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EXNESS official representative 1297 replies

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ExNess

Quoting MXT
thanx , but the full trading history should be included in MT4 like all good brokers do
They do! Here is my recent history from the last week trading, all trades profitables luckily ! = https://photoshar.in/exness-monitor-history
Hello,

I received an email from your support team saying the new rules for 30:1 do not apply to Exness or their clients.

Can you please explain/confirm this?

How much leverage will you be offering your clients on August 2018?
Quoting meyoik
Hello, I received an email from your support team saying the new rules for 30:1 do not apply to Exness or their clients. Can you please explain/confirm this? How much leverage will you be offering your clients on August 2018?
Dear meyoik,
Thank you for contacting us.
Please share us the email so that we would be bale to clarify your request better.
We are at your disposal for any further clarifications.
Quoting EXNESS
{quote} Dear meyoik, Thank you for contacting us. Please share us the email so that we would be bale to clarify your request better. We are at your disposal for any further clarifications.
Hi Exness,

The questions are very simple:

1) Will Exness move their clients to 30:1 leverage when the new rules come in to play?
2) What leverage (if different than above) will Exness offer their customers?

Thanks
Quoting meyoik
{quote} Hi Exness, The questions are very simple: 1) Will Alpari.com move their clients to 30:1 leverage when the new rules come in to play? 2) What leverage (if different than above) will Alpari.com offer their customers? Thanks
You realize that you are asking Exness what Alpari will do ?
Quoting Matraguna
{quote} You realize that you are asking Exness what Alpari will do ?
Thanks for that Matraguna! I must have mixed up another question I was typing.... It's corrected now
Quoting meyoik
{quote} Hi Exness, The questions are very simple: 1) Will Exness move their clients to 30:1 leverage when the new rules come in to play? 2) What leverage (if different than above) will Exness offer their customers? Thanks
Dear meyoik,
Kindly note that Exness group has three entities and based on the regulations and rules maximum leverage amount differs in each entity.
Minimum leverage in Exness starts from 1:2, rules for leverage and maximum amount of leverages are as below:

For Exness limited (www.Exness.com) 1:unlimited
https://www.exness.com/forex/leverage/

For Exness CY( www.Exness.eu) 1:200 in case of passing the appropriateness test
https://www.exness.eu/forex/leverage/

For Exness UK( www.Exness.uk) 1:200 in case of passing the appropriateness test
https://www.exness.uk/forex/leverage/

I hope the aforementioned would answer your question, we are at your disposal if you have any further requests.
Quoting EXNESS
{quote} Dear meyoik, Kindly note that Exness group has three entities and based on the regulations and rules maximum leverage amount differs in each entity. Minimum leverage in Exness starts from 1:2, rules for leverage and maximum amount of leverages are as below: For Exness limited (www.Exness.com) 1:unlimited https://www.exness.com/forex/leverage/ For Exness CY( www.Exness.eu) 1:200 in case of passing the appropriateness test https://www.exness.eu/forex/leverage/...
Hi Exness, i got Off quotes error on my ECN account due to partial closed, on Friday European session on GBPUSD. I cannot completely close the order. Then i go and read that "Off quotes error ECN account" on Exness website and understand.
I wonder if that can be fixed and i can close that order? I already chat with tech support and they said they're fixing it, but not get further response yet and i am now waiting till market open again.
Thank you.
Quoting alps99
{quote} Hi Exness, i got Off quotes error on my ECN account due to partial closed, on Friday European session on GBPUSD. I cannot completely close the order. Then i go and read that "Off quotes error ECN account" on Exness website and understand. I wonder if that can be fixed and i can close that order? I already chat with tech support and they said they're fixing it, but not get further response yet and i am now waiting till market open again. Thank you.
Dear alps99,
Thank you for contacting us.
Please send us your account details and order number to [email protected] so that we would be able to assist you further.
We remain at your disposal for any requests.
Quoting EXNESS
{quote} Dear alps99, Thank you for contacting us. Please send us your account details and order number to [email protected] so that we would be able to assist you further. We remain at your disposal for any requests.
Thank you for your response. I contacted with tech support this morning session and my problem be fixed.
Pathetic!

Off quotes + stop hunt = bad broker

i got shcnaid yesterday and today because of stop hunts and off-quotes on my phone.
Sl weren't triggered and price ran through with at least 50 points and still not triggering my sl. This in turn jeopardise my account equity and i have to face bigger than anticipated losses.
Off quotes - couldn't place hedged calls on losing trades this morning either.

Fx pro, im coming back home.
Ask and you look stupid for 5 minutes. Don't ask and stay stupid forever.
Quoting EeZeeTrader
Pathetic! Off quotes + stop hunt = bad broker i got shcnaid yesterday and today because of stop hunts and off-quotes on my phone. Sl weren't triggered and price ran through with at least 50 points and still not triggering my sl. This in turn jeopardise my account equity and i have to face bigger than anticipated losses. Off quotes - couldn't place hedged calls on losing trades this morning either. Fx pro, im coming back home.
Dear EeZeeTrader,
Thank you for your feedback.
We would like to review your case from our side (please send us your account number and order number to [email protected])
We will provide you with our response as soon as we receive the aforementioned details.
Please do not hesitate to contact us for any further enquiry.
-----------------------------

edit - just received it.
:
Hi exness last friday my ac is working with hedging trades same sell and same buy trades but when monday market open then my ac is shown 0 how its possible because 2 years i trade with exness and i have sufficient equity but now shown 0 i request two times cc and she not revert by email yet please reply soon so i again work with exness. My ac no is 758724
Quoting Ashwani
Hi exness last friday my ac is working with hedging trades same sell and same buy trades but when monday market open then my ac is shown 0 how its possible because 2 years i trade with exness and i have sufficient equity but now shown 0 i request two times cc and she not revert by email yet please reply soon so i again work with exness. My ac no is 758724
Dear Ashwani,
thank you for contacting us.
We have carefully reviewed the execution of your orders, and would like to inform you of the results.
The above-mentioned orders were closed due to stop-out (SO) at 20:59:11 GMT+0, 2018.08.13.
The orders in question were not fully hedged as the overall sell volume of <sell 0.4> lot was greater than the overall buy volume by <buy 0.39> lot.
It is important to understand that despite the fact that only sell 0.01 lot was unhedged, the margin level was being calculated for all 0.79 lots as absolutely all orders were affecting the current equity.
Given a floating spread, the net floating profit or loss from partially locked positions is constantly changing. This change is due to the fact that the profit or loss for the open buy orders depends on the Bid price, while the profit or loss from the open sell orders depends on the Ask price. When the spread widens, the overall result for all orders of one direction decreases significantly and is not adequately compensated by the orders of the opposite direction. Therefore, the net floating result decreases rapidly, which leads to a sharp decrease in account equity.
Taking everything into consideration, we confirm that the execution of the orders in question was correct and carried out at real market prices.
Please do not hesitate to contact us for any further request.
  • Post #2,357
  • Quote
  • Edited Aug 20, 2018 12:28am Aug 19, 2018 11:42pm | Edited Aug 20, 2018 12:28am
since last 3 weeks, i am trying to withdraw to bitcoin, (i have deposited with bitcoin), but each time the money returns to exness bitcoin account after painful waiting of PENDING state. But deposit works all the time.

i have contacted support, but each time they said, please try again, each time money returned after hours of waiting.

support not giving any proper reason and i am worried

this is not professional from exness


-------------------------
update : received btc this time. Thanks

but i still want to know why last few failed and why support didn't have clue on why it failed.
:
Quoting EXNESS
{quote} For Exness limited (www.Exness.com) 1:unlimited .
hi Exness ,

can you explain how you say that you are still providing unlimited : 1 leverage , whereas on the link you provided max leverage is only 30 : 1 ?
Quoting pedrosa
since last 3 weeks, i am trying to withdraw to bitcoin, (i have deposited with bitcoin), but each time the money returns to exness bitcoin account after painful waiting of PENDING state. But deposit works all the time. i have contacted support, but each time they said, please try again, each time money returned after hours of waiting. support not giving any proper reason and i am worried this is not professional from exness ------------------------- update : received btc this time. Thanks but i still want to know why last few failed and why support...
Dear Pedrosa,
Thank you for contacting us.
Please send us your details to [email protected] so that we would be able to assist you.
Should you have any further request please do not hesitate to contact us.
Quoting MXT
{quote} hi Exness , can you explain how you say that you are still providing unlimited : 1 leverage , whereas on the link you provided max leverage is only 30 : 1 ?
Dear MXT,
Please note that you can have access to higher leverage options if your account is registered at www.exness.com.
You can use the following link to register a new account. https://www.exness.com/register/
Nevertheless please note that Exness Ltd which operates the website exness.com is a different entity than Exness CY (that operates the website exness.eu.)
Maximum leverage for trading in Exness CY is 1:30 effective After 28th July 2018 based on new regulatory rules.
Please do not hesitate to contact us for any further requests.
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