar 14, 2011 11:50am Mar 14, 2011 11:50am
Quoting SteveW
I chatted with support and they are having a server issue. It must just be with MT4 because the MBT Desktop is continuing to work. What would resolve all of this is to have ONE account where we could open, close, manage trades from MT4 and/or from Desktop. That's on my list of "what would you as a customer like to see in the future".

Steve
Steve,

We would love to have that solution as well. However, there are technological reasons that it can’t be done. Our Desktop system has 22 order types for FX, most of them would not translate over to meaning anything to MT4. Since MT4 is deal-based (each order kept separately) while Desktop/Pro is net position based, orders that are not recognizable by Meta would just cause problems (i.e. our true trailing stops, pegged orders, etc.) As I have said before, if you are using existing EAs, then using MT4 is not optional. However, if you are a manual trader, you will have much more power and control over your orders with the Desktop/Pro software, and it eliminates the extra “layer” that is causing the current issue, for example.
  • #6,809
  • Mar 14, 2011 11:51am Mar 14, 2011 11:51am
Quoting pinoyboy
As a suggestion to MBT, highly consider a DR setup - that's a Disaster Recovery Setup....
pinoyboy,

We already have that. This isn’t an issue of a server that failed. There is an unknown connectivity issue between the MT4 servers and our execution systems.
  • #6,810
  • Mar 14, 2011 11:52am Mar 14, 2011 11:52am
Quoting wwwin
Funny thing is that this only happened to MBTrading and not to any other MT4 broker. As suspected, the blame game has begun.
Wwwin,

Really not a function of what happened to other brokers. We are the only broker that has an implementation of MT4 like this.
  • #6,811
  • Mar 14, 2011 11:54am Mar 14, 2011 11:54am
That's my point, since it is a connectivity issue, then if you did have proper HA system, the HA would work by picking up at the secondary / alternate site. IT doesn't have to be hardware - ANY loss of connection to MT4 Servers will be handles elsewhere where it is on standby with up-to-date data copies (even snapshots).

The point is, with a "functional" HA system, we would not be having this discussion.
  • #6,812
  • Mar 14, 2011 11:55am Mar 14, 2011 11:55am
Quoting wwwin
Funny thing is that this only happened to MBTrading and not to any other MT4 broker. As suspected, the blame game has begun.
You guys keep mentioning other MT4 brokers not having problems as if there is some kind of MT4 network or something. One broker's MT4 has NOTHING to do with another...especially in the case of MBT, which uses a special modified version. Every broker has their own servers etc to handle their customers...MT4 is just the platform.

So when Justin says the "MT4 servers" are down or whatever...he's talking about MBT's servers...not blaming some Metatrader network or something.

So now you will probably start flaming me for "defending" MBT in some way....which I'm not...
  • #6,813
  • Mar 14, 2011 11:57am Mar 14, 2011 11:57am
just open an account with these guys. and now they start like this. please Mb get this problem solved or people will run for the hills ..hehe.. scary stuff.. you need more severs. my other live account has 6 to choose. please do your homework.
a unstable platform comes next after wire your money to panama.. thats no way to do buissness.
  • #6,814
  • Mar 14, 2011 11:58am Mar 14, 2011 11:58am
Quoting jleblang
Wwwin,

Really not a function of what happened to other brokers. We are the only broker that has an implementation of MT4 like this.
Why is that b/c u are an ECN? Dukascopy now has MT4. Maybe MetaQuotes will help you, because this implemention of MT4 that you have is not workable.
  • #6,815
  • Mar 14, 2011 12:00pm Mar 14, 2011 12:00pm
Quoting pinoyboy
That's my point, since it is a connectivity issue, then if you did have proper HA system, the HA would work by picking up at the secondary / alternate site. IT doesn't have to be hardware - ANY loss of connection to MT4 Servers will be handles elsewhere where it is on standby with up-to-date data copies (even snapshots).

The point is, with a "functional" HA system, we would not be having this discussion.
Hey, you seem to know what you are talking about, they should hire you to fix the problems, cause the people there now cannot fix them.
  • #6,816
  • Mar 14, 2011 12:01pm Mar 14, 2011 12:01pm
Quoting jdwbryan
You guys keep mentioning other MT4 brokers not having problems as if there is some kind of MT4 network or something. One broker's MT4 has NOTHING to do with another...especially in the case of MBT, which uses a special modified version. Every broker has their own servers etc to handle their customers...MT4 is just the platform.

So when Justin says the "MT4 servers" are down or whatever...he's talking about MBT's servers...not blaming some Metatrader network or something.

So now you will probably start flaming me for "defending" MBT in some...
MBtrading just posted above that the servers are handled by MQ "They are being looked at by our team as well as the MetaQuotes team, who handles the servers." get it?
  • #6,817
  • Edited 12:21pm Mar 14, 2011 12:03pm | Edited 12:21pm
Quoting wwwin
Hey, you seem to know what you are talking about, they should hire you to fix the problems, cause the people there now cannot fix them.

I've done HA (High Availability) work for the trading desks at major oil companies in the past thus I know what's entailed in a major DR systems for Billion dollar corporations.. And the problems I've seen 99% of the time is poor implementation of said technology by the implementation teams and even worse implementation by developers of the softwares. Just because they know their software (MT both server / backend) doesn't mean they know performance / uptime on a given Operating System and its interaction for peak performance / uptime.

NOTE: This will happen again, if it just a bandaid fix. MBT you need long term 99.9% uptime solution in the long term. I say this because issues have been coming up since last year or since I have tried / used your platform. It is not something that just appeared. I am very aware of system outages more than you guys care to confirm. If you can't fix your demo, your problems will also show itself on live - I can't stress that concept enough. I have both LIVE and DEMO. When traders or your group say it is "just" demo, that's a QUICK indicator to me on the lack of knowledge of systems. IF it doesn't work on temp / simple environment - what makes you think the implementation will work or production much better? Half a$$ work on one will show itself...
  • #6,818
  • Mar 14, 2011 12:09pm Mar 14, 2011 12:09pm
Quoting pinoyboy
I've done HA (High Availability) work for the trading desks at major oil companies in the past thus I know what's entailed in a major DR systems for Billion dollar corporations.. And the problems I've seen 99% of the time is poor implementation of said technology by the implementation teams and even worse implementation by developers of the softwares. Just because they know their software (MT both server / backend) doesn't mean they know performance / uptime on a given Operating System and its interaction.
I agree, I meant it when I said that they should hire you...the problem here is that all the cheerleaders always give them a pass...this is a serious business, and the clients' funds are at stake, somebody just posted a loss b/c of this...when they realize that they are not up to par, they will hire who they need and buy the infrastucture that they need....so they need to decide if they are going to be a MT4 broker or not, rather than advertise MT4 and then constantly try to switch you to DesktopPro when the sh**t hits the fan, which is often ...cause this is a public relations disaster...no matter what the cheerleaders say.

1.08 pm update still no connection.
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  • #6,819
  • Mar 14, 2011 12:15pm Mar 14, 2011 12:15pm
Quoting wwwin
I agree, I meant it when I said that they should hire you...the problem here is that all the cheerleaders always give them a pass...this is a serious business, and the client's funds are at stake...when they realize that they are not up to par, they will hire who they need and buy the infrastucture that they need....so they need to decide if they are going to be a MT4 broker or not...cause this is a public relations disaster...no matter what the cheerleaders say.

1.08 pm update still no connection.
looking bad....
  • #6,820
  • Mar 14, 2011 12:16pm Mar 14, 2011 12:16pm
Quoting wwwin
MBtrading just posted above that the servers are handled by MQ "They are being looked at by our team as well as the MetaQuotes team, who handles the servers." get it?
Yes, that is a correct statement. MetaQuotes deploys and updates their servers that connect to us. They push updates of the server, client, manager, and admin through the servers from there end.
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