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no connection - mt4

  • #1
  • First Post: Jul 13, 2016 3:50am Jul 13, 2016 3:50am
Hey guys,

Just wondered if anyone else have experienced similar issue of being unable to connect data feed to mt4 when using internet connection on different premises?
When at home, everything is fine but at my workplace mt4 says “no connection” at the right bottom of the page, although I can still use internet as usual.

I have tried going to tools/options/server and changing the proxy server but didn’t help.
I also tried opening new demo account just to see if that would make any difference but no luck.

Any advice appreciated!
  • #2
  • Jul 13, 2016 3:59am Jul 13, 2016 3:59am
Quoting tonny47
Hey guys, Just wondered if anyone else have experienced similar issue of being unable to connect data feed to mt4 when using internet connection on different premises? When at home, everything is fine but at my workplace mt4 says no connection at the right bottom of the page, although I can still use internet as usual. I have tried going to tools/options/server and changing the proxy server but didnt help. I also tried opening new demo account just to see if that would make any difference but no luck. Any advice appreciated!
Maybe because at your work they may have a filter that does not permit certain type of connections to reforce security
"You may say I am a dreamer .... but I am not the only one."
  • #3
  • Jul 13, 2016 4:03am Jul 13, 2016 4:03am
Quoting guesser
{quote} Maybe because at your work they may have a filter that does not permit certain type of connections to reforce security
thats what I thought as well - spoke to IT guys from work but they said its something to do with mt4 software itself. it seems unlikely to me because as I said it works perfectly fine on the same laptop at home
  • #4
  • Jul 13, 2016 4:11am Jul 13, 2016 4:11am
Quoting tonny47
{quote} thats what I thought as well - spoke to IT guys from work but they said its something to do with mt4 software itself. it seems unlikely to me because as I said it works perfectly fine on the same laptop at home
Try to do a server scan

MT4
Open account
Scan server
"You may say I am a dreamer .... but I am not the only one."
  • #5
  • Jul 13, 2016 4:14am Jul 13, 2016 4:14am
Quoting guesser
{quote} Try to do a server scan
thanks, i have tried that across multiple mt4 platforms but no servers are available
  • #6
  • Jul 13, 2016 4:18am Jul 13, 2016 4:18am
Quoting tonny47
{quote} thanks, i have tried that across multiple mt4 platforms but no servers are available
What is the error message in MT4 Jornal Tab
"You may say I am a dreamer .... but I am not the only one."
  • #7
  • Jul 13, 2016 4:27am Jul 13, 2016 4:27am
Quoting guesser
{quote} What is the error message in MT4 Jornal Tab
connection failed [No Connection]
  • #8
  • Jul 13, 2016 4:30am Jul 13, 2016 4:30am
You use a proxy server or local network to connect to the internet and port 443 is blocked.

If this is the case, you will need to ask your system administrator for the proxy server address and the port used to connect the internet. Enter this information into the MetaTrader settings.

  1. Go to the "Tools" menu and select "Options" "Server". Check "Enable proxy server" and click "Proxy..."
  2. Enter the proxy server address and port, followed by your MetaTrader login and password.



Your computer's firewall program or antivirus software is blocking port 443.

If this is the case, you will need to add MetaTrader to your list of safe programs (exceptions).



You have an outdated version of MetaTrader.

You can find out which version of MetaTrader 4 or MetaTrader 5 you are running by selecting "About" from the "Help" menu.
If you are running an older version of MetaTrader, you can first try entering one of our new IP addresses.
If this doesn't work, you can download the latest version of MT4 or MT5, installing the new version over the old version.

"You may say I am a dreamer .... but I am not the only one."
  • #9
  • Jul 13, 2016 4:37am Jul 13, 2016 4:37am
Quoting guesser
You use a proxy server or local network to connect to the internet and port 443 is blocked. If this is the case, you will need to ask your system administrator for the proxy server address and the port used to connect the internet. Enter this information into the MetaTrader settings. Go to the "Tools" menu and select "Options" "Server". Check "Enable proxy server" and click "Proxy..." Enter the proxy server address and port, followed by your MetaTrader login and password. Your computer's firewall program or antivirus software is blocking port 443....
thanks, saw the info you have from the website above but none of it worked except the firewall blocking the port, will check with IT
  • #10
  • Edited 4:54am Jul 13, 2016 4:40am | Edited 4:54am
Quoting tonny47
{quote} thanks, saw the info you have from the website above but none of it worked except the firewall blocking the port, will check with IT
Yes, must be the port


1. MetaTrader 4 terminal cannot connect to my trading account ("No connection" error). What should I do?
Possible solutions:

1. Please check your internet connection, maybe it is your Internet Service Provider's problem. Try to surf web pages which are hosted in various countries of the world. If some pages cannot be opened, contact your ISP's Technical Support.

2. Try to disable or configure your antivirus and/or firewall software that is installed on your computer, it may block some internet connections of MetaTrader 4 terminal. The internet communication port 443 should be opened and available to terminal.exe application. If opening these ports won't help, you can try to completely disable the firewall/antivirus and restart your PC.

3. If you are trading from your work PC, the office network may be configured to connect to the internet through a proxy-server. Please ask your System Administrator to provide you with the proxy server's details such as IP address, type of a proxy and port. Then you should enter this data to your MetaTrader 4 terminal ("Tools" menu > Options > Server > Enable proxy server > Proxy).

4. Please ask your System Administrator about opened and closed ports on your office network. If port 443 is closed, you won't be able to use MetaTrader 4 terminal. You can ask your System Administrator to open this port.
"You may say I am a dreamer .... but I am not the only one."
  • #11
  • Jul 13, 2016 4:56am Jul 13, 2016 4:56am
I need to go ... good luck tonny47
"You may say I am a dreamer .... but I am not the only one."
  • #12
  • Last Post: Jul 13, 2016 5:57am Jul 13, 2016 5:57am
Quoting guesser
I need to go ... good luck tonny47
thanks, double check with IT again but they are not very keen to help
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