FXCM Trading Station - Price Alerts

I'm wondering if anyone here is using Trade Station w/ FXCM. I've been using price alerts on it but sometimes I get the alerts wayyyyy too late after price goes much above/below the alert that I set. Even when I set the alert as "cross/touch". Anyone know why this happens and if there is a better way around it? Thank you.

I use FXCM's Trade Station. I would recommend you contact them; they've always been pretty informative. Start with their Chat window and if you can't get anything there, go directly to their agents. Almost all of their news releases, videos, etc give an email address for the representative. I'd keep asking til I found the answers.
I don't use their Price alerts because I trade with multiple MA's and therefore a particular price is not what I'm looking for.
Good luck with your trading.

I use this for my alert http://www.alertfx.com/Dashboard. If you are on mobile, install outlook apps, so they can alert you thru email.