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Alpari Stuck

  • #21
  • Aug 18, 2008 12:09am Aug 18, 2008 12:09am
Just checking if anyone elses platform is stuck. Only a demo account but this has been happening way too often, wonder what will happen when open a live account.
  • #22
  • Aug 18, 2008 12:44am Aug 18, 2008 12:44am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting nelson7
Just checking if anyone elses platform is stuck. Only a demo account but this has been happening way too often, wonder what will happen when open a live account.

trading live since 6 month now with alpari via virtual server i can tell u they perform excellent, no server problem. First make sure everything works fine on YOUR end.
  • #23
  • Aug 18, 2008 3:51am Aug 18, 2008 3:51am
Quoting nelson7
Just checking if anyone elses platform is stuck. Only a demo account but this has been happening way too often, wonder what will happen when open a live account.
Yes, quite a few bars missing around 2am, and 4.15 to 7am but only on demo, the live platform seems fine.

If you only use it for charting like I do then open a live account and use the live server, it's more reliable than the demo.
  • #24
  • Aug 18, 2008 4:05am Aug 18, 2008 4:05am
Quoting lostinspace
Yes, quite a few bars missing around 2am, and 4.15 to 7am but only on demo, the live platform seems fine.
Are you missing bars on all pairs or only on one pair? I am just checking because I use the RU demo server and I can't find any missing bars on the majors.
  • #25
  • Aug 18, 2008 5:43am Aug 18, 2008 5:43am
Quoting nvwine
Are you missing bars on all pairs or only on one pair? I am just checking because I use the RU demo server and I can't find any missing bars on the majors.
I haven't checked them all but it seems to be.

This is on Alpari UK, 15 minute chart, from 2am to 2.45am, and 4.15am to 7am.

I phoned their IT support and the guy had the same thing on his demo, live was fine though.

Edit: Just checked the RU demo and you're right, that seems fine.

Here's a 15m chart for Eur/Usd, even a refresh or a new chart doesn't seem to put back the missing ones....


http://i38.tinypic.com/2q1c6cj.jpg
  • #26
  • Aug 18, 2008 7:17am Aug 18, 2008 7:17am
Quoting CTGUY
Anytime you have problems with your brokers, as far as accounts, feeds, etc, you need to call your broker immediately. Posting here will not solve the issue traders.

Trust me, If my feed is one minute off, I will be on the phone...not on here.
True.

Even though the complaints on this forum managed to bring Alpari_UK to provide explanation.
  • #27
  • Aug 19, 2008 8:14am Aug 19, 2008 8:14am
last few days their demo account has been a nightmare. I have gaps and freezes all over the place. It is so bad that I am tempted to not use the mfor my live trading.

Max
Gravity goes both ways in forex...
  • #28
  • Aug 19, 2008 8:35am Aug 19, 2008 8:35am
I don't know what's going on with them either but because it's a only a demo i'm giving it to the end of the week to sort itself out. After that ill be needing MT4 broker recommendations, methinks.



Quoting max pips
last few days their demo account has been a nightmare. I have gaps and freezes all over the place. It is so bad that I am tempted to not use the mfor my live trading.

Max
  • #29
  • Aug 19, 2008 10:08am Aug 19, 2008 10:08am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
i m running alpari demo and live on virtual server in USA and not a single problem there. The issue seems to be on your end.. have you tried to switch to one of their 3 other servers?
  • #30
  • Aug 19, 2008 11:29am Aug 19, 2008 11:29am
Dear Alpari (UK) Demo Customers,

In response to the issues you have been noticing relating to our demo server connectivity, we would like to say the following:

During the past two weeks we have been testing a new Floating Leverage plug-in. Implementation of this plug-in will allow us to offer floating leverage of up to 1:500 for all our live and demo clients.

All new plug-ins are initially tested in a development environment then on demo servers and only after that are they implemented on live servers. This is done not only because this is a requirement of our ‘System Changes Control Procedures’ but also because our demo server is a very good tool for stress testing as it has more than seven million orders at any one time. In addition, we purposefully flooded our demo servers with excessive amounts of orders to make the stress testing more aggressive and productive.

As a result of our testing, our demo servers experienced occasional downtime problems for short periods of time. Although this was probably inconvenient for many of our demo clients, we would like to stress that live server connectivity was not affected whatsoever throughout the duration of our actions.

Our stress testing is scheduled to be completed by the end of the week but in terms of service downtime, you may experience temporary problems with your demo account functionality for the time being although this will be resolved in the next few days.

Please accept our sincerest apologies for the inconvenience caused although the problems you have experienced this week are an unfortunate necessity that will enable us to present a new feature to our service – Floating Leverage up to 500:1!

We will be making an announcement on our website regarding our new offering very shortly.



Kind Regards,

Alpari (UK) Limited
  • #31
  • Aug 21, 2008 3:23pm Aug 21, 2008 3:23pm
Quoting Alpari UK
Dear Alpari (UK) Demo Customers,

In response to the issues you have been noticing relating to our demo server connectivity, we would like to say the following:

During the past two weeks we have been testing a new Floating Leverage plug-in. Implementation of this plug-in will allow us to offer floating leverage of up to 1:500 for all our live and demo clients.

All new plug-ins are initially tested in a development environment then on demo servers and only after that are they implemented on live servers. This is done not only because this is a requirement of our ‘System Changes Control Procedures’ but also because our demo server is a very good tool for stress testing as it has more than seven million orders at any one time. In addition, we purposefully flooded our demo servers with excessive amounts of orders to make the stress testing more aggressive and productive.

As a result of our testing, our demo servers experienced occasional downtime problems for short periods of time. Although this was probably inconvenient for many of our demo clients, we would like to stress that live server connectivity was not affected whatsoever throughout the duration of our actions.

Our stress testing is scheduled to be completed by the end of the week but in terms of service downtime, you may experience temporary problems with your demo account functionality for the time being although this will be resolved in the next few days.

Please accept our sincerest apologies for the inconvenience caused although the problems you have experienced this week are an unfortunate necessity that will enable us to present a new feature to our service – Floating Leverage up to 500:1!

We will be making an announcement on our website regarding our new offering very shortly.



Kind Regards,

Alpari (UK) Limited
500:1 leverage? Sounds like a good way for traders to lose their money very quickly.
  • #32
  • Aug 22, 2008 8:44am Aug 22, 2008 8:44am
Quoting JRowaboat
500:1 leverage? Sounds like a good way for traders to lose their money very quickly.
Yeap! Just blow out a customer
  • #33
  • Aug 22, 2008 10:34am Aug 22, 2008 10:34am
Quoting JRowaboat
500:1 leverage? Sounds like a good way for traders to lose their money very quickly.
Why?

Leverage only affects margin requirements, not risk.
  • #34
  • Aug 22, 2008 10:47am Aug 22, 2008 10:47am
Quoting lostinspace
Why?

Leverage only affects margin requirements, not risk.
If you manage your risk the same, that's fine. But, unfortunately, retail traders tend to see the opportunity of more leverage as a change to make a quick buck... not realizing it could also quicken their losses by increasing their risk.
  • #35
  • Aug 22, 2008 12:55pm Aug 22, 2008 12:55pm
Quoting JRowaboat
If you manage your risk the same, that's fine. But, unfortunately, retail traders tend to see the opportunity of more leverage as a change to make a quick buck... not realizing it could also quicken their losses by increasing their risk.
I know what you're saying but I wouldn't call those people 'traders', I'd call them reckless gamblers. Unfortunately they are the people who give forex trading a bad reputation.

It looks like Alpari UK are keeping up with their Russian counterpart, they already offer 1:500.
  • #36
  • Aug 22, 2008 12:59pm Aug 22, 2008 12:59pm
Quoting lostinspace
I know what you're saying but I wouldn't call those people 'traders', I'd call them reckless gamblers. Unfortunately they are the people who give forex trading a bad reputation.

It looks like Alpari UK are keeping up with their Russian counterpart, they already offer 1:500.
I agree with you on that. It's just unfortunate that those "gamblers" make up the majority of "traders" entering the market. When we all started trading, 500:1 seemed like a great thing... "Wow, I can make so much money doing that." But we did not understand risk management, trade models, and margin enough to understand how easily we could lose that. I could see the NFA stepping in eventually and blocking 500:1 offerings in America. It's a selling tool that entices in the wrong way, in my opinion.
  • #37
  • Aug 22, 2008 1:47pm Aug 22, 2008 1:47pm
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
"NFA stepping in eventually and blocking 500:1 offerings in America"

what a nonesense. Would be se same if the authorities limit max HP to 100 in the car industry.
Leverage is a great tool in experienced hands. Same is valid for HP on cars...

Next step? Airbags for the trading account?
  • #38
  • Aug 22, 2008 2:10pm Aug 22, 2008 2:10pm
Quoting onu
"NFA stepping in eventually and blocking 500:1 offerings in America"

what a nonesense. Would be se same if the authorities limit max HP to 100 in the car industry.
Leverage is a great tool in experienced hands. Same is valid for HP on cars...

Next step? Airbags for the trading account?
The difference is that people who qualify for HP have been credit scored, and the loan companies have an obligation to make the consumer aware of all the pitfalls of finance including the costs. Not so in forex.

The whole business is long overdue a regulatory overhall, maybe the new task force will introduce some meaningful regulation.
  • #39
  • Aug 22, 2008 5:02pm Aug 22, 2008 5:02pm
is one unit at 500:1 not just the same as 5 units at 100:1?

Max
Gravity goes both ways in forex...
  • #40
  • Last Post: Aug 23, 2008 1:46am Aug 23, 2008 1:46am
Quoting max pips
is one unit at 500:1 not just the same as 5 units at 100:1?

Max
And the point you're making is.....?
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