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MB Trading Futures - Introduction

Quoting wannatradefx
LOL. Doesn't that just mean they have fixed deal desk spreads?
as long as they can keep the same spread at any time, I doubt it, it doesn't bother me if they snack in 1 or 2 pips more than others. I've been scared by the hell of slippage some other brokers playing.
Quoting hastings
as long as they can keep the same spread at any time, I doubt it, it doesn't bother me if they snack in 1 or 2 pips more than others. I've been scared by the hell of slippage some other brokers playing.
Um. But that's what a deal desk is...fixed spreads...
Quoting wannatradefx
Um. But that's what a deal desk is...fixed spreads...
uh? you really think it is?
Quoting hastings
uh? you really think it is?
Uh. I really know it is. That's the point of a desk, to smooth out the market so they can profit from what really goes on in the middle.
Quoting wannatradefx
Bit of advice...

Put $400 in a Live MT4 account. Don't trade it. Just use that for your charts. Demo will go down occasionally and thus have a price gap. They usually plug the gaps over the weekend. But you won't see that in live.

Then you can trade in Nav.
wanna:

Since DESKTOP PRO has charts, why not recommend that? You do not trust it , either ...
Quoting Fudomyo
Justin,

Any idea why this is happening with Navigator and what can be done about it?
Is anyone else having this problem?

Thanks.
I had this same problem on Wednesday. After quadruple checking and then questioning my own sanity, my only last hope before the men in white coats came and sedated me was to close down the program and re-open it. Either it worked or this is a dream. I couldn't and still can't understand how price appeared to behave quite typically despite the massive divergence from other feeds. I wonder if Justin would mind explaining how this sort of thing could happen? Is it some kind of glitch in the matrix?
Justin, I have a hypothetical situation to ask about. Say I open an account with MBT. Then later in the year, my legal name changes via court order, and I would need my name to match the name on the account. I am in the USA. What would I have to do to update my name on the MBT account?
You're not crazy ...lol

My first instinct was it had to be an MT4 problem because Navigator has never given me any trouble and MT4 can be buggy. But Trade Station was showing the same price as MT4 and the people in my trading group were also corroborating the MT4 price, so Navigator was the only price that was different.

Anything up to 5 pips is understandable because of platform differences and potential lag issues, but 50 pips is extraordinary. And it persisted for minutes, not seconds. Like you said, it appeared to be behaving normally in terms of price movement, just not at the right price.

I think MBT is a decent broker and am not looking to badmouth them. This is really happening, so I hope Justin can look into it and provide some kind of feedback.

(next time I'll try to do a screen grab)

Quoting birdt
I had this same problem on Wednesday. After quadruple checking and then questioning my own sanity, my only last hope before the men in white coats came and sedated me was to close down the program and re-open it. Either it worked or this is a dream. I couldn't and still can't understand how price appeared to behave quite typically despite the massive divergence from other feeds. I wonder if Justin would mind explaining how this sort of thing could happen? Is it some kind of glitch in the matrix?
Quoting wolfgroup
wanna:

Since DESKTOP PRO has charts, why not recommend that? You do not trust it , either ...
I don't know what that has to do with anything. He seemed like he only wanted to use MT4. Some people are just more comfortable with a certain platform or maybe he has custom indicators written on it. Not sure what DESKTOP PRO has to do with him.
Quoting Fudomyo
You're not crazy ...lol

My first instinct was it had to be an MT4 problem because Navigator has never given me any trouble and MT4 can be buggy. But Trade Station was showing the same price as MT4 and the people in my trading group were also corroborating the MT4 price, so Navigator was the only price that was different.

Anything up to 5 pips is understandable because of platform differences and potential lag issues, but 50 pips is extraordinary. And it persisted for minutes, not seconds. Like you said, it appeared to be behaving normally...
It happened again for a while today with EJ out of sync by about 20 pips whilst I was in a trade. Immediately closed out, relaunched and they were calibrated again, but it's certainly not ideal. JLB, can you confirm that this issue has been reported back to the techies at MB and they're on the case, or alternatively that the intensity of the meds I am on need to be reviewed.
Quoting sonicpunk32
Justin, I have a hypothetical situation to ask about. Say I open an account with MBT. Then later in the year, my legal name changes via court order, and I would need my name to match the name on the account. I am in the USA. What would I have to do to update my name on the MBT account?
Hypothetically speaking - you would need to email us copies of the court documents and then our accounts department would make the change for you.
Quoting BenScoobert
The other day I set up some identical setups with EAs to test brokers and compare the results.

MBT has been the only one which has had this problem.

I have had trades run past the SL and not close.

See the open AudUsd on here
http://www.myfxbook.com/members/BenS...mbt-8040/32004

On this next one it won't allow a SL or TP to be set on AudUsd
http://www.myfxbook.com/members/BenS...mbt-5050/32005

Can any admins of MBT elaborate on why this has happened?
Ben,

Please email [email protected] regarding this - we need to look further into it with you and will need your account number.

Thank you,
Group:

I'm checking on why the Desktop and MT4 might be out of sync; I'll let you know what I discover and how it can be resolved.
I read about the "TTO + Trail" order type in the NavPro manual, but a MB rep told me that "I do not believe the TTO + Trail is available yet on the Pro, it should be on a new release."

Therefore, are there any Nav users who know how to create this order type some other kind of way with the current version of Navigator?

Here is the description of the "TTO + Trail" order type from the NavPro manual:
-----
http://www.mbtrading.com/help/navpro/

TTO + Trail (Forex and Equities)

The TTO also gives the option to have the upper or lower trigger (whichever is acting as the stop loss) to become a trailing stop once the upper or lower trigger (the one that is acting as a take profit) is triggered. Simply check the box marked "Trailing offset" and enter the distance of the trail."
----

By the way, I keep hearing that Navigator is superior to Metatrader, but in Metatrader I'm currently able to add trailing stops to my OCO (one cancels other) orders. I can also view 4 Hour charts in Metatrader which Desktop Pro does not currently have. If Desktop Pro can add 4-Hour Charts and trailing stops to TTOs, then I'll definitely be willing to admit that it's a superior trading platform.
"Dare to live the life you have dreamed for yourself. Go forward and make y
Quoting shephrd

By the way, I keep hearing that Navigator is superior to Metatrader, but in Metatrader I'm currently able to add trailing stops to my OCO (one cancels other) orders.
Could you explain the way you do it? So if you have sell position and open buy, then the sell is closed? Thanks
Quoting jleblang
Ben,

Please email [email protected] regarding this - we need to look further into it with you and will need your account number.

Thank you,
Sadly I have not had a satisfactory answer, perhaps because its a demo acocunt, little effort goes into keeping a demo user happy.

Not to worry, that narrows me down to 2 brokers from 3 on my shortlist.
Quoting Ulterior
Could you explain the way you do it? So if you have sell position and open buy, then the sell is closed? Thanks
That's correct. However, in MBT Metatrader if I have an OCO BUY order that has been filled, I will have one open BUY position and two SELL orders for my one SELL position. One sell order is for my "Take Profit" criteria and the other sell order is for my "Stop Loss" criteria. If either my "Take Profit" or "Stop Loss" criteria is met, then one sell order is filled and the other second SELL order is canceled (hence, OCO "One Cancels Other" order).

To add trailing stops to OCO orders in MBT Metatrader, I do the following:

1. Right-click on the chart and select the order type: (Buy/Sell Stop or Buy/Sell Limit)

2. In the Order window, I enter the following information:

Volume:
At Price:
Stop Loss:
Take Profit:

3. Click on "Place" (order).

4. Press "CTRL + T" to open the Terminal Window.

5. Select the "Trade" tab.

6. Right-click on the order and select "Trailing Stop" and then "Custom".

7. Type the number of "points" (pips) that you want for the trailing offset of that order. However, a MB Rep told me the following which is very important to know about how trailing stops work in MBT Metatrader:

Because of a decimal problem in MBT Metatrader, you need to enter three digits if you want a double-digit pip amount for your trailing stop. You need to enter four digits if you want a triple digit pip amount for your trailing stop. For example:

Type "50" if you want a 5.0 pip trailing stop.
Type "100" if you want a 10.0 pip trailing stop.
Type "250" if you want a 25.0 pip trailing stop.
Type "500" if you want a 50.0 pip trailing stop.
Type "1000" if you want a 100.0 pip trailing stop.

8. Select "OK" after entering your trailing stop amount.

9. After the trailing stop is set, the MB Rep told me that trailing stops in MBT Metatrader will not activate until your order has reached the number of pips that you entered for the trailing stop. Therefore, if you entered a 25 pip trailing stop for your order, then the trailing stop will not trigger until your order is at least profitable by 25 pips, and then the trailing stop will begin trailing your order by 25 pips.

10. The trailing stops created in the Navigator Desktop Pro platform are safe and secure on the MB server, so they will work even if you lose your internet connection. However, the trailing stops that are created in MBT Metatrader require that the software is running at all times in order for them to work. Therefore, if you close your laptop, turn off your computer, or lose your internet connection, then your trailing stops will not activate. However, I don't know if you can call the Live Desk and request server side trailing stops for your MBT Metatrader orders.



.
"Dare to live the life you have dreamed for yourself. Go forward and make y
  • Post #5,318
  • Quote
  • Edited May 24, 2010 2:45am May 23, 2010 5:05am | Edited May 24, 2010 2:45am
Quoting BenScoobert
Sadly I have not had a satisfactory answer, perhaps because its a demo acocunt, little effort goes into keeping a demo user happy.

Not to worry, that narrows me down to 2 brokers from 3 on my shortlist.
I'd just like to follow up on this, here is mbt's very thorough answer. Back on my shortlist

Hi Ben-
The issue is that your orders were basically disconnected from the Demo test server when the test server went down (live orders are always connected to the ECN, which is different). So the question you are asking isn’t really the question you think you are asking. The problem isn’t that the S/L missed a price and therefore didn’t give you a fill. You are correct that a S/L fires a market order, so you should get that price or the next pip or whatever, depending on what is going on in the market.

Think of it like this. MetaTrader is a separate software layer that provides you with a customer interface that is above our usual OMS (Desktop or Desktop Pro). Then you have your actual account in Desktop under that with all of the real NFA-based FIFO accounting, buying power checks, etc. On a Demo account, orders from either are basically sent to a “Trade Server box” that monitors price and gives you a “fill” back when the price hits (I put “fill” in quotes because of course that actual process of getting an affirmed response from a bank and their messages back isn’t replicated in a Demo environment). On a Live account, your orders sit on the ECN ready to be routed to banks or hit by others depending on which way the market moves and what orders you have. Obviously, the Live environment (all three layers: Meta, account underneath, and ECN Trade Server) are maintained perfectly at all times and given our most attention so that no issues arise.

In the Demo environment, in this case, there was an update to the Demo Trade Server box that caused an issue and brought it down for a bit. In that process, orders sitting there essentially got “disconnected” from the Demo account and Meta back above that. So while Meta still had the position and thought it was waiting for a response back on a stop or take profit, there was no order to come back. When this happens, and it ONLY happens in the Demo environment (but it has happened many times in Demo based on the fact that a Demo execution is nothing like a live one programmatically), there’s nothing that can be done except deleting the trades.

Meanwhile, anyone whose EA tries to repeatedly close or change those trades and bombards us with too many attempts gets shut down because in the Demo world, where we literally have 20,000 people hitting us all day long, that type of pounding can bring down the whole demo system again.

So, the short answers are:

Yes, I can delete those trades and reactivate your Demo account.

No, it wasn’t a function of missing a price and you should have got the next one. The order was not connected to the software.

No, it would never happen like that in Live.

Let me know if you have any other questions.

If you send me the order IDs, I can delete them Sunday after the open.
How it's gonna affect the new financial regulation to MBT forex? Less leverage? Less liquidity? Or it doesn't affect to you?
Dear MB Trading,

I had a problem with login live account in MT4, I only can log in my live account in the computer where I logged in my live account first time. I tired to log in another computer, it always showed common error. but no problem with demo account and I also can log in the demo account in 2 computers at the same time. could you please point me out what I should do to log in the other computers? BTW is it possible to log in a live account in 2 computers at the same time. thanks.

Regards.

Roy
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