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Problem opening fxpro's website

  • #21
  • Nov 18, 2009 3:58pm Nov 18, 2009 3:58pm
I reported the problem to them, and they said the site is working perfectly fine at their end!!

Till the moment, still can't access my account on the site. The platform is working fine and I can trade, but the site is inaccesable for almost 24 hours now. Tried going to the site from an internet cafe, and also from a different ISP here in Ottawa (Canada) and all attempts were to no avail. Anyone still experiencing problems accessing their site www.fxpro.com ?
  • #22
  • Nov 19, 2009 4:04am Nov 19, 2009 4:04am
Quoting blue99
I reported the problem to them, and they said the site is working perfectly fine at their end!!

Till the moment, still can't access my account on the site. The platform is working fine and I can trade, but the site is inaccesable for almost 24 hours now. Tried going to the site from an internet cafe, and also from a different ISP here in Ottawa (Canada) and all attempts were to no avail. Anyone still experiencing problems accessing their site www.fxpro.com ?
I think they are lying, can't access www.fxpro.com from South-Africa now for more than 24hours. Fxpro do you realize how bad this looks, I am not panicking hardly have any money with you lot, don't even know who you are it is "secret".... I was told by the operator.
  • #23
  • Nov 20, 2009 4:00am Nov 20, 2009 4:00am
All is ok here from Italy.
It must be a networking issue, not their fault.
Please try to post a screenshot of Ping plotter free or other traceroute application, so we can diagnose the problem.

http://www.pingplotter.com/downloads/pngplt_1.exe
  • #24
  • Nov 20, 2009 4:36am Nov 20, 2009 4:36am
Quoting jagui
All is ok here from Italy.
It must be a networking issue, not their fault.
Please try to post a screenshot of Ping plotter free or other traceroute application, so we can diagnose the problem.

http://www.pingplotter.com/downloads/pngplt_1.exe
Thanks jagui for your reply, i downloaded the ping plotter free application and also the screenshot is attached below.Thanks
Attached Image (click to enlarge)
Click to Enlarge Name: sshot-2.png Size: 101 KB
Respect a man, and he will do all the more.
  • #25
  • Nov 20, 2009 5:02am Nov 20, 2009 5:02am
This screenshot is telling that the packets sent to www.fxpro.com don't even manage to go out of your isp's boundaries, as 10.xxx is an ip address still in the private space.

It may be one of two things:

a) one of the first router of your isp, on the way to www.fxpro.com, is broken/misconfigured

b) the gateway (connectivity) your isp uses to www.fxpro.com isn't working
  • #26
  • Nov 20, 2009 5:12am Nov 20, 2009 5:12am
This is how the traceroute should look.
You really have to ask your isp.
Attached Image (click to enlarge)
Click to Enlarge Name: ping.gif Size: 22 KB
  • #27
  • Nov 21, 2009 3:32am Nov 21, 2009 3:32am
Quoting jagui
This screenshot is telling that the packets sent to www.fxpro.com don't even manage to go out of your isp's boundaries, as 10.xxx is an ip address still in the private space.

It may be one of two things:

a) one of the first router of your isp, on the way to www.fxpro.com, is broken/misconfigured

b) the gateway (connectivity) your isp uses to www.fxpro.com isn't working
Thanks jagui for everything , i tried all i could but i still have same server response. I guess im not the only one affected by this "unusual" situation so i'll keep cool until it's been resolved.Thanks
Respect a man, and he will do all the more.
  • #28
  • Nov 22, 2009 2:22am Nov 22, 2009 2:22am
Quoting jagui
This is how the traceroute should look.
You really have to ask your isp.
A tracert brings me to London where MTN from SA probably terminates at 217.20.44.154 but from this server (telecity.net) the routes times out. By now FXPRO should have at least picked up on this issue, why is none of their reps posting in this thread- do they realize what bad advertising something like this is?

I am not saying it is their fault, but where is there feedback, .... at least I don't have much money with them, have written it off it bad comes to worse..... but for those of you with substantial funds..... remember that Cyprys regulators isn't going to give your money back if stolen....it is basically a loophole being exploited in EU law, one should really only deal with FSA registered bucket shops but not even that means you will get your funds back...
  • #29
  • Nov 22, 2009 3:38am Nov 22, 2009 3:38am
I can't access the website itself from one of my saved links in favorites, but the platform servers, as well as the online webtrader ( https://webtrader.fxpro.com/ ) and the back office login ( https://www.myfx.pro/login ) have been working normally.

Maybe you are having a similar issue, trying to access an internal page which is no more active. Try getting only https://www.fxpro.com/ , they have been changing the website around and it is possible that most of the old links are not available any more...
  • #30
  • Last Post: Nov 22, 2009 5:19pm Nov 22, 2009 5:19pm
Quoting StephanusR
A tracert brings me to London where MTN from SA probably terminates at 217.20.44.154 but from this server (telecity.net) the routes times out. By now FXPRO should have at least picked up on this issue, why is none of their reps posting in this thread- do they realize what bad advertising something like this is?

I am not saying it is their fault, but where is there feedback, .... at least I don't have much money with them, have written it off it bad comes to worse..... but for those of you with substantial funds..... remember that Cyprys regulators...
Please post your ping plotter screenshot so we may help...
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