Dukascopy - Tech problems

Ducascopy Tech problems

Dukascopy has regular Technical issues that cause the entire website and trading plattform to freeze for hours at a time.

Yesterday for example 12.07.2017 there was a major technical issue.

I contacted my manager via mail to ask him to immediatly close all my trades. He immediatly responded and said they have technical issues. But he didnt close my trades. I kept sending him mail explaining that I will have more and more losses. He wrote back saying I should contact the service desk when I lost 10% of my account. Now a day later he tells me that I should have contacted the service desk 24/7.

After an hour I lost 10% of my account and the trades were closed. I had to report the trades and they will investigate if I should get a refund. BUT MY ACCOUNT MANAGER SAYS: NO GUARANTEE FOR THE REFUND:


Dukascopy Bridge FTT

These regular tech issues cause major problems with the bridge, as the FTT bridge server keeps the trades open once they were closed at Dukascopy and when closing them in MT4 the trades re-open at Dukascopy (Jforex plattform)

In this way I opened and closed several trades causing me another 5% loss..

After contacting Dukascopy I was told they dont support mt4 and the bridge caused this loss. Basically not their problem.

Conclusion:

15% loss in 1 day due to Ducascopy technical issues and no refund for the Bridge problem (caused by Dukascopy) and no refund yet.

TRADERS BE AWARE OF MAJOR TECH PROBLEMS !!!

If people are interested I can forward the entire conversation as proof. If you want to open an account with them. THINK TWICE!

Hope others will tell their experience

Hi !

I'd like to see your conversation with them. I'm a client. Who is you manager account ?
I'm sorry to see that. I don't understand how you lost 10% from account.
Why don't you use only JForex ?


Thank you

not only the bridge was affected. I was not able to log into the platform at all. for several hours. I tried jforex and web and I got "system error" sometimes. sometimes it was just frozen. also their website was responding somehow slowly. fortunatelly no loss, but I missed 2 profitable trades due to this.

I was contacted by Dukascopy and was offered a full refund of my losses. They needed a day to investigate my claim and since it was their technical problem which caused my loss I have been offered a full refund of the losses.