FXCM Discussion

There can be slight differences in the charts due to the amount of data received. FXCM intentionally sends less data to our mobile platform so that it does not require as much data to open or load a chart. This is because many clients use the app on-the-go with a mobile data plan where they have to pay if they use too much bandwidth, or get capped or throttled for the rest of the month once they use a certain amount.

However, the two screen shots you provided appear to be a Bid and Ask issue. On your screen shot of desktop platform we can clearly see "Ask" is selected. The Bid/Ask selection is not displayed on the mobile platform but you can check and toggle between by clicking the three dots in the upper left corner of the chart. Once you click on the dots the "Chart Options" page will open and you can see if you have Bid or Ask selected.

Attached Image (click to enlarge)

Attached Image (click to enlarge)

FXCM South Africa is regulated by the FSCA. If you wish to make a complaint about about FXCM to the regulator they will ask you to first try to resolve it directly with the firm. Your first step would be to email [email protected] with the details.

If you send me a direct message with the email address and account number I can also ensure someone follows up with you directly to discuss your issue.

You can add additional historical data to MT4. FXCM offers up to 10 years for 1min, 5min, 15min, 30min, 1hour, 4hour, 1day, 1week, and 1 month data with the free Historical Data Downloader: https://www.fxcmapps.com/apps/basic-historical-data-downloader/

The information can be imported into MT4 and step by step instructions are included in the User Guide, which is also found on the Historical Data Downloader page linked above.

I hope the issue has been resolved but if you still encounter login problems please share a screen shot of the errors you receive. If you ever need real time assistance please contact our 24/5 live chat support.

Which brach office of fxcm under regulated can a Chinese customer can open a new account?

SP500 CFD is not being offered by fxm? subscribed for a demo mt4 account and this symbol is not on assets list..

is FXCM chart feed down? i cant pull up any charts but im still getting price data

FXCM offers the SPX 500 CFD on all platforms including MT4. Contact their tech support to troubleshoot why you can't see it.

FXCM really old time broker.

And i salute Jason still working with FXCM.

will the spreads on major currencies ever come down below 1.0 ?? expecting 0.9 and below

thread dead ?
can honest people with fxcm recommend it ?
fxcm middle east , what platform can i use or connect to my account ? is ninja trader allowed

thanks

Hi Jason, can't log into my tradestation , keep getting incorrect username or login message?

Do we have any sierra charts/FXCM users here. i use sierra for futures and looking to use it to spreadbet forex in the UK. Any ideas on how well the FXCM/Sierra combo works?

i have opened a demo and live account with FXCM UK and would like to know if their is an easy way to switch between my live and demo account in 1 instance of MT4.

I dont want to have to remember usernames and passwords and would be great if i could easily switch between profiles. thanks

Is there any chance to get data during the asian session for trading the BUND?

Hello FXCM,

I am using FXCM Trading Station (Windows 7) for 5-6 years now. I have neverending issue with multiple horizontal lines. The lines are always sitting in certain fx pairs and can't be removed unless you remove it one by one. Once removed they come back again. The problem is there are hundreds or thousands of them to remove each time, and it doesn't help in the end as they keep getting back. Re-installation of Trading Station doesn't help as well. Can you please address this issue to someone who can help.

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Hi all, I haven't been active on this forum for a while but am back. Please post any questions and I'll respond.

Did you know that now you can save money with our No Zero Rollover Promotion? With FXCM AU* there is no need to pay Rollover when you hold your trades overnight anymore.

I have several questions regards FXCM, TS2 and related stuff.

The custumor support over years meanwhile never reacts to my proposals or reported issues in a constructive and helpful way

there are issues as following

the price of SPX500 on the chart window is not displayed properly, because the price field is to small. Reaction of the support team to this issue. "Really?"

there is no option for visual order of moving averages. Reaction of the support team to this issue. "You are the first who mentioned this, we have never heard that something like visual order could be useful and interesting for other users." When you mention that even Tradingview has an option for visual order, they say: "If you lilke Tradingview more than TS2, then you may use this platform, there you have visual order. You can trade with FXCM also on Tradingview."

the different layouts of TS2 take so much percentage of CPU, that they are blocked even when CPU is running only with 15%.
Normally the blocking starts at 9% of CPU for each layout. If you want to edit something (period of MA e.g.) most likely the blocking persists for minutes.

There are also restrictions to name a layout, because every layout starts with "Marketscope 2.0" after these letter there is only space for an "A" or "1".I made the proposal to start simply with "MS2" After this you may name a layout like e.g. "EURUSD". The support team says to this issue: "Other users only have one marketscope, why do you want to have more than one layout?"

You can not effectivly trade the Bund, because the trading hours on TS2 are starting way behind the actual trading hours. All indicators are not working properly, because in every trading day several hourly candles are missing. Reaction of the support team to this issue: "Why do you need indicators for trading?".

When you hit the buy or sell button on the price chart and the market is closed at that time or has just opened, the layout crashes and has to be reloaded. Reaction of the support team to this issue. "You are the first who mentioned this, we have never heard about it before."

Dear pro-trading,

We do appreciate your feedback and we would like to apologize for your bad experience over the years.

Please note that FXCM has been around for over 20 years and we are here today thanks to our clients feedback. Please note that we take our clients suggestions very seriously and our Client Facing Team is trained to escalate such feedback/requests to the relevant departments at FXCM.

In order to assist you in the best way possible with your inquiries, we would like to invite you back to visit one of our support channels. (CHAT/CALL/WHATSAPP)

Here are couple of comments regarding your issues:

Trading Station Desktop has the ability to show the Price Panel while you are on a chart so clients could see BID and ASK price at the time.

Regarding the other questions we would be happy to assist you with your requests however we would need more information, so please feel free to join us on one of our Live Support Channels

On Trading Station Desktop you could save layouts with the names that you like and you do not have limitation on the name or the symbol count. All you need to do is go to Layouts > Save Layouts.

Bund Trading Hours Are Daily From: Daily 06.00 - 20.00 GMT. Please note that FXCM welcomes all trading strategies and our Support Team are well aware how powerful the usage of indicators could be.

We will be happy to investigate your Layout Crash issues if you join us via one of our support channels.

Thanks and have a great day!