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Spotware cTrader suggestions, improvements and issues thread

  • #181
  • Jan 14, 2017 8:40am Jan 14, 2017 8:40am
hi
in demo account
add DXY(usd index) on the symbol list
  • #182
  • Jan 23, 2017 2:30am Jan 23, 2017 2:30am
Quoting randolf
hi in demo account add DXY(usd index) on the symbol list
If you would like specific symbol added to cTrader you should contact your broker directly. They are responsible for deciding what markets to offer through the platform. Without doubt it is possible to add.

Many thanks,
cTrader Team
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #183
  • Jan 23, 2017 2:35am Jan 23, 2017 2:35am
Quoting Jako
Hi all - I love Ctrader just maybe someone can help with an issue. I cannot find a way to make a stop loss start trailing ONLY after break-even. I can set it to trail from the start of the trade but that's not what I want so unless I watch the trade and then manually move the stop loss to BE after a set profit I cant' do this. Can anyone help? (On MT4 when you set a trailing stop it automatically trails from break even....)
Hi Jako. Our trailing stop loss can not be set to a break even point. We do have a Stop Loss which can be set to break even point, but it doesn't trail.

The trailing stop loss should be set behind the entry price and will follow the same distance behind the market price and it goes in favor of the position.

Hope these details help.

Many thanks,
cTrader Team.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #184
  • Jan 23, 2017 7:08am Jan 23, 2017 7:08am
Hello, I like the cTrader platform. Unfortunately I'm not a coder. I've searched the cTDN site for a "market profile" indicator, something which indicates how many candles during a certain period visited that price level.
Attached Image
  • #185
  • Jan 24, 2017 12:22pm Jan 24, 2017 12:22pm
Restore closed Tab.

If you accidentally close a chart tab, there should be a way to restore it quickly. It is very annoying if you have a lot of s/r lines and accidentally close the tab!

Please advise if there is a way to do this that I just don't know about.
  • #186
  • Jan 24, 2017 11:21pm Jan 24, 2017 11:21pm
Quoting cTrader
{quote} Hi Jako. Our trailing stop loss can not be set to a break even point. We do have a Stop Loss which can be set to break even point, but it doesn't trail. The trailing stop loss should be set behind the entry price and will follow the same distance behind the market price and it goes in favor of the position. Hope these details help. Many thanks, cTrader Team.
hey cTrader.
is there is it possible for me to purchase a private version of ctrader and connect it to my broker via API? (broker only offering mt4 and mt5)
  • #187
  • Jan 25, 2017 7:51am Jan 25, 2017 7:51am
Quoting publicjud
Restore closed Tab. If you accidentally close a chart tab, there should be a way to restore it quickly. It is very annoying if you have a lot of s/r lines and accidentally close the tab! Please advise if there is a way to do this that I just don't know about.
Hey publicjud,

That is a great idea, it will be very useful. We will definitely consider that!
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #188
  • Jan 25, 2017 7:54am Jan 25, 2017 7:54am
Quoting Bicarus
{quote} hey cTrader. is there is it possible for me to purchase a private version of ctrader and connect it to my broker via API? (broker only offering mt4 and mt5)
Hi Bicarus,

Currently cTrader is only distributed as an enterprise solution for brokers. There are many solid brokers offering it, if you really think your broker should be too, suggest it to them.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #189
  • Jan 25, 2017 8:00am Jan 25, 2017 8:00am
Quoting Horne
Hello, I like the cTrader platform. Unfortunately I'm not a coder. I've searched the cTDN site for a "market profile" indicator, something which indicates how many candles during a certain period visited that price level. {image}
Hello Horne,

Thanks for the suggestion about having a Market Profile indicator, it's hard to decide which indicators to build when there are so many in play, since you mention that no one else from our community has taken it upon themselves to build it we of course we will consider it. Although, there is the option of using a cAlgo consultant to build that for you.

Many thanks,
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #190
  • Jan 26, 2017 7:42am Jan 26, 2017 7:42am
Hi, not sure if its right thread to post, but I need help with cTrader email alert. I have for example Moving Average crossover alert with email notification option (file attached), but its not working. Also not sure if setting that I enter in "Email setting" are correct (picture attached)
Attached Image
.

Can someone please help me? For example MT4 have test button to test if email alert working, but I can't find the same test option on cTrader?

Thanks
Attached File(s)
File Type: zip MA ALERT.zip   66 KB | 234 downloads
  • #191
  • Feb 6, 2017 11:06pm Feb 6, 2017 11:06pm
Hi,

I've been trailing your cmirror platform recently.

The last few weeks we've had a problem where we have placed trades but the accounts we had that were following never had he trades placed!

We had no updates as to any issues and when we left messages on the forum and sent emails to your company we had no response at all!

Questions;

1. Have you fixed the issues?

2. Your support is hopeless, are you going to offer better support so that traders can have more confidence in your product?

Looking forward to your responses

D...
  • #192
  • Feb 15, 2017 4:13am Feb 15, 2017 4:13am
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  • #193
  • Feb 16, 2017 8:33am Feb 16, 2017 8:33am
Quoting jakubdonovan
Economic Calendar
http://ctdn.com/algos/indicators/show/431
  • #194
  • Feb 21, 2017 2:41pm Feb 21, 2017 2:41pm
Quoting nullx8
{quote} http://ctdn.com/algos/indicators/show/431
I'm actually the one who created that post and it was not what i had in mind. Let me show you how it should be done:
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  • #195
  • Feb 28, 2017 7:17pm Feb 28, 2017 7:17pm
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  • #196
  • Mar 20, 2017 6:14am Mar 20, 2017 6:14am
I have a problem with the Trade Copier EA/cBot. On my DEMO accounts, when I give an order from MT4 it charges doble commission on the cTrader account. For example it charges 12 cents on GBPUSD instead of 6 cents(3+3). My MT4 Demo acc. is not an ECN account.

Why does it charge double commission? Is there any way to get rid of the double commission charging? And does it apply for the LIVE account on cTrader? My broker is ICMarkets.

Thanks.
Imparo ancora
  • #197
  • Mar 21, 2017 4:10am Mar 21, 2017 4:10am
Quoting jakubdonovan
{image}{image}{image}{image}
Dear Jakubdonovan,

It is not in our immediate roadmap to implement a cTrader version for Mac. Even though we have done research on the subject, converting applications from Windows to Mac is not as straight forward as it sounds. Besides the conversion there is also the maintenance part where the application will need to be continuously tested and supported. Therefore it means that we will need to build an entire new team for this product.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #198
  • Mar 21, 2017 4:16am Mar 21, 2017 4:16am
Quoting jakubdonovan
{image}
From a first look it seems that it could probably be an interface bug. Can you please forward us details on where and how the event happened in one of our direct channels of communication like ctdn.com of feedback at spotware dot com ?
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #199
  • Mar 21, 2017 4:18am Mar 21, 2017 4:18am
Quoting erksa
I have a problem with the Trade Copier EA/cBot. On my DEMO accounts, when I give an order from MT4 it charges doble commission on the cTrader account. For example it charges 12 cents on GBPUSD instead of 6 cents(3+3). My MT4 Demo acc. is not an ECN account. Why does it charge double commission? Is there any way to get rid of the double commission charging? And does it apply for the LIVE account on cTrader? My broker is ICMarkets. Thanks.
Hi erksa,

Regarding this issue you should contact your broker directly. Commissions are set by the brokers and we cannot investigate this directly.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #200
  • Mar 21, 2017 8:26am Mar 21, 2017 8:26am
Quoting Ffoorreexx
Hi, not sure if its right thread to post, but I need help with cTrader email alert. I have for example Moving Average crossover alert with email notification option (file attached), but its not working. Also not sure if setting that I enter in "Email setting" are correct (picture attached) {image}. Can someone please help me? For example MT4 have test button to test if email alert working, but I can't find the same test option on cTrader? Thanks {file}
Hi Ffoorreexx,

There is no test button for testing the settings. If you want to test your email settings you can do this on the OnStart() event rather waiting for the specific event to occur
cTrader, a premium trading platform trusted by over 11M traders worldwide
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