My EFX platform (live) as been disconnecting all morning. Very unstable.
- #1,397
- Edited 9:45am Nov 11, 2007 9:28am | Edited 9:45am
- | Joined Dec 2006 | Status: Poocher | 1,018 Posts
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DislikedI step into one meeting and look what happens…sheesh…
th_ngue21 – Our quotes are not our real quotes? What? Hidden true priceserver? What? Guys, first of all, the only sense that “our quotes” are not “our quotes” is that they belong to the banks, customers, and general liquidity pools that our system is linked to. Beyond that, we certainly don’t have some super secret separate server (say that five times fast) that has other quotes on it. We have way too many providers to route your orders to for us to possibly maintain a separate set of servers. Actually, I’m not even clear on what you were saying with that comment. If we show 100 and the real price is 140? I just going to leave that post alone for now until I get better clarification on the intent.
italianfx – As someone mentioned, not all of the banks in our system take less than minis. Let’s be clear on what that means. 100,000 increments. No problems. 10,000 increments. No problems. 1,000 increments, available, but not by all providers. That means that if you go to by a sub-level increment at the market, you might not get the ask price. Heck, if NONE of the banks at that moment offering in range happen to be the ones that take that increment, you might not get filled at all. Our algorithms are designed to prevent the system from giving you a fill too far away from the market, as that would usually be a bad fill. Now, on something like EUR/USD or GBP/USD, there should always be plenty of the sub-minis available. But on other pairs, that might not be the case at all times. Remember, you have to get filled by someone that is willing to fill you. We can’t magically get you a fill that doesn’t exist, and that discussion includes sub-minis (or micros).
You also brought up the concept of a 35 pip NEGATIVE spread. I assume what you mean is that you saw a bid that was 35 pips above the ask. Obviously, in the real market, this does not occur. That means that either one of the banks providing data was stuck at a price that was 35 pips out of whack, or they temporarily put up a bad quote from a system glitch on their end. In those cases, which we cannot control, obviously you should not expect to be able to hit the guy that is locked. And of course, he will fix the problem, and then he will be gone. So let’s give an example. What if the bids on our system for the GBPUSD were:
2.0850
2.0815
2.0814
2.0813
2.0812
And the asks were:
2.0816
2.0817
2.0818
2.0819
I hope it would be obvious to a trader that the single bid at 2.0850 is not correct. The quotes on the GBPUSD is still 2.0815 by 2.0816 in that case, with a bad bid stuck out there by one of the banks. If you try to hit the 2.0850, you probably won’t be able to. If you buy at 2.0816, obviously, you may think that you are up a lot because the bid shows 2.0850. But once that bank fixes their issue and disappears, the bid returns to normal.
So let me clarify. It IS possible that slightly crossed live quotes will appear on our system as banks are putting up prices, especially in fast markets. However, it probably doesn’t last more than a split second, and you won’t be able to capture the “negative” spread with your fingers anyway. If you see something significantly larger, especially with one bid or ask so far away from the rest on the Level 2, please use common sense and realize that something is amiss.
General – Those that are experiencing any quote freezes/platform lock-ups, I assume you are using the latest version of the Nav with the charts, which is clearly labeled BETA software on our website. Please uninstall and drop back to the regular version of the Nav and the problem should go away. Not everyone is experiencing the issue, but it is a known issue that is being investigated.
Have a wonderful weekend.Ignored
DislikedI step into one meeting and look what happens…sheesh…
General – Those that are experiencing any quote freezes/platform lock-ups, I assume you are using the latest version of the Nav with the charts, which is clearly labeled BETA software on our website. Please uninstall and drop back to the regular version of the Nav and the problem should go away. Not everyone is experiencing the issue, but it is a known issue that is being investigated.
Have a wonderful weekend.Ignored
DislikedMy platform (not beta) must have disconnected 10+ times from the quote server this morning. I closed the platform and restarted it multiple times and experienced the same thing. Also, the quotes were lagging, which I suppose was a result of the quote server issue...Ignored
Checking which server you are on:
1. Open your Watchlist
2. Look in the symbol column for $SRVNAME
3. In the row with $SRVNAME you should have another column 'Company Name', if no add the column by right clicking the columns row.
4. Under Company name in the $SRVNAME row you should see something like prc112.
Email me at [email protected].
If anyone else is experiencing problems...email me the exact same info listed above.
DO NOT POST THIS PRIVATE INFO ON THE BOARDS!!!!
It's sad..but I do have to say that.
Dislikeditalianfx –
I’m having a hard time following what you are saying. You reference a -30 spread again. It doesn’t matter how long they last, I think I’ve already cleared up what causes them, and they would exist until the bank got their order unstuck. In addition, they would be extremely rare. You keep mentioning one time that it happened. Has it happened again? Please take a screenshot next time as an example so I have an idea of what you are seeing. I have a feeling we will be waiting a while on that, but since you claim it lasted 5 minutes, it should be easy to get a screenshot.
I was very specific that not all of our liquidity providers trade the micros. I don’t see how that reads that you need to find another customer to transact with. What pair are you trading when this happens?
Not sure what the bit about currenex has to do with us. We don’t necessarily use the same band feeds as currenex, but we do have more feeds.
Most of the rest of this has been discussed on these boards many times. You mention that sometimes, you only see 100 lots at a price on the Level 2. That could be, but it also doesn’t mean that you would only get filled on 100. Many banks display one amount when they really have a lot more behind that. Also, since many banks are now displaying at sub-pip increments, you might see 200, 200, 100, 300, 500, 200, and 300 available at increments BETWEEN ROUND PIPS. That alone adds up to 1800 inside of a pip, and many of those banks will happily accept larger orders. Up until recently, the banks only showed even-pip liquidity, so all of that would have shown at one price. It is much better for you in terms of net pricing that they now show the sub-pip increments. We don’t get a lot of complaints from people about the liquidity on our platform, and I’m talking about people trading billions in volume a month, not people trading micros.
Regarding any stability, again, please contact us here at EFX when it happens. Take screenshots if you can, call us, use Live Help, whatever. Let us know. That’s the best way for us to help you fix the problem that you are having, as many people are not.Ignored
QuoteDislikedI see the price move up and down, up and down, and I was +30 pips in profit then +10 then -2 then +30 again but my market order was still there waiting to be filled
Disliked
We don’t get a lot of complaints from people about the liquidity on our platform, and I’m talking about people trading billions in volume a month, not people trading micros.Ignored
Dislikedcould people who were trading 1 EFX lot or higher and had problems, please give a summary of the problems they experienced the other day?
thanks...Ignored
DislikedProbably not. I've been trading with EFX for months. I don't trade micros, but I have not experienced any of the issues described by the Italian trader. As someone else said, it seems that the problem is limited to size, which Justin explained. It might be a function of computer and Internet connection. But given the way that the Italian trader was focused on size, I'm guessing that this is about exactly what Justin said...not all banks on the system trade in micros. ItalianFX...I'm not waiting for an answer to your question. I'm waiting for you to explain to me something more, because all of my orders get filled accordingly.Ignored