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- #1,802
- Apr 16, 2020 11:59pm Apr 16, 2020 11:59pm
- | Membership Revoked | Joined Apr 2019 | 1,436 Posts
Allergic to bullshitters, never argue with fools
- #1,803
- Apr 29, 2020 10:18am Apr 29, 2020 10:18am
- | Membership Revoked | Joined Apr 2019 | 1,436 Posts
Allergic to bullshitters, never argue with fools
- #1,804
- May 3, 2020 9:39pm May 3, 2020 9:39pm
- | Commercial User | Joined Dec 2015 | 2,690 Posts
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- #1,805
- May 22, 2020 1:14pm May 22, 2020 1:14pm
Their server halt made my balance negative
stop-loss in ICMarkets is actually nothing
During the Corona volatility, one Monday morning, on the Asia session, I realized my balanced turned to -600 (was 1,100+) in about 5 minutes.
I was online and my terminal was connected, but there were no movements on the charts (frozen), their servers were not responding to any command and my 1,100+ turned to -600.
When I contacted their customer support they offered me
to deposit the same amount of $600 and of course internal transfer is not accepted, in return they promised that they add this amount to my account so it will show balance = 600.
So not only I lose 1000+ I have to deposit 600 more, from my pocket, just to become 0 !!!
Actually this is not the first time, I've had at least 3 other experiences of their server halt/freeze. It caused my trades to be closed with much bigger losses than my stop loss, in one case, my trade on Gold was in ~100 pips of profit on Friday, but on Monday, 4 minutes after market open, it went all the way back passed my stop loss and kept going without triggering it and eventually after the particular move has stopped, their server woke up and decided to close it with -150 pips 
(meanwhile I was trying to remove my stop loss/cancel stop loss, but it was giving error and was showing "market is closed" in the journal tab 
)
Of course as I mentioned in one of my previous reviews, they never accept any responsibility about their faulty servers (started from August 2019 that they sold the company to a third party). This was one of my accounts and now I can't transfer or withdraw from my other account too.
Note: I published 3 reviews on the same day of the problem on 
forexpeacearmy but they did not publish them until 2 days ago (20th May 2020) that I sent a complaint to their customer support and warn them that I will send my reviews to all other forums and will mention that they take sides. Today I found out that they are showing my last review (2 previous ones does not appear on my profile as pending or declined or anything)
stop-loss in ICMarkets is actually nothing
During the Corona volatility, one Monday morning, on the Asia session, I realized my balanced turned to -600 (was 1,100+) in about 5 minutes.I was online and my terminal was connected, but there were no movements on the charts (frozen), their servers were not responding to any command and my 1,100+ turned to -600.
When I contacted their customer support they offered me
to deposit the same amount of $600 and of course internal transfer is not accepted, in return they promised that they add this amount to my account so it will show balance = 600.So not only I lose 1000+ I have to deposit 600 more, from my pocket, just to become 0 !!!
Actually this is not the first time, I've had at least 3 other experiences of their server halt/freeze. It caused my trades to be closed with much bigger losses than my stop loss, in one case, my trade on Gold was in ~100 pips of profit on Friday, but on Monday, 4 minutes after market open, it went all the way back passed my stop loss and kept going without triggering it and eventually after the particular move has stopped, their server woke up and decided to close it with -150 pips (meanwhile I was trying to remove my stop loss/cancel stop loss, but it was giving error and was showing "market is closed" in the journal tab )Of course as I mentioned in one of my previous reviews, they never accept any responsibility about their faulty servers (started from August 2019 that they sold the company to a third party). This was one of my accounts and now I can't transfer or withdraw from my other account too.
Note: I published 3 reviews on the same day of the problem on forexpeacearmy but they did not publish them until 2 days ago (20th May 2020) that I sent a complaint to their customer support and warn them that I will send my reviews to all other forums and will mention that they take sides. Today I found out that they are showing my last review (2 previous ones does not appear on my profile as pending or declined or anything)
We can't control the sea, but we can learn how to surf the waves.
- #1,806
- May 22, 2020 2:05pm May 22, 2020 2:05pm
- Joined Apr 2010 | Status: Lazy trader on D1 charts | 5,901 Posts
Their server halt made my balance negative stop-loss in ICMarkets is actually nothing
- #1,807
- May 24, 2020 8:29pm May 24, 2020 8:29pm
- | Commercial User | Joined Dec 2015 | 2,690 Posts
Their server halt made my balance negative stop-loss in ICMarkets is actually nothing
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- #1,808
- May 25, 2020 11:01am May 25, 2020 11:01am
{quote} Hi, sorry to hear this, just change brokers then, leave IC and find better ones
For time being I'm looking for a solution about ICM case
I don't know if I should deposit that 600 to unblock my accounts or it's just an empty promise
We can't control the sea, but we can learn how to surf the waves.
- #1,809
- May 25, 2020 11:11am May 25, 2020 11:11am
- | Commercial User | Joined Aug 2014 | 3,922 Posts
{quote} That was my second account with 1000 balance, my main account and a reserve one also are there and currently I can't do any withdrawal to go to another broker, I have 3 accounts with FXTM with balance and an zero balance account on Fibo too For time being I'm looking for a solution about ICM case I don't know if I should deposit that 600 to unblock my accounts or it's just an empty promise
it isnt an empty promise.
however, get it learn in writing, negotiate! LOL
when my acct equity went to negative, i was proactive, wrote them, to discuss what is next.
made an offer: i put money on the acct, then forgive the negative.
they agreed.
i was -800$ negative that particular acct, deposited a couple of Ks, and that negative was forgiven.
but i had their word for it before. what they were happy enough to give in writing.
everything went as agreed.
sum it up: stop moaning over on the forum, start to get the deal negotiated with support.
there is always, always another trade!!
Their server halt made my balance negative stop-loss in ICMarkets is actually nothing
Thats the main question. Without tangible proof your case very weak ....
- #1,811
- May 25, 2020 3:09pm May 25, 2020 3:09pm
{quote} How can you prove all of these? What if on IC market's end everything was fine , worked , somehow your platform stopped working? Thats the main question. Without tangible proof your case very weak ....
If you read my post you can see:
... they offered me
So they have accepted the problem was from their side and non of stop levels or percentages were trigger, that's why the offered a deal
We can't control the sea, but we can learn how to surf the waves.
- #1,813
- Jun 1, 2020 7:24am Jun 1, 2020 7:24am
- | Commercial User | Joined Dec 2015 | 2,690 Posts
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- #1,814
- Jun 1, 2020 7:40am Jun 1, 2020 7:40am
- | Membership Revoked | Joined Apr 2019 | 1,436 Posts
Allergic to bullshitters, never argue with fools
- #1,818
- Jun 22, 2020 10:33pm Jun 22, 2020 10:33pm
- | Commercial User | Joined Dec 2015 | 2,690 Posts
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- #1,820
- Jun 23, 2020 9:19am Jun 23, 2020 9:19am
- | Commercial User | Joined Dec 2015 | 2,690 Posts
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