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Need help with Forex.com

  • #1
  • First Post: Aug 24, 2020 6:36am Aug 24, 2020 6:36am
Having some serious problems with Forex.com (Gain Capital Group now Stonex). I am unable to place a trade on my metatrader platform. I just recently had to download the MT4 platform, and was able to login to my account. The listing has my account number and name, so I kno I am logged in, however I cannot place a trade of any volume.

The login page at Forex.com is not working, I cannot log in. The support phone numbers are no longer on the site. The Chat button does not work, and the email form does not work.

I know they were bought out by Stonex, but the email I got said that everything would remain the same for now.

Is anyone still using Forex.com? Are you havign similar problems?
  • #2
  • Aug 26, 2020 9:47am Aug 26, 2020 9:47am
Quoting dargane
Having some serious problems with Forex.com (Gain Capital Group now Stonex). I am unable to place a trade on my metatrader platform. I just recently had to download the MT4 platform, and was able to login to my account. The listing has my account number and name, so I kno I am logged in, however I cannot place a trade of any volume. The login page at Forex.com is not working, I cannot log in. The support phone numbers are no longer on the site. The Chat button does not work, and the email form does not work. I know they were bought out by Stonex,...
Everything works fine, now, and yesterday and day before yesterday (24th) was working fine, I'm not using but registered and verified my account few days ago, so there was no such problem. If it's not still fixed, can you please try go to website from your smartphone? Or use different browser on PC, or different internet connection.
  • #3
  • Aug 26, 2020 12:08pm Aug 26, 2020 12:08pm
Just tried again. I am still unable to place a trade.

I tried three different computers, two different browsers on all, and still cannot log in to the web page. I did not think about my ISP. Before I downloaded a new pltatform, I did jnot have any of these issues. I'll have to take my laptop somewhere and try it.

Thanks for your response
  • #4
  • Aug 27, 2020 7:02am Aug 27, 2020 7:02am
Here I got some negative posts about forex.com, they process withdrawals very slowly, and cut clients' money without permission, most of them are posted this year.

I do not suggest you try them at this time.
Forex, my love!
  • #5
  • Last Post: Aug 27, 2020 7:54am Aug 27, 2020 7:54am
Quoting TaoJin88
Here I got some negative posts about forex.com, they process withdrawals very slowly, and cut clients' money without permission, most of them are posted this year. I do not suggest you try them at this time.
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