Activtrades free money due to swap error | Forex Factory

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Activtrades free money due to swap error

  • #1
  • First Post: Jul 25, 2025 8:14am Jul 25, 2025 8:14am
After trying to convince several helpdesk employees that the swap on long usdchf went from +0.7 pops to +0.072 pips yesterday and also the swap on short went from 1.12 to 0.118 I think you guys should go there and get the free money they are offering.

Just open a giant short usdchf over there and open the exact same size elsewhere and you get free swap.

They do not get that there is a x10 fault and the knowledge of the employees that answer their 'helpdesk' well, I'm afraid you all have been there...
  • #2
  • Jul 25, 2025 8:31am Jul 25, 2025 8:31am
at swap comparesites it shows also already.

I had 4 or 5 different chat employees now that do not see the error and simply keep telling me swap changes sometimes. Clueless...
Attached Image (click to enlarge)
Click to Enlarge Name: blind activtrades employees 2.png Size: 73 KB
  • #3
  • Jul 25, 2025 8:42am Jul 25, 2025 8:42am
Be wary that they do a rollback some days after.
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  • #4
  • Jul 25, 2025 9:17am Jul 25, 2025 9:17am
well they refuse to acknowledge the mistake and after asking for 2 hours or so it seems that the lost swap will never be rolled back.

I have no clue anymore what to do because the long held long positions are obviously based on that swap which they now have decimated. The will not even send me an email that the issue is under investigation. All they tell me is that there is no error. Five different chat employees in a row already.
  • #5
  • Jul 25, 2025 11:09am Jul 25, 2025 11:09am
Quoting Forrrex
well they refuse to acknowledge the mistake and after asking for 2 hours or so it seems that the lost swap will never be rolled back. I have no clue anymore what to do because the long held long positions are obviously based on that swap which they now have decimated. The will not even send me an email that the issue is under investigation. All they tell me is that there is no error. Five different chat employees in a row already.
Chat employees....mean nothing.
Please join me in my journey for 100 perfect trades. See my journal!
  • #6
  • Jul 25, 2025 11:14am Jul 25, 2025 11:14am
I filed a complaint via email, answer will take a long time I'm afraid.
  • #7
  • Jul 26, 2025 12:01am Jul 26, 2025 12:01am
No answer yet on filed complaint other than an automated 'we revieved...' message and last nights rollover again 10% of what it should be.

Any ideas on how to get that swap back?
Is contacting FCA of any use?
  • #8
  • Last Post: Jul 26, 2025 10:41am Jul 26, 2025 10:41am
Quoting Forrrex
No answer yet on filed complaint other than an automated 'we revieved...' message and last nights rollover again 10% of what it should be. Any ideas on how to get that swap back? Is contacting FCA of any use?
It's weekend...everyone's sleeping at home..
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